CASA LUCIANA Condesa

Wonderful service and food

The staff was wonderful here! I had mentioned that it was my birthday when I arrived and they remembered! I was treated with un globito in my room and they sang happy birthday to me at breakfast! So very nice of them. The location in La Condesa is very central and easy Uber rides to all tourist spots. The hotel also was well maintained and tastefully decorated. I would recommend to everyone and would stay here again on my next visit.

Great and attentive service, excellent and generous breakfast with a great selection, fantastic location. I really enjoyed my stay here and plan to return again in the future.

Beautiful hotel in a perfect location. The hotel and rooms are stunning, with very comfortable beds, nice bathrooms, and TVs. The rooftop area is fantastic, and we enjoyed using the hot tub. The staff were incredibly friendly and welcoming, and the breakfast was excellent. We had a great stay.

Communication was terrible. I tried to contact them through various different means over several months beforehand and got no response. I then had to have guests who were leaving let us in upon arrival as we were stuck on the street with no comms as to how to get in. The room itself was nice (though freezing) and the staff were very friendly. However, again, there was a major communication issue the day we were leaving. We stored bags and made clear we would be back at 9pm however on our return the staff on shift had not been made aware of this and the masseuses had locked our bags in the room they were working in and refused to open the door. The poor staff member tried but they outright ignored him. Why on earth these people did not apply common sense and remove the bags beforehand is beyond me. It took over an hour of us pleading and trying to get the bags to the point they were asking if we could get our commercial flight moved back an hour?? We finally got our bags and luckily managed to get our bags checked in at the airport after explaining the situation. This was beyond ridiculous and despite being a great place on the face of it, the horrific communication means I would not recommend this to others.