Name: OYO The Chiltern Hotel
Address: Waller Avenue, Luton, England, United Kingdom, Luton, Bedfordshire, GB
Price range: $59–$127 per night
Rating: 7.65

What guests think

OYO The Chiltern Hotel draws mixed feedback, with travelers appreciating easy parking, convenient access for Luton flights, and some clean, comfortable rooms, while others report dated interiors, maintenance faults, inconsistent cleanliness, limited on-site amenities, and occasional noise or service lapses.

Several guests also mention long-term residents staying at the property, which affected the atmosphere for some. Best suited to short, practical stays focused on airport convenience rather than full amenities or polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is a strong point, including options to leave a car during trips. Several reviews report limited or closed bar and dining, and say a listed gym was not available.

Related guest reviews

10

Sam

May 26, 2025

·

Stayed 1 night

Easy parking, quick check in, excellent stay before our flight from luton.

2

Ian

Feb 5, 2025

·

Stayed 1 night

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!

8

Brian

Feb 14, 2026

·

Stayed 1 night

Room very clean, bed comfortable. Good facilities, very warm. Rather noisy at night as room was at the front with a very busy road outside. We had a very good stay and would consider coming again!

2

Tina

Dec 4, 2024

·

Stayed 1 night

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty

8

Iram

Jul 22, 2025

·

Stayed 1 night

Quick check in and ok for 1 nights stay. Not much interaction with staff and not many facilities available

8

Stella

Sep 28, 2025

·

Stayed 1 night

Check in was really easy as front desk is staffed. Corridors on the way to the room I did notice quite a few bleach stains on the carpets, but the room itself was clean. Close by places to eat and a bar downstairs. Parking for the night of our stay and also able to leave the car there for the duration of the holiday but paying a small fee which was really convenient.

6

Anthony

Jun 6, 2025

·

Stayed 1 night

Clean and adequate but no dining facility

4

Gareth

Jun 21, 2025

·

Stayed 1 night

Was only staying for a quick cheap stop on the way to London for a late check in and early start. Disappointed as the bar closes at 7 and that was one of the factors we decided to stay as we could just pop the bar when checking in for a quick drink before heading to bed for the early start. Price reflected hotel, room and decor but suited what we needed bar the bar being closed which was expected to be open.

10

Michael

Sep 9, 2025

·

Stayed 1 night

One night stay in Luton. Hotel was easy to find. Large free car park. Quick check in. Clean room. Comfy bed. Aircon.

10

russell

Nov 15, 2025

·

Stayed 1 night

large easy parking,

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: some guests found rooms very clean, while others reported stains, soiled linens and towels, bad smells, and visible wear.

Related guest reviews

8

Shamsul

Feb 11, 2026

·

Stayed 2 nights

Absolutely fine. Room was clean. Bed comfy. Very convenient location

8

Michael

Dec 2, 2025

·

Stayed 1 night

Great for staying over before a flight. Clean and comfy. Would use again

6

Kevan

Feb 1, 2026

·

Stayed 2 nights

The room had stains on carpet. Stains on bed sheets lack of tv channels. The staff were very polite and helpful. We were not in that the bar would be closed due to a function. The maids dont change beds on weekends

8

Brian

Feb 14, 2026

·

Stayed 1 night

Room very clean, bed comfortable. Good facilities, very warm. Rather noisy at night as room was at the front with a very busy road outside. We had a very good stay and would consider coming again!

8

Dawn

Oct 4, 2025

·

Stayed 2 nights

The room was clean,

10

Courtney

Feb 6, 2026

·

Stayed 1 night

Clean,friendly environment. spacious room with a nice sized bathroom

2

Tina

Dec 4, 2024

·

Stayed 1 night

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty

8

Stella

Sep 28, 2025

·

Stayed 1 night

Check in was really easy as front desk is staffed. Corridors on the way to the room I did notice quite a few bleach stains on the carpets, but the room itself was clean. Close by places to eat and a bar downstairs. Parking for the night of our stay and also able to leave the car there for the duration of the holiday but paying a small fee which was really convenient.

2

Callum

Feb 19, 2025

·

Stayed 1 night

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.

2

Michael

Dec 11, 2024

·

Stayed 1 night

I didn't actually stay the night in the end after checking in and going to the room it was clear the hotel needs alot of work it's old dirty everything is dusty or covered on marks honestly the single worst hotel experience I have ever had I actually couldn't bring myself to stay I then booked into the Travelodge up the road

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AI-generated summary based on recent guest reviews

Rooms

Room experiences are mixed; some had comfy beds and decent space, but others faced dated furnishings, missing or broken items such as TVs or chairs, poor temperature control, and noise from traffic or other guests.

Related guest reviews

8

Shamsul

Feb 11, 2026

·

Stayed 2 nights

Absolutely fine. Room was clean. Bed comfy. Very convenient location

4

Mr S A J

Jan 23, 2025

·

Stayed 1 night

Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder. Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door. No way of adjusting temperature in room.

2

Ian

Feb 5, 2025

·

Stayed 1 night

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!

8

Brian

Feb 14, 2026

·

Stayed 1 night

Room very clean, bed comfortable. Good facilities, very warm. Rather noisy at night as room was at the front with a very busy road outside. We had a very good stay and would consider coming again!

4

Mark

Jan 30, 2025

·

Stayed 4 nights

Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!

10

Courtney

Feb 6, 2026

·

Stayed 1 night

Clean,friendly environment. spacious room with a nice sized bathroom

10

Michael

Sep 9, 2025

·

Stayed 1 night

One night stay in Luton. Hotel was easy to find. Large free car park. Quick check in. Clean room. Comfy bed. Aircon.

4

Craig

Oct 23, 2025

·

Stayed 1 night

Did a 1 night stay here recently. Room was cold, radiator didnt work/come on. No radiator in bathroom so towels stayed damp & electrical sockets loose. Maybe i just had a bad room who knows but wouldnt recomend staying here given my experience.

2

Callum

Feb 19, 2025

·

Stayed 1 night

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.

2

Paul

Sep 9, 2025

·

Stayed 1 night

Old hotel in dire need of refurbishment. Staff were friendly and helpful but it was without a doubt the worst bed I have ever slept on.

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AI-generated summary based on recent guest reviews

Service

Service varies: guests mention friendly, helpful staff and quick check in, but also unattended reception, limited communication, and difficulties with refunds or booking changes.

Related guest reviews

10

Sam

May 26, 2025

·

Stayed 1 night

Easy parking, quick check in, excellent stay before our flight from luton.

6

Kevan

Feb 1, 2026

·

Stayed 2 nights

The room had stains on carpet. Stains on bed sheets lack of tv channels. The staff were very polite and helpful. We were not in that the bar would be closed due to a function. The maids dont change beds on weekends

10

Algony

Aug 1, 2025

·

Stayed 1 night

I liked the rooms but didn’t like waiting at the reception without being attended to as there was nobody

8

Iram

Jul 22, 2025

·

Stayed 1 night

Quick check in and ok for 1 nights stay. Not much interaction with staff and not many facilities available

8

Stella

Sep 28, 2025

·

Stayed 1 night

Check in was really easy as front desk is staffed. Corridors on the way to the room I did notice quite a few bleach stains on the carpets, but the room itself was clean. Close by places to eat and a bar downstairs. Parking for the night of our stay and also able to leave the car there for the duration of the holiday but paying a small fee which was really convenient.

4

Gulnar

May 22, 2025

·

Stayed 1 night

Staff at check in to be more experienced and polite to visitors

10

Michael

Sep 9, 2025

·

Stayed 1 night

One night stay in Luton. Hotel was easy to find. Large free car park. Quick check in. Clean room. Comfy bed. Aircon.

10

Hussnain

Apr 29, 2025

·

Stayed 1 night

Helpful staff

2

Callum

Feb 19, 2025

·

Stayed 1 night

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.

2

Jessica

Jul 11, 2025

·

Stayed 1 night

We booked to stay as we had a very early morning flight to Italy from Luton airport. Our flight was changed against our knowledge and wishes to another day, also to an early morning flight and the hotel refused to change our booking for a different day. We left the Uk earlier then expected so we’re not in the UK to use the room on the originally booked date that they would not refund or change the date even for a extra fee so we lost the price of the room and had to book and pay for another hotel as we were not giving this hotel any more money for the night before we did actually fly. Very bad service waste of money would never book again

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AI-generated summary based on recent guest reviews

Location

Convenient for Luton Airport and easy to reach, with places to eat and local facilities nearby.

Related guest reviews

8

Shamsul

Feb 11, 2026

·

Stayed 2 nights

Absolutely fine. Room was clean. Bed comfy. Very convenient location

8

Michael

Dec 2, 2025

·

Stayed 1 night

Great for staying over before a flight. Clean and comfy. Would use again

10

Sam

May 26, 2025

·

Stayed 1 night

Easy parking, quick check in, excellent stay before our flight from luton.

8

Geraldine

Jul 28, 2025

·

Stayed 1 night

It was easy to get to and local facilities are nearby.

8

Brian

Feb 14, 2026

·

Stayed 1 night

Room very clean, bed comfortable. Good facilities, very warm. Rather noisy at night as room was at the front with a very busy road outside. We had a very good stay and would consider coming again!

8

Stella

Sep 28, 2025

·

Stayed 1 night

Check in was really easy as front desk is staffed. Corridors on the way to the room I did notice quite a few bleach stains on the carpets, but the room itself was clean. Close by places to eat and a bar downstairs. Parking for the night of our stay and also able to leave the car there for the duration of the holiday but paying a small fee which was really convenient.

10

Michael

Sep 9, 2025

·

Stayed 1 night

One night stay in Luton. Hotel was easy to find. Large free car park. Quick check in. Clean room. Comfy bed. Aircon.

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AI-generated summary based on recent guest reviews

Dining

On-site dining and bar service appear very limited, with several reports of early closures or being closed; many ordered food from outside.

Related guest reviews

2

Kea

Dec 9, 2024

·

Stayed 1 night

Awful This is a grotty hotel and is used as a homeless housing placement - People have to live somewhere but this hotel shouldn’t be sold as a 3 star with restaurant and bar and there isn’t either. A bit of an experience and didn’t feel safe tbh

6

Kevan

Feb 1, 2026

·

Stayed 2 nights

The room had stains on carpet. Stains on bed sheets lack of tv channels. The staff were very polite and helpful. We were not in that the bar would be closed due to a function. The maids dont change beds on weekends

2

Ian

Feb 5, 2025

·

Stayed 1 night

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!

2

Tina

Dec 4, 2024

·

Stayed 1 night

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty

8

Iram

Jul 22, 2025

·

Stayed 1 night

Quick check in and ok for 1 nights stay. Not much interaction with staff and not many facilities available

8

Stella

Sep 28, 2025

·

Stayed 1 night

Check in was really easy as front desk is staffed. Corridors on the way to the room I did notice quite a few bleach stains on the carpets, but the room itself was clean. Close by places to eat and a bar downstairs. Parking for the night of our stay and also able to leave the car there for the duration of the holiday but paying a small fee which was really convenient.

6

Anthony

Jun 6, 2025

·

Stayed 1 night

Clean and adequate but no dining facility

4

Gareth

Jun 21, 2025

·

Stayed 1 night

Was only staying for a quick cheap stop on the way to London for a late check in and early start. Disappointed as the bar closes at 7 and that was one of the factors we decided to stay as we could just pop the bar when checking in for a quick drink before heading to bed for the early start. Price reflected hotel, room and decor but suited what we needed bar the bar being closed which was expected to be open.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$60
February	$55
March	$59
April	$62
May	$79
June	$61
July	$89
August	$92
September	$76
October	$71
November	$69
December	$64

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $61	5 $59
6 $59	7 $74	8 $73	9 $75	10 $73	11 $75	12 $75
13 $72	14 $72	15 $71	16 $72	17 $72	18 $75	19 $74
20 $70	21 $70	22 $70	23 $69	24 $70	25 $74	26 $76
27 $70	28 $70	29 $70	30 $70

Su	Mo	Tu	We	Th	Fr	Sa
				1 $70	2 $76	3 $74
4 $70	5 $69	6 $70	7 $70	8 $123	9 $120	10 $123
11 $123	12 $123	13 $123	14 $123	15 $123	16 $123	17 $123
18 $123	19 $124	20 $126	21 $124	22 $123	23 $124	24 $124
25 $127	26 $126	27 $124	28 $126	29 $126	30 $127	31 $124

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about OYO The Chiltern Hotel

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