Roda Al Murooj Residences

The staff were extremely courteous and friendly. The first room we were given was not up to par, and when we asked to be moved into another room not only did they accommodate, they took us to two 2 other rooms to pick which one we liked best! We very much appreciated this

Excellent stay

Firstly, you need to be very sure about which building it is as there are a few buildings in this establishment, one of it being the Swissotel. The main facilities and reception is at Swissotel. A buggy will bring you to the other building. Directions are also not very clear so the drivers were confused. Our building was G- Gardenia. It was a 3 bedded apartment. Pros: - very spacious living room and kitchen with dining. - common balcony for living room and one room -all rooms had attached bathrooms. There was another common one near the kitchen. -about 20 mins walk to Dubai mall. -there was a 24 hours big supermarket and pharmacy right below. -we were not facing the Burj and roads so it was quiet -cutleries and utensils were all provided -they have an in house nurse who came promptly followed by the doctor too. Cons: -house keeping was a disaster. Even though it was daily, they kept forgetting to change things like towels, bath mats. They forgot to give us water on a few days. -reception is not very friendly and helpful. When we asked about the forgotten water, they insisted that only 4 bottles would be given even if they are 6 guests. Ridiculous. -some mugs were chipped and cracked -no dish washing detergent and no laundry detergent -we had to wait forever for the buggy such that we rather walk - concierge not friendly. Asked for a taxi to the airport and the guy was unsure how to navigate the careem app. Their driver was not around. We were delayed because of that.

Stat was very kind, the apartment was clean.

Room is very basic, needs a few personal touches + if it caters for 6 people why only 4 sets of cutlery & crockery ! Why only 2 chairs on the balcony !! Area outside towards to pools is looking tired, cracked/brocken tiles...my Grandson cut his leg on a tile & I cut my toe on broken tiles around the pool let alone hundreds of broken ones on the walkways.