Andaz Condesa Mexico City, By Hyatt
US$360
/ night
Avg. for October
Prices for Andaz Condesa Mexico City, By Hyatt
Select dates to see prices and availability
US$360
/ night
Avg. for October
Monthly average prices
Nightly prices at Andaz Condesa Mexico City, By Hyatt average US$257 in the cheapest month (January) and US$469 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$257 |
| February | US$274 |
| March | US$271 |
| April | US$339 |
| May | US$316 |
| June | US$469 |
| July | US$278 |
| August | US$274 |
| September | US$294 |
| October | US$360 |
| November | US$364 |
| December | US$293 |
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Oct · US$360
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Most expensive: June (~US$469)
Cheapest: January (~US$257)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness center. Additional amenities at this Art Dec...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mexico City? This hotel has 7254 square feet (674 square meters) of space consisting of conference space and 5 meeting rooms.
Dining
Enjoy local cuisine at Cabuya Rooftop Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 213 individually furnished guestrooms, featuring minibars (stocked with some free items) and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and coffee/tea makers, as well as phones with free local calls.
Location
Located in Mexico City (La Condesa), Andaz Condesa Mexico City, By Hyatt is within a 10-minute walk of Mexico Park and Medellín Market. This luxury hotel is 1.9 mi (3.1 km) from Luis Barragán House and Studio and 8.6 mi (13.8 km) from Basilica of Our Lady of Guadalupe.
What's nearby
Avenida Insurgentes(0.1 Miles)
Blackberry Auditorium(0.2 Miles)
Mexico Park(0.3 Miles)
Medellín Market(0.4 Miles)
Spain Park(0.5 Miles)
Cibeles Fountain(1.1 Miles)
World Trade Center Mexico City(1.1 Miles)
National Medical Center (Siglo XXI)(1.1 Miles)
Chapultepec Park(1.2 Miles)
Poliforum Siqueiros(1.2 Miles)
Parque Delta(1.2 Miles)
Pepsi Center(1.3 Miles)
Paseo de la Reforma(1.3 Miles)
General Hospital of Mexico Dr. Eduardo Liceaga(1.3 Miles)
Metropoli Patriotismo(1.4 Miles)
Benito Juarez International Airport (MEX)(7.6 Miles)
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)(28.4 Miles)
Toluca, Estado de Mexico (TLC-Toluca Intl.)(34.1 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Location
Aguascalientes 158, Col. Hipodromo Condesa, Cuauhtemoc, Hipódromo, Mexico City, Mexico
Avenida Insurgentes (0.1 Miles)
Blackberry Auditorium (0.2 Miles)
Mexico Park (0.3 Miles)
Medellín Market (0.4 Miles)
Spain Park (0.5 Miles)
Cibeles Fountain (1.1 Miles)
Room options
9
Room, 1 King Bed (High Floor)
Room details
1 Extra-Large Double Bed
Sleeps 2
344 ft²
Air ConditioningHeated FloorHeating
4
Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 3
344 ft²
Air ConditioningHeated FloorHeating
9
Suite (Andaz)
Room details
1 Extra-Large Double Bed
Sleeps 3
592 ft²
Air ConditioningHeated FloorHeating
11
Room, 1 King Bed, City View
Room details
1 Extra-Large Double Bed
Sleeps 2
344 ft²
Air ConditioningHeated FloorHeating
9
Suite, City View
Room details
1 Extra-Large Double Bed
Sleeps 3
592 ft²
Air ConditioningHeated FloorHeating
5
Room, 2 Double Beds, City View
Room details
2 Double Beds
Sleeps 3
344 ft²
Air ConditioningHeated FloorHeating
9
Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
344 ft²
Air ConditioningHeated FloorHeating
5
Room, 2 Double Beds (High Floor)
Room details
2 Double Beds
Sleeps 3
344 ft²
Air ConditioningHeated FloorHeating
Guest reviews of Andaz Condesa Mexico City, By Hyatt
8.9
Fabulous
Based on 445 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Andaz Condesa Mexico City, By Hyatt, guests consistently praise the warmly welcoming staff and walkable Condesa location, while feedback on rooms and amenities is more mixed, citing stylish spaces but dim lighting, occasional noise, and a small rooftop pool.
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What guests think
At Andaz Condesa Mexico City, By Hyatt, guests consistently praise the warmly welcoming staff and walkable Condesa location, while feedback on rooms and amenities is more mixed, citing stylish spaces but dim lighting, occasional noise, and a small rooftop pool.
Many highlight excellent breakfasts, a vibrant rooftop bar, and generally tasty food and room service, though some find prices high. Common pain points include pool closures or limited loungers, occasional check-in or billing missteps, and sporadic maintenance or cleanliness issues like clogged showers, weak lighting, heating controls, or street noise. Overall, expect a stylish, pet-friendly base in a great neighborhood, ideal for city exploring rather than sunbathing by the pool.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop spaces are stylish and popular, but the pool is small with very limited loungers and was closed at times; some note confusing multi-elevator access and occasional gym equipment issues. Spa and gym are otherwise well regarded.
Related guest reviews
10
Vivian
9 Jul 2024
·
Stayed 4 nights
Great food on site, cool property and great vibes. Only negative feedback was crossing over elevators between properties for gym access and 3 out of 4 treadmills were out of commission Otherwise amazing experience
Great food on site, cool property and great vibes. Only negative feedback was crossing over elevators between properties for gym access and 3 out of 4 treadmills were out of commission Otherwise amazing experience
10
Martin
20 May 2025
·
Stayed 5 nights
Really enjoyed our stay. Plenty of cafes and restaurants in the immediate area and felt safe too. Staff and hotel could not be faulted. Room service on two occasions and both was delicious and fast. Only thing is the pool area has nowhere really to sit or lie in the sun if you wish to. There’s only 3 loungers that are in the pool directly in the sun. Apart from that minor issue, we really enjoyed our stay and would stay again if in the area.
Really enjoyed our stay. Plenty of cafes and restaurants in the immediate area and felt safe too. Staff and hotel could not be faulted. Room service on two occasions and both was delicious and fast. Only thing is the pool area has nowhere really to sit or lie in the sun if you wish to. There’s only 3 loungers that are in the pool directly in the sun. Apart from that minor issue, we really enjoyed our stay and would stay again if in the area.
8
Adriana
5 Jun 2024
·
Stayed 6 nights
This was a beautiful property. We felt very safe. They provided prompt and friendly service. The only downfall was the pol was closed during our stay and we were not notified prior to our arrival. We looked forward to the beautiful pool and bar, but sadly we were not able to experience it. However they did provide us with a pass to the Hyatt Regency, but their pool was very underwhelming. It did not have a bar, it seemed like an apartment complex pool.
This was a beautiful property. We felt very safe. They provided prompt and friendly service. The only downfall was the pol was closed during our stay and we were not notified prior to our arrival. We looked forward to the beautiful pool and bar, but sadly we were not able to experience it. However they did provide us with a pass to the Hyatt Regency, but their pool was very underwhelming. It did not have a bar, it seemed like an apartment complex pool.
8
Chris
21 Sept 2025
·
Stayed 4 nights
Excellent location, good vibe and overall amenities. A bit pricey for what you get and the pool is a bit of a let down. Would appreciate more places to lay down and lounge.
Excellent location, good vibe and overall amenities. A bit pricey for what you get and the pool is a bit of a let down. Would appreciate more places to lay down and lounge.
6
erica
26 May 2024
·
Stayed 3 nights
We selected this hotel because it had an outdoor pool and we and my daughter would love to end our days at the rooftop pool and restaurants. We were told upon arrival the pool was closed for a month. I had booked the hotel only two weeks before. No pool closure was noted. I checked the hotels.com listing again and it still advertised an outdoor pool. This was a huge disappointment and the reason we chose this pool among other competing hotels. We were offered passes at a non heated cold indoor pool at an aging facilities across town (25 min Uber ride) at the Hyatt—this was a sad consolation. Originally given a room on the first floor the noise from the street including ambulances and car alarms and gates for deliveries was terrible. We also heard music from the restaurant and bar that had been moved from the roof to the area below us through the walls. After complaining about the noise we were told we would be moved on the next day to the 16th floor. We packed up our bags and on our way out for the day confirmed we were being moved. We were then told we were being moved to the second floor. When we said this was completely unacceptable and would not reduce the noise enough. After asking to speak to a manager, on the spot they refound the room on the 16th floor and we were able to move. They then brought us the wrong bags an hour later. And the room was still very very loud I believe the windows are thin - car alarms etc. We will not stay here again.
We selected this hotel because it had an outdoor pool and we and my daughter would love to end our days at the rooftop pool and restaurants. We were told upon arrival the pool was closed for a month. I had booked the hotel only two weeks before. No pool closure was noted. I checked the hotels.com listing again and it still advertised an outdoor pool. This was a huge disappointment and the reason we chose this pool among other competing hotels. We were offered passes at a non heated cold indoor pool at an aging facilities across town (25 min Uber ride) at the Hyatt—this was a sad consolation. Originally given a room on the first floor the noise from the street including ambulances and car alarms and gates for deliveries was terrible. We also heard music from the restaurant and bar that had been moved from the roof to the area below us through the walls. After complaining about the noise we were told we would be moved on the next day to the 16th floor. We packed up our bags and on our way out for the day confirmed we were being moved. We were then told we were being moved to the second floor. When we said this was completely unacceptable and would not reduce the noise enough. After asking to speak to a manager, on the spot they refound the room on the 16th floor and we were able to move. They then brought us the wrong bags an hour later. And the room was still very very loud I believe the windows are thin - car alarms etc. We will not stay here again.
4
Sandeep
1 Jun 2024
·
Stayed 4 nights
We booked a two bedroom room. When we arrived (one hour after check-in) we were told that our room wouldn't be ready for a few hours. We could wait for one hour and get a room with one bed. Rooftop bar and pool are closed for renovation (isn't this a fairly new hotel??? Why renovating already??) So they were offering to let people go to a Hyatt hotel somewhere nearby for a swim. Guess this was causing delays in checking out. Seems like a huge mess. Received two free massages for it. Room was alright, nothing special. Kind of on the smaller end. A huge pillar one one side that took up extra space. Bathroom was not closed off from the room. Every call to room service took multiple calls and over one hour. Overall, for a brand that is supposed to be a "luxury" hotel, not worth the extra money. Location wasn't bad, fairly central with a quick Uber trip to Roma and 10 minute walk to cafes in Condessa.
We booked a two bedroom room. When we arrived (one hour after check-in) we were told that our room wouldn't be ready for a few hours. We could wait for one hour and get a room with one bed. Rooftop bar and pool are closed for renovation (isn't this a fairly new hotel??? Why renovating already??) So they were offering to let people go to a Hyatt hotel somewhere nearby for a swim. Guess this was causing delays in checking out. Seems like a huge mess. Received two free massages for it. Room was alright, nothing special. Kind of on the smaller end. A huge pillar one one side that took up extra space. Bathroom was not closed off from the room. Every call to room service took multiple calls and over one hour. Overall, for a brand that is supposed to be a "luxury" hotel, not worth the extra money. Location wasn't bad, fairly central with a quick Uber trip to Roma and 10 minute walk to cafes in Condessa.
8
Anastasia
10 Nov 2025
·
Stayed 3 nights
Clean, comfortable and modern room. Very nice hotel, gorgeous roof top pool but disappointing the main area around the pool gets taken up by the roof top bar and doesn’t allow for areas to lounge in the sun. The roof top bar is very cute though!
Clean, comfortable and modern room. Very nice hotel, gorgeous roof top pool but disappointing the main area around the pool gets taken up by the roof top bar and doesn’t allow for areas to lounge in the sun. The roof top bar is very cute though!
10
Juan
19 Jul 2024
·
Stayed 4 nights
Wonderful hotel. Will stay there again on my next visit. Everything from the staff, restaurant, spa, gym, location is fantastic.
Wonderful hotel. Will stay there again on my next visit. Everything from the staff, restaurant, spa, gym, location is fantastic.
10
Luke
5 Apr 2024
·
Stayed 2 nights
An amazing hotel with beautiful design in a great neighbourhood. The design details are impeccable throughout the hotel. The rooftop pool is small but offers incredible views and is a highlight. The gym is modern and I particularly liked the Peloton treadmills. All the communal areas of the hotel are stunning with thoughtful details but the rooms themselves are a little corporate. They are also quite gloomy and would benefit from more lighting and colour.
An amazing hotel with beautiful design in a great neighbourhood. The design details are impeccable throughout the hotel. The rooftop pool is small but offers incredible views and is a highlight. The gym is modern and I particularly liked the Peloton treadmills. All the communal areas of the hotel are stunning with thoughtful details but the rooms themselves are a little corporate. They are also quite gloomy and would benefit from more lighting and colour.
6
Matthew
19 Apr 2025
·
Stayed 5 nights
The top pool area was very small and not amenable to relaxing. The rooftop bar didn’t seem very open and the service at the Wooftop was slow and the bar is a pain to get to.
The top pool area was very small and not amenable to relaxing. The rooftop bar didn’t seem very open and the service at the Wooftop was slow and the bar is a pain to get to.
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests describe the property and rooms as very clean or spotless, though a few report lapses such as worn towels, bathroom odors, pests, or leftover items.
Related guest reviews
6
Ashoka
12 Dec 2024
·
Stayed 2 nights
Había animalitos en la cama, que asco. Su opción fue cambiarnos de cuarto y no darnos la cara. También encontramos botellas vacías, ah y una uña que evidentemente no era nuestra porque usamos gelish. Si me dio asquito en general estar ahí, es más mi reserva era de 2 días y me quedé una, prefería decirle a una amiga que si no quería estar ahí (obvio no le conté los animalitos) para no desaprovechar la estadía.
Había animalitos en la cama, que asco. Su opción fue cambiarnos de cuarto y no darnos la cara. También encontramos botellas vacías, ah y una uña que evidentemente no era nuestra porque usamos gelish. Si me dio asquito en general estar ahí, es más mi reserva era de 2 días y me quedé una, prefería decirle a una amiga que si no quería estar ahí (obvio no le conté los animalitos) para no desaprovechar la estadía.
10
CYNTHIA
2 Mar 2024
·
Stayed 4 nights
The Andaz Mexico City Condessa Hotel is beautiful, very modern and spotless. The rooms, gym, cafe and roof restaurant were all delightful. The staff was attentive, friendly and extremely professional at all times of the day and night. I could not have picked a better place to stay, and will tell everyone they must stay there. It was amazing.
The Andaz Mexico City Condessa Hotel is beautiful, very modern and spotless. The rooms, gym, cafe and roof restaurant were all delightful. The staff was attentive, friendly and extremely professional at all times of the day and night. I could not have picked a better place to stay, and will tell everyone they must stay there. It was amazing.
10
David
1 Mar 2024
·
This property was beautiful and all of the staff was amazing. The rooms are both spacious and extremely clean. It’s located in a very nice and safe neighborhood. It’s a short drive to all of the shopping and main events. There are many super nice places to eat and drink within walking distance. The only thing I did not care for was the breakfast buffet was a bit overpriced and not the best food.
This property was beautiful and all of the staff was amazing. The rooms are both spacious and extremely clean. It’s located in a very nice and safe neighborhood. It’s a short drive to all of the shopping and main events. There are many super nice places to eat and drink within walking distance. The only thing I did not care for was the breakfast buffet was a bit overpriced and not the best food.
10
Marjaneh
16 Aug 2024
·
Stayed 1 night
Great service. Comfortable and clean.
Great service. Comfortable and clean.
2
Amir
1 Dec 2023
·
Stayed 4 nights
Had a terrible experience at this hotel during thanks giving holidays. Hotel rooms (I changed two rooms) were nasty and showers had hair and dirt from other guests. They didn’t even bother cleaning rooms. This hotel is super old (with new facade) and the heat system is central for the whole floor! So every two hours I had to call reception and beg them to turn the heat on and after two hours automatically switches to cool in the middle of winter. They gave me a space heater and given this building being ancient old every time I plugged in the space heater the fuse was blown! The “engineers” took a look and said two rooms share same circuit and I have to wait for other room to stop using electricity so that o can use my heater! Reception and hotel management were cold and irresponsible. They didn’t even ask about my issues at the check out. I won’t recommend this hotel to anyone who travels and cares about their comfort.
Had a terrible experience at this hotel during thanks giving holidays. Hotel rooms (I changed two rooms) were nasty and showers had hair and dirt from other guests. They didn’t even bother cleaning rooms. This hotel is super old (with new facade) and the heat system is central for the whole floor! So every two hours I had to call reception and beg them to turn the heat on and after two hours automatically switches to cool in the middle of winter. They gave me a space heater and given this building being ancient old every time I plugged in the space heater the fuse was blown! The “engineers” took a look and said two rooms share same circuit and I have to wait for other room to stop using electricity so that o can use my heater! Reception and hotel management were cold and irresponsible. They didn’t even ask about my issues at the check out. I won’t recommend this hotel to anyone who travels and cares about their comfort.
10
Kayleigh
17 Jun 2025
·
Stayed 3 nights
The hotel is beautiful and exceeded our expectations. The rooms were spotless, the food in the rooftop bar/restaurant was delicious and all the staff were super friendly and helpful! When I come back to Mexico City I will definitely be staying here!
The hotel is beautiful and exceeded our expectations. The rooms were spotless, the food in the rooftop bar/restaurant was delicious and all the staff were super friendly and helpful! When I come back to Mexico City I will definitely be staying here!
10
Philip
21 Aug 2025
·
Stayed 7 nights
Great location, awesome staff—super clean rooms.
Great location, awesome staff—super clean rooms.
10
Victor O
27 Feb 2025
·
Stayed 3 nights
muy buena, solo las toallas esta muy usadas
muy buena, solo las toallas esta muy usadas
10
Elmo
5 Apr 2024
·
Stayed 4 nights
Friendly staff, clean, great service. Will definitely be back!
Friendly staff, clean, great service. Will definitely be back!
8
Stephanie
20 Mar 2024
·
Stayed 2 nights
Good/ average property. There's not a lot of lighting in the room and there was a smell in the bathroom. Once the lighting is fixed, the property may have more appeal. The amenities are nice: coffee shop/spa & gym.
Good/ average property. There's not a lot of lighting in the room and there was a smell in the bathroom. Once the lighting is fixed, the property may have more appeal. The amenities are nice: coffee shop/spa & gym.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and generally comfortable, but several mention dim lighting, compact or awkward layouts and views, limited bathroom privacy (thin doors), and noise from streets or neighboring guests; some also note heating/AC quirks.
Related guest reviews
10
Debra
22 Oct 2024
·
Stayed 4 nights
The only comment I can make is that the lighting in the room was very poor. Everything else was great!
The only comment I can make is that the lighting in the room was very poor. Everything else was great!
10
Personal
2 Apr 2024
·
Stayed 8 nights
I can't thank Andaz enough for such a fantastic stay during our time in Mexico City. The rooms are lovely, the service and staff are super attentive and caring. The hotel itself has a great vibe, with a bar downstairs, cafe next to the lobby, another pet-friendly cafe upstairs and a rooftop bar and pool. A couple things to note is that the standard rooms do not have private bathrooms/toilets in the room - there is only a thin glass door. This didn't bother us, but my in-laws upgraded their room so they could have a proper door for the bathroom. The only frustrating thing for us was the use of the pool, which was almost always severely crowded. There are only two sunbeds in the sun, which means otherwise you have to sit at a table - not a big deal, but if you're planning an afternoon to lounge in the sun, it doesn't exactly work. I have to commend, also, the ladies working at the Spa. The lady who cut my hair and did my nails was fantastic, and it was really well priced. We really enjoyed our stay here and in fact extended it at Andaz when our travel plans to another area in Mexico fell through. Andaz let us keep our room and were very helpful.
I can't thank Andaz enough for such a fantastic stay during our time in Mexico City. The rooms are lovely, the service and staff are super attentive and caring. The hotel itself has a great vibe, with a bar downstairs, cafe next to the lobby, another pet-friendly cafe upstairs and a rooftop bar and pool. A couple things to note is that the standard rooms do not have private bathrooms/toilets in the room - there is only a thin glass door. This didn't bother us, but my in-laws upgraded their room so they could have a proper door for the bathroom. The only frustrating thing for us was the use of the pool, which was almost always severely crowded. There are only two sunbeds in the sun, which means otherwise you have to sit at a table - not a big deal, but if you're planning an afternoon to lounge in the sun, it doesn't exactly work. I have to commend, also, the ladies working at the Spa. The lady who cut my hair and did my nails was fantastic, and it was really well priced. We really enjoyed our stay here and in fact extended it at Andaz when our travel plans to another area in Mexico fell through. Andaz let us keep our room and were very helpful.
10
Leslie Ann
18 Apr 2025
·
Stayed 4 nights
Our stay was wonderful. The hotel and its amenities were top quality and very family friendly while maintaining an upscale ambience. The only downside for us was our room was located on the 1st floor facing the street so there was a lot of noise especially traffic, throughout the night. Otherwise we had a beautiful stay and the service was exceptional.
Our stay was wonderful. The hotel and its amenities were top quality and very family friendly while maintaining an upscale ambience. The only downside for us was our room was located on the 1st floor facing the street so there was a lot of noise especially traffic, throughout the night. Otherwise we had a beautiful stay and the service was exceptional.
4
Sandeep
1 Jun 2024
·
Stayed 4 nights
We booked a two bedroom room. When we arrived (one hour after check-in) we were told that our room wouldn't be ready for a few hours. We could wait for one hour and get a room with one bed. Rooftop bar and pool are closed for renovation (isn't this a fairly new hotel??? Why renovating already??) So they were offering to let people go to a Hyatt hotel somewhere nearby for a swim. Guess this was causing delays in checking out. Seems like a huge mess. Received two free massages for it. Room was alright, nothing special. Kind of on the smaller end. A huge pillar one one side that took up extra space. Bathroom was not closed off from the room. Every call to room service took multiple calls and over one hour. Overall, for a brand that is supposed to be a "luxury" hotel, not worth the extra money. Location wasn't bad, fairly central with a quick Uber trip to Roma and 10 minute walk to cafes in Condessa.
We booked a two bedroom room. When we arrived (one hour after check-in) we were told that our room wouldn't be ready for a few hours. We could wait for one hour and get a room with one bed. Rooftop bar and pool are closed for renovation (isn't this a fairly new hotel??? Why renovating already??) So they were offering to let people go to a Hyatt hotel somewhere nearby for a swim. Guess this was causing delays in checking out. Seems like a huge mess. Received two free massages for it. Room was alright, nothing special. Kind of on the smaller end. A huge pillar one one side that took up extra space. Bathroom was not closed off from the room. Every call to room service took multiple calls and over one hour. Overall, for a brand that is supposed to be a "luxury" hotel, not worth the extra money. Location wasn't bad, fairly central with a quick Uber trip to Roma and 10 minute walk to cafes in Condessa.
6
MARJAN
29 Apr 2024
·
Stayed 5 nights
Check in person was not pleasant This hotel is over rated. I paid for a room with view and got a room on 6th floor looking at a roof top of other buildings and 8 story building looking into my room and for privacy I had to close the curtains all times. Also there is huge beam in the middle of the room. Pool was closed for 3 days . We didn’t have internet for 24 hours. To access the gym or restaurant you had to use 2 elevators / escalator and the Gym didn’t even have water. Overall this is definitely a 4 star hotel and not worth the price you pay.
Check in person was not pleasant This hotel is over rated. I paid for a room with view and got a room on 6th floor looking at a roof top of other buildings and 8 story building looking into my room and for privacy I had to close the curtains all times. Also there is huge beam in the middle of the room. Pool was closed for 3 days . We didn’t have internet for 24 hours. To access the gym or restaurant you had to use 2 elevators / escalator and the Gym didn’t even have water. Overall this is definitely a 4 star hotel and not worth the price you pay.
6
Michael
14 Nov 2025
·
Stayed 4 nights
Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.
Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.
6
Bradley
6 Nov 2024
·
Stayed 5 nights
Good central location, however attention to detail was lacking slightly in terms of transfer organisation and explanation of tour payment details. Rooms were an unusual layout and a king room is ok for two people but not an ideal layout.
Good central location, however attention to detail was lacking slightly in terms of transfer organisation and explanation of tour payment details. Rooms were an unusual layout and a king room is ok for two people but not an ideal layout.
8
Carlo
22 Aug 2025
·
Stayed 3 nights
Ottimo Hotel centrale camera troppo piccola
Ottimo Hotel centrale camera troppo piccola
10
Carla
19 Apr 2023
·
Stayed 1 night
I love this place. Everything is beautiful. If you have a dog, this is also the place to stay! Only I wish the windows were noise proof as I can hear street sounds. But I would definitely return back!!
I love this place. Everything is beautiful. If you have a dog, this is also the place to stay! Only I wish the windows were noise proof as I can hear street sounds. But I would definitely return back!!
10
Luke
5 Apr 2024
·
Stayed 2 nights
An amazing hotel with beautiful design in a great neighbourhood. The design details are impeccable throughout the hotel. The rooftop pool is small but offers incredible views and is a highlight. The gym is modern and I particularly liked the Peloton treadmills. All the communal areas of the hotel are stunning with thoughtful details but the rooms themselves are a little corporate. They are also quite gloomy and would benefit from more lighting and colour.
An amazing hotel with beautiful design in a great neighbourhood. The design details are impeccable throughout the hotel. The rooftop pool is small but offers incredible views and is a highlight. The gym is modern and I particularly liked the Peloton treadmills. All the communal areas of the hotel are stunning with thoughtful details but the rooms themselves are a little corporate. They are also quite gloomy and would benefit from more lighting and colour.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive and proactive—especially the concierge—though there are occasional issues with check-in assignments, communication, and response handling.
Related guest reviews
10
Noa
13 Jun 2024
·
Stayed 4 nights
Special shout out to the fantastic concierge service who were not only friendly but wise and thoughtful in their recommendations. Huge added bonus to our otherwise terrific stay here.
Special shout out to the fantastic concierge service who were not only friendly but wise and thoughtful in their recommendations. Huge added bonus to our otherwise terrific stay here.
10
María Eugenia
24 Feb 2026
·
Stayed 4 nights
everything great, and the staff was just perfect!
everything great, and the staff was just perfect!
6
Patrycja
13 Nov 2025
·
Stayed 1 night
The stay was amazing and the workers were awesome up until it was time to leave. I asked for a taxi and the front desk said they would call someone. Not knowing the average price of the ride from the hotel to the airport, I said ok to the price. As I expected a taxi, I ended up getting an unmarked vehicle. When we entered to go to the airport as the hotel staff confirmed it was the vehicle, I decided to check the price of an uber, I came to find out I was charged 4 times the average price of an uber. The hotel and staff was awesome up until that time.
The stay was amazing and the workers were awesome up until it was time to leave. I asked for a taxi and the front desk said they would call someone. Not knowing the average price of the ride from the hotel to the airport, I said ok to the price. As I expected a taxi, I ended up getting an unmarked vehicle. When we entered to go to the airport as the hotel staff confirmed it was the vehicle, I decided to check the price of an uber, I came to find out I was charged 4 times the average price of an uber. The hotel and staff was awesome up until that time.
10
Edward
6 Nov 2025
·
Stayed 6 nights
Loved this hotel. The entire staff was courteous and friendly from the moment we arrived at the Andaz until we left. My room was cleaned daily and was comfortable quiet. The fitness room was pretty decent for something you'd find in a hotel. The rooftop bar/restaurant was perfect for a lazy evening. The Andaz is located in a quiet residential neighborhood and close to plenty of neighborhood restaurants and a beautiful park. I highly recommend the Andaz.
Loved this hotel. The entire staff was courteous and friendly from the moment we arrived at the Andaz until we left. My room was cleaned daily and was comfortable quiet. The fitness room was pretty decent for something you'd find in a hotel. The rooftop bar/restaurant was perfect for a lazy evening. The Andaz is located in a quiet residential neighborhood and close to plenty of neighborhood restaurants and a beautiful park. I highly recommend the Andaz.
10
Faran
1 May 2024
·
Stayed 3 nights
The staff at the Andaz make this property special. The rooms are small, it's more of a boutique hotel afterall, but the staff make you feel like you're home. Actually, they make it feel like the home you always wish you had. The concierge was amazing. Special thank you to Ivan who scored me last minute reservations to the best restaurants in the city. Thank you Ivan it was an honor getting to know you!
The staff at the Andaz make this property special. The rooms are small, it's more of a boutique hotel afterall, but the staff make you feel like you're home. Actually, they make it feel like the home you always wish you had. The concierge was amazing. Special thank you to Ivan who scored me last minute reservations to the best restaurants in the city. Thank you Ivan it was an honor getting to know you!
6
Sophia
12 Jun 2024
·
Stayed 6 nights
Overall, I found the staff to be quite good and the housekeeping excellent. However, my experience was marred by an encounter with the supervisor when I expressed my disappointment about not being informed that the pool was out of service, despite having communicated with the hotel through Expedia. The supervisor’s response was somewhat passive-aggressive, even though I assured him I wasn’t seeking any compensation. It was an odd interaction. On the positive side, the concierge was extremely helpful, and I generally enjoyed the staff’s friendliness. Nevertheless, if a key feature of the hotel is unavailable, it should be standard practice to notify guests in advance. The supervisor explained that this information was on the website and that since I didn’t book directly, they couldn’t notify me, but I had been in touch through Expedia, so it felt like they were just trying to cover themselves. I would stay again.
Overall, I found the staff to be quite good and the housekeeping excellent. However, my experience was marred by an encounter with the supervisor when I expressed my disappointment about not being informed that the pool was out of service, despite having communicated with the hotel through Expedia. The supervisor’s response was somewhat passive-aggressive, even though I assured him I wasn’t seeking any compensation. It was an odd interaction. On the positive side, the concierge was extremely helpful, and I generally enjoyed the staff’s friendliness. Nevertheless, if a key feature of the hotel is unavailable, it should be standard practice to notify guests in advance. The supervisor explained that this information was on the website and that since I didn’t book directly, they couldn’t notify me, but I had been in touch through Expedia, so it felt like they were just trying to cover themselves. I would stay again.
10
Leslie
8 Nov 2025
·
Stayed 4 nights
The concierge was amazingly helpful in fact all the staff at the hotel where super friendly and great.
The concierge was amazingly helpful in fact all the staff at the hotel where super friendly and great.
4
Sandeep
1 Jun 2024
·
Stayed 4 nights
We booked a two bedroom room. When we arrived (one hour after check-in) we were told that our room wouldn't be ready for a few hours. We could wait for one hour and get a room with one bed. Rooftop bar and pool are closed for renovation (isn't this a fairly new hotel??? Why renovating already??) So they were offering to let people go to a Hyatt hotel somewhere nearby for a swim. Guess this was causing delays in checking out. Seems like a huge mess. Received two free massages for it. Room was alright, nothing special. Kind of on the smaller end. A huge pillar one one side that took up extra space. Bathroom was not closed off from the room. Every call to room service took multiple calls and over one hour. Overall, for a brand that is supposed to be a "luxury" hotel, not worth the extra money. Location wasn't bad, fairly central with a quick Uber trip to Roma and 10 minute walk to cafes in Condessa.
We booked a two bedroom room. When we arrived (one hour after check-in) we were told that our room wouldn't be ready for a few hours. We could wait for one hour and get a room with one bed. Rooftop bar and pool are closed for renovation (isn't this a fairly new hotel??? Why renovating already??) So they were offering to let people go to a Hyatt hotel somewhere nearby for a swim. Guess this was causing delays in checking out. Seems like a huge mess. Received two free massages for it. Room was alright, nothing special. Kind of on the smaller end. A huge pillar one one side that took up extra space. Bathroom was not closed off from the room. Every call to room service took multiple calls and over one hour. Overall, for a brand that is supposed to be a "luxury" hotel, not worth the extra money. Location wasn't bad, fairly central with a quick Uber trip to Roma and 10 minute walk to cafes in Condessa.
6
Michael
14 Nov 2025
·
Stayed 4 nights
Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.
Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.
6
Sijia
27 Dec 2023
·
Stayed 2 nights
Our 3-day stay was a mixture of experiences. The first night was awful and ruined our good first impression of this hotel. After I showered, I found our shower room was almost flooded due to a bad clog issue. It was 12:30 am. I called the reception and asked them if my husband can shower in another room. The receptionist said no. Then she said my husband could bring three big bottles of shampoo, body wash, and conditioner to shower in the gym... I asked to talk to the manager. The manager was very impatient and wanted to send someone to fix it at 12:30 am. I refused. Although the manager was trying to solve the problem, he didn't understand my perspective. After about 20 minutes, he finally agreed to let my husband use the shower in another room but claimed that they needed time to check if the other room was not clogged (surprise that they needed to check it considering it is a five-star hotel). After 1 am, my husband decided to give up, and he stepped into the dirty water and quickly finished his shower. When the manager finally called and said we could use the shower in another room, it was about 1:10 am, more than 30 minutes after we originally made the phone call -- and this shouldn't take this long. The first two days were also very cold -- they only had a COLD mode for A.C. in the room in December (the hotel has a central control on your A.C.; you cannot choose your own mode). Only the last day was OK because they eventually switched the heat on.
Our 3-day stay was a mixture of experiences. The first night was awful and ruined our good first impression of this hotel. After I showered, I found our shower room was almost flooded due to a bad clog issue. It was 12:30 am. I called the reception and asked them if my husband can shower in another room. The receptionist said no. Then she said my husband could bring three big bottles of shampoo, body wash, and conditioner to shower in the gym... I asked to talk to the manager. The manager was very impatient and wanted to send someone to fix it at 12:30 am. I refused. Although the manager was trying to solve the problem, he didn't understand my perspective. After about 20 minutes, he finally agreed to let my husband use the shower in another room but claimed that they needed time to check if the other room was not clogged (surprise that they needed to check it considering it is a five-star hotel). After 1 am, my husband decided to give up, and he stepped into the dirty water and quickly finished his shower. When the manager finally called and said we could use the shower in another room, it was about 1:10 am, more than 30 minutes after we originally made the phone call -- and this shouldn't take this long. The first two days were also very cold -- they only had a COLD mode for A.C. in the room in December (the hotel has a central control on your A.C.; you cannot choose your own mode). Only the last day was OK because they eventually switched the heat on.
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AI-generated summary based on recent guest reviews
Location
In walkable Condesa near Parque México, cafés and restaurants; many find it safe and convenient, though a few felt it was less central or affected by roadworks/noise.
Related guest reviews
8
Dibble
20 Jan 2026
·
Stayed 3 nights
Clean room, great Location
Clean room, great Location
10
massimiliano
17 Jul 2024
·
Stayed 6 nights
Excellent location
Excellent location
10
Ehsan
4 Jun 2024
·
Stayed 4 nights
great location in Mexico City
great location in Mexico City
10
Edward
6 Nov 2025
·
Stayed 6 nights
Loved this hotel. The entire staff was courteous and friendly from the moment we arrived at the Andaz until we left. My room was cleaned daily and was comfortable quiet. The fitness room was pretty decent for something you'd find in a hotel. The rooftop bar/restaurant was perfect for a lazy evening. The Andaz is located in a quiet residential neighborhood and close to plenty of neighborhood restaurants and a beautiful park. I highly recommend the Andaz.
Loved this hotel. The entire staff was courteous and friendly from the moment we arrived at the Andaz until we left. My room was cleaned daily and was comfortable quiet. The fitness room was pretty decent for something you'd find in a hotel. The rooftop bar/restaurant was perfect for a lazy evening. The Andaz is located in a quiet residential neighborhood and close to plenty of neighborhood restaurants and a beautiful park. I highly recommend the Andaz.
10
Christel M
5 Apr 2024
·
Stayed 7 nights
We absolutely loved our stay at the Andaz in Mexico City. The staff went above and beyond to make our stay memorable. The hotel itself was located in a trendy neighborhood with easy access to great restaurants, shops, entertainment and wonderful Parque Mexico!
We absolutely loved our stay at the Andaz in Mexico City. The staff went above and beyond to make our stay memorable. The hotel itself was located in a trendy neighborhood with easy access to great restaurants, shops, entertainment and wonderful Parque Mexico!
10
Steven
15 Aug 2025
·
Stayed 2 nights
Hotel with a lot of character but all the necessities. Clean, plenty of help and services, showers and elevators fully functional. A great spot in a good and safe part of the city
Hotel with a lot of character but all the necessities. Clean, plenty of help and services, showers and elevators fully functional. A great spot in a good and safe part of the city
6
Michael
14 Nov 2025
·
Stayed 4 nights
Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.
Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.
10
Kelsey
24 Nov 2023
·
Stayed 1 night
The property is in a great part of Mexico City! Very safe and walkable part of town with a lot going on around it. It was also pretty to find people who spoke English which was awesome (I speak minimal Spanish). Highly recommend!
The property is in a great part of Mexico City! Very safe and walkable part of town with a lot going on around it. It was also pretty to find people who spoke English which was awesome (I speak minimal Spanish). Highly recommend!
8
Laila
3 Sept 2025
·
Stayed 1 night
The staff and service was great but the location wasn’t so great. We stayed one night.
The staff and service was great but the location wasn’t so great. We stayed one night.
10
Abigail
25 Mar 2024
·
Stayed 4 nights
Perfect location - we loved the Condesa neighborhood and walking the lush streets to get breakfast or dinner at the hipest restaurants and coffee shops. The park being nearby is a big draw too. The hotel is beautiful furnished, very clean and well decorated. The staff was very nice and helpful. The rooftop is awesome and the place to go for cocktails and a scene. Only bad points - the rooms are very dark at night (not enough light) and the pool area is not for lounging but more fir a quick dip or pool party.
Perfect location - we loved the Condesa neighborhood and walking the lush streets to get breakfast or dinner at the hipest restaurants and coffee shops. The park being nearby is a big draw too. The hotel is beautiful furnished, very clean and well decorated. The staff was very nice and helpful. The rooftop is awesome and the place to go for cocktails and a scene. Only bad points - the rooms are very dark at night (not enough light) and the pool area is not for lounging but more fir a quick dip or pool party.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and rooftop/bar offerings are popular and generally tasty, and room service is often praised; however, some guests find prices high, options limited, or the ground-floor café/restaurant underwhelming.
Related guest reviews
10
Personal
2 Apr 2024
·
Stayed 8 nights
I can't thank Andaz enough for such a fantastic stay during our time in Mexico City. The rooms are lovely, the service and staff are super attentive and caring. The hotel itself has a great vibe, with a bar downstairs, cafe next to the lobby, another pet-friendly cafe upstairs and a rooftop bar and pool. A couple things to note is that the standard rooms do not have private bathrooms/toilets in the room - there is only a thin glass door. This didn't bother us, but my in-laws upgraded their room so they could have a proper door for the bathroom. The only frustrating thing for us was the use of the pool, which was almost always severely crowded. There are only two sunbeds in the sun, which means otherwise you have to sit at a table - not a big deal, but if you're planning an afternoon to lounge in the sun, it doesn't exactly work. I have to commend, also, the ladies working at the Spa. The lady who cut my hair and did my nails was fantastic, and it was really well priced. We really enjoyed our stay here and in fact extended it at Andaz when our travel plans to another area in Mexico fell through. Andaz let us keep our room and were very helpful.
I can't thank Andaz enough for such a fantastic stay during our time in Mexico City. The rooms are lovely, the service and staff are super attentive and caring. The hotel itself has a great vibe, with a bar downstairs, cafe next to the lobby, another pet-friendly cafe upstairs and a rooftop bar and pool. A couple things to note is that the standard rooms do not have private bathrooms/toilets in the room - there is only a thin glass door. This didn't bother us, but my in-laws upgraded their room so they could have a proper door for the bathroom. The only frustrating thing for us was the use of the pool, which was almost always severely crowded. There are only two sunbeds in the sun, which means otherwise you have to sit at a table - not a big deal, but if you're planning an afternoon to lounge in the sun, it doesn't exactly work. I have to commend, also, the ladies working at the Spa. The lady who cut my hair and did my nails was fantastic, and it was really well priced. We really enjoyed our stay here and in fact extended it at Andaz when our travel plans to another area in Mexico fell through. Andaz let us keep our room and were very helpful.
10
David
1 Mar 2024
·
This property was beautiful and all of the staff was amazing. The rooms are both spacious and extremely clean. It’s located in a very nice and safe neighborhood. It’s a short drive to all of the shopping and main events. There are many super nice places to eat and drink within walking distance. The only thing I did not care for was the breakfast buffet was a bit overpriced and not the best food.
This property was beautiful and all of the staff was amazing. The rooms are both spacious and extremely clean. It’s located in a very nice and safe neighborhood. It’s a short drive to all of the shopping and main events. There are many super nice places to eat and drink within walking distance. The only thing I did not care for was the breakfast buffet was a bit overpriced and not the best food.
10
Erin
13 Oct 2025
·
Stayed 4 nights
The hotel was so lovely with beautiful greenery and chic ambiance. Everyone was very friendly, and that breakfast! The breakfast is incredible. I'd come back for that alone. I will absolutely recommend this hotel to friends and family.
The hotel was so lovely with beautiful greenery and chic ambiance. Everyone was very friendly, and that breakfast! The breakfast is incredible. I'd come back for that alone. I will absolutely recommend this hotel to friends and family.
10
Martin
20 May 2025
·
Stayed 5 nights
Really enjoyed our stay. Plenty of cafes and restaurants in the immediate area and felt safe too. Staff and hotel could not be faulted. Room service on two occasions and both was delicious and fast. Only thing is the pool area has nowhere really to sit or lie in the sun if you wish to. There’s only 3 loungers that are in the pool directly in the sun. Apart from that minor issue, we really enjoyed our stay and would stay again if in the area.
Really enjoyed our stay. Plenty of cafes and restaurants in the immediate area and felt safe too. Staff and hotel could not be faulted. Room service on two occasions and both was delicious and fast. Only thing is the pool area has nowhere really to sit or lie in the sun if you wish to. There’s only 3 loungers that are in the pool directly in the sun. Apart from that minor issue, we really enjoyed our stay and would stay again if in the area.
10
Kayleigh
17 Jun 2025
·
Stayed 3 nights
The hotel is beautiful and exceeded our expectations. The rooms were spotless, the food in the rooftop bar/restaurant was delicious and all the staff were super friendly and helpful! When I come back to Mexico City I will definitely be staying here!
The hotel is beautiful and exceeded our expectations. The rooms were spotless, the food in the rooftop bar/restaurant was delicious and all the staff were super friendly and helpful! When I come back to Mexico City I will definitely be staying here!
6
Marina
2 Jan 2024
·
Stayed 7 nights
Rooms are dark, and the food options at the hotel are limited
Rooms are dark, and the food options at the hotel are limited
10
Guadalupe
24 Jun 2025
·
Stayed 6 nights
Beauty hotel, with extremely friendly and attentive staff. Great location. Breakfast buffet was also very good and had a great variety of foods to choose from.
Beauty hotel, with extremely friendly and attentive staff. Great location. Breakfast buffet was also very good and had a great variety of foods to choose from.
8
Andrew
9 Apr 2024
·
Stayed 4 nights
Amazing rooftop bar. Super trendy. Overall great hotel and area. Drinks were a little pricey, though. Also, our room would get very hot in the morning despite AC as the sun baked the windows. And finally, check your bill when leaving; we had a charge from a connected restaurant that we never ate at (they did remove the charge when asked).
Amazing rooftop bar. Super trendy. Overall great hotel and area. Drinks were a little pricey, though. Also, our room would get very hot in the morning despite AC as the sun baked the windows. And finally, check your bill when leaving; we had a charge from a connected restaurant that we never ate at (they did remove the charge when asked).
8
jeffrey s
10 Feb 2024
·
Stayed 7 nights
The staff were very friendly and always offering to help in any way. The pool was awesome! Great view of the city too. The pillows weren’t the best, but I still slept well enough. Coffee shop was great, just a little overpriced
The staff were very friendly and always offering to help in any way. The pool was awesome! Great view of the city too. The pillows weren’t the best, but I still slept well enough. Coffee shop was great, just a little overpriced
10
Bashir Ahmad
10 Jun 2025
·
Stayed 4 nights
Friendly hotel and friendly hospitality staff. The restaurant breakfast was excellent but was similar to San Diego about $30 per person. I loved the location but my wife was not very happy, look for the food restaurants by walking in the area, good food places around with very reasonable prices but if you want a Sit down American style Restaurant , you will pay what you will pay in the USA, or at least this is what we paid, The food outside of the restaurants are very reasonable cost. Taxis are very expensive but Uber was amazingly low cost then what the Taxi’s were charging.
Friendly hotel and friendly hospitality staff. The restaurant breakfast was excellent but was similar to San Diego about $30 per person. I loved the location but my wife was not very happy, look for the food restaurants by walking in the area, good food places around with very reasonable prices but if you want a Sit down American style Restaurant , you will pay what you will pay in the USA, or at least this is what we paid, The food outside of the restaurants are very reasonable cost. Taxis are very expensive but Uber was amazingly low cost then what the Taxi’s were charging.
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AI-generated summary based on recent guest reviews
10
Garrison
3 weeks ago
·
Stayed 5 nights
The staff was incredibly friendly. The concierge desk helped us set up transportation to and from the airport as well as gave great recommendations! The breakfast every morning was great and the rooftop bar and Terrazza restaurants were excellent. The room was clean and comfortable. Finally, the staff knew it was our anniversary and sent us complimentary chocolate-covered strawberries. It was a wonderful stay and we want to come back for our next anniversary! Thank you Andaz staff!
The staff was incredibly friendly. The concierge desk helped us set up transportation to and from the airport as well as gave great recommendations! The breakfast every morning was great and the rooftop bar and Terrazza restaurants were excellent. The room was clean and comfortable. Finally, the staff knew it was our anniversary and sent us complimentary chocolate-covered strawberries. It was a wonderful stay and we want to come back for our next anniversary! Thank you Andaz staff!
10
Frank
2 Sept 2026
·
Stayed 4 nights
Great hotel
Great hotel
10
Eric
13 Aug 2026
·
Stayed 4 nights
The service was excellent and the personnel really helpful. Breakfast buffet was incredible. Very good gym. Swimming pool on the 17th floor was pretty cool. The only downside was that the room was very noisy (we had the impression we were sleeping in the middle of the street). We nevertheless slept well, so didn’t complain. Also, upon checkout, I was presented a bill of more than 350USD for 3 breakfasts for 2 persons… I had to insist that it didn’t make any sense and they corrected it.
The service was excellent and the personnel really helpful. Breakfast buffet was incredible. Very good gym. Swimming pool on the 17th floor was pretty cool. The only downside was that the room was very noisy (we had the impression we were sleeping in the middle of the street). We nevertheless slept well, so didn’t complain. Also, upon checkout, I was presented a bill of more than 350USD for 3 breakfasts for 2 persons… I had to insist that it didn’t make any sense and they corrected it.
6
Yvettee
2 Aug 2026
·
Stayed 3 nights
The room and location were amazing. The only thing was the noise, it is so noisy at all times of the day.
The room and location were amazing. The only thing was the noise, it is so noisy at all times of the day.
10
Greig
23 Jul 2026
·
Stayed 5 nights
This hotel is unique— it has its own identity influenced by Mexican modernism. My room and dining spaces were all beautiful. The rooftop pool offers stunning views but it is much smaller than the photos suggest, and an odd shape — so not suitable for lap swimming. I found the hotel a bit confusing in terms of its organization— it is joined at the hip with the Mondrian Hotel, which has its front desk on the ground floor. You take a disorienting but beautiful trip on escalator to the Andaz front desk, which is hidden behind a curvilinear screen. It’s all done to a very high standard and its quirky qualities are appropriate for Mexico City. I had my dog with me and the hotel is very pet friendly. Highly recommended!
This hotel is unique— it has its own identity influenced by Mexican modernism. My room and dining spaces were all beautiful. The rooftop pool offers stunning views but it is much smaller than the photos suggest, and an odd shape — so not suitable for lap swimming. I found the hotel a bit confusing in terms of its organization— it is joined at the hip with the Mondrian Hotel, which has its front desk on the ground floor. You take a disorienting but beautiful trip on escalator to the Andaz front desk, which is hidden behind a curvilinear screen. It’s all done to a very high standard and its quirky qualities are appropriate for Mexico City. I had my dog with me and the hotel is very pet friendly. Highly recommended!
FAQs about Andaz Condesa Mexico City, By Hyatt
Is parking available at the hotel?
Yes, the property offers on-site parking, which is limited and available for a fee of USD 30 per day for valet parking. No reservation is required.
What type of breakfast is offered and what are the serving hours?
The hotel offers a buffet breakfast daily from 7:00 AM to 11:00 AM for a fee of approximately USD 30 for adults and USD 16 for children.
Does the hotel allow pets?
Yes, pets are allowed at the property with a maximum fee of USD 100 per pet, per stay. A pet deposit of USD 100 is also required. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Yes, the hotel offers airport shuttle services. Details regarding pricing and arrangements can be obtained by contacting the property directly.
What accessibility features does the hotel provide?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the hotel directly.
Where is the hotel located in relation to nearby attractions?
The hotel is situated in La Condesa, Mexico City, within a 10-minute walk of Mexico Park and Medellín Market. It is approximately 1.9 miles from Luis Barragán House and Studio and 8 miles from Basilica of Our Lady of Guadalupe. Public transport options are available nearby.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool, which is seasonal and open from July 8 to January 31, with operational hours from 10:00 AM to 6:00 PM. The pool will be closed from December 20 to January 13.
What are the hotel's policies regarding children?
Children are welcome at the property. The minimum age for children to stay for free is not specified, but families can inquire directly for details.
What are the policies for extra beds and cribs?
The hotel does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for information regarding additional sleeping arrangements and any associated costs.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-05: 299.6005930510864USD
- 2026-10-06: 292.6210978128662USD
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- 2026-10-08: 445.4268918181762USD
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- 2026-10-14: 364.63764999999995USD
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- 2026-10-22: NO DATA
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- 2026-10-29: NO DATA
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
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- 2026-11-19: 514.0206176120605USD
- 2026-11-20: 554.2425170456543USD
- 2026-11-21: NO DATA
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- 2026-11-24: 451.02872399999995USD
- 2026-11-25: 445.66382959405513USD
- 2026-11-26: 518.0348639768066USD
- 2026-11-27: 533.9730039126587USD
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- 2026-12-01: 284.6345485480346USD
- 2026-12-02: 332.10075199999994USD
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- 2026-12-04: 619.6221408222656USD
- 2026-12-05: 601.371632USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- The seasonal pool will be open from July 08 to January 31.
- Pool access available from 10:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Free in-room WiFi has a 4-device limit. WiFi in public areas is also free and has a 4-device limit.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately USD 30 for adults and USD 16 for children
- Covered valet parking fee: USD 30 per day
- Pet deposit: USD 100 per stay
- Pet fee: USD 100 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Valet parking
Services
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Garden
Horse riding
Pool outdoor
Live music
Bicycle Tour Information
Outdoor Fireplace
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Packed lunches
Breakfast in the room
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Valet parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi