What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 5:00 AM to 9:00 AM for a fee of approximately USD 5 per person.

What are the standard check-in and check-out times?

Check-in is from 11:00 AM and check-out is until 10:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of USD 60 per vehicle (one-way, maximum occupancy 4) and is available 24 hours. Guests must contact the property with arrival details to arrange the transfer.

Where is the property located in relation to key landmarks?

The property is located just steps from the Historic Sanctuary of Machu Picchu and 5 minutes by foot from Aguas Calientes Hot Springs. It is also close to Manco Capac Square and Putucusi.

What are the policies for guests staying with children?

Children under 18 are generally not allowed to stay at properties in Peru without a parent or legal guardian. Accompanying adults may be asked for identification and supporting documentation.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 40 per day. Advance request or confirmation may be required.

Hotel Retama Machupicchu

What guests think

At Hotel Retama Machupicchu, travelers praise the friendly team and handy riverside, hot-springs location, but note a basic, walk-up building and uphill approach, with some rooms affected by humidity, insects, patchy in-room Wi-Fi, and occasionally unreliable hot water.

Staff frequently meet guests at the train station, carry bags, and offer helpful guidance, though a few reviews cite delayed pickups, limited phone/chat responses, or being moved to a partner hotel when Retama was full. Breakfast is included and often available very early or as a takeaway, but quality and variety range from excellent to very basic. Overall, expect a simple, well-located base with warm service if you're comfortable with a no-frills stay and occasional quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; there is no elevator and access involves stairs, with few other amenities mentioned.

Related guest reviews

10

Flavia Georgia

27 Dec 2024

·

Stayed 1 night

Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.

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8

Sharlyn

20 Jun 2025

·

Stayed 2 nights

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

8

Paulo Henrique do

10 Oct 2025

·

Stayed 1 night

Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.

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2

Olivia

5 Jan 2025

·

Stayed 1 night

No tiene elevador

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6

Suzanne

16 Oct 2024

·

Stayed 1 night

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

6

Francisco

19 May 2024

·

Stayed 2 nights

Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.

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Cleanliness

Many guests found rooms clean, but recurring comments mention musty odors, mildew in bathrooms, and occasionally stained linens.

Related guest reviews

6

Christiano

24 Mar 2024

·

Stayed 2 nights

the room was not cleaned the other day and there was a musty smell.

6

Yahaira

4 Jul 2025

·

Stayed 1 night

Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.

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4

Armen

14 Nov 2024

·

Stayed 1 night

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

8

Eugenia

6 Jul 2025

·

Stayed 1 night

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.

10

Regan and Glynis

29 Nov 2025

·

Stayed 1 night

The room was very clean and the staff were very polite and friendly

10

Maria Alice

28 Dec 2025

·

Stayed 1 night

Quarto impecável, equipe boa

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2

Jorge

31 Mar 2025

·

Stayed 1 night

The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.

10

Luciano

15 Nov 2025

·

Stayed 1 night

Veldig hyggelig personal. Rent. Gode senger. God frokost.

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8

KATHERINE

18 Aug 2025

·

Stayed 1 night

Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.

4

Rie

17 Sept 2025

·

Stayed 1 night

It was very bad. The room was moldy and smelled musty, which made me feel unwell.

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Rooms

Rooms are simple and generally comfortable, with some large beds and river or mountain views, but several reviews report heat or cold without AC/heaters, insects, noise, weak in-room Wi-Fi, and finicky bathroom fixtures.

Related guest reviews

6

Kenneth

27 May 2023

·

Stayed 1 night

We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold

10

Roberta

9 Mar 2024

·

Stayed 1 night

Huge bed! Amazing view!

4

Armen

14 Nov 2024

·

Stayed 1 night

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

8

Guillermo

16 Aug 2024

·

Stayed 1 night

Friendly staff, big rooms, nice town.

8

Taha

13 Sept 2025

·

Stayed 1 night

The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much

8

Eugenia

6 Jul 2025

·

Stayed 1 night

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.

6

Kevin

29 Sept 2024

·

Stayed 1 night

The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot

6

Sam

9 Feb 2024

·

Stayed 1 night

Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.

6

Brett

7 Sept 2024

·

Stayed 2 nights

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

6

Melissa

11 Jul 2025

·

Stayed 1 night

Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.

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Service

Service is a strong point: friendly, helpful staff often meet guests at the train station, assist with bags, and store luggage; however, some experienced delayed pickups, limited communication, or difficulties around changes/refunds.

Related guest reviews

8

Paulo Henrique do

10 Oct 2025

·

Stayed 1 night

Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.

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2

Abhijeet

28 Dec 2022

·

Stayed 1 night

We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.

10

Helio

7 Jul 2024

·

Stayed 1 night

Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.

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6

Annia

5 Jul 2025

·

Stayed 2 nights

They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.

2

Lawrence

7 Jan 2023

·

Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.

10

Genaro

13 Jul 2025

·

Stayed 1 night

Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.

10

Mike

13 Sept 2023

·

Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.

10

Andrew

3 Mar 2025

·

Stayed 1 night

Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.

10

Mark

19 Oct 2024

·

Stayed 2 nights

When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.

10

Wenjing

26 Jul 2025

·

Stayed 1 night

Their staff are very helpful. They help me printed out my tickets.

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Location

Convenient setting by the river near the hot springs, restaurants, and transport to Machu Picchu; the walk is uphill and a few rooms reported external noise.

Related guest reviews

10

Ulises

14 Aug 2024

·

Stayed 1 night

Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.

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8

Angel

9 Aug 2025

·

Stayed 3 nights

We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.

10

megan

8 Jun 2025

·

Stayed 1 night

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

8

Sharlyn

20 Jun 2025

·

Stayed 2 nights

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

10

Javier

5 Dec 2023

·

Stayed 1 night

Very nice hotel close to everything, very friendly staff.

10

Anthony

5 Dec 2025

·

Stayed 2 nights

Great place and location!

8

Jonas

13 Oct 2023

·

Stayed 1 night

Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.

10

Mark

7 Dec 2024

·

Stayed 4 nights

This property is ideally situated close to everything and away from the trains and busses.... they're loud

6

Suzanne

16 Oct 2024

·

Stayed 1 night

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

10

Aline

22 Oct 2025

·

Stayed 1 night

Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.

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Dining

Breakfast is included and can be provided very early or packed for Machu Picchu, but feedback on quality varies from excellent to very basic.

Related guest reviews

10

Nancy

28 Jul 2024

·

Stayed 1 night

The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.

10

megan

8 Jun 2025

·

Stayed 1 night

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

10

Mahanee Lei

5 Sept 2023

·

Stayed 1 night

Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.

4

Yves

18 Oct 2023

·

Stayed 1 night

Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.

4

Mukesh

5 Apr 2024

·

Stayed 1 night

This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.

10

Luciano

15 Nov 2025

·

Stayed 1 night

Veldig hyggelig personal. Rent. Gode senger. God frokost.

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8

Andrew

14 Mar 2023

·

Stayed 1 night

We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.

8

Marvin

13 Aug 2024

·

Stayed 1 night

Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.

10

Christine

23 Oct 2024

·

Stayed 1 night

This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden

6

Brett

7 Sept 2024

·

Stayed 2 nights

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $71	12 $75	13 $69	14 $68
15 $68	16 $68	17 $68	18 $68	19 $70	20 $70	21 $94
22 $67	23 $76	24 $73	25 $76	26 $77	27 $74	28 $74
29 $76	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
		1 $78	2 $76	3 $82	4 $74	5 $74
6 $82	7 $82	8 $76	9 $74	10 $76	11 $82	12 $74
13 $71	14 $74	15 $74	16 $95	17 $74	18 $74	19 $74
20 $74	21 $67	22 $74	23 $74	24 $77	25 $73	26 $74
27 $82	28 $77	29 $74	30 $74	31 $74

Hotel Retama Machupicchu

About this property

Location

Room options

Standard Single Room

Habitación Doble Superior, 2 Twin Beds

Habitación Familiar Superior, 1 King Bed & 1 Twin Bed

Habitación Matrimonial Superior, 1 King Bed

Standard Double Room

Superior Triple Room, 3 Twin Beds, Mountain View

Guest reviews of Hotel Retama Machupicchu

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Retama Machupicchu

Prices for upcoming dates

Business details