KALI Ciudadela Mexico City

Bed bugs. See my other review. Management handled the situation poorly. I do not recommend this hotel.

Had a large male bedbug in our double room suite. We called front desk and they moved us to the smallest room they had for 2 nights with no follow up. I called the front desk twice. After two nights, I finally got ahold of the front desk manager who gave us 1/2 night refund. That was less the difference between the large double room and the small one we were stuck in. We returned to the previous room, as we still had a key and noted they had cleaned it, but hadn't put mattress bags on the mattresses, which is the 1st step to do to prevent eggs from growing. Returned home and now are putting all our trip items in the freezer for 4 days to kill whatever buga got into our clothing. Problems happen at hotels, but these guys were terrible in how they handle this bed bug infestation.

Good location but the hygiene of the room was horrible. Body hair on toilet seat, smelly towels that were old snd dirty, fresh blood stains on bed. Tv is only apps but who goes to México to watch tv.

Great place to stay, rooms are comfortable and breakfast was exceptional An amazing deal

Excelente