What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Does the hotel allow pets?

Pets are allowed at the property with a fee of CHF 35 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Zermatt, steps from the Matterhorn Museum and Mountaineers Cemetery. It is within close proximity to various attractions, including Zermatt-Matterhorn Ski Paradise (0.1 km) and St. Mauritius Church (0.1 km).

Does the hotel have a swimming pool?

The property features an indoor pool and an outdoor heated pool, available for guests to enjoy.

What are the hotel's policies for guests staying with children?

Children 8 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CHF 200 per night. Advance request or confirmation may be required.

Grand Hotel Zermatterhof - Luxury Stay in Zermatt

Average nightly price at Grand Hotel Zermatterhof by month, last 12 months (USD)
Month	Average price
January	$1,096
February	$1,367
March	$1,035
April	$913
June	$786
July	$773
August	$679
September	$894
December	$1,273

What guests think

Across many reviews, guests praise Grand Hotel Zermatterhof for exceptionally friendly, attentive service, a central Zermatt location, elegant spaces, and relaxing spa facilities, with breakfast often highlighted for its beautiful setting, live piano, and quality.

Rooms are comfortable and often offer Matterhorn views, though a few guests found some rooms and bathrooms dated or due for refresh. Overall, expect a classic luxury stay with standout hospitality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The spa is consistently praised.

Related guest reviews

10

Penelope

Feb 9, 2025

·

Stayed 4 nights

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa

10

Stuart

Dec 27, 2024

·

Stayed 3 nights

Good central location. Good Spa. Rooms a little dated.

10

Doug

Jan 19, 2025

·

Stayed 3 nights

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

10

Erik

Jul 2, 2024

·

Stayed 2 nights

Great location and wonderful service. Piano bar and breakfast were great.

10

Angela

Aug 11, 2024

·

Stayed 2 nights

Fantastic service and excellent amenities!

10

Ancuta

Mar 10, 2022

·

Stayed 7 nights

Very nice experience with friendly personnel. SPA area was great. Gym room really small with limited number of fitness machines.

10

Lise

Feb 26, 2023

·

Stayed 7 nights

Very cosy atmosphere, great staff. Fantastic breakfast. Great location. Wonderful sunny patio.

10

Luke

Jan 17, 2026

·

Stayed 2 nights

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

Leandra

Apr 7, 2023

·

Stayed 2 nights

If you are looking for a special hotel in Zermatt, then this is the place! A total 5-star property in terms of rooms, location, service, staff, food and spa! We loved it here and can't wait to return to ski next time.

10

Huiting

Oct 9, 2023

·

Stayed 3 nights

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

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Cleanliness

Not enough information in reviews.

Related guest reviews

10

Rolf

Sep 30, 2023

·

Stayed 1 night

Check-in was poor, we were not picked up at train station as promised. Also, room was not ready, and when concierge gave us room key , again room still needed to be cleaned ☹️. However, after manager intervened, all great. He gave us an upgrade (suite), with Matterhorn view😊👍. Thereafter, everything great, wonderful staff and excellent breakfast.

10

Huiting

Oct 9, 2023

·

Stayed 3 nights

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are elegant and comfortable, many with Matterhorn views and generous space; a few guests felt some rooms and bathrooms are dated or due for refresh.

Related guest reviews

6

ahmet

Jan 30, 2023

·

Stayed 2 nights

rooms need to be renovated, especially bathrooms

10

Stuart

Dec 27, 2024

·

Stayed 3 nights

Good central location. Good Spa. Rooms a little dated.

10

Peter

Sep 17, 2024

·

Stayed 2 nights

not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.

10

Ricardo

Mar 16, 2023

·

Stayed 1 night

Great location. Wonderful staff. Excellent view from the room!

10

Yasuhiro

Oct 14, 2023

·

Stayed 2 nights

高級ホテルに縁のない人間でしたが、テラスやベッドからマッターホルンを望むことができ、最高の思い出になりました。

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10

VIRGINIA

Jun 29, 2024

·

Stayed 3 nights

Incrível, o quarto era muito espaçoso e ao mesmo tempo muito acolhedor, tinha uma vista maravilhosa e bombons, vinho e frutas aguardando no quarto, uma bela recepção. O banheiro também era bem grande com banheira e chuveiro separados, e o banho era muito bom.

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10

Luke

Jan 17, 2026

·

Stayed 2 nights

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

rodrigo

Feb 12, 2026

·

Stayed 2 nights

Quarto ótimo e atendimento espetacular!!!!!!

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10

Huiting

Oct 9, 2023

·

Stayed 3 nights

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

10

Helima

Mar 22, 2024

·

Stayed 6 nights

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.

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Service

Staff receive consistent praise for being friendly, attentive and highly professional, with helpful train-station meet and transfer support.

Related guest reviews

10

William

Feb 26, 2024

·

Stayed 5 nights

This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.

10

Anders

Jul 11, 2025

·

Stayed 1 night

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.

10

Robert

Jun 20, 2025

·

Stayed 2 nights

Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.

10

FABIANE

Sep 21, 2025

·

Stayed 2 nights

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

10

Terri

Aug 21, 2025

·

Stayed 3 nights

The hotel and staff are amazing. They were very friendly and accommodating. This is truly a leading hotels of the world

10

MARCO

Sep 6, 2025

·

Stayed 3 nights

The staff was excellent

10

Fabio

Jan 22, 2024

·

Stayed 2 nights

Incrível hospedagem no Grand Hotel Zermatterhof, ficamos hospedados por 2 dias, no final da nossa viagem, após 7 dias de Snow/ski, muito bem localizado, bem central, o hotel oferece ainda transfer de/para estação. Atendimento muito bom de todos, jantamos 1 dia no restaurante michelin, com excelente comida e atendimento, e outro no saycheese muito bom também. Café da manha maravilhoso com teto de vidro muito legal também. Minha noiva esqueceu um gorro, entramos em contato com o hotel que fez de tudo e nos ajudou a encontrar e vai nos enviar via correio. Com certeza quando voltar a Zermatt ficaremos hospedados nele, espetacular

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10

Luke

Jan 17, 2026

·

Stayed 2 nights

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

Luis R

Jul 26, 2023

·

Stayed 2 nights

The treatment was special from the time we left the taxi. Paolo’s warming reception made the difference with other hotel’s staff: courteous, professional yet friendly, and his presence and disposition were stunning. This is my fourth stay in Zermatt and the best at this great hotel.

10

Huiting

Oct 9, 2023

·

Stayed 3 nights

All the staff are super prompt and friendly, especially the staff handling breakfast, spa who makes me feel very welcomed! Fast check in ans thanks to the staff handling my check in, for the free upgrade. The one bedroom is super nice and big and everything looks so wonderful. Housekeeping is very diligent and do housekeeping twice a day. Breakfast is very good, gym is very good, the whole hotel looks magnificient and grand (wow). Would definitively love to stay in there again, its the best hotel i ever stayed in switzerland so far.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central location convenient for exploring Zermatt and accessing ski lifts (about an eight minute walk to one, taxi to another); some rooms offer Matterhorn views.

Related guest reviews

10

Penelope

Feb 9, 2025

·

Stayed 4 nights

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa

10

Stuart

Dec 27, 2024

·

Stayed 3 nights

Good central location. Good Spa. Rooms a little dated.

10

Doug

Jan 19, 2025

·

Stayed 3 nights

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

10

FABIANE

Sep 21, 2025

·

Stayed 2 nights

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

10

Linda

Oct 26, 2023

·

Stayed 2 nights

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*

8

Tamara

Feb 27, 2023

·

Stayed 4 nights

This was a beautiful hotel in a perfect location.

10

Ricardo

Mar 16, 2023

·

Stayed 1 night

Great location. Wonderful staff. Excellent view from the room!

10

Yasuhiro

Oct 14, 2023

·

Stayed 2 nights

高級ホテルに縁のない人間でしたが、テラスやベッドからマッターホルンを望むことができ、最高の思い出になりました。

Translate

10

VIRGINIA

Jun 29, 2024

·

Stayed 3 nights

Incrível, o quarto era muito espaçoso e ao mesmo tempo muito acolhedor, tinha uma vista maravilhosa e bombons, vinho e frutas aguardando no quarto, uma bela recepção. O banheiro também era bem grande com banheira e chuveiro separados, e o banho era muito bom.

Translate

10

Ankur

Jul 20, 2025

·

Stayed 2 nights

Awesome property. Superb location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and ambiance, including a beautiful glass-ceiling room and live piano; on-site restaurants such as Luci and Saycheese also receive strong feedback, with brunch highlighted.

Related guest reviews

10

Doug

Jan 19, 2025

·

Stayed 3 nights

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.

10

Andreas

Sep 21, 2023

·

Stayed 1 night

Ausgezeichnetes Hotel mit sehr gutem und kompetentem Service. Suiten sind empfehlenswert und jeden Franken wert. Brasserie bietet gute Auswahl an Gerichten. Frühstücksbuffet ist extraklasse.

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10

Erik

Jul 2, 2024

·

Stayed 2 nights

Great location and wonderful service. Piano bar and breakfast were great.

10

LINDA

Oct 22, 2023

·

Stayed 3 nights

The acommodations were excellent and the restaurant Liusa service was superb.

10

Niklas

Jul 28, 2024

·

Stayed 2 nights

Bestes Hotel in Zermatt, klasse Service! Frühstück ist fantastisch!

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10

Sharmila

Jul 4, 2023

·

Stayed 2 nights

It was a wonderful room with a view. The staff were helpful, had made reservations prior to our arrival communicating by email. The restaurant manager at Luci was amazing, as was the food. The highlight was the piano player Giovanni and the singer, who performed every evenin.

10

Fabio

Jan 22, 2024

·

Stayed 2 nights

Incrível hospedagem no Grand Hotel Zermatterhof, ficamos hospedados por 2 dias, no final da nossa viagem, após 7 dias de Snow/ski, muito bem localizado, bem central, o hotel oferece ainda transfer de/para estação. Atendimento muito bom de todos, jantamos 1 dia no restaurante michelin, com excelente comida e atendimento, e outro no saycheese muito bom também. Café da manha maravilhoso com teto de vidro muito legal também. Minha noiva esqueceu um gorro, entramos em contato com o hotel que fez de tudo e nos ajudou a encontrar e vai nos enviar via correio. Com certeza quando voltar a Zermatt ficaremos hospedados nele, espetacular

Translate

10

Luke

Jan 17, 2026

·

Stayed 2 nights

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!

10

Cecilia

Aug 9, 2024

·

Stayed 2 nights

Le pianiste lors du petit-déjeuner.

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10

Manoj

Oct 14, 2023

·

Stayed 1 night

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.

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Grand Hotel Zermatterhof

Prices for Grand Hotel Zermatterhof

Monthly average prices

About this property

Location

Room options

Deluxe Double Room (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View)

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom (Matterhorn View)

Suite (Chalet)

Classic Double Room (Matterhorn View)

Double Room

Deluxe Double Room

Superior Double Room (Classic)

Classic Double Room

Suite (Chalet Matterhorn View)

Signature Suite, 1 Bedroom (Classic)

Grand Suite (Matterhorn View)

Guest reviews of Grand Hotel Zermatterhof

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Hotel Zermatterhof

Prices for upcoming dates