PH Masarik 17

X

The staff was great, the rooms are clean, and the location is super. Very safe and a lot of places nearby to shop and eat.

Clean room, is a different experience, is like renting a room in a big apartment but an hotel at the same time, thanks for everything

The staff has been very nice, my room was ready and very clean. They messaged me with codes information ans a welcome message before I expected. The area is very convenient, pleasant, and safe. The bed was very comfortable.

The initial communication with the hotel was okay. We arrived late, and they promptly sent us the electronic key information, which was helpful. However, after that, responses from the staff became very slow. One major issue that ruined my experience was the cleanliness of the room. I checked in late at night only to find that the bathroom was not clean. The toilet had obvious signs of use from previous guests, which was very disturbing. Cleanliness—especially of the bed and bathroom—is the most basic expectation in any hotel, and this situation made me feel like I was using a public restroom. I informed the staff about this immediately, but the issue was only addressed two days later. If it weren’t for this, I would have given a much better review. Please make sure rooms are properly cleaned and checked before new guests arrive.