Solaz Boutique Hotel

Great location at the beach, a few minutes walk from playa Punta Poppy. The hotel is more run down than the pictures. Nevertheless, room was clean when we arrived. Staff is a bit distant and not always present, but helpful when you reach them. Shoutout to Indiana in the restaurant who was super helpful with everything we needed.

Great beach access. The lower cost rooms are basic. In general, it does not seem like customer service is a high priority anywhere in DR.

We initially booked a larger room, but due to an issue with that room, we were kindly moved to another room with a much better view. We appreciated this gesture. And they welcomed us with a welcome cocktail which tasted amazingly delicious👌 The hotel’s location is beautiful, and the room itself was very comfortable and enjoyable. The hotel owner Sol speaks English and was very helpful; however, unfortunately, none of the other staff members speak English. Despite this being a touristic area, we felt that the staff were hesitant to communicate with us, even when we tried to speak Spanish. They seemed to avoid interaction unless the owner was present, which made communication a bit challenging at times. The hotel also has its own restaurant next door, and it is possible to order food and drinks to the room. However, the service is extremely slow. We would recommend ordering food well before you actually feel hungry. Finally, at check-out, we had large backpacks. The hotel owner told us that we could ask the reception for help. However, when we did so, despite several staff members being around, we were told that no one was available to assist us at that moment. Overall, the hotel has great potential thanks to its location and rooms, but improvements in staff communication, service speed, and guest assistance would significantly improve the experience.

Staff were helpful and restaurant was amazing. Get the pizza!

Room,amenities. No privacy missing curtains in the bathroom, no towels hangers, no hand towels, no wash cloths, no soap, no shampoo, 2 bath towels for 3 guests other than that very clean place and very good location