Name: P.C. Boutique H. Napoli Centro
Address: Piazza Giovanni Bovio 22, scala B, Naples, Italy, Naples, Campania, Italy
Rating: 10

Guest reviews

10

Exceptional

Based on 1 verified review

What guests think

AI-generated summary based on recent guest reviews

At P.C. Boutique H. Napoli Centro, guests report complicated off site check in, a 200 euro deposit with slow refunds, extra cash fees, and rooms not matching bookings, while the location is central and some rooms are spacious.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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4

Robert

4 weeks ago

·

Stayed 1 night

We booked a superior room with a king sized bed and a city view in the main building. We were allocated a room in an annex building on the 5th floor with no view (other than a wall with an air conditioning unit on) with a small double bed and the bathroom was nothing like the one in the room we booked and it had a terrible smell to it. There were marks on the flooring and one of the bedside cabinets was falling to bits. There was no tea and coffee making facilities as stated. The check in was in a separate location which I understood from the booking. We could only pay cash for the tax so I had to walk to a cash machine. We paid a deposit charge too which I expected but I have had no indication of when this will be refunded. The room we were allocated appears to be a student room which was contained with 4 other rooms behind a shared entrance. Altogether I was not impressed, especially as we were not allocated the room we actually booked.

6

George

31 Jan 2026

·

Stayed 7 nights

Most of the staff could not speak English. Used Google Translate. Housekeeping did not lock our room after they left. Staff said it was not their responsibility. After asking them to not go in our room they continued to do so and left the door ajar again. The ad said coffee maker/kettle and there was not one in our room. They rolled their eyes as we returned to the check in and showed the ad indicating this to be the case. Had to hold the on button down to get it to work. The location was perfect. The sign The Customer is Not Always Right which was hanging at check in was not pleasant and should have been our first clue that they would not be pleasant to deal with.

2

Lisbeth

6 Dec 2025

·

Stayed 3 nights

Do NOT Use The staff would not hand over the keys until they demanded more money in cash than we were quoted from Expedia and as it was non-refundable we had no option but to pay. They put us in a different property with no ocean view and have not refunded our deposit. We were made to feel so unwelcome by the woman checking us in, she was not listening, refused to talk to Expedia and woudl not let us have our keys until we paid something they called an 'Expedia fee' in cash.

2

Kevin

21 Oct 2025

·

Stayed 1 night

Awful!

2

Monique

19 Oct 2025

·

Stayed 3 nights

Worst customer service ever. Even have a sign that says “the customer is not always right”. I’ve never had to pay a deposit to stay in a room before 200 euro is ridiculous. They also make you pay for extra fees in cash only. There were alot of disappointed people in reception. The reception was also a 20 minute walk from where I was staying. They also charged me double for city tax and cleaning as I was staying in a double bed room so they charged me for 2 people. Not worth the money at all - highly do not recommend.

Piazza Giovanni Bovio 22, scala B, Naples, Italy

Location

Located in Naples City Centre, a neighborhood in Naples, P.C. Boutique H. Napoli Centro by ClaPa Group Dislocated Hospitality is near the airport and near a metro station. Port of Naples and Molo Beverello Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Gulf of Naples and Mount Vesuvius. Looking to enjoy an event or a game while in town? See what's happening at Diego Armando Maradona Stadium or Arena Flegrea.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 20:00

Before 10:00

FAQs

Paid parking is available nearby, with fees ranging from EUR 35 to EUR 45 per day, located approximately 656 feet away from the hotel. Reservations are not mentioned as required.

Pets are allowed at the hotel with a fee of EUR 35 per pet, per night, and a maximum charge of EUR 50 per stay, plus a one-time cleaning fee of EUR 10. Service animals are exempt from these fees.

Check-in begins at 15:00 and ends at 20:00, while check-out is required by 10:00. Early check-in is available for a fee of EUR 35, subject to availability, and late check-out incurs a fee of EUR 40, also subject to availability.

Airport shuttle services are available for EUR 30.00 per vehicle, one way. Guests can arrange the transfer by contacting the property in advance.

The hotel features an elevator that is wheelchair accessible, as well as step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

The hotel is situated in Naples City Centre, near the airport and a metro station. It is close to the Port of Naples and Molo Beverello Port, with attractions like Gulf of Naples and Mount Vesuvius nearby. Public transport options are available.

Children are allowed at the hotel, and all guests, including children, must be present at check-in.

The hotel offers cribs for a fee of EUR 40 per day and rollaway beds for EUR 70 per day. Availability is subject to confirmation, and advance requests are recommended.

P.C. Boutique H. Napoli Centro

Amenities

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