Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Fitness center needs updated

Perfect resort. Ocean was not really usable due to lime rock muck in water. Like walking in pudding

Beautiful resort. Would like it pools did not close at 6 pm.

The staff at this resort was amazing! Huge shoutout to bartenders David and Odain! They made the trip a great time. The entertainment crew is amazing as well. Too many great names to list. I saw a lot of negative reviews about the food but I thought the buffet was great with lots of diverse options. Maybe they were looking for chicken tenders, idk. The steakhouse was amazing. Steak was cooked well and tasted amazing. the lobster as well! No ATM on the property. Lots of locals sitting outside the gate. Got grabbed twice walking to the shopping center. So I just suggest going in a group of three and only during the day time. That aside we cannot wait to come back.

The property was small compared to other Riu's I've stayed at but having the abilitly to walk next door to either the Montego Bay or Reggae was great.

Clean room, not brand new looking but clean and well maintained. Staff super friendly and helpful. Great dining, even the buffet was super good and plenty of options. Even with the amount of people the bartenders were quick. Plenty of pool space, the only down side to the pools is they did close at 6 but was due to cleaning so understandable. Overall very nice resort for the money.

The staff was friendly and helpful. The welcome area was beautiful however the beach had sea weeds.

Pool was nice and clean

Just returned from 4-night trip - excellent experience overall. The entertainment staff work very hard to create such a fun vibe! They really made the stay memorable! Pool and swim up bar were great, with great service. Beach was nice, clean, and private. Food and drinks were good! Thanks for a great vacation!

We enjoyed staying at this property especially since we had access to two other properties.

Property is amazing. However our room smelled like mildew and left our clothes smelling mildew-y. im not sure if others had this issue or not, but our room definitely had a water leak or drainage problem to have that smell

Witnessed too many roaches in and outside my room (approximately 10).

Clean room, not brand new looking but clean and well maintained. Staff super friendly and helpful. Great dining, even the buffet was super good and plenty of options. Even with the amount of people the bartenders were quick. Plenty of pool space, the only down side to the pools is they did close at 6 but was due to cleaning so understandable. Overall very nice resort for the money.

When I got there, I had two rooms the room smell like urine. I bought the attention to the staff, which was nice. They tried to accommodate, but the smell would not leave. I went out, came back and there was roaches in my room. I took picture of it, show it to the front desk and they moved me. Then the property uses plastic cups, which they reuse over and over again, which is so unsanitary.

Clean rooms and beach areas. Pools very clean.

Too many rules. Most of the staff is angry, pushy, and rude. The hotel rooms were of low quality. The buffet and food was medium to poor. There were flys all over the food.

Clean rooms, helpful staff

The Riu palace was a pleasure to stay in. The property was very clean, the staff and people were polite, respectful and helpful. I definitely enjoyed my time there. I will be visiting again soon. Jamaica 2025!

Unfortunately the room I stayed in was not what I was expecting. The first night I slept in the bed I was bit up from my left shoulder down to the left side of my hip. When I pulled the sheets back the mattress was moldy on the coners. I called to get a different room and unfortunately they was not able to accommodate me. That will be my first and last time ever staying at Riu palace Montego Bay.

They had roaches crawling

Love the location, entertainment, food, love the room but not the location, location was noisy room# 1002 in service area

Go into this place not expecting luxury and you will love it. Be careful and watch the room You book. I got an ocean view suite and it was facing restaurants with a sliver of ocean in the distance. I upgraded to the Riu elite club and it was a lot better. Pools were small but warm and food in the ala carte place that I went to “Krystal” was amazing for an AI

Nice view ,friendly staff , great drinks , but a little out dated room interior

Room looked tired and a bit run down. The lights and plugs in a large are of the room did not work. Until the last day I was there. Also the room had a sewerage smell coming from a drain pipe in shower. Staff/Contractors would work at night. At three o’clock someone was using an electric grinder to cut tiles out side my room. Instead of getting a new room, and having to go through the hassle of repacking just to move rooms. I’d save money on tips. Staff were very nice, food was good. The entertainment became a bit repetitive and after a few nights, I realized it was a repeat of the same few shows shuffled around Riu’s three resorts. Overall hotel felt cheap, generic and bit desperate for profit. Not happy and would not recommend.

The room was nice and clean but the overall hostel needs to be upgraded. The shower needs a major upgrade.

Food was a 10/10, the only draw back was that the rooms were old and dated. The bed specifically was hard and the linens were poor quality. Housekeeping was quick and accommodating.

Relaxing and fun resort. The staff was friendly and attentive. Biggest drawback was the noise level at night. People coming in from the clubs being noisy and disruptive all night long.

Parking staff not too friendly, mini refrigerator was noisy

The Oceanview room was enjoyable although the rooftop extension below the balcony was a distraction.

The hallways echo so if your in your room people coming in late you could hear them talking yelling laughing and slamming their doors., also in the morning housekeepeing starts early so you hear them communicating so if you’re not a early morning person do not stay here at the RIU palace because you’ll be irritated. I forgot to mention the people staying above me dragged a chair across their floor many times throughout the night

Staff was amazing

I have an Absolutely Wonderful time during my stay at the Hotel RIU Palace in Montego Bay, Jamaica. Upon my check-in, I met Ms. Deondra. She was very nice and pleasant with Great Customer Service intentions explaining the details of my stay at this wonderful hotel. My check-in was seamless and she assured me my room would be available after directing me to go and indulge in a Great Mid-day Lunch by the pool. Thank you So Much Ms. Deondra! You started my vacation off with a Great Smile and A Full stomach. :-) Thumbs Up to this property and the ambience of it All.

This was our first time on the property, but it won’t be the last time. The food selection was wonderful, and Chef Cindy was so gracious and friendly! We loved being able to share our experiences with all of the cuisine. Every single resort staff member that we encountered was so welcoming, friendly and helpful. You truly want for nothing! Thank you for making our trip so memorable!! One Love✊❤️

We got to the hotel and it was a vibe. We got to our room and the door didn’t work … they switched us room… our next room flooded … the next room wasn’t the right kind and we were moved 4 times in less then 24 hrs. We asked for compensation or a room upgrade and were denied and told stuff happens essentially. Front desk worker Leanna (spelled wrong) was great… but it was really inconvenient all the moving, especially for the price we paid. The last room we got moved into, when we woke up in the morning the bathroom counter had drops of makeup from the previous guest so we were placed in a dirty room … the manager did not care and said he’d send house keeping to re clean it. Once again no compensation offered. For the amount we paid to stay here I was not happy with the service or rooms provided. I was given a email address to send a complaint to. Smh… I’ve been to plenty of Rui properties and was high disappointed with the service at this one.

The guest rooms are extremely outdated with cheap poorly executed finishes that do not reflect a resort experience. More concerning was the conduct of the front desk and management. During housekeeping minor makeup residue was noted on towels and sheets which is normal wear and tear for a beach resort. Nothing was excessive or damaged. Despite this housekeeping never replaced our towels or changed our sheets during our stay. Just left a pile in the room. A day before checkout we received an email stating we owed $520 for towel and sheet damages. That same evening around 7PM security and housekeeping repeatedly knocked on our door and called our hotel phone back to back. When we did not answer because we were napping housekeeping unlocked and entered our room without consent to address the charge noticed we were asleep and left. This was frightening and a serious violation of privacy and safety. We do not mind replacing towels if necessary but $520 is unreasonable. During checkout we were refused the ability to leave the resort and were told the hotel would call the airport to prevent us from leaving Jamaica if we did not pay. After back and forth the charge was reduced to $200 which we paid under pressure. They then attempted to charge $240 contradicting the agreement. Multiple staff members could not explain this policy or why it was not disclosed at check in. This experience felt predatory particularly as two young women traveling together.

Entertainment “Very Good”. Buffet very good. Specialty Dining- Mediocre (at best). Cleaning Service was “Very Good”. Rooms were outdated however were clean. Overall my husband and I enjoyed our experience. The morning breakfast and lunch staff were ever attentive to our needs and extremely pleasant over all. We will be back.

Review of RIU Palace Jamaica From the moment we walked in the door until the day we left, the staff at RIU Palace Jamaica was absolutely amazing. They were warm, welcoming, and always went out of their way to make our stay enjoyable. The property itself was very well maintained we constantly saw cleaners out and about ensuring the grounds were spotless, safe, and inviting. The entertainment crew was truly the highlight of our trip. They brought so much energy, fun, and laughter that they made our stay incredibly memorable. The buffet was another standout, with an incredible variety of options. My tip: go within the first hour for the freshest selection. The drinks were also excellent strong, flavorful, and plentiful. The beach is on the smaller side, but it’s kept very clean and still makes for a relaxing spot to unwind. Our Junior Suite with an ocean view was absolutely breathtaking clean, spacious, and comfortable. If I had to mention one downside, it would be the mosquito spraying. There was no warning given when they sprayed, and as someone with severe lung issues, the smoke was overwhelming. It even set off the hotel’s emergency system, which shows how strong it was. A simple heads-up would have made a huge difference. Overall, though, RIU Palace Jamaica exceeded expectations and gave us a vacation to remember. Between the staff, entertainment, food, and stunning views, it’s a place I would absolutely recommend just be mindful of the spraying if you have sen

The whole staff was very friendly and pleasant. They went above and beyond.

Lewis at the checkin desk was very helpful and had awesome customer service

Just returned from 4-night trip - excellent experience overall. The entertainment staff work very hard to create such a fun vibe! They really made the stay memorable! Pool and swim up bar were great, with great service. Beach was nice, clean, and private. Food and drinks were good! Thanks for a great vacation!

Love the location, entertainment, food, love the room but not the location, location was noisy room# 1002 in service area

The staff at this resort was amazing! Huge shoutout to bartenders David and Odain! They made the trip a great time. The entertainment crew is amazing as well. Too many great names to list. I saw a lot of negative reviews about the food but I thought the buffet was great with lots of diverse options. Maybe they were looking for chicken tenders, idk. The steakhouse was amazing. Steak was cooked well and tasted amazing. the lobster as well! No ATM on the property. Lots of locals sitting outside the gate. Got grabbed twice walking to the shopping center. So I just suggest going in a group of three and only during the day time. That aside we cannot wait to come back.

Is not a Quiet place, but is a place where you will get good food, Local and international food. WIFI works good. Nice quality of beverages whit out pay extra. The beach is Ok and the pools are nice. Small hotel but you have access to the other hotels near by and you can use their bars and Disco.

The property was small compared to other Riu's I've stayed at but having the abilitly to walk next door to either the Montego Bay or Reggae was great.

The hotel is close to the airport, every plane that takes off goes right above the property. You can hear the engines REALLY loud. Even from the room. The staff, food and drinks are great. The rooms could use upgrades and snacks (only alcohol and drinks are in the fridge).

I had a wonderful stay at this hotel! The food was excellent with a wide variety of options, and everything I tried was fresh and flavorful. The staff went above and beyond to make us feel welcome—everyone was warm, attentive, and genuinely friendly, which made the experience even more enjoyable. The location is very convenient, just about 10 minutes from the airport, so getting in and out was quick and stress-free. Another great perk is the access to the other RIU properties nearby, which gave us even more dining, entertainment, and relaxation options during our stay. The only downside was that it could get a bit noisy at night, which made it harder to sleep at times.

It was quiet. The people were friendly. The ocean was nice. There was a bit of seagrass in the ocean but the airport is too close

Riu Palace Montego Bay, Jamaica Location was great, in between two other Riu resorts, a party all the way around! lol Location was clean and everyone was respectful and staff was very pleasant! Things to do around location and other things you maybe getting a taxi.

Loved that it didnt feel like it was in a town once you were in the resort. There was many food choices, activities and places to hang out by pool and beach.

I really enjoyed my stay. The staff was and service was top notch for me. The love the fact i had access to the 2 sister resorts which gave a variety. The resort also has a shopping center that was in walking distance so i was able to get souvenirs and snacks. The resort lobby is outdated and inviting, however you are greeted upon arrival with a glass of wine.

The best part of this property was the food. The buffet has various vegetarian/pescatarian options and great diversity for broad types of palates- from burgers and fries to local dishes and other world cuisines such as Chinese, Japanese, and Indian options. I chose not to eat at the restaurants because I was so happy with the buffet. The room service on the other hand was not as good. Sandwiches are fine but both times I ordered a sandwich it was soggy and didn’t taste good. The nachos had only a tiny dish of cheese. This place is VERY ALCOHOL/PARTY centered. If that’s not your thing I don’t recommend choosing this resort. There are huge parties at night but also they blast rap music all day and it’s hard to find anywhere that doesn’t feel like a club to relax or read. I was disappointed that I called ahead to book scuba diving and was told I don’t need to book because they don’t fill up. When I arrived I was told the same family booked all three of the coming days for all three dives on all those days and I couldn’t go until the end of the week. I came specifically to dive and only got to dive ONE day because I was told it wouldn’t sell out. It’s not fair to allow one family to book all three dives three days in a row. I came specifically to dive and only got one day in because on the last day I had developed a bad cold. Even if I was able to go the last day, I would have only gotten in two days of diving out of a 6 day trip that I planned to dive every day.

Resort was nice a little outdated restaurants hard to make reservations so when my husband and I first got there for the first 2 1/2 days we were not able to use the restaurants we had to use the buffet. I feel like this could be improved upon outside of the vacation was well.

Small property, specialty dining very limited, app for resort didn’t work well. Food at specialty dining menus are very limited and not the best. Getting reservations very difficult. Food at buffet was better. Room service items not very good. Only cold items available for room service and all items listed not available. Some bar tenders were very good some not the friendliest. Staying at palace allowed us to visit the other resorts next door which was nice Entertainment was very limited and not much going on during the day. Rooms need some upgrading. Wash clothes were limited Property well kept outside and housekeeping was daily if needed. I’ve stayed at other adult only resorts in Jamaica and other countries first time at RIU but this one was by far the least impressive

Entertainment “Very Good”. Buffet very good. Specialty Dining- Mediocre (at best). Cleaning Service was “Very Good”. Rooms were outdated however were clean. Overall my husband and I enjoyed our experience. The morning breakfast and lunch staff were ever attentive to our needs and extremely pleasant over all. We will be back.

Overall my stay was ok but on the last 2 days I couldn’t enjoy it because my spouse and I had stomach issues after eating at the buffet and now will have to see a doctor when we go home. Definitely need some work when it comes to food handling and over the years like since 2022 people have reported becoming sick from this location. Something has to be done about this ASAP. To avoid food poisoning, it must be cooked thoroughly and replaced after a certain time. Bacteria can still grow even when heat is constantly applied in buffet style environment. These bacteria like salmonella often contain endospores that are extremely hard to kill and the right protocol must be followed to avoid these situations.

I had a wonderful stay at this hotel! The food was excellent with a wide variety of options, and everything I tried was fresh and flavorful. The staff went above and beyond to make us feel welcome—everyone was warm, attentive, and genuinely friendly, which made the experience even more enjoyable. The location is very convenient, just about 10 minutes from the airport, so getting in and out was quick and stress-free. Another great perk is the access to the other RIU properties nearby, which gave us even more dining, entertainment, and relaxation options during our stay. The only downside was that it could get a bit noisy at night, which made it harder to sleep at times.

Our stay at the RIU Palace was just okay. The rooms are dated and need a renovation, the rooms do not have a resort feel, nothing but an overpriced hotel room. The outdoor areas are beautiful. The food is just okay, the vegetables\sides lacked seasoning. We paid for dinner on the beach, and it took 2 hours to get our dinner served, the light kept going out, no music, the lobster was dry and overcooked. The BBQ hut chicken was dry and overcooked too. Reservations for the restaurants were hard to get. At times, it was hard to get attention at the bar as they were super busy with not enough personnel for the crowds in and around the pool. We enjoyed the pool foam party, the MJ show, and the white party. However, during the day there were not many fun activities, I found myself bored a few times. Most of the workers are hard workers and are friendly. But there are some with bad attitudes. Bring your own towels and washcloths, they will only leave a set for each person in the room, it's hot and being in a pool or doing an excursion most would want to shower again prior to dinner.... don’t ask for extra as you will not get it. The RIU app has housekeeping as a 24-hour service, we submitted a request, and it was ignored. After waiting an hour, I called...the front desk informed me that there was no one available to give me a blanket for the bed. I was cold and couldn't figure out the thermostat to turn the AC down. Therefore, I didn't sleep well and, the beds were har

Just returned from 4-night trip - excellent experience overall. The entertainment staff work very hard to create such a fun vibe! They really made the stay memorable! Pool and swim up bar were great, with great service. Beach was nice, clean, and private. Food and drinks were good! Thanks for a great vacation!

Excellent food and service

Hospitality was amazing along with great food!