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Location
Located in Zermatt, Alpen Resort - Spa & Dining is in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Traveling with kids? Consider Babylift and Frachey-Alpe Ciarcerio Funicular. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Valet Parking
5
Room details
151 ft²
9
Room details
Sleeps 3
323 ft²
10
Room details
Sleeps 3
269 ft²
4
Room details
Sleeps 5
538 ft²
6
Room details
Sleeps 5
323 ft²
4
Room details
Sleeps 4
323 ft²
Based on 890 verified reviews
AI-generated summary based on recent guest reviews
At Alpen Resort & Spa Zermatt, reviewers praise the superb spa and pool, convenient location near the train station, spacious rooms—many with Matterhorn views—and friendly staff, while a few note occasional service delays, construction noise, and distance from some lifts.
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What guests think
At Alpen Resort & Spa Zermatt, reviewers praise the superb spa and pool, convenient location near the train station, spacious rooms—many with Matterhorn views—and friendly staff, while a few note occasional service delays, construction noise, and distance from some lifts.
Cleanliness and maintenance standards receive frequent compliments across rooms and common areas. Families value practical amenities, and many appreciate the free station shuttle when carrying luggage. Overall, expect a comfortable, well-equipped base in Zermatt.
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AI-generated summary based on recent guest reviews
Facilities
Reviews repeatedly praise the spa and indoor pool, with many calling the wellness area a highlight. On-site restaurants and bars are convenient, and a free station shuttle helps with luggage; a few note limited lift access or stairs between areas.
Related guest reviews
Barry
Sep 16, 2024
·
Stayed 1 night
Meaghan
Jul 14, 2024
·
Stayed 2 nights
Leanna
May 13, 2024
·
Stayed 1 night
Pryscilla
Nov 23, 2024
·
Stayed 1 night
Susan
Jul 12, 2024
·
Stayed 2 nights
Jean Philippe
May 25, 2024
·
Stayed 1 night
Jean Francois
Feb 26, 2025
·
Stayed 4 nights
Ana Paula
Dec 13, 2024
·
Stayed 3 nights
Daniela
Nov 22, 2024
·
Stayed 2 nights
emily
Nov 26, 2024
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the property and rooms as very clean and well maintained. A few isolated complaints mention a dirty kettle or thin duvets, but overall standards are praised.
Related guest reviews
SUNYOUNG
Apr 14, 2025
·
Stayed 2 nights
Julie
Jul 30, 2023
·
Stayed 1 night
Elizabeth
Nov 26, 2023
·
Stayed 1 night
melissa
Jun 9, 2023
·
Stayed 1 night
Julio
Dec 20, 2022
·
Stayed 3 nights
Venu
Jun 30, 2023
·
Stayed 2 nights
Mahesh
Aug 23, 2024
·
Stayed 2 nights
Ana Paula
Dec 13, 2024
·
Stayed 3 nights
Linda
Dec 6, 2024
·
Stayed 1 night
Gloria
Nov 26, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, with many balconies or decks offering Matterhorn views and good family layouts. Some note quirks like sloped ceilings, an awkward shower, or occasional construction noise.
Related guest reviews
Neda
Jan 5, 2025
·
Stayed 1 night
Meaghan
Jul 14, 2024
·
Stayed 2 nights
ekta
Apr 7, 2024
·
Stayed 1 night
Konstantin
Aug 6, 2024
·
Stayed 3 nights
Eduardo
Apr 2, 2024
·
Stayed 1 night
Trudy
Jul 5, 2024
·
Stayed 1 night
Mahesh
Aug 23, 2024
·
Stayed 2 nights
Kana
Aug 29, 2024
·
Stayed 2 nights
Brian
Mar 21, 2024
·
Stayed 5 nights
Tony
Aug 3, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, professional, and helpful, with smooth check-ins and a handy station shuttle. However, several guests report waits or responsiveness issues—especially for shuttle pickups, off-season or overnight support, and some breakfast service attitudes.
Related guest reviews
Chenbo
Jan 27, 2025
·
Stayed 3 nights
Meaghan
Jul 14, 2024
·
Stayed 2 nights
matthew
Nov 29, 2024
·
Stayed 2 nights
melissa
Jun 9, 2023
·
Stayed 1 night
John
Nov 18, 2024
·
Stayed 2 nights
Amanda
Dec 25, 2023
·
Stayed 1 night
Sung Wook
Jun 12, 2024
·
Stayed 1 night
NAOKATSU
Nov 17, 2024
·
Stayed 2 nights
Linda
Dec 6, 2024
·
Stayed 1 night
srikanth
Sep 3, 2024
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Location
The hotel is a short walk from Zermatt station and town, and a free shuttle is available on request. Some guests find it farther from certain lifts or the old town, and a few experienced nearby construction noise.
Related guest reviews
Neda
Jan 5, 2025
·
Stayed 1 night
Konstantin
Aug 6, 2024
·
Stayed 3 nights
Amarendar
Aug 7, 2023
·
Stayed 2 nights
gerardo
Jun 20, 2024
·
Stayed 2 nights
??
Jul 20, 2022
·
Stayed 2 nights
Peter
Jul 5, 2024
·
Stayed 4 nights
Carole
Jan 29, 2023
·
Stayed 5 nights
Jason
Nov 15, 2024
·
Stayed 1 night
Tony
Aug 3, 2023
·
Stayed 2 nights
Gloria
Nov 26, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on-site dining receive frequent praise for quality and variety, with multiple restaurants and a pub noted. Still, a few guests found breakfast limited or poorly replenished at times.
Related guest reviews
Rebecca
May 18, 2024
·
Stayed 2 nights
Susan
Jul 12, 2024
·
Stayed 2 nights
Amanda
Dec 25, 2023
·
Stayed 1 night
Trudy
Jul 5, 2024
·
Stayed 1 night
SUN A
Aug 19, 2024
·
Stayed 2 nights
Jean Francois
Feb 26, 2025
·
Stayed 4 nights
Ana Paula
Dec 13, 2024
·
Stayed 3 nights
Sangy
Jun 13, 2023
·
Stayed 1 night
yair
Apr 3, 2025
·
Stayed 4 nights
Bruna
Nov 13, 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Karen
3 weeks ago
·
Stayed 1 night
Daniel
3 weeks ago
·
Stayed 3 nights
Ni-Cheng
4 weeks ago
·
Stayed 1 night
Qiongdi
4 weeks ago
·
Stayed 2 nights
Anna
Aug 18, 2026
·
Stayed 2 nights
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
Check-in must be done by someone who is at least 16 years old.
CheckIn Restrictions
Late check-out is available for a fee (subject to availability);
Age Requirements
Minimum age to check in is 16 years old
Pets
Only dogs are allowed;Service animals not allowed;Pets allowed;Pet fee: CHF 15 per pet, per night;
Front Desk Services
Contactless check-in and contactless check-out are available; The front desk is open daily from 7:00 AM - 10:30 PM. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No rollaway/extra beds available
Dining
Satisfy your appetite for lunch or dinner at Restaurant Matterhorn, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Valet Parking
Activities
Swimming pool
Tennis Courts
Garden
Billiards
Playground
Hiking
Child Pool
Pool Indoor
Pool Outdoor
Outdoor heated pool
Pool (Indoor)
Pool (Rooftop)
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet Parking
Electric Car charging station
Area Shuttle (free)
Parking (Limited)
Services
Tour Desk
Housekeeping
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Self Laundry
Concierge Services
Ski Storage
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Spa & Wellness Centre
Packed Lunches
Breakfast in the Room
Family Room
Internet
Free Wi-Fi