Name: Hilton Garden Inn Stoke on Trent
Address: Potteries Way Hanley, Stoke-on-Trent, England, United Kingdom, Stoke-on-Trent, Staffordshire, United Kingdom
Rating: 8.6

Guest reviews

8.6

Fabulous

Based on 2,127 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Stoke on Trent, guests find modern, clean spaces, friendly staff, comfortable rooms, and a central location near theatres, while recurring frustrations include inconsistent service, confusing paid parking, and stuffy rooms or unreliable air conditioning.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Sarah

Apr 18, 2026

·

Stayed 1 night

Wonderful hotel, very central to everything. Staff went out of their way to assist. Car park only £9 for 24 hours. Room was modern and a decent size and had everything needed, including a huge comfortable bed. Would not hesitate to stay again if visiting the area.

8

Mr Usman

Apr 9, 2026

·

Stayed 2 nights

Very good and clean hotel overall but had an issue with aircon and the night staff very casually said it can happen again at anytime which wasn’t a very pleasant attitude

10

Tracey

Apr 9, 2026

·

Stayed 1 night

Room was clean and spacious, lovely bright reception and restaurant areas. Had to ask for more pillows and towels as not enough in room at the start but these were sorted straight away. Enjoyed a great breakfast and my son loved the pancakes. Room was extremely hot during the night as heating control wasn't working so went and asked reception in middle of the night and this was sorted. Would stay again as really nice hotel and not too far from alton towers. All staff were polite and helpful.

8

Barry

Apr 7, 2026

·

Stayed 2 nights

Great in every way except poor wifi in my 3rd floor room and curtain hanging off slightly

10

Chi Ching

Apr 6, 2026

·

Stayed 2 nights

I think It was amazing (over average) but I think there needs to be more tables in the breakfast buffet.Also the chef was very unhelpful for example a lady in front asked if she could have a fried egg without the yolk, and the chef said no.The lady asked why and he said he was too busy to cook.Then she asked when he will be free, he said never. And walked away,

Potteries Way Hanley, Stoke-on-Trent, England, United Kingdom

Location

A stay at Hilton Garden Inn Stoke on Trent places you in the heart of Stoke-on-Trent, within a 5-minute walk of The Potteries Museum and Art Gallery and Victoria Hall. This hotel is 1 mi (1.6 km) from Regent Theatre and 1.3 mi (2.1 km) from Staffordshire University.

The Potteries Museum and Art Gallery(0.2 miles)

Victoria Hall(0.2 miles)

Mitchell Arts Centre(0.2 miles)

Regent Theatre(0.3 miles)

Hanley Park(0.4 miles)

Potteries Shopping Centre(0.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of GBP 9.00 per night. There is also nearby uncovered parking available for the same fee, located 164 feet away and open 24 hours.

English breakfasts are available on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 15 per person. Children aged 12 and younger can enjoy breakfast for free.

Pets are allowed at the property with a fee of GBP 20 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, public areas, and some rooms. There are also wheelchair-accessible paths of travel and a fitness center.

The hotel is centrally located in Stoke-on-Trent, within a 5-minute walk of The Potteries Museum and Art Gallery and Victoria Hall. It is approximately 1 mile from Regent Theatre and 1.3 miles from Staffordshire University.

Children are welcome at the hotel. Kids aged 12 and younger can stay for free.

Hilton Garden Inn Stoke on Trent

Amenities

Property description

Book on Vio

Guest reviews

Fabulous

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Product

Company

Contact

Social

Hilton Garden Inn Stoke on Trent.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Fabulous

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Hilton Garden Inn Stoke on Trent