Premier Inn London Stratford

Unfortunately, our stay was very disappointing and not at all what we expected. From the moment we arrived, it was clear that the room did not meet basic comfort or hotel standards. The sink was extremely low – around knee height – which made even washing hands or face very uncomfortable, as I had to bend forward significantly. The bed was also very low and, more importantly, far too short. My husband’s feet were hanging outside the bed, which is unacceptable for a hotel room. In hindsight, this felt very much like an accessible/disabled room, yet we were never informed of this, nor did we request such a room. We are fully mobile, and being assigned this room without explanation felt inappropriate. Additionally, there was no telephone in the room, which is concerning in case of emergencies. There was no water provided, and room cleaning was not done unless specifically requested. On top of that, there was a persistent unpleasant smell in the corridors and inside the room. Overall, the experience was far below expectations, and unfortunately this is not a hotel we would choose to stay at again.

The room was perfect in every aspect.

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The location is excellent. Walking distance from Smithfield Shopping Mall, trains, buses, food etc. The rooms are nice and clean. Breakfast is delightful. Would definitely return.

The hotel’s location was solid; however, the room itself was in very poor condition. The carpets were visibly stained and appeared unclean, sections of the walls were cracked, and overall the space did not feel well maintained or hygienic. While I only stayed for one night—which limited the inconvenience—the experience was still disappointing. The exterior facade was attractive, but the condition on the inside is a stark contrast and did not align with expectations.