Grecotel LUXME White
US$534
/ night
Avg. for September
Prices for Grecotel LUXME White
Select dates to see prices and availability
US$534
/ night
Avg. for September
Monthly average prices
Nightly prices at Grecotel LUXME White average US$249 in the cheapest month (November) and US$600 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| April | US$298 |
| May | US$409 |
| June | US$521 |
| July | US$596 |
| August | US$600 |
| September | US$534 |
| October | US$370 |
| November | US$249 |
A
M
J
J
A
Sept · US$534
S
O
N
Most expensive: August (~US$600)
Cheapest: November (~US$249)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna, a fitness center, and a seasonal outdoor pool. Additional features at this M...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna, a fitness center, and a seasonal outdoor pool. Additional features at this Mediterranean property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Grab a bite at THE WHITE - ADULTS ONLY, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. A complimentary full breakfast is served daily from 7:30 AM to 10:30 AM.
Rooms
Make yourself at home in one of the 264 air-conditioned rooms featuring free minibar items and espresso makers. 32-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Location
Located in Rethymno, Grecotel LUX ME White is by the sea, within a 5-minute drive of Platanes Beach and Horse Park Rethymno. This all-inclusive property is 3.1 mi (4.9 km) from Blue Beach and 3.4 mi (5.5 km) from Town Beach.
What's nearby
Platanes Beach(1 Miles)
Horse Park Rethymno(2.9 Miles)
Blue Beach(3.1 Miles)
Town Beach(3.4 Miles)
Mili Gorge(4 Miles)
Spilies Beach(5.1 Miles)
St. Anthony Gorge(5.2 Miles)
Paleontological Museum(5.2 Miles)
Rethymno Marina(5.2 Miles)
Kara Mousha Pasha Mosque(5.3 Miles)
Rethymnon Town Hall(5.3 Miles)
Rethymnon Cathedral(5.5 Miles)
Ecclesiastical Museum(5.5 Miles)
Municipal Garden(5.5 Miles)
Rethymnon Municipal Garden(5.5 Miles)
Ioannis Daskalogiannis Airport (CHQ)(46.9 Miles)
Nikos Kazantzakis Airport (HER)(46.1 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Location
Adelianos Kampos, Pigianos Kampos, Rethymno, Greece
Platanes Beach (1 Miles)
Horse Park Rethymno (2.9 Miles)
Blue Beach (3.1 Miles)
Town Beach (3.4 Miles)
Mili Gorge (4 Miles)
Spilies Beach (5.1 Miles)
Room options
6
Grand Family Suite Sea View
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 2 Sofa Beds
Sleeps 4
807 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Family Apartment, Garden View
Room details
1 Extra-Large Double Bed
and 3× Single Beds
Sleeps 3
592 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Petit Yali Seafront Suite with Sharing Pool
Room details
1 Extra-Large Double Bed
and 2 Sofa Beds
Sleeps 3
431 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Double Guestroom Garden Mountain View
Room details
1 Extra-Large Double Bed
Sleeps 2
285 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
White Family Sea View
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
8
White Suite Sea View
Room details
1 Extra-Large Double Bed
and 2 Sofa Beds
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
4
Double Guestroom Sea View
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
291 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Open Plan Suite Sea View
Room details
1 Extra-Large Double Bed
and 1 Single Bed
Sleeps 2
398 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
12
Villa Luxe Yali, Seafront Prive Pool
Room details
1 Extra-Large Double Bed
and 2 Sofa Beds
Sleeps 3
646 ft²
Air ConditioningWi-Fi (Free)Refrigerator
13
Swim-Up Guestroom Sea View with Garden
Room details
1 Extra-Large Double Bed
Sleeps 2
377 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Swim Up Family Guestroom
Room details
1 Double Bed
and 2 Single Beds
Sleeps 3
398 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Family Guestroom
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 3
398 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
7
Junior Suite Sea View
Room details
1 Extra-Large Double Bed
Sleeps 2
431 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Swim Up White Room
Room details
1 Double Bed
2 Single Beds
Sleeps 2
291 ft²
Air ConditioningWi-Fi (Free)Refrigerator
10
Yali Seafront Suite with Sharing Pool
Room details
1 Extra-Large Double Bed
and 2 Sofa Beds
Sleeps 3
581 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
4
Superior Guestroom Sea View
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
355 ft²
Air ConditioningWi-Fi (Free)Refrigerator
15
Villa White, Seafront Prive Pool
Room details
1 Extra-Large Double Bed
and 2 Sofa Beds
Sleeps 3
915 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Prestige Guestroom Sea View with Garden
Room details
1 Extra-Large Double Bed
Sleeps 2
377 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Promo Room
Room details
1 Extra-Large Double Bed
Sleeps 2
291 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Grecotel LUXME White
8.8
Fabulous
Based on 184 verified reviews
Who stays here?
Business
0%
Couple
46%
Family
42%
Group
8%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Grecotel LUXME White as a stylish, sea view resort with very friendly staff and generally tasty all inclusive dining, though restaurant reservations via the app can be tricky and the pebbly beach and rough surf are less appealing.
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What guests think
Travellers describe Grecotel LUXME White as a stylish, sea view resort with very friendly staff and generally tasty all inclusive dining, though restaurant reservations via the app can be tricky and the pebbly beach and rough surf are less appealing.
Multiple pools and well kept grounds draw praise, but loungers get snapped up early and entertainment is modest. Rooms range from spacious sea view and swim up options to units with dated layouts, odd open showers, or noise near service areas; a few guests reported weak A/C control or uncomfortable bedding. Best for a relaxed, family friendly resort stay with great sunsets and mellow evenings.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple pools and attractive grounds are praised, and the spa and kids’ club are appreciated. The beach is small or pebbly with sometimes rough surf, loungers are taken early, and entertainment is limited.
Related guest reviews
10
Darryn
12 Oct 2025
·
Stayed 3 nights
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
8
Christina
20 Sept 2025
·
Stayed 8 nights
Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.
Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.
10
Trond
29 Jun 2022
·
Stayed 10 nights
Fantastisk opphold i 10dgr med all inclusive, dvs regningen hadde ikke økt noe når vi sjekket ut og vi hadde flaske med vin til maten hver dag, øl og drinker. Veldig god mat både i bufeet til frokost, lunsj og middag og 4 a la carte restauranten med meget god mat. Betjening var vennlige og uformelle selv om service var på topp hele tiden fra absolutt alle. Litt fullt ved bassengene og håndklekrigen var ganske synlig, men med swim in rom med egne solstoler mot havet så gjorde dette ikke noe for oss. Vi har aldri kost oss så mye på ferie. Ligger litt avsides til så leiebil anbefales selv om taxi var rimelig. Anbefales
Fantastisk opphold i 10dgr med all inclusive, dvs regningen hadde ikke økt noe når vi sjekket ut og vi hadde flaske med vin til maten hver dag, øl og drinker. Veldig god mat både i bufeet til frokost, lunsj og middag og 4 a la carte restauranten med meget god mat. Betjening var vennlige og uformelle selv om service var på topp hele tiden fra absolutt alle. Litt fullt ved bassengene og håndklekrigen var ganske synlig, men med swim in rom med egne solstoler mot havet så gjorde dette ikke noe for oss. Vi har aldri kost oss så mye på ferie. Ligger litt avsides til så leiebil anbefales selv om taxi var rimelig. Anbefales
10
Ella
27 Aug 2024
·
Stayed 7 nights
Really great hotel - fantastic all inclusive restaurants & selection of drinks from the pool / bars, we loved the ice cream & crepe bar too! We don’t drink so a decent selection of mocktails, non alcoholic wine & soft drinks. Breakfast buffet had a great selection & there was a separate adults section for some peace. We moved to a swim up room to the left of reception after a poor condition swim up room to the right of reception (full of mozzies) was originally assigned. The room was clean, no great patio & pool space with sun most of the day! Bathroom & wardrobe space a little old fashioned, but all ok. Hotel amenities are good - great main pool & activity pool, entertainment is a little meh > better for kids than adults. Beach has dark sand & water wasn’t so clear but a short trip out could take you to some great spots.
Really great hotel - fantastic all inclusive restaurants & selection of drinks from the pool / bars, we loved the ice cream & crepe bar too! We don’t drink so a decent selection of mocktails, non alcoholic wine & soft drinks. Breakfast buffet had a great selection & there was a separate adults section for some peace. We moved to a swim up room to the left of reception after a poor condition swim up room to the right of reception (full of mozzies) was originally assigned. The room was clean, no great patio & pool space with sun most of the day! Bathroom & wardrobe space a little old fashioned, but all ok. Hotel amenities are good - great main pool & activity pool, entertainment is a little meh > better for kids than adults. Beach has dark sand & water wasn’t so clear but a short trip out could take you to some great spots.
4
Yasmin
16 Oct 2024
·
Stayed 7 nights
Wir waren sehr enttäuscht von diesem 5Sterne Hotel! Schade… Wir haben ein sehr sehr lautes Familienzimmer im EG direkt neben dem Staff Room. Dort haben sich jeden Morgen ab 7Uhr sämtliche Putzfrauen getroffen, um ihre Wagen zu packen, mit denen sie dann unter ohrenbetäubenden Lärm in Ihre jeweilige Etage verschwunden sind. Natürlich wurde sich dabei lautstark unterhalten. Wir haben so etwas wirklich noch niemals erlebt und baten deshalb um ein anderes Zimmer. Ich hatte den Eindruck, wir wollten ein Upgrade ergaunern, das Gegenteil war der Fall. Wir hätten jedes, auch kleinere RUHIGERE Zimmer genommen. Leider wollte man uns bis zuletzt nicht helfen, da das Hotel angeblich komplett ausgebucht war. Wir sind froh, wieder zuhause zu sein, wo wir nun wieder in Ruhe schlafen können. Des Weiteren fanden wir den Service absolut nicht einen 5Sterne Hotel entsprechend. Bis auf einige wenige bemühte Kellnerinnen, waren alle desinteressiert, recht unfreundlich und vor allem lahm! Das Essen war weitestgehend langweilig und nichts besonderes. Leider findet ein Kinder-/ Sport- / Abendprogramm so gut wie gar nicht statt. Die Strandsituation ist äußerst schlecht. Die Pools dagegen sind sehr schön, allerdings war nach 7Uhr kaum noch eine freie Liege zu bekommen. Auch das müsste ein 5Sternehotel besser im Griff haben. Wir werden sicherlich nicht wiederkommen. Sorry!
Wir waren sehr enttäuscht von diesem 5Sterne Hotel! Schade… Wir haben ein sehr sehr lautes Familienzimmer im EG direkt neben dem Staff Room. Dort haben sich jeden Morgen ab 7Uhr sämtliche Putzfrauen getroffen, um ihre Wagen zu packen, mit denen sie dann unter ohrenbetäubenden Lärm in Ihre jeweilige Etage verschwunden sind. Natürlich wurde sich dabei lautstark unterhalten. Wir haben so etwas wirklich noch niemals erlebt und baten deshalb um ein anderes Zimmer. Ich hatte den Eindruck, wir wollten ein Upgrade ergaunern, das Gegenteil war der Fall. Wir hätten jedes, auch kleinere RUHIGERE Zimmer genommen. Leider wollte man uns bis zuletzt nicht helfen, da das Hotel angeblich komplett ausgebucht war. Wir sind froh, wieder zuhause zu sein, wo wir nun wieder in Ruhe schlafen können. Des Weiteren fanden wir den Service absolut nicht einen 5Sterne Hotel entsprechend. Bis auf einige wenige bemühte Kellnerinnen, waren alle desinteressiert, recht unfreundlich und vor allem lahm! Das Essen war weitestgehend langweilig und nichts besonderes. Leider findet ein Kinder-/ Sport- / Abendprogramm so gut wie gar nicht statt. Die Strandsituation ist äußerst schlecht. Die Pools dagegen sind sehr schön, allerdings war nach 7Uhr kaum noch eine freie Liege zu bekommen. Auch das müsste ein 5Sternehotel besser im Griff haben. Wir werden sicherlich nicht wiederkommen. Sorry!
10
Melissa
30 May 2025
·
Stayed 7 nights
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
10
Joseph
3 May 2024
·
Stayed 4 nights
This trip was planned for a “stay, relax and do nothing” vacation and it was great! We loved the hotel and the amenities! We wish they had more “splash pad type” water activities but still had a great time!
This trip was planned for a “stay, relax and do nothing” vacation and it was great! We loved the hotel and the amenities! We wish they had more “splash pad type” water activities but still had a great time!
6
Nick
29 Apr 2025
·
Stayed 11 nights
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
10
Mildred
22 Apr 2025
·
Stayed 5 nights
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
8
Dave
19 Sept 2024
·
Stayed 7 nights
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently note very clean rooms and public areas with reliable housekeeping. A few comments mention some dated or worn room elements.
Related guest reviews
10
Paul
7 Jun 2024
·
Stayed 14 nights
The hotel was very clean, and all the staff were 1st class, even up to the manager, who takes time to ask guests if there are any problems. The only problem we had was the booking of the specialist restaurants, you were expected to book them via an app, this didn't work, had to argue with reception about booking a meal, after only being 9.30 & 10.00pm, not ideal when you are 75 yrs old, but after speaking to the concierge, who was very helpful and got us earlier times, it is not a problem you need when you arrive on holiday. Hopefully this problem will be sorted out and add to the good hotel / holiday experience
The hotel was very clean, and all the staff were 1st class, even up to the manager, who takes time to ask guests if there are any problems. The only problem we had was the booking of the specialist restaurants, you were expected to book them via an app, this didn't work, had to argue with reception about booking a meal, after only being 9.30 & 10.00pm, not ideal when you are 75 yrs old, but after speaking to the concierge, who was very helpful and got us earlier times, it is not a problem you need when you arrive on holiday. Hopefully this problem will be sorted out and add to the good hotel / holiday experience
10
Vanessa
23 Oct 2024
·
Stayed 7 nights
Wahnsinnig leckeres Essen. Super freundliches Personal. Sauberkeit top, überall.
Wahnsinnig leckeres Essen. Super freundliches Personal. Sauberkeit top, überall.
10
Melissa
30 May 2025
·
Stayed 7 nights
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
6
Nick
29 Apr 2025
·
Stayed 11 nights
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
10
Mildred
22 Apr 2025
·
Stayed 5 nights
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
10
Sophia
30 Apr 2024
·
Stayed 4 nights
What an incredible hotel stay! From start to finish, it was absolutely amazing. The service provided by Gregory at the front desk, Nicolai and Georgios in food catering was truly exceptional. They went above and beyond to ensure that every moment of my stay was perfect. Their attention to detail and friendly demeanor made me feel incredibly welcome. I can't thank them enough for their outstanding service. I highly recommend this hotel to anyone looking for a truly memorable stay. The views are great. We loved the food and also it’s a very clean and tidy hotel. You won't be disappointed!
What an incredible hotel stay! From start to finish, it was absolutely amazing. The service provided by Gregory at the front desk, Nicolai and Georgios in food catering was truly exceptional. They went above and beyond to ensure that every moment of my stay was perfect. Their attention to detail and friendly demeanor made me feel incredibly welcome. I can't thank them enough for their outstanding service. I highly recommend this hotel to anyone looking for a truly memorable stay. The views are great. We loved the food and also it’s a very clean and tidy hotel. You won't be disappointed!
10
Sandra
26 Aug 2024
·
Stayed 4 nights
Amazing property rooms were clean and spacious So acocmocating with our baby
Amazing property rooms were clean and spacious So acocmocating with our baby
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AI-generated summary based on recent guest reviews
Rooms
Many describe rooms as spacious and comfortable, with some enjoying swim up or sea view options. Others report dated layouts (e.g., open or glass front showers), occasional noise or mosquito issues, weak A/C control, limited storage, or uncomfortable bedding.
Related guest reviews
10
Darryn
12 Oct 2025
·
Stayed 3 nights
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
10
Katie
14 Aug 2025
·
Stayed 10 nights
The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)
The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)
10
Ella
27 Aug 2024
·
Stayed 7 nights
Really great hotel - fantastic all inclusive restaurants & selection of drinks from the pool / bars, we loved the ice cream & crepe bar too! We don’t drink so a decent selection of mocktails, non alcoholic wine & soft drinks. Breakfast buffet had a great selection & there was a separate adults section for some peace. We moved to a swim up room to the left of reception after a poor condition swim up room to the right of reception (full of mozzies) was originally assigned. The room was clean, no great patio & pool space with sun most of the day! Bathroom & wardrobe space a little old fashioned, but all ok. Hotel amenities are good - great main pool & activity pool, entertainment is a little meh > better for kids than adults. Beach has dark sand & water wasn’t so clear but a short trip out could take you to some great spots.
Really great hotel - fantastic all inclusive restaurants & selection of drinks from the pool / bars, we loved the ice cream & crepe bar too! We don’t drink so a decent selection of mocktails, non alcoholic wine & soft drinks. Breakfast buffet had a great selection & there was a separate adults section for some peace. We moved to a swim up room to the left of reception after a poor condition swim up room to the right of reception (full of mozzies) was originally assigned. The room was clean, no great patio & pool space with sun most of the day! Bathroom & wardrobe space a little old fashioned, but all ok. Hotel amenities are good - great main pool & activity pool, entertainment is a little meh > better for kids than adults. Beach has dark sand & water wasn’t so clear but a short trip out could take you to some great spots.
6
Effie
20 Aug 2025
·
Stayed 4 nights
I'll start by saying the staff at the hotel are the nicest and most accommodating I've ever come across. This property is most certainly NOT a 5 star luxury resort. It's a 4 star at best and there's nothing luxury about it aside from the one pool and the sunsets. The room that I was originally assigned had a sexy shower situation happening, shower was separate from actual bathroom but was in the bedroom / living area with 70s fringe curtains, cool if you're vacationing with your partner but if anyone else it's just weird. Got moved to another room the next day and yet again another strange shower situation, separate from bathroom again with clear glass so anyone can watch, just a weird thing to do design wise. We lived with it because I didn't want to go through the hassle of moving rooms again and getting another disappointing room but guests needs were not top of mind when designing the layout. Rooms/decor feels dated, a little weathered but mostly well maintained. Getting a lounge chair in the one cool pool is like the Hunger Games - families occupy the space from 8am. They should really designate the 2nd pool as kid pool. Floaties and donuts and kids screaming doesn't feel luxurious. I was extremely disappointed considering what it cost to stay here. If it wasn't priced as if it's a 5star it would be fine. Mediocre experience all in all.
I'll start by saying the staff at the hotel are the nicest and most accommodating I've ever come across. This property is most certainly NOT a 5 star luxury resort. It's a 4 star at best and there's nothing luxury about it aside from the one pool and the sunsets. The room that I was originally assigned had a sexy shower situation happening, shower was separate from actual bathroom but was in the bedroom / living area with 70s fringe curtains, cool if you're vacationing with your partner but if anyone else it's just weird. Got moved to another room the next day and yet again another strange shower situation, separate from bathroom again with clear glass so anyone can watch, just a weird thing to do design wise. We lived with it because I didn't want to go through the hassle of moving rooms again and getting another disappointing room but guests needs were not top of mind when designing the layout. Rooms/decor feels dated, a little weathered but mostly well maintained. Getting a lounge chair in the one cool pool is like the Hunger Games - families occupy the space from 8am. They should really designate the 2nd pool as kid pool. Floaties and donuts and kids screaming doesn't feel luxurious. I was extremely disappointed considering what it cost to stay here. If it wasn't priced as if it's a 5star it would be fine. Mediocre experience all in all.
10
Melissa
30 May 2025
·
Stayed 7 nights
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
2
Justin
15 Jun 2025
·
Stayed 4 nights
This is a half-renovated hotel being marketed as luxury. In fact, its previous name is still visible throughout the premises, and in some cases hastily plastered over with a sticker. We booked one of the cheaper rooms, but were surprised by how poor the quality was. The mattress was terrible — we could feel every spring despite both of us weighing 80 and 50kg. The pillows were extremely lumpy and felt like they were filled with cotton balls. The air-conditioning in the room was useless as you are unable to control the temperature, only the fan speed. The room was always warm. After I asked them to look into it, they promised that they had already sent someone who had “fixed it”. But it felt exactly the same after which left me feeling like I had been lied to. The shower temperature was so cold that we weren’t able to shower comfortably in the mornings despite how warm the room was. Just ducking in and out of the water despite the temperature being set to the warmest. I appreciate the cold water in the afternoons but being able to summon at least room temperature water would have been appreciated. The giant lamps on the two bed side tables took up 99% of the room of the side table thus defeating the entire purpose of a table. They also used the only electricity plug leaving us with either nowhere to charge our phones or no light. Because besides the side lamps there was no ceiling light, just a terribly wobbly floor lamp incapable of lighting the room properly by itsel
This is a half-renovated hotel being marketed as luxury. In fact, its previous name is still visible throughout the premises, and in some cases hastily plastered over with a sticker. We booked one of the cheaper rooms, but were surprised by how poor the quality was. The mattress was terrible — we could feel every spring despite both of us weighing 80 and 50kg. The pillows were extremely lumpy and felt like they were filled with cotton balls. The air-conditioning in the room was useless as you are unable to control the temperature, only the fan speed. The room was always warm. After I asked them to look into it, they promised that they had already sent someone who had “fixed it”. But it felt exactly the same after which left me feeling like I had been lied to. The shower temperature was so cold that we weren’t able to shower comfortably in the mornings despite how warm the room was. Just ducking in and out of the water despite the temperature being set to the warmest. I appreciate the cold water in the afternoons but being able to summon at least room temperature water would have been appreciated. The giant lamps on the two bed side tables took up 99% of the room of the side table thus defeating the entire purpose of a table. They also used the only electricity plug leaving us with either nowhere to charge our phones or no light. Because besides the side lamps there was no ceiling light, just a terribly wobbly floor lamp incapable of lighting the room properly by itsel
10
Mildred
22 Apr 2025
·
Stayed 5 nights
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
10
Sandra
26 Aug 2024
·
Stayed 4 nights
Amazing property rooms were clean and spacious So acocmocating with our baby
Amazing property rooms were clean and spacious So acocmocating with our baby
8
Dana
30 Sept 2023
·
Stayed 4 nights
Loved the pool and white decor. Loved the many choices at the buffet. The rooms were nice. Things that could be improved: -towels available at the pool or beach -order pool/beach food by app on iPhone -usb outlets by the bed to charge iPhone Thanks!
Loved the pool and white decor. Loved the many choices at the buffet. The rooms were nice. Things that could be improved: -towels available at the pool or beach -order pool/beach food by app on iPhone -usb outlets by the bed to charge iPhone Thanks!
8
Dave
19 Sept 2024
·
Stayed 7 nights
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, accommodating, and proactive (including helpful pre-arrival support). Some guests experienced slow or inconsistent bar/restaurant service, mixed success moving rooms, or frustrations with the restaurant-booking process.
Related guest reviews
10
INDRAJIT
3 Sept 2024
·
Stayed 5 nights
Excellent account and absolutely brilliant service. I would absolutely recommend this hotel without any hesitation.
Excellent account and absolutely brilliant service. I would absolutely recommend this hotel without any hesitation.
10
Darryn
12 Oct 2025
·
Stayed 3 nights
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
10
Katie
14 Aug 2025
·
Stayed 10 nights
The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)
The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)
4
Yasmin
16 Oct 2024
·
Stayed 7 nights
Wir waren sehr enttäuscht von diesem 5Sterne Hotel! Schade… Wir haben ein sehr sehr lautes Familienzimmer im EG direkt neben dem Staff Room. Dort haben sich jeden Morgen ab 7Uhr sämtliche Putzfrauen getroffen, um ihre Wagen zu packen, mit denen sie dann unter ohrenbetäubenden Lärm in Ihre jeweilige Etage verschwunden sind. Natürlich wurde sich dabei lautstark unterhalten. Wir haben so etwas wirklich noch niemals erlebt und baten deshalb um ein anderes Zimmer. Ich hatte den Eindruck, wir wollten ein Upgrade ergaunern, das Gegenteil war der Fall. Wir hätten jedes, auch kleinere RUHIGERE Zimmer genommen. Leider wollte man uns bis zuletzt nicht helfen, da das Hotel angeblich komplett ausgebucht war. Wir sind froh, wieder zuhause zu sein, wo wir nun wieder in Ruhe schlafen können. Des Weiteren fanden wir den Service absolut nicht einen 5Sterne Hotel entsprechend. Bis auf einige wenige bemühte Kellnerinnen, waren alle desinteressiert, recht unfreundlich und vor allem lahm! Das Essen war weitestgehend langweilig und nichts besonderes. Leider findet ein Kinder-/ Sport- / Abendprogramm so gut wie gar nicht statt. Die Strandsituation ist äußerst schlecht. Die Pools dagegen sind sehr schön, allerdings war nach 7Uhr kaum noch eine freie Liege zu bekommen. Auch das müsste ein 5Sternehotel besser im Griff haben. Wir werden sicherlich nicht wiederkommen. Sorry!
Wir waren sehr enttäuscht von diesem 5Sterne Hotel! Schade… Wir haben ein sehr sehr lautes Familienzimmer im EG direkt neben dem Staff Room. Dort haben sich jeden Morgen ab 7Uhr sämtliche Putzfrauen getroffen, um ihre Wagen zu packen, mit denen sie dann unter ohrenbetäubenden Lärm in Ihre jeweilige Etage verschwunden sind. Natürlich wurde sich dabei lautstark unterhalten. Wir haben so etwas wirklich noch niemals erlebt und baten deshalb um ein anderes Zimmer. Ich hatte den Eindruck, wir wollten ein Upgrade ergaunern, das Gegenteil war der Fall. Wir hätten jedes, auch kleinere RUHIGERE Zimmer genommen. Leider wollte man uns bis zuletzt nicht helfen, da das Hotel angeblich komplett ausgebucht war. Wir sind froh, wieder zuhause zu sein, wo wir nun wieder in Ruhe schlafen können. Des Weiteren fanden wir den Service absolut nicht einen 5Sterne Hotel entsprechend. Bis auf einige wenige bemühte Kellnerinnen, waren alle desinteressiert, recht unfreundlich und vor allem lahm! Das Essen war weitestgehend langweilig und nichts besonderes. Leider findet ein Kinder-/ Sport- / Abendprogramm so gut wie gar nicht statt. Die Strandsituation ist äußerst schlecht. Die Pools dagegen sind sehr schön, allerdings war nach 7Uhr kaum noch eine freie Liege zu bekommen. Auch das müsste ein 5Sternehotel besser im Griff haben. Wir werden sicherlich nicht wiederkommen. Sorry!
10
Melissa
30 May 2025
·
Stayed 7 nights
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
6
Nick
29 Apr 2025
·
Stayed 11 nights
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
10
Sophia
30 Apr 2024
·
Stayed 4 nights
What an incredible hotel stay! From start to finish, it was absolutely amazing. The service provided by Gregory at the front desk, Nicolai and Georgios in food catering was truly exceptional. They went above and beyond to ensure that every moment of my stay was perfect. Their attention to detail and friendly demeanor made me feel incredibly welcome. I can't thank them enough for their outstanding service. I highly recommend this hotel to anyone looking for a truly memorable stay. The views are great. We loved the food and also it’s a very clean and tidy hotel. You won't be disappointed!
What an incredible hotel stay! From start to finish, it was absolutely amazing. The service provided by Gregory at the front desk, Nicolai and Georgios in food catering was truly exceptional. They went above and beyond to ensure that every moment of my stay was perfect. Their attention to detail and friendly demeanor made me feel incredibly welcome. I can't thank them enough for their outstanding service. I highly recommend this hotel to anyone looking for a truly memorable stay. The views are great. We loved the food and also it’s a very clean and tidy hotel. You won't be disappointed!
10
Samantha
11 Nov 2025
·
Stayed 10 nights
This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.
This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.
10
Dennis Leon
30 Jun 2025
·
Stayed 10 nights
Exceptional resort. The staff is outstanding, very attentive to the needs of the guests. Although it is an all inclusive resort, it should be noted that room service is NOT included as an all-inclusive benefit; you will have to pay for it.
Exceptional resort. The staff is outstanding, very attentive to the needs of the guests. Although it is an all inclusive resort, it should be noted that room service is NOT included as an all-inclusive benefit; you will have to pay for it.
8
Dave
19 Sept 2024
·
Stayed 7 nights
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
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AI-generated summary based on recent guest reviews
Location
Scenic seaside setting with lovely sunsets and views; some find it somewhat remote. The beach tends to be rocky or pebbly and the sea can be rough.
Related guest reviews
10
Chloe
19 May 2024
·
Stayed 3 nights
Fantastic holiday, wonderful cocktails, lovely sunsets, delicious food and everything was included in the all inclusive package (cocktails, fine dining restaurant, Asian restaurant, Italian, agreco farm dine out option which we unfortunately didn’t have time for, crepes and waffles, ice creams). Nice and quiet, calm, relaxing holiday. Staff very friendly and helpful too! Make sure to book restaurants on the app before you arrive (or WhatsApp the concierge was a unique perk) , and unfortunately we went out of peak season so no white parties etc but the bar was still lively and nice music every evening
Fantastic holiday, wonderful cocktails, lovely sunsets, delicious food and everything was included in the all inclusive package (cocktails, fine dining restaurant, Asian restaurant, Italian, agreco farm dine out option which we unfortunately didn’t have time for, crepes and waffles, ice creams). Nice and quiet, calm, relaxing holiday. Staff very friendly and helpful too! Make sure to book restaurants on the app before you arrive (or WhatsApp the concierge was a unique perk) , and unfortunately we went out of peak season so no white parties etc but the bar was still lively and nice music every evening
8
Christina
20 Sept 2025
·
Stayed 8 nights
Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.
Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.
10
Tobias
3 Oct 2025
·
Stayed 3 nights
Simply beautiful
Simply beautiful
10
Thorsten
30 Oct 2022
·
Stayed 7 nights
Geniale Alleinlage
Geniale Alleinlage
10
Trond
29 Jun 2022
·
Stayed 10 nights
Fantastisk opphold i 10dgr med all inclusive, dvs regningen hadde ikke økt noe når vi sjekket ut og vi hadde flaske med vin til maten hver dag, øl og drinker. Veldig god mat både i bufeet til frokost, lunsj og middag og 4 a la carte restauranten med meget god mat. Betjening var vennlige og uformelle selv om service var på topp hele tiden fra absolutt alle. Litt fullt ved bassengene og håndklekrigen var ganske synlig, men med swim in rom med egne solstoler mot havet så gjorde dette ikke noe for oss. Vi har aldri kost oss så mye på ferie. Ligger litt avsides til så leiebil anbefales selv om taxi var rimelig. Anbefales
Fantastisk opphold i 10dgr med all inclusive, dvs regningen hadde ikke økt noe når vi sjekket ut og vi hadde flaske med vin til maten hver dag, øl og drinker. Veldig god mat både i bufeet til frokost, lunsj og middag og 4 a la carte restauranten med meget god mat. Betjening var vennlige og uformelle selv om service var på topp hele tiden fra absolutt alle. Litt fullt ved bassengene og håndklekrigen var ganske synlig, men med swim in rom med egne solstoler mot havet så gjorde dette ikke noe for oss. Vi har aldri kost oss så mye på ferie. Ligger litt avsides til så leiebil anbefales selv om taxi var rimelig. Anbefales
10
Melissa
30 May 2025
·
Stayed 7 nights
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.
10
Mildred
22 Apr 2025
·
Stayed 5 nights
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
10
Nosrat
26 May 2025
·
Stayed 9 nights
Absolutely beautiful property with breathtaking views of the see couple that with unmatched customer service you get an overall unique and memorable experience. Food was great too.
Absolutely beautiful property with breathtaking views of the see couple that with unmatched customer service you get an overall unique and memorable experience. Food was great too.
10
Alai
1 Sept 2022
·
Stayed 10 nights
très beau séjour, l'hôtel, la situation, le personnel tout était parfait.
très beau séjour, l'hôtel, la situation, le personnel tout était parfait.
8
Dave
19 Sept 2024
·
Stayed 7 nights
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
Our trip didn’t start off too well As meet and great at the hotel wasn’t that great We checked in to our room promptly Enjoyed the beach and facilities We to dinner at the buffet restaurant that provided a wide range of starters and main course that were of high standard. Went to the sunset bar which is a great place to relax, drink and enjoy the view over the sea. What became apparent was the room they gave us to stay in was next to a lift and a foyer above with constant use. We went to reception and demanded we get a quieter room and after a long discussion were promised a new room tomorrow. Thank goodness for that as the new room was of the same type but nice and quiet. Room to avoid is 601 for reference Apart from that be warned the see is quite rough at times with strong waves plus the beach is gravelly and large pebbles/boulders which you will need boat shoes/sea shoes which they sell at the shop. If you are unstable afoot stick to the pools as that will be safer. Sea and beach typical Greek beach. Drinks service on the beach can be a bit hit and miss. Dinning all restaurants are very good but you need to book as soon as you can (download the app and book a week before you arrive) Lunches were good Visit to agreco farm/experience well worth while and we went on jeep safari with Angelos again worth going on Overall enjoyed our stay -all inclusive a must and we had a room with a sea view All staff very friendly and helpful (once we had moved to quiet ro
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AI-generated summary based on recent guest reviews
Dining
Food is widely praised across the all inclusive options, with standouts like the Asian restaurant and the Agreco Farm dine out; cocktails and non alcoholic choices are appreciated. Restaurant reservations via the app can be difficult, and a few found the buffet or service underwhelming at times.
Related guest reviews
10
Rhiannon
6 Jul 2025
·
Stayed 7 nights
We had a lovely week at this hotel.Some excellent dining options, our highlights were the Asian restaurant and Agreco farm dinner. Hotel staff were very welcoming and happy to help with any enquires. We would definitely love to revisit in the future.
We had a lovely week at this hotel.Some excellent dining options, our highlights were the Asian restaurant and Agreco farm dinner. Hotel staff were very welcoming and happy to help with any enquires. We would definitely love to revisit in the future.
8
Esther
22 Oct 2023
·
Stayed 4 nights
Es war schwierig für die Restaurants einen Tisch zu reservieren
Es war schwierig für die Restaurants einen Tisch zu reservieren
10
Chloe
19 May 2024
·
Stayed 3 nights
Fantastic holiday, wonderful cocktails, lovely sunsets, delicious food and everything was included in the all inclusive package (cocktails, fine dining restaurant, Asian restaurant, Italian, agreco farm dine out option which we unfortunately didn’t have time for, crepes and waffles, ice creams). Nice and quiet, calm, relaxing holiday. Staff very friendly and helpful too! Make sure to book restaurants on the app before you arrive (or WhatsApp the concierge was a unique perk) , and unfortunately we went out of peak season so no white parties etc but the bar was still lively and nice music every evening
Fantastic holiday, wonderful cocktails, lovely sunsets, delicious food and everything was included in the all inclusive package (cocktails, fine dining restaurant, Asian restaurant, Italian, agreco farm dine out option which we unfortunately didn’t have time for, crepes and waffles, ice creams). Nice and quiet, calm, relaxing holiday. Staff very friendly and helpful too! Make sure to book restaurants on the app before you arrive (or WhatsApp the concierge was a unique perk) , and unfortunately we went out of peak season so no white parties etc but the bar was still lively and nice music every evening
10
Darryn
12 Oct 2025
·
Stayed 3 nights
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
8
Christina
20 Sept 2025
·
Stayed 8 nights
Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.
Beautiful property. Nice location. Trip to Agreco farm was wonderful and so was the food. Staff were fantastic at the resort. Used the spa it was lovely. Didn’t like the restaurant booking system. Downloaded Hotel app before we left Canada but unable to book restaurants 7 days in advance of arrival. Also the buffet food was underwhelming at times. Also allowing smoking was annoying. Can’t believe in this day and age that is still allowed in public areas of the resort. Greek people are so kind and lovely.
10
Katie
14 Aug 2025
·
Stayed 10 nights
The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)
The staff at the hotel are very accommodating and friendly, helping you with anything you need. Our room was well proportioned, although we could have done with some more storage space for our clothing. We were situated on the ground floor right near the activity pool, which was perfect for us with teens. The staff were helpful before we even got to the hotel by answering questions via Whats App, and booking the onsite restaurants for us. We can highly recommend a trip to the Agreco Farm for dinner, The White (adults only fine dining), and Asia White - although all of the food, including the buffet, was excellent. Our family of four (with two teens) had a very relaxing holiday with the Grecotel LUXME White. Special mention to Sophia on reception and Dora in the spa, and another lady behind the front desk (whose name I can’t remember) who helped us on our departure day and getting some medicine for my husband. Would highly recommend :)
10
Ella
27 Aug 2024
·
Stayed 7 nights
Really great hotel - fantastic all inclusive restaurants & selection of drinks from the pool / bars, we loved the ice cream & crepe bar too! We don’t drink so a decent selection of mocktails, non alcoholic wine & soft drinks. Breakfast buffet had a great selection & there was a separate adults section for some peace. We moved to a swim up room to the left of reception after a poor condition swim up room to the right of reception (full of mozzies) was originally assigned. The room was clean, no great patio & pool space with sun most of the day! Bathroom & wardrobe space a little old fashioned, but all ok. Hotel amenities are good - great main pool & activity pool, entertainment is a little meh > better for kids than adults. Beach has dark sand & water wasn’t so clear but a short trip out could take you to some great spots.
Really great hotel - fantastic all inclusive restaurants & selection of drinks from the pool / bars, we loved the ice cream & crepe bar too! We don’t drink so a decent selection of mocktails, non alcoholic wine & soft drinks. Breakfast buffet had a great selection & there was a separate adults section for some peace. We moved to a swim up room to the left of reception after a poor condition swim up room to the right of reception (full of mozzies) was originally assigned. The room was clean, no great patio & pool space with sun most of the day! Bathroom & wardrobe space a little old fashioned, but all ok. Hotel amenities are good - great main pool & activity pool, entertainment is a little meh > better for kids than adults. Beach has dark sand & water wasn’t so clear but a short trip out could take you to some great spots.
6
Nick
29 Apr 2025
·
Stayed 11 nights
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
We stayed at the start of the season (Easter 25), they'd been open a few days when we arrived and we stayed 10 nights. The hotel is lovely and clean, facilities are great, food was brilliant, beach was good enough and rooms were nice and clean and house keeping was good. However.... the service end to end was really below the standard youd expect of a 5 star hotel. It seems to be a combination of poor management and inexperienced staff. The main pool doesn't have a bar, but has waiter service - however it was difficult to find someone to take an order. The sunset bar was similar - table service but often difficult to find someone to take an order. The restaurants are where the hotel really lets themselves down. Upon being seated in the buffet restaurant its hit and miss how long it would take to make a drinks order - the mornings were especially bad with it being difficult to order a coffee but the evenings wherent much better and to get a top up of wine was almost impossible unless you went directly to the wine cellar (which was a nice touch). The a-la-carte restaurants werent much better, we were only a group of 6 and they didn't manage to bring food out together; staff lacked the intuition to solve problems like missing meals or missing drinks and we had that at both the Asian and Italian. The Agreco Farm visit and meal was great with amazing service and because we had a car, we went to the aqua park at the other Grecotel - the kids really enjoyed that.
10
Mildred
22 Apr 2025
·
Stayed 5 nights
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
I recently stayed at Grecotel LUXME White Palace, and it’s safe to say the experience was nothing short of fantastic. From the moment we arrived, the staff made us feel like VIPs—warm, welcoming, and always ready to help with a smile. The aesthetic of the resort is stunning—whitewashed elegance with chic, modern touches. The views of the sea are breathtaking, especially at sunset, and the number of pools (22!) means you never feel crowded. We especially loved the adults-only pool for a bit of quiet relaxation. The all-inclusive dining exceeded expectations. From themed buffets to à la carte restaurants, everything was fresh and flavorful. I highly recommend the Asian fusion spot and grabbing a crepe at the Gelateria. The cocktails? Top-notch. Our room was spacious, spotless, and beautifully designed, with a sea view that made mornings magical. The bed was incredibly comfortable, and little touches like daily turndown service and local treats were appreciated.
10
Samantha
11 Nov 2025
·
Stayed 10 nights
This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.
This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.
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AI-generated summary based on recent guest reviews
10
Margaret
4 Jun 2026
·
Stayed 3 nights
Nice all-inclusive hotel but room was very warm upon arrival because the air conditioning only works with the key card. Spa was okay but not up to American standards so I would find another. The 100 credit was nice to use in the spa but does not work for the store. Very family friendly so prepare for kids around. Finally, although there are 5 pools, only 2 are available for normal guests.
Nice all-inclusive hotel but room was very warm upon arrival because the air conditioning only works with the key card. Spa was okay but not up to American standards so I would find another. The 100 credit was nice to use in the spa but does not work for the store. Very family friendly so prepare for kids around. Finally, although there are 5 pools, only 2 are available for normal guests.
10
Sagar
30 May 2026
·
Stayed 5 nights
Absolutely stunning property. It has its own private blue flag beach with sun beds and beach bar service. There are loads of freshwater, saltwater, kids pools again with plenty of sun beds and bar service. Rooms are adequately sized, well lit, beautifully decorated and well maintained. Staff were polite, courteous and super helpful throughout our stay. Truely a 5-Star property!
Absolutely stunning property. It has its own private blue flag beach with sun beds and beach bar service. There are loads of freshwater, saltwater, kids pools again with plenty of sun beds and bar service. Rooms are adequately sized, well lit, beautifully decorated and well maintained. Staff were polite, courteous and super helpful throughout our stay. Truely a 5-Star property!
10
Emem
11 May 2026
·
Stayed 5 nights
Great services and staff. Enjoyed my stay.
Great services and staff. Enjoyed my stay.
10
Samantha
11 Nov 2025
·
Stayed 10 nights
This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.
This was such an incredible resort. The staff is absolutely impeccable and their beachside/poolside service was amazing. The buffet was impressive and the food was absolutely delicious. I’d go back over and over.
10
Darryn
12 Oct 2025
·
Stayed 3 nights
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
Amazing resort and beach. Food was epic and the service around the pool really great. Just make sure to download the group app and book your restaurants as soon as you are confirmed. Got upgraded to a swim up room too so that was pretty special.
FAQs about Grecotel LUXME White
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served daily from 7:30 AM to 10:30 AM.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Guests planning to arrive outside of normal check-in hours should contact the property in advance for instructions.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is provided for a surcharge of EUR 100 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Additionally, elevators are available for ease of access.
Where is the property located in relation to key landmarks?
The property is located in Rethymno, Greece, by the sea, within a 5-minute drive of Rethimno Kart and Platanes Beach. It is approximately 2.8 miles from Horse Park Rethymno and 3.1 miles from Blue Beach.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor swimming pool available, which is open from April to October.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age. Specific age details are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-21: 458.5626973980713USD
- 2026-09-22: 454.4324722781372USD
- 2026-09-23: 447.656111116333USD
- 2026-09-24: 600.9010413415527USD
- 2026-09-25: 363.43432722167967USD
- 2026-09-26: 557.45658USD
- 2026-09-27: 447.33977474822996USD
- 2026-09-28: 455.93287348937986USD
- 2026-09-29: 566.0662359063721USD
- 2026-09-30: 564.8274239038086USD
- 2026-10-01: 475.6618735003662USD
- 2026-10-02: 541.178856321106USD
- 2026-10-03: 413.6413929260254USD
- 2026-10-04: 535.7529717645264USD
- 2026-10-05: 541.178856321106USD
- 2026-10-06: 409.0409163101196USD
- 2026-10-07: 409.1482403451538USD
- 2026-10-08: 311.5511723309326USD
- 2026-10-09: 409.1482403451538USD
- 2026-10-10: 409.1482403451538USD
- 2026-10-11: 409.1482403451538USD
- 2026-10-12: 409.1482403451538USD
- 2026-10-13: 409.1482403451538USD
- 2026-10-14: 409.1482403451538USD
- 2026-10-15: 358.3256191430664USD
- 2026-10-16: 407.81117049316407USD
- 2026-10-17: 407.81117049316407USD
- 2026-10-18: 408.04083552703855USD
- 2026-10-19: 407.81117049316407USD
- 2026-10-20: 411.7745988006592USD
- 2026-10-21: 387.7548776812744USD
- 2026-10-22: 397.1010999102783USD
- 2026-10-23: 358.3256191430664USD
- 2026-10-24: 358.3256191430664USD
- 2026-10-25: 358.3256191430664USD
- 2026-10-26: 362.36360720092773USD
- 2026-10-27: 362.36360720092773USD
- 2026-10-28: 248.69795035690308USD
- 2026-10-29: 248.69795035690308USD
- 2026-10-30: 252.69584067108156USD
- 2026-10-31: 248.69795035690308USD
- 2026-11-01: 242.6008355218506USD
- 2026-11-02: 242.44039204025268USD
- 2026-11-03: 142.90648574081422USD
- 2026-11-04: 248.69795035690308USD
- 2026-11-05: 210.01568677993774USD
- 2026-11-06: 225.43079265213012USD
- 2026-11-07: 211.44966680511473USD
- 2026-11-08: 300.03001067962646USD
- 2026-11-09: 355.7812064038086USD
- 2026-11-10: 351.0451220541382USD
- 2026-11-11: 363.2387216418457USD
- 2026-11-12: 355.7812064038086USD
- 2026-11-13: 355.7812064038086USD
- 2026-11-14: 355.7812064038086USD
- 2026-11-15: 355.7812064038086USD
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Parties and events are allowed on site
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from April to October.
- Reservations are required for massage services. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
- Late check-out fee: EUR 90.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Services
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Garden
Beach (nearby)
Cycling
Child pool
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Table Tennis
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Body treatments
Facial treatments
Kids club
Poolside bar
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi