Holiday Inn Express & Suites Killeen - Fort Hood Area by IHG

People coming and going all hours. Super loud in the halls, loud ac kept waking me up too. I could hear even snoring in the rooms around us but i was told there was sound proofing in the rooms. If you need quiet this may not be the place for you. Staff was friendly and apologetic about both ice machines being broken and offered a credit, but i didnt see a credit. Meh not a big deal i guess. Is what it is?

None

The front desk receptionist was extremely rude and unprofessional. Has no business serving the public. Worst experience I have ever had with a hotel. And I do travel a lot.

Overall it’s good place, just the compound was clean and there a weird smell inside. But the staff was very exceptional.

The morning staff on Friday was helpful. She rectified the problem with professionalism and understanding. She moved us to another floor and room. I give her five(5) stars!