Is parking available at the hotel?

Parking is available at the hotel, but specific details regarding whether it is private or public, on-site or off-site, and whether a reservation is required are not provided.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately USD 10 per person.

What are the check-in and check-out times?

Check-in is available from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a fee of USD 25 per vehicle (one-way). Guests must contact the hotel with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Specific details about step-free entrances and accessible rooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Hanoi, within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. It is approximately 1.1 miles from Ho Chi Minh Mausoleum and 1.4 miles from West Lake. The preferred airport is Noi Bai International Airport, located about 16 miles away.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of approximately USD 450,000 per night. Advance request or confirmation may be required for availability.

Hai Bay Hotel & Restaurant in Hanoi

Average nightly price at Hai Bay Hotel & Restaurant by month, last 12 months (USD)
Month	Average price
January	$62
February	$47
March	$62
April	$52
May	$44
June	$41
July	$42
August	$42
September	$38
October	$48
November	$58
December	$57

What guests think

Across recent reviews, travellers highlight Hai Bay Hotel & Restaurant for its central Old Quarter location and notably friendly, helpful staff, while room experiences vary from spacious and quiet to small, windowless, or street-noisy depending on placement.

Rooms are generally clean with daily housekeeping, though a few mention drainage issues, missed replenishment, or occasional odors. Breakfast is appreciated for value and options, though some note limited selection, coffee quality, and items not ready right at opening. Facilities are basic: the rooftop bar has been closed and one review reported no spa. A practical, good-value base with warm service and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar was closed for renovations in several reviews, and one guest noted there was no spa despite listings. There was an isolated Wi-Fi outage and a missing bathrobe; the entrance cafe was handy.

Related guest reviews

6

Shinya

Mar 11, 2023

·

Stayed 2 nights

記載されていたバスローブがなかった。朝食にはインスタントでなくレギュラーのコーヒーが欲しい。

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8

Cheryl

Nov 16, 2025

·

Stayed 2 nights

Nice place but was disappointed that the roof top bar was closed for renovations that was the reason why I booked it and was never notified that it would be closed during our stay. Cancellation was not even possible.

10

yoshitaka

Jan 9, 2025

·

Stayed 5 nights

スタッフが笑顔でフレンドリーホテル前のコーヒースタンドも美味しく毎日3杯は飲んでました。コーヒー飲まない時は水をサービスで頂いたり私たちの拙い英語で楽しく会話したりしてました。旧市街の真ん中でロケーションは抜群です。

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6

Cheryl

Nov 6, 2025

·

Stayed 2 nights

It was a nice hotel but disappointed because the roof top bar was closed for renovations. This was the reason why I booked it I never received a notice that it was closed. I wouldn’t have booked it if I knew that.

10

toshiyuki

Oct 1, 2025

·

Stayed 3 nights

旧市街にあり街歩きが好きな自分にはぴったりです。ホテル入口のカフェの店員さんもフレンドリーでいつも笑顔で挨拶してくれます。設備は少し古いですが、。清掃はちゃんとやってくれるので不満はありません。旧市街ではおすすめのホテルです。

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10

TOMOKI

Mar 10, 2024

·

Stayed 2 nights

中心街にあり喧噪すごいため仕方ないが、部屋の狭さと窓が無い点が気になった。朝食会場は人が詰まっているため、出費はあるが開放的に外で好きなものを食べた方がベターかなと思います。中心街のショッピングと食べ歩きのの拠点としては、抜群のロケーションです。

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8

Christie

Jun 4, 2024

·

Stayed 1 night

Beautiful property with short distance to everything you want to see and do. They’ve really made an effort to sound proof the rooms- but unfortunately it wasn’t enough for us to get a good nights sleep with all the traffic and horns sounding constantly. So we only stayed one night. But this is to be expected when staying right in the city. Staff were exceptional and spoke excellent English, super helpful and so professional.

8

Lars

Feb 3, 2025

·

Stayed 4 nights

Et ok hotel til prisen, men det ville have været rart at vide, at der hverken var rooftop bar eller restaurant... som hotellet bl.a. blev valgt på. Problemer med transporten til hotellet blev klaret flot med gratis transport til HAN 👍

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6

Walter

Aug 25, 2023

·

Stayed 1 night

Check-in + check-ou weithin problemlos, sehr saubere Zimmer, hervorragende zentrale Lage des Hotels, man erreicht alle Shops und Restaurants gut zu Fuß zB ein erstklassiges kleines indisches Restaurant just 50 m vom Hotel entfernt; TV hat gut funktioniert. Nur 2 Dinge waren negativ: Es gab kein wifi (man verwies auf Probleme mit dem Provider) und auch kein warmes Wasser. Letzteres war nicht so schlimm - erfrischend! -, das fehlende wifi eher. Der Preis war voll in Ordnung, wenn ma die erstklassige Lage des Hotels bedenkt.

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6

Ashwin

Oct 28, 2025

·

Stayed 4 nights

Decent hotel with decent cleanliness. Area is pretty central. Our request of a king sized bed wasn’t adhered to so we had to wait for them to “join” the beds after checkin The salads at the breakfast had flies. Food was average in general. The listing says it has a spa but there hasn’t been one for months as per the front office.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean with regular housekeeping. A few reports mention bathroom drainage, a cockroach sighting, missed towel/toilet paper replenishment, and occasional odors.

Related guest reviews

8

Diemngoc

Jan 7, 2023

·

Stayed 19,362 nights

Room a little small but clean. Location is good. Staff friendly and helpful.

8

Kelvin

Nov 20, 2025

·

Stayed 2 nights

Room was small but functional. Window faced a courtyard so had to keep our curtained drawn closed. Hotel stated that breakfast starts at 6.30am, but in reality 6.30am is the time they start laying out the food and beverages. As we had early activities, we could not wait for all the food and drinks to be ready. Hotel is well maintained and staff are helpful and responsive.

6

Ayano

Aug 18, 2024

·

Stayed 4 nights

立地はすごくよかったです。ただ、空港の送迎を頼みましたがドライバーがきていませんでした。ホテルに電話をし、車のナンバーを聞いて探し、やっと会えました。ホテルの設備に不満はありませんが、テーブルの足元にゴキブリの死骸があったのが残念でした。

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6

NAOMI

Dec 9, 2024

·

Stayed 3 nights

タオルの交換がなされていなかった事トイレットペーパーの補充がない事残念な点はそこだけです

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10

Akemi

Jan 3, 2025

·

Stayed 4 nights

旧市街の真ん中にあって便利。スタッフは親切。客室の清掃を毎朝してくれて清潔。朝ごはんも毎日変わるメニューがあって、飽きない。前の道路の往来が激しく、渡るのに慣れるまで時間はかかると思う

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10

Chien-fu

Nov 24, 2025

·

Stayed 2 nights

工作人員友善，環境整潔，除了浴室的排水孔需要加強，但瑕不掩瑜。地理位置極佳，步行到教堂與三十六古街都很方便。此外，房間面向街道到那側，可能對於需要安靜入眠的人來說較不適合，但是採光良好，且可以看到市景，建議未來有計畫入住的人，可以評估自身的狀況提前跟飯店提出選房的需求。

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6

Dong Chul

Apr 19, 2025

·

Stayed 6 nights

6 days I stayed this hotel for my business trip. It was not so good. Sometimes didn't clean my room, sometimes room card key was not working properly, sometimes room smells... etc.

10

KURUMI

Mar 10, 2025

·

Stayed 3 nights

お部屋の掃除が行き届いていて、水回りが特にきちんとされていたので、気になる点も無く本当にここのホテルにして良かったと思いました。水圧や温度も問題ありません！そして何より立地が最高だったので、公共のトイレを使うのが苦手な私は一度外でご飯を食べてお手洗いのためにホテルに戻ってきたり、少しお土産を買ってはホテルに置きに帰ったりしていました笑朝ごはんもとてもしっかりとしたビュッフェで大満足です！次またハノイに来た時は利用しようと思っています

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10

Tan

Dec 10, 2025

·

Stayed 9 nights

We had a wonderful stay at the hotel. Cherry and the rest of the staff were welcoming and really helpful with anything we needed, including booking tours. We had a very large hotel room, which was freshly cleaned each day. The buffet breakfast was convenient in the mornings to get some fuel for the day. The location is also fantastic — within walking distance of many shops, food, and tourist attractions in the Old Quarter. Would highly recommend!

10

Shizuko

Feb 23, 2025

·

Stayed 4 nights

お掃除がゆきとどいています朝食も美味しい新鮮お風呂も問題なし私のお部屋は道路に面して少しうるさいですがそれもハノイ。朝バルコニーに出るのが楽しみでした。あの雰囲気が好きです。

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AI-generated summary based on recent guest reviews

Rooms

Room experiences vary: some are spacious and comfortable with balconies or wood decor, while others are small or windowless and can face street noise. Several note thin walls and one mentions a very firm bed.

Related guest reviews

10

Susan

Apr 2, 2024

·

Stayed 1 night

This was a well placed location, great breakfast, wonderful accommodating staff, nice room and balcony.

4

Jarrard

Mar 14, 2025

·

Stayed 1 night

The Hotel is much more dated than the pictured appear. They've done a great job on the wide angles lenses too as it was fairly squishy. The reception staff had fairly poor English, which I understand its not an English speaking country, but compared to other hotels it was noticeably worse. The bed was also about the same firmness as a commercial airline economy seat. So if you don't like hard beds look elsewhere.

8

Kelvin

Nov 20, 2025

·

Stayed 2 nights

Room was small but functional. Window faced a courtyard so had to keep our curtained drawn closed. Hotel stated that breakfast starts at 6.30am, but in reality 6.30am is the time they start laying out the food and beverages. As we had early activities, we could not wait for all the food and drinks to be ready. Hotel is well maintained and staff are helpful and responsive.

8

AYAKONATASHA

Mar 9, 2025

·

Stayed 2 nights

立地がよく、メインの観光地へのアクセスがしやすかった。低価格で、朝ごはん付きの広い部屋に泊まれたのでよかった。壁が薄いせいか、廊下にいる人や隣の部屋の人の声が聞こえてくるのが気になった。また、ドライヤーが思ったより小さく、髪の長い女性は乾かすのが大変。まぁ、この価格で泊まれるのであれば許容範囲だと思う。

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4

Julie

Dec 10, 2024

·

Stayed 2 nights

Quite run down compared to pictures. Many roomed don’t have windows but only light from a light shaft. Breakfast was not good and the staff seemed quite untrained.

10

MAKOTO

May 17, 2025

·

Stayed 3 nights

少し値段が高く感じるかもしれませんがここは迷わずバルコニー付きを是非選択してください。私の部屋は6階だったのですが街路樹が窓の前まで伸びていて部屋から緑が見えるし向かいの建物からの目隠しにもなり窓全開で開放的に過ごせました。もちろん市街地で目の前は道路なので始終車やバイクとクラクションの音が聞こえますが、これぞベトナムって感じですぐBGMになります。うるさければ窓を閉めてエアコンガンガンにして過ごせばいいだけなので。場所は旧市街の西外れですがそれがむしろいいです。旧市街中心ほど混雑はしていないので安全ですし、でも旧市街へは歩けば5〜10分す。それよりもこのホテルから徒歩5分の距離に大聖堂があり周辺にはCong cafeなど多くのカフェ名店があるしMarouチョコの直売店やChieなどのハンドメイド雑貨など多くのショップがすぐそこです。同じ5分の距離にブンチャーダックキムもあります。早朝は是非ホアンキエム湖でローカルの方々に混ざってジョギングしてください。歩いて数分で行けます。人と自転車の多さ、大ボリュームでエアロビとか体操している集団は圧巻です。とにかく市内どこへのアクセスも抜群ですのでトイレ休憩やベッドで一休みしたければ部屋に戻って回復してからまた散策できる最高のロケーションだと思います。

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10

TOMOKI

Mar 10, 2024

·

Stayed 2 nights

中心街にあり喧噪すごいため仕方ないが、部屋の狭さと窓が無い点が気になった。朝食会場は人が詰まっているため、出費はあるが開放的に外で好きなものを食べた方がベターかなと思います。中心街のショッピングと食べ歩きのの拠点としては、抜群のロケーションです。

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8

Christie

Jun 4, 2024

·

Stayed 1 night

Beautiful property with short distance to everything you want to see and do. They’ve really made an effort to sound proof the rooms- but unfortunately it wasn’t enough for us to get a good nights sleep with all the traffic and horns sounding constantly. So we only stayed one night. But this is to be expected when staying right in the city. Staff were exceptional and spoke excellent English, super helpful and so professional.

10

Tan

Dec 10, 2025

·

Stayed 9 nights

We had a wonderful stay at the hotel. Cherry and the rest of the staff were welcoming and really helpful with anything we needed, including booking tours. We had a very large hotel room, which was freshly cleaned each day. The buffet breakfast was convenient in the mornings to get some fuel for the day. The location is also fantastic — within walking distance of many shops, food, and tourist attractions in the Old Quarter. Would highly recommend!

8

Henrik

Apr 19, 2023

·

Stayed 4 nights

Rummen som inte är mot gatan är mycket tysta men fönstret är mot ett lite schakt. Man vet om det är mörkt eller ljust ute men inte så mycket mer

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Service

Service is widely praised as warm, proactive, and helpful, with staff assisting with tours and special requests. A few negatives include language gaps, lax no-smoking enforcement, an airport pickup mix-up, and occasional lapses in cleaning or key cards.

Related guest reviews

6

Christopher

Nov 4, 2024

·

Stayed 2 nights

All good except someone smoke in a non smoking room and my room can smell smoke early in the morning. Staff should be more strict to enforce no smoking rule.

8

Ellie

Apr 11, 2023

·

Stayed 1 night

Great hotel, staff very friendly & very helpful, hotel arranged airport pickup, very smooth operation. Good location, room was nice

6

Christopher

Nov 5, 2024

·

Stayed 1 night

smoking smoke filtered from other rooms to my room.should enforce non smoking rule. thin walls between room. can hear next door conversations.

6

Ayano

Aug 18, 2024

·

Stayed 4 nights

立地はすごくよかったです。ただ、空港の送迎を頼みましたがドライバーがきていませんでした。ホテルに電話をし、車のナンバーを聞いて探し、やっと会えました。ホテルの設備に不満はありませんが、テーブルの足元にゴキブリの死骸があったのが残念でした。

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10

Alexandra

Sep 4, 2025

·

Stayed 3 nights

It was really good, specially the stuff, they go to the extra mile to make you feel happy. Really nice people. I’m so grateful that I choose this hotel and I will go back for sure

6

Dong Chul

Apr 19, 2025

·

Stayed 6 nights

6 days I stayed this hotel for my business trip. It was not so good. Sometimes didn't clean my room, sometimes room card key was not working properly, sometimes room smells... etc.

10

Tan

Dec 10, 2025

·

Stayed 9 nights

We had a wonderful stay at the hotel. Cherry and the rest of the staff were welcoming and really helpful with anything we needed, including booking tours. We had a very large hotel room, which was freshly cleaned each day. The buffet breakfast was convenient in the mornings to get some fuel for the day. The location is also fantastic — within walking distance of many shops, food, and tourist attractions in the Old Quarter. Would highly recommend!

10

Sadek

Jan 2, 2026

·

Stayed 3 nights

Great location but the highlight was the service. Thank you kim son!!

10

Filip

Jul 30, 2025

·

Stayed 2 nights

Hotel is excellent and the staff are excellent also especially Cherry she is beautiful inside and out and was always looking to make my stay better 😊😊

10

Filip

Aug 4, 2025

·

Stayed 3 nights

Excellent hotel, great location, Staff were amazing especially Cherry who went above and beyond to make my stay comfortable. 😁

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Location

Central Old Quarter spot, walkable to Hoan Kiem Lake, the cathedral, cafés, and major sights. Traffic noise is common; some guests preferred inward-facing rooms or earplugs.

Related guest reviews

10

Amy

Jul 14, 2024

·

Stayed 3 nights

We loved our stay. The hotel is in the centre of the Old Quarter which makes it easy to walk everywhere. The hotel staff were very friendly and helpful.

10

Mehdi

Mar 30, 2024

·

Stayed 1 night

Great location

10

Eli

Apr 23, 2024

·

Stayed 2 nights

Property itself was great and staff was super friendly, accommodating and helpful. It's insanely busy outside the hotel but I think that's everyone in Hanoi

10

toshiyuki

Oct 1, 2025

·

Stayed 3 nights

旧市街にあり街歩きが好きな自分にはぴったりです。ホテル入口のカフェの店員さんもフレンドリーでいつも笑顔で挨拶してくれます。設備は少し古いですが、。清掃はちゃんとやってくれるので不満はありません。旧市街ではおすすめのホテルです。

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10

MAKOTO

May 17, 2025

·

Stayed 3 nights

少し値段が高く感じるかもしれませんがここは迷わずバルコニー付きを是非選択してください。私の部屋は6階だったのですが街路樹が窓の前まで伸びていて部屋から緑が見えるし向かいの建物からの目隠しにもなり窓全開で開放的に過ごせました。もちろん市街地で目の前は道路なので始終車やバイクとクラクションの音が聞こえますが、これぞベトナムって感じですぐBGMになります。うるさければ窓を閉めてエアコンガンガンにして過ごせばいいだけなので。場所は旧市街の西外れですがそれがむしろいいです。旧市街中心ほど混雑はしていないので安全ですし、でも旧市街へは歩けば5〜10分す。それよりもこのホテルから徒歩5分の距離に大聖堂があり周辺にはCong cafeなど多くのカフェ名店があるしMarouチョコの直売店やChieなどのハンドメイド雑貨など多くのショップがすぐそこです。同じ5分の距離にブンチャーダックキムもあります。早朝は是非ホアンキエム湖でローカルの方々に混ざってジョギングしてください。歩いて数分で行けます。人と自転車の多さ、大ボリュームでエアロビとか体操している集団は圧巻です。とにかく市内どこへのアクセスも抜群ですのでトイレ休憩やベッドで一休みしたければ部屋に戻って回復してからまた散策できる最高のロケーションだと思います。

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8

Christie

Jun 4, 2024

·

Stayed 1 night

Beautiful property with short distance to everything you want to see and do. They’ve really made an effort to sound proof the rooms- but unfortunately it wasn’t enough for us to get a good nights sleep with all the traffic and horns sounding constantly. So we only stayed one night. But this is to be expected when staying right in the city. Staff were exceptional and spoke excellent English, super helpful and so professional.

10

Tan

Dec 10, 2025

·

Stayed 9 nights

We had a wonderful stay at the hotel. Cherry and the rest of the staff were welcoming and really helpful with anything we needed, including booking tours. We had a very large hotel room, which was freshly cleaned each day. The buffet breakfast was convenient in the mornings to get some fuel for the day. The location is also fantastic — within walking distance of many shops, food, and tourist attractions in the Old Quarter. Would highly recommend!

8

SATORU

May 1, 2024

·

Stayed 3 nights

観光地エリアの中心に位置して、ナイトマーケットにも徒歩で行ける距離感はとても便利です。大聖堂やトレインストリートにも近く、徒歩で行けます。

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10

Jason

May 5, 2023

·

Stayed 2 nights

It is in the middle of Old Quarter. Plenty of restaurants and shops all around you. Old Quarter is a big tourist area so it if very safe to walk around. You have a few historical places with in walking distance (1 KM walk). If you don’t feel like walking that far plenty of taxis and bikes willing to give you a lift.

8

todd

May 21, 2023

·

Stayed 4 nights

The accommodations were very comfortable. In Vietnam most hotels do not provide a top sheet for the bed like the United States. Street noise is very loud bring ear plugs. Major traffic street. Staff extremely helpful. Convenient location.

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Dining

Breakfast is generally good value with buffet plus some made-to-order items, and takeaway arranged when needed. Critiques include limited variety at times, coffee quality, a 6:30 start not fully set, and one hygiene concern.

Related guest reviews

8

Kelvin

Nov 20, 2025

·

Stayed 2 nights

Room was small but functional. Window faced a courtyard so had to keep our curtained drawn closed. Hotel stated that breakfast starts at 6.30am, but in reality 6.30am is the time they start laying out the food and beverages. As we had early activities, we could not wait for all the food and drinks to be ready. Hotel is well maintained and staff are helpful and responsive.

10

David

Jul 6, 2024

·

Stayed 3 nights

Great location for all the main things in Hanoi and close to local life too! Staff were always helpful. Breakfast was fine - you could order your own meal alongside the buffet.

8

Toru

May 27, 2024

·

Stayed 1 night

-Great location for tourists. -Expectation for improvement to increase the sort of food at breakfast

4

Tyler

May 8, 2024

·

Stayed 2 nights

Our overall experience with this hotel and their staff was not great. The breakfast is subpar compared to what we’ve experienced in other comparable hotels in the area. The room does not match the photo whatsoever. the hotel was extremely noisy

8

Tammy

Apr 12, 2024

·

Stayed 3 nights

Good hotel in a Great Location. It was quiet quite as well considering the location. The breakfast was superb, i was surprised how good it was especially the omelette. Great affordable spot!

8

KAORI

Jan 5, 2025

·

Stayed 4 nights

立地が良く、歩いて行ける距離になんでもって便利だった。朝食内容が毎日変わったのもよかった。清掃もきちんとされていたけど、施設の古さが少し気になりました。

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10

Alberto

Feb 28, 2023

·

Stayed 5 nights

Extremely friendly and all round supportive staff. Excellent breakfast, for both quality and quantity. Very nice location, with many shops and restaurants. Clean, nice rooms, fully matching the website photographs.

6

Jimmy

Nov 24, 2025

·

Stayed 7 nights

Their need to improve in the coffee

6

Ashwin

Oct 28, 2025

·

Stayed 4 nights

Decent hotel with decent cleanliness. Area is pretty central. Our request of a king sized bed wasn’t adhered to so we had to wait for them to “join” the beds after checkin The salads at the breakfast had flies. Food was average in general. The listing says it has a spa but there hasn’t been one for months as per the front office.

10

Nikki

Oct 2, 2025

·

Stayed 4 nights

The staff were friendly and helpful. The bed was good and clean to sleep in. We enjoyed the breakfast each morning which gave us energy for the day. We were also able to order my breakfast to go when we checked out early. Thank you staff!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $55	2 $82	3 $58
4 $51	5 $51	6 $57	7 $75	8 $78	9 $52	10 $58
11 $62	12 $85	13 $57	14 $51	15 $57	16 $61	17 $62
18 $60	19 $67	20 $60	21 $60	22 $59	23 $60	24 $64
25 $60	26 $62	27 $62	28 $60	29 $60	30 $58	31 $53

Su	Mo	Tu	We	Th	Fr	Sa
1 $57	2 $57	3 $56	4 $57	5 $53	6 $57	7 $57
8 $85	9 $57	10 $59	11 $69	12 $64	13 $85	14 $133
15 $53	16 $57	17 $57	18 $57	19 $59	20 $57	21
22 $65	23	24 $59	25 $57	26 $59	27 $57	28 $53
29 $89	30 $60

Hai Bay Hotel & Restaurant

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