Is parking available at the property?

Self parking is available on-site for a fee of AUD 5.00 per day. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:00 AM for a fee, approximately AUD 25 to 30 for adults and AUD 10 to 20 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 10:30 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, with wheelchair-accessible facilities in public areas and rooms. Specific details about bathroom accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is located in Mackay City Centre, within a 5-minute walk of Bluewater Lagoon and Caneland Central. It is approximately 0.4 miles from Artspace Mackay and 0.5 miles from Jubilee Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The operational hours are not specified, and seasonal availability may apply.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 20 per night, and rollaway beds are available for AUD 65 per night. Advance request or confirmation may be required.

Oaks Mackay Rivermarque Hotel

Average nightly price at Oaks Mackay Rivermarque Hotel by month, last 12 months (USD)
Month	Average price
January	$140
February	$140
March	$148
April	$161
May	$167
June	$153
July	$189
August	$204
September	$179
October	$159
November	$151
December	$152

What guests think

At Oaks Mackay Rivermarque Hotel, guests frequently highlight friendly service, generally clean, comfortable and spacious rooms, and a convenient location near shopping and eateries, with many appreciating secure on site parking for an easy, practical base in Mackay.

Common drawbacks include patchy in-room Wi-Fi, some maintenance or cleanliness issues such as stained carpets or odours, and occasional noise or light leakage due to limited blackout curtains. The on-site restaurant and breakfasts are often enjoyed, though hours, holiday closures, and discount rules can be inconsistent. Overall, expect a convenient base with friendly staff and comfortable rooms, but check room allocation and amenities if reliability matters.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently note convenient, secure parking, though a few found the car park confusing. Mentions of other facilities are limited.

Related guest reviews

2

Venesa

Dec 31, 2023

·

Stayed 1 night

The receptionist was lovely. The room was sub standard for the price. It stunk of bleach, coming from bathroom sink. The tiles had dirty work boot prints all over them. The fans were covered in thick dust. The room was hot upon arriving and didn't seem to cool down. The bedrooms had better aircon. The balcony had 2 chairs and 1 small table. Room was booked for 3 people and slept 4. The dining table had rust and long time grim under glass. Only one of the 2 keys given to us worked. The pool has rubbish all around it. Loads in the garden beds. On the plus side the beds were comfortable. For the price, I would stay elsewhere.

8

Malcolm

Aug 5, 2024

·

Stayed 5 nights

Great staff that are willing to help as needed. The facility is in need of an overhaul but the location is great, easy walk to either Canelands shopping centre or MacKay CBD. The secure parking was great. We would definitely stay in the location again with three other hotels to compare prices with, River Oaks is worth a look if staying in MacKay.

10

Ronald

Sep 21, 2025

·

Stayed 2 nights

The staff were helpful and pleasant. Close to lots of shopping and dining options. Plenty of parking.

10

Emma

Jul 22, 2024

·

Stayed 1 night

Decent parking, ice and close to shopping and very accommodating to a late check in.

10

Ben

Jan 7, 2025

·

Stayed 1 night

Service was great. This was a last minute reservation and they were very accommodating to me and my family! We had a great time here, room was spacious and quite equipped with everything we needed and the gym and pool was amazing too! Great spot, conveniently located near town close to the lagoon, mall and other eateries. Would highly recommend.

10

Melissa

Oct 15, 2025

·

Stayed 1 night

Was great love the chess board on the roof clean bbq are greatt staff

8

Amanda

May 10, 2025

·

Stayed 1 night

The location is convenient with secure parking. My room was a ‘hotel’ style room, very spacious, comfortable king bed, bathroom was clean with good water pressure in the shower; breakfast in the restaurant downstairs very nice. My only negative is the stains on the carpet in the room (105b), makes the room appear dirty.

8

Robyn

Oct 18, 2023

·

Stayed 6 nights

The lounges in reception really need replacing - doesn’t give a good first impression. Carpet in room very worn. Housekeeping is hit and miss. Sometimes bed made but not always and missed us completely one day (as we returned late we couldn’t tell anyone reception was closed). Restaurant isn’t always open so forget room service. The room we were in was extremely hot for October and the Aircon doesn’t go lower than 19 so rather uncomfortable and doesn’t cool down until late evening. Rather disappointed as we often stay at Oaks (and are away usually 200-300 nights per year) and this isn’t their usual standard.

8

Emma

May 28, 2025

·

Stayed 2 nights

It is in a very convenient area. Easy to park at as well.

10

Margaret

Oct 19, 2024

·

Stayed 1 night

Car park is very difficult to work out where you can park.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms as clean, with some spotless. However, several mention issues like stained or damp carpets, odours, dust, and inconsistent housekeeping.

Related guest reviews

2

Venesa

Dec 31, 2023

·

Stayed 1 night

The receptionist was lovely. The room was sub standard for the price. It stunk of bleach, coming from bathroom sink. The tiles had dirty work boot prints all over them. The fans were covered in thick dust. The room was hot upon arriving and didn't seem to cool down. The bedrooms had better aircon. The balcony had 2 chairs and 1 small table. Room was booked for 3 people and slept 4. The dining table had rust and long time grim under glass. Only one of the 2 keys given to us worked. The pool has rubbish all around it. Loads in the garden beds. On the plus side the beds were comfortable. For the price, I would stay elsewhere.

4

Amy

Jun 9, 2024

·

Stayed 1 night

Staff were lovely, but rooms were super smelly (like a mouldy smell). Friends in another room had the same experience.

8

Donna

May 14, 2025

·

Stayed 3 nights

Great location handy to major shopping Centre. Felt like carpet had been cleaned prior to checking in as it was wet. Little disappointed that it was advertised with breakfast included which was part of the reason I chose this location, however the restaurant was closed for the Labour day holiday on the Monday.

10

Emma

Dec 1, 2025

·

Stayed 1 night

Staff lovely, clean, tidy, quiet.

10

Jo

Jun 18, 2025

·

Stayed 1 night

Great location with shopping centre one block away. Plenty of restaurants to choose from within walking distance. Rooms were clean… staff were helpful .. this was the second time we have stayed here and will not hesitate to stay here again.

8

Helen

Dec 11, 2025

·

Stayed 1 night

Room was clean, staff friendly & helpful

8

Amanda

May 10, 2025

·

Stayed 1 night

The location is convenient with secure parking. My room was a ‘hotel’ style room, very spacious, comfortable king bed, bathroom was clean with good water pressure in the shower; breakfast in the restaurant downstairs very nice. My only negative is the stains on the carpet in the room (105b), makes the room appear dirty.

10

Brady

Jul 27, 2025

·

Stayed 2 nights

Clean and modern apartment. Nice view. 10 out of 10

8

Robert

Nov 14, 2023

·

Stayed 2 nights

Proximity to Canelands, Great bathroom. Spotlessly clean

8

Robyn

Oct 18, 2023

·

Stayed 6 nights

The lounges in reception really need replacing - doesn’t give a good first impression. Carpet in room very worn. Housekeeping is hit and miss. Sometimes bed made but not always and missed us completely one day (as we returned late we couldn’t tell anyone reception was closed). Restaurant isn’t always open so forget room service. The room we were in was extremely hot for October and the Aircon doesn’t go lower than 19 so rather uncomfortable and doesn’t cool down until late evening. Rather disappointed as we often stay at Oaks (and are away usually 200-300 nights per year) and this isn’t their usual standard.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, comfortable and quiet, with some modern apartments, kitchenettes and good beds. Drawbacks include occasional noise, limited blackout, temperature control problems, dated furnishings in places, and unreliable in-room Wi-Fi.

Related guest reviews

4

david

Aug 19, 2025

·

Stayed 2 nights

Internet not working in our room and staff don’t care, told that was normal after trying to connect, 2 visits to reception as room phone didn’t work either, staff didn’t care that it wasn’t working, no offer for compensation, didn’t care they I was going to leave a bad review, other wise room was good

8

Brooklyn

Aug 12, 2025

·

Stayed 3 nights

Hotel room was good, comfy beds but not good for a sleep in.. lots of sun light comes through the blinds early in the morning as blackout curtains are not used. Would be a lot better with blackout curtains. We were given a 10% card for the restaurant below and we were informed this was for all drinks/meals over the weekend - as we found out when ordering it is only dinner meals so that was a bit disappointing as we had brekky there everyday of our stay

10

Jenna

Jul 17, 2025

·

Stayed 1 night

Friendly staff at check in and the room was beautiful and spacious. Will be back next year for our work trip.

8

Naomi

Oct 6, 2023

·

Stayed 2 nights

Room had a few issues, cracks in the walls in 3 places, very noisy dryer and exhaust fan in bathroom, tv issues but overall very handy to retail and dining outlets.

10

Carol

Aug 12, 2025

·

Stayed 1 night

Very quiet snd comfortable. Staff very friendly and efficient.

8

Amanda

May 10, 2025

·

Stayed 1 night

The location is convenient with secure parking. My room was a ‘hotel’ style room, very spacious, comfortable king bed, bathroom was clean with good water pressure in the shower; breakfast in the restaurant downstairs very nice. My only negative is the stains on the carpet in the room (105b), makes the room appear dirty.

6

Kylie

Apr 18, 2025

·

Stayed 2 nights

Unit was a bit run down, traffic noise was an issue too.

6

Tracey

Jul 6, 2024

·

Stayed 1 night

Overall experience was disappointing. No wifi given apparent overuse by guests. Tried to phone reception, but phone had no dial tone. TV had limited usage in view of no wifi. Good breakfast and clean room.

10

Tracey

Nov 3, 2025

·

Stayed 2 nights

The room was spacious, comfortable and the bed was huge. The bathroom was designed for disabled access so had plenty of space. Kitchen facilities were excellent.

2

Jason

Jan 11, 2023

·

Stayed 19,368 nights

Very noisy, bed was uncomfortable hardly slept.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is generally friendly, helpful and efficient at reception and during stays. A few guests reported poor responses to issues, check-in delays, or problems with promised credits.

Related guest reviews

10

Tim

Aug 19, 2024

·

Stayed 1 night

Nice quiet rooms, helpful receptionist and could walk to everything we needed

4

david

Aug 19, 2025

·

Stayed 2 nights

Internet not working in our room and staff don’t care, told that was normal after trying to connect, 2 visits to reception as room phone didn’t work either, staff didn’t care that it wasn’t working, no offer for compensation, didn’t care they I was going to leave a bad review, other wise room was good

2

Brendan

Aug 10, 2025

·

Stayed 1 night

This place is as corrupt as the 2020 US election. Arrived at 2.45pm and room wasn’t ready. Told to come back in half an hour. Finally checked in, bathroom floor wet and took about 3 hours to dry out. Next morning went for breakfast as it was included in the room, but told a water main had burst in the kitchen so no breakfast. Was told we would be credited breakfast, but haven’t seen a single cent credited. Tried contacting them twice, nothing but thieves and pimps running this joint.

10

Emma

Dec 1, 2025

·

Stayed 1 night

Staff lovely, clean, tidy, quiet.

10

Sherona

Feb 18, 2024

·

Fantastic stay here and lovely south african lady at reception.

8

Helen

Dec 11, 2025

·

Stayed 1 night

Room was clean, staff friendly & helpful

10

Redfield

May 26, 2025

·

Stayed 1 night

service was excellent

10

Carol

Aug 12, 2025

·

Stayed 1 night

Very quiet snd comfortable. Staff very friendly and efficient.

6

Kiri

Sep 16, 2024

·

Stayed 1 night

I had a horrible nights sleep due to some kind of banging noise - like an opening and closing of a door - I alerted staff earlier that evening and asked if i could change rooms but there was no rooms avilable that night. I spoke to staff in the morning of this issue and they were kind and compassionate. Made me a coffee for my troubles and offered a complementry night stay for the terrible sleep i had, I got woken up at 5.30am and the banging was still going on around 10.30pm so I was so grateful and will give Oaks another try. Hopefully a better experience. The bed was comfortable and the room was clean. Will hope for a quieter room on my next stay.

8

Andrew

Oct 27, 2024

·

Stayed 2 nights

Comfortable and convenient stay, Dee & the other team on reception where fabulous, helpful and friendly. Marque restaurant was great, good breakfast and coffee with friendly helpful staff and plenty of options.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for walking to Canelands shopping centre, the CBD, lagoon and eateries. Guests find it easy to get around.

Related guest reviews

10

Tim

Aug 19, 2024

·

Stayed 1 night

Nice quiet rooms, helpful receptionist and could walk to everything we needed

10

Ronald

Sep 21, 2025

·

Stayed 2 nights

The staff were helpful and pleasant. Close to lots of shopping and dining options. Plenty of parking.

8

Paula

Jan 11, 2025

·

Stayed 2 nights

The Oaks was conveniently located and comfortable.

8

Homayoun

Jun 27, 2023

·

Stayed 2 nights

Close to shopping centre

10

Emma

Jul 22, 2024

·

Stayed 1 night

Decent parking, ice and close to shopping and very accommodating to a late check in.

10

Scott

Aug 3, 2023

·

Stayed 2 nights

Very easy to get around.

10

Ben

Jan 7, 2025

·

Stayed 1 night

Service was great. This was a last minute reservation and they were very accommodating to me and my family! We had a great time here, room was spacious and quite equipped with everything we needed and the gym and pool was amazing too! Great spot, conveniently located near town close to the lagoon, mall and other eateries. Would highly recommend.

10

Jo

Jun 18, 2025

·

Stayed 1 night

Great location with shopping centre one block away. Plenty of restaurants to choose from within walking distance. Rooms were clean… staff were helpful .. this was the second time we have stayed here and will not hesitate to stay here again.

8

Amanda

May 10, 2025

·

Stayed 1 night

The location is convenient with secure parking. My room was a ‘hotel’ style room, very spacious, comfortable king bed, bathroom was clean with good water pressure in the shower; breakfast in the restaurant downstairs very nice. My only negative is the stains on the carpet in the room (105b), makes the room appear dirty.

8

Emma

May 28, 2025

·

Stayed 2 nights

It is in a very convenient area. Easy to park at as well.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the café/restaurant downstairs are often praised, especially when included. Some inconsistencies noted around opening hours, holiday closures, and discount applicability.

Related guest reviews

10

David

Dec 2, 2024

·

Stayed 1 night

The breakfast thrown in was a great touch. I enjoyed the stay and will definitely be going back.

8

Beverley

Jul 28, 2024

·

Stayed 1 night

Breakfast included was amazing at cafe

8

Donna

May 14, 2025

·

Stayed 3 nights

Great location handy to major shopping Centre. Felt like carpet had been cleaned prior to checking in as it was wet. Little disappointed that it was advertised with breakfast included which was part of the reason I chose this location, however the restaurant was closed for the Labour day holiday on the Monday.

10

Carole

Oct 6, 2025

·

Stayed 1 night

The breakfast being included was great. The cafe did a really nice breakfast.

8

Brooklyn

Aug 12, 2025

·

Stayed 3 nights

Hotel room was good, comfy beds but not good for a sleep in.. lots of sun light comes through the blinds early in the morning as blackout curtains are not used. Would be a lot better with blackout curtains. We were given a 10% card for the restaurant below and we were informed this was for all drinks/meals over the weekend - as we found out when ordering it is only dinner meals so that was a bit disappointing as we had brekky there everyday of our stay

10

Kisita

Aug 17, 2023

·

Stayed 3 nights

Clean and modern rooms with kitchenette, everything you need to prepare a simple meal and also a great restaurant downstairs with excellent food and live music.

8

Amanda

May 10, 2025

·

Stayed 1 night

The location is convenient with secure parking. My room was a ‘hotel’ style room, very spacious, comfortable king bed, bathroom was clean with good water pressure in the shower; breakfast in the restaurant downstairs very nice. My only negative is the stains on the carpet in the room (105b), makes the room appear dirty.

8

Robyn

Oct 18, 2023

·

Stayed 6 nights

The lounges in reception really need replacing - doesn’t give a good first impression. Carpet in room very worn. Housekeeping is hit and miss. Sometimes bed made but not always and missed us completely one day (as we returned late we couldn’t tell anyone reception was closed). Restaurant isn’t always open so forget room service. The room we were in was extremely hot for October and the Aircon doesn’t go lower than 19 so rather uncomfortable and doesn’t cool down until late evening. Rather disappointed as we often stay at Oaks (and are away usually 200-300 nights per year) and this isn’t their usual standard.

8

Andrew

Oct 27, 2024

·

Stayed 2 nights

Comfortable and convenient stay, Dee & the other team on reception where fabulous, helpful and friendly. Marque restaurant was great, good breakfast and coffee with friendly helpful staff and plenty of options.

8

James

Nov 15, 2025

·

Stayed 2 nights

Nice motel good breakfast

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $142	6 $152	7 $150
8 $118	9	10	11	12	13	14 $124
15 $124	16 $124	17	18	19 $124	20 $124	21 $124
22 $124	23 $124	24	25	26 $124	27 $164	28 $196
29 $124	30 $124

Su	Mo	Tu	We	Th	Fr	Sa
		1 $124	2 $148	3 $124	4 $157	5 $157
6 $157	7 $146	8 $146	9 $146	10 $146	11 $157	12 $157
13 $157	14 $146	15 $146	16 $146	17 $146	18 $157	19 $157
20 $157	21 $135	22 $135	23 $135	24 $135	25 $146	26 $135
27 $148	28 $135	29 $146	30 $145	31 $297

Oaks Mackay Rivermarque Hotel

Prices for Oaks Mackay Rivermarque Hotel

Monthly average prices

About this property

Location

Room options

Executive Apartment, 1 Bedroom

Studio

Executive Apartment, 2 Bedrooms

Studio (No Housekeeping Service)

Hotel Room

Apartment, 1 Bedroom

Hotel Room (No Housekeeping)

Apartment, 2 Bedrooms

Apartment, 1 Bedroom (No Housekeeping )

Apartment, 2 Bedrooms (No Housekeeping Service)

1 Bedroom Executive (No Housekeeping)

2 Bedroom Executive (No Housekeeping)

Guest reviews of Oaks Mackay Rivermarque Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Mackay Rivermarque Hotel

Prices for upcoming dates