Name: Best Western Gallup West
Address: 111 Twin Butte, Gallup, New Mexico, United States of America, Gallup, New Mexico, US
Price range: US$101–US$138 per night
Rating: 8.4

What guests think

At Best Western Gallup West, travelers frequently highlight friendly service, clean, comfortable rooms, and a convenient just-off-I-40 location suited to road trips, with many appreciating the included breakfast and pet-friendly setup for simple, overnight stops.

Common downsides are traffic and train noise and thin walls that can carry hallway and upstairs sounds. Facilities draw mixed feedback: the indoor pool is sometimes cold, murky, or closed; the small gym and occasional elevator or parking constraints are noted alongside useful EV chargers and trailer space. A minority report maintenance or cleanliness misses such as worn bathrooms, stained linens, or finicky A/C and plumbing, and a few experienced reservation or check-in problems. Overall, expect a practical, value-focused stopover near the interstate.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is frequently reported cold, murky, or closed, though a few found it usable. EV chargers are onsite and parking ranges from ample back-lot/trailer space to limited front spaces; occasional elevator outages and a small gym noted.

Related guest reviews

8

Michelle

22 Sept 2025

·

Stayed 1 night

Not bad overall, nice clean and spacious rooms. Decent breakfast. Beds were a bit hard for my liking but not terrible. Biggest let down was we went to use the indoor pool and it was A. Freezing and B. Slightly green like it was imbalanced. There were also some men just sitting in the pool area staring, not using the pool but just sitting and staring. Made me uneasy.

8

Jordan

1 Jul 2025

·

Stayed 1 night

Lovely rooms and friendly staff. Breakfast was wonderful! The pool was a little murky but it was a great stay! Family friendly and safe.

10

Kimberly Marie

18 Jul 2024

·

Stayed 1 night

The only drawback to this property was a distinct lack of parking.

10

Jeanna

19 May 2025

·

Stayed 1 night

A very nice, clean hotel with good breakfast and a pool with a decent temperature.

6

Aron

3 Jul 2025

·

Stayed 1 night

Main reason renting room was for the pool it was down due to chemicals problem water was nasty

10

Alicia

19 Apr 2025

·

Stayed 1 night

My kids loved the acclimated indoor pool. Convenient due being close to the freeway.

10

David

25 Jul 2024

·

Stayed 1 night

Made use of the gym. Clean dumbbell's to 50 lbs. elliptical has a fan built into it that blows right on you very cool.

10

Heidi

17 Sept 2025

·

Stayed 1 night

Nice hotel just off 40. Clean and comfortable. Fast elevator! Parking may be a walk for some.

8

Debbie

20 Jun 2025

·

Stayed 1 night

Good overnight stay in Gallup. Room was clean and comfortable enough. Wife thought the beds were hard, I was fine It's busy downstairs at the "breakfast early, as this hotel appears to cater to alot of contractor types. We left early, so no issues. On a side note...there are 8 Tesla charging stations in the back parking area for those who require such

10

Lavinia

1 May 2025

·

Stayed 1 night

The elevator was not working. The rooms were clean and nice room.

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Cleanliness

Many guests found rooms and common areas clean, with some noting spotless housekeeping. However, recurring issues include stained linens, dirty or worn bathrooms, slow drains, and occasional odors.

Related guest reviews

4

Debra

9 Sept 2025

·

Stayed 1 night

Broken floor tiles in the bathroom with sharp edges, on bed cover had good stuck on it...not ours! And it smell very strange. Those broken tiles are going to cut someones foot!!!

2

Aaron

19 Oct 2025

·

Stayed 1 night

Staff was nice and overall the main parts of the hotel were clean. The room was not very clean and the sheets were worn and stained. There was also stains on the comforter. They should have just replaced all the linens instead of putting those on the bed. I tried to get a refund and they denied even though I supply pictures. The showerhead was also broken, the shower drain was also broken and the soap was old and dry. Will not be staying here again unless I have to.

10

tyrell

29 Nov 2025

·

Stayed 2 nights

Rooms were clean and staff was friendly

10

Stephane

19 Jun 2025

·

Stayed 1 night

The hotel is well located, clean and quiet

10

Andrea

22 Nov 2025

·

Stayed 1 night

The room was spotlessly clean and very well suited to staying in with a pet. The staff was lovely and so helpful and the layout of the hotel was great for pets as we were all kind of clustered at the end of the hall on the second floor with easy access to an area in back of the hotel for pet relief. The breakfast room was amazingly clean and the breakfast, while very standard scrambled eggs, salty little sausages and some rehydrated hash browns with flip over waffles, was quite adequate and included in the price of the room. $30 pet fee was okay with me considering the cleanliness of the room. Beds were comfortable and plenty of outlets to plus things in. Only issue was a lightbulb out over the vanity which I forgot to tell the front desk about when we checked out. Convenient on/off the highway. We got food from the Oasis restaurant and it was great - local told me about it.

4

David

24 Oct 2025

·

Stayed 1 night

Room smelled of weed and cigarettes. Wasn't very clean or stocked with necessary bathroom items.

10

Christof

21 Sept 2025

·

Stayed 1 night

Good clean hotel, good location.Close to twenty four hour new convenience store. They were very polite and had my room ready.When I arrived very late in the AM. Hotel clerk was awake and very nice. Upon leaving all the room service, people were very kind and friendly as I departed... same with the frondesk clerk...

10

Angela

25 Jun 2025

·

Stayed 1 night

Hotel was clean. Bed was comfortable and the breakfast was good.

10

Melissa

6 Oct 2024

·

Stayed 1 night

The property was very clean. Our room was extremely clean. Thank you staff.

6

Jennifer Eve

3 Jan 2024

·

Stayed 1 night

Terrible breakfast and the bathroom wasn't clean.

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Rooms

Rooms are generally comfortable and often spacious, but noise from the highway, trains, and thin walls is a recurring complaint. Some bathrooms and fixtures feel dated, with occasional A/C or Wi-Fi issues.

Related guest reviews

6

Henry

19 Aug 2025

·

Stayed 1 night

Room and property website pictures must have been taken when the hotel was first built. The bathroom needs a serious upgrade, and the air condition unit was extremely loud. The pillows provided were very small like for a toddler bed. Definitely not for a king size bed. Although they were comfortable in my opinion. Breakfast was good and items were hot.

8

Amador

25 Dec 2024

·

Stayed 1 night

The spring beds have GOT TO GO! Any time I or my wife moved, the entire bed would screech with the spring noises. I did not sleep at all because of this.

8

Kayo

6 Apr 2025

·

Stayed 1 night

It is so easy to access from I-40! The property is clean but the wall is a bit thin so we can hear someone’s voice.

8

Mike

4 Sept 2025

·

Stayed 1 night

Comfy bed and clean room.

4

francoise

20 Sept 2025

·

Stayed 1 night

too noisy it is not for tourisme neczuse the hotel is just near the road and railway....

8

Maurice

28 Aug 2025

·

Stayed 1 night

The room was very spacious ,

4

Rickey

7 Aug 2025

·

Stayed 1 night

As soon as we walked in the room we could tell that the air conditioner was not working. After going back and forth for 2 hours they finally gave us a new room and everything was good after that We asked to be moved well before we received the second room

2

John

17 Feb 2024

·

Stayed 1 night

WiFi doesn’t work and you have to find a tiny button on the TV to turn it on or change the volume. The remote works for cable but not the TV. I had to call the front desk to have the TV turned on but if you want to lower the volume you have get up and find the tiny button. I don’t think they care about this inconvenience. For $20 more I could have stayed at a normal hotel. Not the end of the world but after 10 hours of driving you you want a normal hotel. Don’t recommend.

6

Jolene

21 Mar 2025

·

Stayed 1 night

You can hear people walking above you. Made for a restless night

6

Martha

5 Sept 2025

·

Stayed 1 night

Freeway noise in room extremely loud & made it difficult to sleep. Very minimal insulating trim on doorframes to help this issue. No ice, no vending at the hotel though located next to convenience store. Cleanliness of room was average. Mattress felt old - not very comfortable at all. Can’t think of anything positive that I could mention other than location convenience..

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Service

Staff are widely praised as friendly, efficient, and proactive, with several examples of quick assistance. A minority reported reservation or check-in problems and occasional rudeness.

Related guest reviews

2

Charles

30 Jul 2025

·

Stayed 1 night

Made a reservation two weeks in advance. Told us the day before our arrival that they gave our room away to someone else!

10

BilliJo

17 Jun 2024

·

Stayed 1 night

This hotel has the most comfortable bed I’ve ever slept on. Staff is amazing!!! I fell asleep after 11pm and at 12:30 our smoke detector started the “battery low chirp”. In my grogginess it took me a moment to figure it out. I called the desk and the gentleman was in my room helping me within 2 minutes…. The rest of the night was me enjoying the inside of my eyelids. I’d definitely stay here again.

6

Heinz

25 Jul 2025

·

Stayed 1 night

Very disappointed about staff and manager. Making promises and not keeping their word. Finding all kinds of excuses and don’t care about helping a customer.

10

Dwayne

13 Jul 2024

·

Stayed 1 night

Had a great stay. Staff was very helpful and always present if needed. They were very accommodating for some special needs my mom had. Thank you!

10

Vickie

21 Sept 2025

·

Stayed 1 night

Best Western is pretty consistent in their quality in everything but what we like is how friendly and helpful their staff is. Especially nowadays when people are just so unwilling to even smile at you. It means a lot, and that’s why we have decided from now on Best Western is our first choice, no matter where we travel in the world. We checked in here in Gallup, New Mexico, and the gentleman that checked us in was exceptionally warm and kind. We booked online a King room and there was none available, but it didn’t matter because he was so warm and friendly. Thank you best Western for looking for exceptional people to work for your company.

10

Philinda

30 Aug 2025

·

Stayed 1 night

The check in process was easy and the girl up front was very professional and pleasant. My family felt very welcomed. The housekeeping staff did an excellent job! Our room was spotless. Breakfast was great, the breakfast hostess was awesome. Very friendly staff.

10

Charles

14 Jun 2025

·

Stayed 1 night

Extremely comfortable stay. It began at check-in with friendly and professional service. The room was spacious, clean and relaxing. The front desk called to make sure I was pleased with the room and to see if there was anything else I needed. Enjoyed a restful night thanks to a bed with a wonderful mattress. The bathroom was also clean and the shower/bath spotless and well designed. Checking out was easy and again featured a pleasant and professional staff member. I wish every motel mirrored this one.

10

Christof

21 Sept 2025

·

Stayed 1 night

Good clean hotel, good location.Close to twenty four hour new convenience store. They were very polite and had my room ready.When I arrived very late in the AM. Hotel clerk was awake and very nice. Upon leaving all the room service, people were very kind and friendly as I departed... same with the frondesk clerk...

2

Janean

3 Oct 2025

·

Stayed 1 night

I was about 30 mins away from the hotel after driving for 7 hours when I received a phone call from the hotel telling me they over booked and would need to send me over to their sister hotel, comfort inn, for a room. Although I was grateful that they found me a room someplace else instead of canceling, it was pretty frustrating since I had picked this hotel for a reason and had opted not to stay at a lower ranking hotel. Still don't understand how a room I had already paid for suddenly wasn't available anymore.

10

Jo Carol

30 May 2025

·

Stayed 1 night

Very convenient, friendly and clean. The blow dryer was not working and I had an a new one within five minutes. Great service.

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Location

Right off I-40 with easy on/off and nearby fuel, making it convenient for road trips and trailer or EV charging. Some guests mention traffic and train noise and note the surrounding area feels basic or less appealing.

Related guest reviews

8

Christoph

19 May 2025

·

Stayed 2 nights

Hotel is located close to the interstate on a busy crossing, surrounded by floodlights and gas stations and not in the center of Gallup. Taking the not very pleasant surroundings not into account, it offers comfortable and clean rooms with a fine breaktfast in the morning.

10

Ken

24 May 2025

·

Stayed 1 night

Convenient location

8

Sandra

5 May 2024

·

Stayed 1 night

Staff was very friendly like the location away from any loiterers. Clean rooms and decent breakfast. Noticed they had a vehicle charging station. Would stay there again!

8

Leon

15 Sept 2025

·

Stayed 1 night

the best feature for this property is the fact that it's right off the freeway. Quick access to the interstate without the hassel of traffic. Its a quiet place to stay despite the freeway traffic. One can slightly hear the train but that's occasional. We were pulling trailers and didn't have an issue finding parking space for it. If you dont' want to deal with the rest of Gallup, this would be the place to stay.

8

Chris

14 Jun 2025

·

Stayed 4 nights

I like the location.

10

David

16 Sept 2025

·

Stayed 1 night

It’s close to the interstate making access easy.

10

Jason

26 Jun 2025

·

Stayed 1 night

Convenient location and nice hotel.

6

Kimberly

23 Jun 2025

·

Stayed 2 nights

Okay stay but definitely needs an upgrade. Was pretty noisy being by the freeway and road. But was okay.

8

Leon

13 Dec 2023

·

Stayed 1 night

This property is right off the freeway. No navigating through town to find this place. it has plenty of parking and several gas stations around the propeorty. If you're looking for a place to rest with out the hassel of Gallup NM traffic then this is the place for you. If you like firm mattresses, then this place is for you.

6

Ute

31 May 2025

·

Stayed 1 night

The area around the hotel was depressing. Not a good neighborhood.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised as hot, plentiful, and well tended, with several mentions of a standout attendant. Occasional complaints cite limited options or items running out.

Related guest reviews

8

Michelle

22 Sept 2025

·

Stayed 1 night

Not bad overall, nice clean and spacious rooms. Decent breakfast. Beds were a bit hard for my liking but not terrible. Biggest let down was we went to use the indoor pool and it was A. Freezing and B. Slightly green like it was imbalanced. There were also some men just sitting in the pool area staring, not using the pool but just sitting and staring. Made me uneasy.

10

Jeanna

19 May 2025

·

Stayed 1 night

A very nice, clean hotel with good breakfast and a pool with a decent temperature.

10

Paul

1 Aug 2025

·

Stayed 1 night

Our 2nd stay and happy that we returned !! Breakfast excellent !!

10

Philinda

30 Aug 2025

·

Stayed 1 night

The check in process was easy and the girl up front was very professional and pleasant. My family felt very welcomed. The housekeeping staff did an excellent job! Our room was spotless. Breakfast was great, the breakfast hostess was awesome. Very friendly staff.

8

Ryan

29 Mar 2025

·

Stayed 1 night

All out of food when we tried to have breakfast

6

Sylvia

29 Oct 2025

·

Stayed 1 night

Has an additional non-$30 charged at check-in for my 2 dogs; a white sealer or paint was coming off the bathtub; breakfast not very good!

10

Marlene

14 Aug 2024

·

Stayed 1 night

Breakfast options could be better.

10

Michelle

24 Jun 2025

·

Stayed 1 night

Loved this hotel. Everything was clean and inviting. Indoor pool, ample amenities, courteous, helpful staff, could have been a little more knowledgeable about local happenings, but overall they were great. The VERY BEST part of the stay was the complimentary breakfast. Food was all prepared fresh, not from frozen, offered everything you could want for breakfast. And an attendant seeing to your needs and keeping the area clean and filled at all times. Wish I would have gotten her name but I didn't. Would recommend this hotel to others for sure. Reasonable price.

10

Denise

29 Apr 2025

·

Stayed 1 night

The room was clean and quiet. Bed was comfortable. Breakfast had a large variety of items.

6

Jennifer Eve

3 Jan 2024

·

Stayed 1 night

Terrible breakfast and the bathroom wasn't clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$83
February	US$82
March	US$86
April	US$88
May	US$93
June	US$91
July	US$97
August	US$91
September	US$93
October	US$92
November	US$91
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $117	17 $120	18 $121	19 $138
20 $101	21 $105	22 $101	23 $101	24 $117	25 $121	26 $109
27 $112	28 $112	29 $111	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $108	3 $110
4 $101	5 $109	6 $110	7 $110	8 $108	9 $110	10 $101
11 $108	12 $108	13 $109	14 $102	15 $110	16 $110	17 $108
18 $110	19 $110	20 $110	21 $110	22 $108	23 $110	24 $101
25 $110	26 $110	27 $110	28 $110	29 $110	30 $108	31 $110

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Gallup West

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Prices for upcoming dates