Name: BALAM Playa - 15Th Ave
Address: Avenida 15 Norte Entre Calle 2 y Avenida Juarez, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 8.05

Guest reviews

8.1

Very good

Based on 351 verified reviews

What guests think

AI-generated summary based on recent guest reviews

BALAM Playa - 15Th Ave is a budget, centrally located option near the beach, Fifth Avenue, and the ADO terminal, with reviews highlighting inconsistent cleanliness and maintenance, limited amenities, and mixed service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Tracy

2 weeks ago

·

Stayed 14 nights

No beach close by. The pool was small and had sketchy looking wires too close to the pool. People running up and down the halls was loud. Breakfast was a piece of toast and a glass of Tang type orange juice and a coffee. The place was a disappointment.

10

Cedrick

3 weeks ago

·

Stayed 1 night

Wow, a small hotel that might not look like much at first glance… I highly recommend booking room 19. Why? Two large doors that open directly onto a super cozy terrace, with a rooftop pool and a view of 15th Avenue. Close to everything! The hotel staff are friendly and very welcoming. We truly invite you to discover this little paradise: charming, warm, and wonderfully peaceful. But is not a beach front

10

Patricia

Apr 4, 2026

·

Stayed 1 night

The staff was magnificent, great location.

4

Mario

Apr 1, 2026

·

Stayed 2 nights

Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel.

4

Calvin

Feb 7, 2026

·

Stayed 4 nights

Staff was hit or miss. The morning shift front desk was not friendly, however, Gabby the cleaning staff was very kind and greeted me by name every day. Alejandro, the afternoon front desk worker was great and friendly. The mattress was old and very uncomfortable and the bathroom was also very old. The shower leaked and sprayed everywhere when turned on. The noise level from the street echoed through the main corridoro on the first floor. I would not stay here again.

Avenida 15 Norte Entre Calle 2 y Avenida Juarez, Playa del Carmen Centro, Playa del Carmen, Quintana Roo, Mexico

Location

With a stay at BALAM Playa - 15 Th. Ave in Playa del Carmen (Downtown Playa del Carmen), you'll be within a 5-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.3 mi (0.5 km) from Playa del Carmen Maritime Terminal and 5.7 mi (9.1 km) from Xcaret Eco Theme Park.

Founders Park(0.2 miles)

Quinta Avenida(0.2 miles)

Playa del Carmen Main Beach(0.2 miles)

Mercado Playa del Carmen(0.2 miles)

Paseo del Carmen(0.2 miles)

Plaza Paraiso(0.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Uncovered self-parking is available on-site for a fee of USD 10 per day. Nearby parking is also available for the same fee, located 164 feet away.

A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.

Pets are allowed at the property with a fee of USD 5 per pet, per day. Service animals are exempt from this fee.

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

The property is located in Downtown Playa del Carmen, within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. It is approximately 0.3 miles from Playacar Beach and the Playa del Carmen Maritime Terminal.

Yes, there is an outdoor swimming pool available, with access from 8:00 AM to 11:00 PM.

Children are welcome at the property, and there is no minimum age for children to stay for free.

BALAM Playa - 15Th Ave

Amenities

Property description

Book on Vio