Is parking available at the property?

Yes, the hotel offers covered parking, off-street parking, secured parking, and valet parking for a surcharge of USD 15 per night. Valet parking is also available for wheelchair-equipped vehicles. No reservation is required for parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to noon for a fee of approximately USD 18 for adults and USD 10 for children.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 30 per pet, per night. Service animals are exempt from fees. Guests can request a pet-friendly room by contacting the property directly.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request this service upon arrival.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of USD 600 per person for a roundtrip. Guests must arrange the transfer by contacting the property 24 hours prior to arrival.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, on-site restaurant, and lounge. There is also a stair-free path to the entrance and valet services for wheelchair-equipped vehicles.

What is the location of the property in relation to key landmarks?

The hotel is located in Mexico City (Benito Juarez), just steps from Poliforum Siqueiros and a 7-minute walk from the World Trade Center Mexico City. It is approximately 1.9 miles from Parque Delta and 3.3 miles from Paseo de la Reforma. Public transport options are available nearby.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a minimum age of 18.

Hyatt Regency Mexico City Insurgentes WTC Hotel

Average nightly price at Hyatt Regency Mexico City Insurgentes WTC by month, last 12 months (USD)
Month	Average price
January	US$169
February	US$188
March	US$207
April	US$222
May	US$210
June	US$466
July	US$257
August	US$198
September	US$202
October	US$238
November	US$205
December	US$176

What guests think

At Hyatt Regency Mexico City Insurgentes WTC, travelers often praise the WTC-adjacent location, modern spacious rooms, and friendly staff, while also reporting inconsistent housekeeping, slow or understaffed front-desk experiences, and occasional noise or obstructed views depending on room assignment.

Facilities feedback is mixed: guests like the on site bar and restaurant and mention a gym, but parking carries extra fees and an inconvenient validation process. Breakfast ranges from excellent to underwhelming, with repeated comments about buffet quality and service inconsistency. Expect a comfortable, well located stay with variable service speed and room experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests note an on site bar and restaurant and mention a gym. Parking draws recurring complaints for extra fees and an inconvenient validation process.

Related guest reviews

8

virginia

13 Oct 2025

·

Stayed 1 night

Buenas tardes lo pésimo del hotel es el estacionamiento mal planeado, cobra adicional y no informan sobre este cobro.

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10

Peter

22 May 2025

·

Stayed 2 nights

Beautiful hotel, check in process was longer than expected but the quality of the room and amenities was as expected from Hyatt. Great area, safe, quiet and pleasant.

10

Alejandro

12 Jul 2025

·

Stayed 2 nights

Very nice hotel, great service, nice rooms. Gym is OK. Several dining options around. Although it is very well located in the city, the area is not that walkable.

10

Jesús

10 Sept 2025

·

Stayed 2 nights

Es un lugar nuevo, tarifa justa, súper céntrico, buenas opciones para desayunar comer y cenar alrededor y en el mismo hotel. Definitivamente muy recomendable. Servicio, rapidez y tranquilidad.

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10

Hugo Enrique

23 Jan 2025

·

Stayed 1 night

Nice room and warm love the taste of decoration and smart lights just sandals for bath and tooth brush dental cream would be great

8

Victor

5 Aug 2025

·

Stayed 1 night

Excellently equiped!

10

Flavia

26 Feb 2025

·

Stayed 1 night

I was pleasantly surprised with how beautiful the building and decor are. High quality, good finishes, and elegant. The lobby bar and restaurant look great. The room was spacious, looked brand new, and very modern. It also had a balcony, but would have liked for it to face the WTC which I think would have been a nicer view.

10

Luis Enrique

27 Nov 2024

·

Stayed 2 nights

Me encantó el hotel: creo que optar por hoteles de Hyatt siempre es una buena opción. Cuentan con bar, restaurantes, gimnasio y en general, la zona es de plusvalía increíble y rodeada de todo tipo de comercios: restaurantes, cafes, farmacias, tiendas departamentales, etc.

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8

Eduardo

8 Feb 2026

·

Stayed 2 nights

Excelentes cuartos , lo malo es que cobran el estacionamiento y para ir por tu carro tienes que ir a hacer fila a el lobby y ahí te sellan una hojita y te dan otro boleto , una pérdida de tiempo increíble , no cobren estacionamiento , el hotel excelente ubicación y todo decente !

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10

Enrique

6 Sept 2024

·

Stayed 3 nights

Great room and bathroom. Could use a desk though. Very good restaurant.

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Cleanliness

Many guests find the hotel clean and modern. However, several reviews cite poorly cleaned rooms on arrival, housekeeping delays or misses, and occasional maintenance issues (e.g., drainage, dirty coffee makers).

Related guest reviews

10

Beatriz

24 Feb 2026

·

Stayed 3 nights

El hotel tiene muy buena vista, ubicación, atención y limpieza, me encantó

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6

Sharmin

6 Dec 2024

·

Stayed 1 night

En general bien, mis expectativas eran más altas, pero la limpieza del baño dejó mucho que desear

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10

Sevda

16 Sept 2024

·

Stayed 2 nights

Wonderful clean Hotel, rooms a big and very comfortable

6

J ARTURO

30 Mar 2025

·

Stayed 1 night

Pésimo servicio del personal, las habitaciones sucias, las instalaciones respecto a las habitaciones de muy mala calidad y malos olores.

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6

Maria C

3 Feb 2026

·

Stayed 2 nights

La limoieza sin duda no es su fuerte, siempre me quedo alli y siempre la habitaciones se ven sucias

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4

Marie-Soleil

8 May 2025

·

Stayed 1 night

Declining Standards – I Won’t Return I used to stay at the Hyatt Mexico City twice a year for business trips. That’s over now. My recent five-night stay was a disaster: I had to switch rooms three times due to hygiene issues, broken fixtures, and lack of water pressure. On the first night, the bed had hair and torn sheets. No one responded via WhatsApp or phone — I had to call room service just to get clean bedding. In another room, the showerhead came off mid-shower. In the third, there was barely any water pressure. I also used the laundry service — my clothes went missing for two days, and staff couldn’t track them down until the morning I checked out. Throughout the stay, the staff was distant and unhelpful. At checkout, the attitude was downright rude. This level of service is unacceptable for a hotel in this category. I won’t be coming back.

10

Mónica

26 Jan 2026

·

Stayed 2 nights

Habitación impecable y cómoda, excelente servicio del personal. El desayuno bufete en el hotel, muy malo…

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6

Jose Rafael

26 Feb 2025

·

Stayed 3 nights

Second time I stay here, and cleanliness of the room has been an issue both times. This time it was worse. The room was poorly cleaned upon arrival (hair on the floor, trash in a trashcan) and the available room to switch had a dirty toilet. I preferred to stay in the original room to discover later that the coffee machine had not been cleaned, the coffee cup was dirty, and the water in the shower didn't drain. Even when all the staff was very nice, it was a disappointing experience because of how dirty the rooms were.

8

FRANCISCO ARTURO

5 Nov 2024

·

Stayed 2 nights

TODO MUY BIEN, LAS HABITACIONES UN POCO DE POLVO, NO ASPIRAN. EL PROCESO DE FACTURACION TERRIBLE. LLEVO MUCHAS HORAS. LLAMADAS Y EMIAL Y SIGO SIN FACTURA

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6

Horacio

4 Jun 2024

·

Stayed 6 nights

Falta de personal, hubo días que no me hicieron la limpieza de mi habitación, el trato de algunos colaboradores fue MUY rudo y poco amable …

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Rooms

Rooms are modern, spacious and comfortable, often with very good beds and a new feel; some have balconies. Several reviews note downsides: street or bar noise, obstructed views on one side, missing bathroom doors or minor maintenance issues, and occasionally weak in room Wi-Fi.

Related guest reviews

2

Eric

17 May 2024

·

Stayed 1 night

Very painful check in process (20 minutes). My room was with a street view, just above a very noisy bar playing loud music until 2:30pm.

10

Marcelle

9 Nov 2025

·

Stayed 3 nights

Perfect location near the WTC. My room was very nice, spacy and had what I need. Breakfast was perfect for non-mexicans, omelette, eggs, fresh fruits and all kind of other warm dishes. Service was also excellent!

10

Jose Antonio

27 Dec 2025

·

Stayed 4 nights

Habitación amplia, limpia, cama y almohadas comodas, muy buen servicio en general.

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10

MIGUEL ANGEL

2 May 2023

·

Stayed 4 nights

El unico detalle es el internet en la habitacion ....muy malo ...lo reporte varias veces y nunca quedo en mis 4 dias que estuve ahi pro lo demas excelente servicio y atencion

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8

Carlos

19 Jan 2024

·

Stayed 3 nights

The Fire alarm has a light flashing all night long, during the day is not a problem, but at the evenings is horrible

6

Mauro

3 Feb 2026

·

Stayed 1 night

People was nice, the first room assigned to me did not have a bathroom door (unacceptable). They got me in a different room eventually, but ... IDK, I did have different expectations because of the brand and the price. Novotel next door is way better (same location, better coffee, way cheaper).

10

DR JESUS A

21 Mar 2025

·

Stayed 1 night

Top notch service, rooms are new and modern, location is also excellent

10

Flavia

26 Feb 2025

·

Stayed 1 night

I was pleasantly surprised with how beautiful the building and decor are. High quality, good finishes, and elegant. The lobby bar and restaurant look great. The room was spacious, looked brand new, and very modern. It also had a balcony, but would have liked for it to face the WTC which I think would have been a nicer view.

8

Matthew

7 Jan 2024

·

Stayed 2 nights

Overall I really liked this hotel. However, please note that one side of the building faces another building which is really like a wall—it has no windows on that side and is only a few feet away from the hotel. So if you have a room that is facing that building expect to have almost no sunlight as the building is so close and blocks the light and completely blocks the view. They likely give guests who book through third party sites like Orbitz rooms that face this building. So my recommendation is that you ask when you check in if the room has an obstructed view and if it does ask for a room facing a different direction—otherwise don’t be surprised if you’re in a “dark cave”. Otherwise the hotel is pleasant with nice staff and very clean/new.

8

HARINDER

2 Jun 2024

·

Stayed 1 night

It was okay overall. Toilet door was not there. Looks like there used to be one that came out and was not replaced. There was no body wash, shampoo etc in the shower room. Room temperature went below the temperature set on the AC in heat mode.

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Service

Service is frequently praised as friendly and attentive. At the same time, multiple reviews report slow or understaffed front desk and check in/out lines, inconsistent responses, and recurring billing or invoicing problems, including mistaken or duplicate charges.

Related guest reviews

4

Carlos Armando Felix

28 Aug 2025

·

Stayed 1 night

Nos fue muy mal con el check in. Sabiendo que era a las 3pm. Llegamos antes y de plano nos decian que tenian que esperar inspeccion. En fin son reglas , pero la atn de una srita no no fue la mejor. Luego le dieron a una familia que iba llegando habitación y nos dejaron a nosotros esperando.

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2

juan carlos

26 Sept 2025

·

Stayed 2 nights

I had prepaid my reservation in advance, yet I was charged regardless, and I had to request a refund to recover my payment. Furthermore, I had requested an upgrade with a superior view and a king-size bed, for which I was charged $175.00; however, I received the worst view in the hotel, and my request for a king-size bed was denied, with no effort made to provide a better service. I do not recommend this Hotel and I highly recommend you to make sure they don’t double charge you for the stay

4

Carlos

10 Dec 2024

·

Stayed 2 nights

The hotel condition are good but the lack of staff at the front desk is terrible, my keys were deactivated twice at the stay and had to make a 20 min line to fix it, also i made the reservarvation and paid online and had a 220 usd charge for an already paid nigth it was fixed quick, hope they hire and train their front desk staff

8

FRANCISCO ARTURO

5 Nov 2024

·

Stayed 2 nights

TODO MUY BIEN, LAS HABITACIONES UN POCO DE POLVO, NO ASPIRAN. EL PROCESO DE FACTURACION TERRIBLE. LLEVO MUCHAS HORAS. LLAMADAS Y EMIAL Y SIGO SIN FACTURA

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10

Adam

31 Oct 2025

·

Stayed 1 night

Room was great. Loved the shower. Loved drinking wine on the balcony. Staff are just the kindest friendliest people out there. Most probably it will be my hotel of choice next time Im in CDMX

10

Kenneth

17 Oct 2025

·

Stayed 2 nights

Very good . Manager and staff exceptional. Wish other hotels would have the level of service you offered. 11 out of 10

4

Rubi

20 Mar 2025

·

Stayed 1 night

Arruino todo el proceso de check-out, un día anterior habia solicitado apoyo para contar servicio de taxi para el traslado al aeropuerto, hasta ahi todo se hizo perfecto. El problema fue que llegando a recepción (19/03 a la 6:15) habia una situación-problema con unos clientes y me tuvieron 25 minutos parado esperando ser atendido, requeria salir puntual ya que tenia que tener mi traslado al aeropuerto. Al ser atendido y reclamar al encargado la respuesta fue que "tenia que entender por la situación", una respuesta sumamente indiferente, faltante de servicio e interes por sus clientes, tengo años (incluyendo internacionalmente) hospendandome en esta cadena de hoteles y tengan por seguro que despues de esta experiencia jamas lo considerare o recomendare, la expectativa a este nivel es un servicio arriba del promedio, esta persona en particular no deberia de estar en esa cadena de hoteles

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10

NERMIN

30 Dec 2024

·

Stayed 5 nights

Overall, our stay was excellent. The staff was attentive, very polite and helpful. Room was perfect. Would stay there again.

10

Agustin Humberto

4 Oct 2025

·

Stayed 3 nights

Excelente servicio y amabilidad de todo el personal.

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8

Jose

29 Nov 2024

·

Stayed 2 nights

El belboy increíble pero Recepcion mal

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Location

Excellent for WTC events and business, with restaurants, shops and transit nearby on Insurgentes. Some guests experienced traffic or bar noise at night, an obstructed view on one building-facing side, or found the area less walkable.

Related guest reviews

2

Eric

17 May 2024

·

Stayed 1 night

Very painful check in process (20 minutes). My room was with a street view, just above a very noisy bar playing loud music until 2:30pm.

10

Marcelle

9 Nov 2025

·

Stayed 3 nights

Perfect location near the WTC. My room was very nice, spacy and had what I need. Breakfast was perfect for non-mexicans, omelette, eggs, fresh fruits and all kind of other warm dishes. Service was also excellent!

10

Gabriel

30 Nov 2025

·

Stayed 2 nights

Excelente servicio y ubicación

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10

Roberto

19 Mar 2025

·

Stayed 2 nights

Great hotel on Insurgentes Avenue. Good restaurants around.

10

Sara

30 Nov 2025

·

Stayed 2 nights

El hotel está extraordinariamente bien ubicado, tiene todos los servicios alrededor y los mejores restaurantes, la atención es excepcional, el buffet es delicioso, calidad de los alimentos en el servicio y la habitación. Muy muy recomendable.

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10

Alejandro

12 Jul 2025

·

Stayed 2 nights

Very nice hotel, great service, nice rooms. Gym is OK. Several dining options around. Although it is very well located in the city, the area is not that walkable.

10

Agustin

31 Oct 2023

·

Stayed 5 nights

Excelente UBICACION! Es un poco ruidoso el cuarto ya que al estar sobre Avenida Insurgentes tiene mucho trafico. Muy conveniente para estar cerca de diferentes lugares de la CDMX

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10

Oscar

21 Jul 2024

·

Stayed 7 nights

This is the place to stay if your in Mexico City, all staff treat you very well. Amazing breakfast each morning, waiters Aurora and Jesus are the best. The higher up your room the less noise you hear from the city. You have many walkable places near by from shopping to dining. You can catch the city bus right in front of the hotel, which is one of the fastest transportation methods in the city. If I were to return to CDMX I would definitely stay here again.

10

Miguel

7 Apr 2025

·

Stayed 4 nights

Nice business hotel near the WTC.

10

Tatiana

29 Aug 2024

·

Stayed 2 nights

Great location, recently renewed, beautiful spaces, comfy rooms. It was amazing!

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Dining

Breakfast and on site dining receive many compliments for variety and taste. Several reviews criticize the breakfast buffet quality and service consistency, noting items overcooked or not refreshed and slow drink refills.

Related guest reviews

10

Eathan

10 Sept 2025

·

Stayed 4 nights

Muy buen hospedaje aunque por la noche se escucha mucho ruido de la calle. Mucho que mejorar en la comida aunque el servicio es impecable de todo mundo

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10

Marcelle

9 Nov 2025

·

Stayed 3 nights

Perfect location near the WTC. My room was very nice, spacy and had what I need. Breakfast was perfect for non-mexicans, omelette, eggs, fresh fruits and all kind of other warm dishes. Service was also excellent!

10

SEBASTIAN

11 Jun 2025

·

Stayed 1 night

Excelente el hotel, el desayuno no tan bueno.

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10

Sara

30 Nov 2025

·

Stayed 2 nights

El hotel está extraordinariamente bien ubicado, tiene todos los servicios alrededor y los mejores restaurantes, la atención es excepcional, el buffet es delicioso, calidad de los alimentos en el servicio y la habitación. Muy muy recomendable.

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10

Jesús

10 Sept 2025

·

Stayed 2 nights

Es un lugar nuevo, tarifa justa, súper céntrico, buenas opciones para desayunar comer y cenar alrededor y en el mismo hotel. Definitivamente muy recomendable. Servicio, rapidez y tranquilidad.

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10

Roxana

27 Dec 2024

·

Stayed 4 nights

Todo en general muy bien, la comida del restaurant no me pareció tan buena, en el bufet del desayuno había cosas como hotcakes súper duros, tamales quemados, fruta que no se veía tan fresca. Me volvería a quedar pero sin el bufet de desayuno.

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8

Cesar

13 Aug 2024

·

Stayed 2 nights

Pretty good hotel. Very clean and staff was always polite and helpful. Could step up a little in it's buffet options.

10

Oscar

21 Jul 2024

·

Stayed 7 nights

This is the place to stay if your in Mexico City, all staff treat you very well. Amazing breakfast each morning, waiters Aurora and Jesus are the best. The higher up your room the less noise you hear from the city. You have many walkable places near by from shopping to dining. You can catch the city bus right in front of the hotel, which is one of the fastest transportation methods in the city. If I were to return to CDMX I would definitely stay here again.

10

Enrique

6 Sept 2024

·

Stayed 3 nights

Great room and bathroom. Could use a desk though. Very good restaurant.

10

Sofia

17 Nov 2025

·

Stayed 3 nights

Excelente opción. Impecable! Muy buen tamaño de habitación. El desayuno delicioso. El servicio impecable. Super recomendable!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $246	12 $318	13 $319	14 $284	15 $260	16 $249	17 $196
18 $189	19 $253	20 $631	21	22	23 $213	24 $199
25 $195	26 $423	27 $428	28 $510	29 $603	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $438	2 $308	3 $263	4 $263	5 $253	6 $202	7 $227
8 $203	9 $258	10 $258	11 $258	12 $258	13 $209	14 $199
15 $203	16 $258	17 $437	18 $383	19 $258	20 $404	21 $258
22 $258	23 $258	24 $417	25 $258	26 $304	27 $209	28 $243
29 $243	30 $277

Hyatt Regency Mexico City Insurgentes WTC

Prices for Hyatt Regency Mexico City Insurgentes WTC

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, City View

Deluxe Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Club Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Terrace, City View

Suite (Regency)

Standard Room, 2 Queen Beds, City View

Junior Suite

Deluxe Room, 2 Queen Beds, Terrace, City View

Club Room, 1 King Bed

Guest reviews of Hyatt Regency Mexico City Insurgentes WTC

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Regency Mexico City Insurgentes WTC

Prices for upcoming dates