Nazuna Kyoto Gosho

Our stay could not have been more delightful; the staff was very professional and accomodating, the rooms were great, and the food was fabulous.

Clean room. Friendly staff!

We stayed here in 2023 and it was a wonderful experience. The staff was amazing, making it a very personalized experience. They’d call for reservations in the neighborhood, wrote personal notes. They used local Kyoto crafts people for all their personal touches. It was really special. Fast forward to this experience: there’s hardly any staff available, and if you happen to come by one they’ll shove promotional items down your throat before you’ve even checked in your room. The pajamas in our room were dirty, smelt like cologne from a previous guest. The room had an awful artificial diffuser in it, it smelt so gross. I was really confused by this because Japan is so sensitive to scents. The breakfast was so sub par it was sad. I couldn’t even chew my steak. Last time they cooked the fish at the table, this time it was clearly made off property. The hot water in our room didn’t work on the last day, they fixed it but still ruined our final morning relaxation time. They Have replaced the special touches with terrible branded merch thinking people won’t notice. I feel ripped off. This place is a joke now.

incredible stay and unique room design made this unforgettable for us. Staff was amazing and made our stay an incredible experience.

Awesome staff, awesome property!