Carlton Dubai Creek Hotel

I would have given a much higher vote if jij t weren't for the penetrating sound of loud music from the nightclub, always starting around 01.00 am... Personnel very available. Apartment very comfortable and clean. Only missing were kitchen towels and detergent if you did your own cooking in the kitchenette. Many restaurants around, 15 min.walk to the RedLine metro station.

I made the booking through you and paid the required amount, but when I arrived at the hotel they said there were no rooms available at the moment, which forced me to look for another hotel, and they still haven't refunded the money I paid

We requested a room with three single beds, and booked a large room, as they didnt have the room available the hotel downgrated us to a room which has two single beds and put a sofa bed in. The room clearly was not maintained, The shampoo and shower gel was empty and when requested to have it topped up, although they agreed, no one came to do it. (Throughout the whole stay) We also requested additional towels and water bottles, as there were three guests, these arrived the next day. Overall thought the hotel was pleasent but customer service was poor.

Very near to Deira and baniyas square station

Not a 4 star that’s for sure.