Studio 6 Irving, TX – DFW North

Horrible management. Here's what happend it was snowing in Dallas and the room rate was around a hundred dollars, the owner booked the entire place and if you came to check in they charge you a minimum forty bucks on top of the reservations, they were testing to gouge people charge a 120 bucks on top of the fee. They asked about 16 people who had confirmed reset ovation to cancel becuase they charged people 259 dollars cash instead... So it was bad and we had many witnesses to this... I ended up walking to the Sheraton next door and booked a clean and safe room for 220 and I was happy I did. Also the property is terrible and thus was bad.

I didn’t get my refund and they didn’t have a room even though when I booked it says they did.

Staying in this hotel felt like a scam. They charged me an extra $15 when I got there because they said hotels.com hadn’t updated to reflect their actual room prices, and they were doing the same thing to everyone else in the lobby, and asking people to cancel their hotels.com reservations and book with them directly so they could make more money (they actually said this outright, and demanded that some people do this if they wanted to be assigned a room for the night). They were also telling people that despite having hotels.com or expedia reservations, there weren’t going to be enough rooms for everyone waiting in the lobby. Then, the room itself! dings in the walls, areas of peeled-off paint, warps in the floor, signs of bedbugs in the mattresses and no duvets. And when I went to change the heater temperature the whole front panel fell off of it exposing a dirty and rusted grill underneath. I slept on the floor to try and avoid the bedbugs but when I woke up there were like, 8 of them visibly skittering around on the floor. This hotel was the stuff of nightmares. It needs to be shut down and definitely not offered as an option on third party travel websites. I will 100% be requesting a refund and disputing the charge if it’s not given.

Lot of cockroaches were there . And it was all over the room , bed , toilets . Toilet wasn’t clean

After making a reservation and having a confirmation number, I get to the hotel free great expense because Uber was surcharging due to the weather and they didn’t have any rooms. There were at least 6 other people with the same problem. Completely unprofessional and ridiculous that they were booking rooms and charging full price when they didn’t even have the inventory.