Name: Best Western Premier Houston Northwest - Willowbrook
Address: 7495 West Greens Road, Willowbrook, Houston, Texas, United States of America, Houston, Texas, US
Price range: $87–$107 per night
Rating: 8.23

What guests think

Across recent reviews of Best Western Premier Ashton Suites - Willowbrook, guests frequently praise clean, spacious rooms and good value, while feedback about service, breakfast, and certain amenities is mixed, with strict policies and occasional maintenance issues noted.

Service ranges from welcoming to confrontational, with repeated complaints about charges for visitors or older children, slow check-in, and disputes over deposits or late checkout. Rooms are roomy and comfortable for families, yet thin walls, noise on lower floors, and faults like nonworking outlets, TVs, or weak AC appear in multiple reviews. Cleanliness issues do arise in some reviews, including pests, stains, and unfinished housekeeping. Overall, expect a comfortable stay with firm policies and occasional trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some amenities are limited or unavailable: pool closures or construction and a bar/lounge not operating despite being listed. Guests also mention slow or noisy elevators, a musty gym, and occasional lack of pool towels, with laundry and well-lit parking as positives.

Related guest reviews

2

Hua

May 2, 2025

·

Stayed 10 nights

Kitchen was advertised but no cookware in room. Front desk told me the rooms are not supplied with cookware. All guests bring their own lol. Asked a different person on a different day, cookware was brought to the room. Had to ask for a cork opener. Pool was under construction. I was refused an early check out after experiencing bad service after 5 nights.

10

Becky

Sep 5, 2023

·

Stayed 3 nights

We were in town for a long weekend soccer tournament. We wanted the option of preparing our own food versus always eating out so the kitchen option was a plus. We had a private bedroom and a sofa bed that was perfect for our needs and it allowed for us to not always be on top of each other. The location was perfect for us to get back and forth to the soccer fields as well as other activities close by. The staff was very helpful and kind. The breakfast was an added bonus with hot and cold options. The laundry room was a much needed luxury to allow for continually clean uniforms during the tournament. We will definitely book here again when we are in the area.

4

Kendra

Apr 12, 2025

·

Stayed 1 night

I was highly upset that the pool is closed. One of the main reasons for choosing this hotel was the pool. They have the shortest at breakfast time available. They will knock on your door 5 minutes before checkout. They do not want guests in your room after 9:00 p.m. feels very much like a prison. I was told that I had to pay for an extra guess if they were going to be in my room after 9:00 p.m.

10

Lawrence

Apr 14, 2025

·

Stayed 1 night

Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!

6

Becky

May 15, 2025

·

Stayed 3 nights

This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel

10

Richerra

Jul 20, 2025

·

Stayed 2 nights

The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.

10

Yanet

Sep 30, 2024

·

Stayed 1 night

Bar needs to be open during operation or else it’s false advertising

6

Gladys

Nov 23, 2025

·

Stayed 2 nights

The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.

4

Jason

Aug 3, 2025

·

Stayed 1 night

We are still here and not very happy. First of all, there is a charge for any child over 12. We have two young teens and had to pay extra for each of them. I’m not sure what costs more, as they know we won’t even be here for breakfast. Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,

8

Raphael

Feb 25, 2025

·

Stayed 1 night

Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe very clean rooms and public areas. However, recurring reports note pests, stains, leftover trash, and incomplete housekeeping in some rooms.

Related guest reviews

6

Yosvany

Jun 15, 2025

·

Stayed 1 night

The hotel itself was okay. There were some roaches in the room, which we took care of. The manager was not so great. There were unexpected fees, which we had to pay regardless of whether we agreed or not. I don't know if I'll stay here again.

10

Linda

Nov 11, 2023

·

Stayed 1 night

I only needed to stay one night but was very happy with my stay. Room was very clean, quiet, and comfortable. Complementary breakfast was very nice. Just what I needed between flights.

10

Lukisha

Nov 3, 2025

·

Stayed 1 night

Cleanliness as always of the rooms

6

Silver

Jan 29, 2023

·

Stayed 1 night

The picture is not what the actual building looks like. They hotel is directly across the street from a strip club. We found trash in our room from previous occupants.

10

Richerra

Jul 20, 2025

·

Stayed 2 nights

The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.

10

Xenia

Sep 22, 2025

·

Stayed 1 night

My room was nice. The hotel was quiet and relaxing. The staff was friendly and the hotel was very clean.

2

JENNIFER

Jul 27, 2023

·

Stayed 5 nights

Honestly this hotel needs a major upgrade. My first room couches were flithy and the bathroom had stains. The second room had the same problem along with a huge dead roach. The third room at this point ive been up since 5am and it almoat 7pm i.tiod the front desk please go upstairs and check the room before i enter im exhausted.she was very sweet and honest she advised me they just exterminated and i may see bugs. The last room i settled because i was tired it was a very uncomfortable experience i had to buy bug spray and cleaning supplies and spray the bed down because i saw dead bugs lord i will be disputing this charge this trip was the worst experience from the airport car rental and hotel. Also the tv stopped working and front desk advised me to move it myself so i can unplug the tv so it can reset lord the tv was on top of a heavy dresser covered it dust i literally had to fend for myself i really travel alot and this wasnt what i expected

10

Brian

Dec 28, 2025

·

Stayed 1 night

Clean room, nice staff

6

Rashidah

Mar 19, 2025

·

Stayed 2 nights

The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.

6

Phillip

Jun 3, 2024

·

Stayed 1 night

Nasty wash cloth in the room had to clean up my shower bed hard

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable for families with suites available. Downsides include thin walls and noise, plus maintenance issues like nonworking outlets or TVs, dated fixtures, and HVAC quirks.

Related guest reviews

10

Denis

Dec 31, 2024

·

Stayed 2 nights

9/10 The only issuei had was loud music and loud neighbors, you can hear them at night if you get a room facing the back of the property. Other than that, great experience.

6

Becky

May 15, 2025

·

Stayed 3 nights

This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel

4

Mohammad

Jul 24, 2025

·

Stayed 1 night

My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.

10

Samantha

Jan 25, 2025

·

Stayed 1 night

Staff was great but the room was dated and had holes in the wall at the outlets and some a long base boards

10

Richerra

Jul 20, 2025

·

Stayed 2 nights

The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.

6

Thang

Sep 3, 2025

·

Stayed 2 nights

Reasonable price, large room

10

Ayesha

Dec 22, 2024

·

Stayed 3 nights

I picked this place because i liked the space of the room that it offered. It gave my 2 year old space to run around and not bump into anything.

6

Gladys

Nov 23, 2025

·

Stayed 2 nights

The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.

10

Marc

Jul 10, 2025

·

Stayed 1 night

TV not working in the room. Breakfast should be extended to 10am.

10

Eric

Aug 23, 2023

·

Stayed 3 nights

Best room for your money, huge rooms. Very clean and comfortable. Don’t hesitate you will be very pleased, even comes with breakfast.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: several guests praise friendly, helpful staff, while many cite rude or confrontational interactions, slow check-in, strict policies, extra charges for visitors or older children, and disputes over deposits or late checkout.

Related guest reviews

10

Reginald

Apr 14, 2025

·

Stayed 2 nights

Mr Makesh made the booking process go smooth as butter. He was extremely helpful and patient, i plan to go back soon

10

Lawrence

Apr 14, 2025

·

Stayed 1 night

Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!

6

Kwantrell

Jul 4, 2025

·

Stayed 2 nights

Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only

2

crystal

Jul 25, 2025

·

Stayed 1 night

I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again

10

Murvin

Nov 8, 2025

·

Stayed 1 night

Friendly staff

6

Paul

Oct 19, 2025

·

Stayed 1 night

the check in took forever, the receptionist couldnt figure out how to use the computer or the copier

2

tiffany

May 23, 2024

·

Stayed 4 nights

Management is rude, unempathetic, and greedy. They charge PER child (no matter the age). So even if the room you book fits 6 and you put 4 on the reservation, they hound you about the number of people staying in the room and they charge more even though my 2 youngest would not be using any of the amenities like the pool or breakfast. We booked 4 nights due to the houston storm/tornado and our power came back on sooner than centerpoint had told us so we tried to check out early so we could go back to work and kids could go back to school. Management refused to let us check out early and just pay a fee. They charged us the full stay PLUS MORE due to my 2 youngest babies. They are very greedy during a natural disaster. Every dollar counts right now because we lost an entire refrigerator and freezer worth of food and our entire fence line collapsed which home insurance does not cover ON TOP OF losing many hours at work. We werent asking for a free night and wouldve been more than willing to pay whatever cancellation/early check out fee. So many people are still without power, they would not have trouble booking that room again.

10

Brian

Dec 28, 2025

·

Stayed 1 night

Clean room, nice staff

6

Parthasarathy

May 21, 2024

·

Stayed 2 nights

This will be my first review on Orbitz. We are Houstonians and lost power for the past five days. The stay was good but spoilt during checkout. The communication was terrible. I asked for a late checkout earlier to the incident and I must have misunderstood it was okay to check out at noon. The manager called the room at 11:03 and said it is time to check out. I told him I had asked for the late check out with the other person. He said I am the manager and she doesn't have authority to allow late check out and I need to be out of the room now. He also said he was going to fire her if she allowed late check out. He was going to check the video to see what was agreed. The manager is treating late check out discussion like a crime. This is bit of an overreaction for the situation. I felt unwelcoming immediately. I can tell the manager does not have any level of empathy and does not belong in the travel industry. No patience, no willingness to de-escalate a situation or listen, jumping to conclusions and accusing the guests! We left at 11:30 am with a resolve of not coming back to Best Western!

2

Deantrel

Nov 12, 2025

·

Stayed 2 nights

They guy at the front desk was kinda rude and literally changed me for everything

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AI-generated summary based on recent guest reviews

Location

Convenient to restaurants and shopping. Several note an adult entertainment club across the street and a car-oriented area with limited walkability or transit.

Related guest reviews

10

Jose

Jul 25, 2023

·

Stayed 5 nights

Everything close from hotel....

8

Michael

Jun 29, 2025

·

Stayed 1 night

Safe but has an adult entertainment club beside it

8

Tina

May 22, 2023

·

Stayed 8 nights

We arrived on a Saturday. There was a group of girls smoking weed out front right next to the door. That went on all weekend. There is a strip club across the street on the right side of the hotel. Sunday night the room next to us sound like they were having a party. One night we came back to the hotel there was a fire truck, police and ambulance for a couple that had overdosed. After that the rest of the stay was very quiet. The hotel it’s self was clean. Our room was cleaned everyday. The amenities were good. It’s a good hotel in a bad location. Breakfast should be extended until at least 10am.

10

Harish

Apr 22, 2025

·

Stayed 7 nights

iT WAS NICE & PLEASANT STAY, HOWEVER THERE ARE NO PUBLIC TRANSPORT & CANT WALK AROUND HOTEL. DINING OPTION PROVIDED WOULD BE GREAT.

8

Stacy

Sep 27, 2024

·

Stayed 2 nights

Hotel was clean. Did not like the location.

10

Daylan

Aug 16, 2023

·

Stayed 5 nights

It’s a good area to stay

10

Kimberly

Mar 17, 2024

·

Stayed 1 night

This hotel was surprisingly very nice. Well kept. Clean. Staff was very kind. Mall less than a mile away. Lots of nearby restaurants.

6

Rashidah

Mar 19, 2025

·

Stayed 2 nights

The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.

8

Raphael

Feb 25, 2025

·

Stayed 1 night

Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.

10

Fernando

Jun 19, 2025

·

Stayed 2 nights

Nice hotel over all, room clean and nice, comfortable beds, great service. Conveniently located, close to restaurants and shopping.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is included and some guests enjoyed the variety and taste. Others found it bland or limited, with early end times, weekend start at 7 a.m., policies against taking food to rooms, and occasional staff enforcement at the buffet.

Related guest reviews

8

anna

Jan 1, 2023

·

Stayed 19,357 nights

Room is very large,clean and comfortable. Breakfast was okay, but the choices were very limited and they were out of most of the items by 0730.It was also very off putting when I was stopped and required to give my room number before I was allowed to serve myself. Front desk aggressively ran up to me and stopped me, it was uncomfortable and would make me hesitate staying here again.

10

CHARLES

Feb 6, 2023

·

Stayed 1 night

Very clean throughout. Rooms were comfortable and spacious. Breakfast was hot and had good selections. Suggest getting Picante packets for scrambled eggs. Room coffee was good which was nice as most other places give you weak coffee in the rooms. Very happy, will recommend and stay again. Good value.

8

Fonda

Jul 6, 2025

·

Stayed 2 nights

My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…

6

Kelly

Sep 14, 2025

·

Stayed 1 night

We did not get to do breakfast because doesn’t start till 7 on weekends, 6 during week. Charging extra for children 12 and over is ridiculous. They can’t reserve their own room they should not have to be paid extra for.

8

Derrick

Sep 1, 2025

·

Stayed 2 nights

Breakfast was bland

8

Sharon

Aug 25, 2025

·

Stayed 1 night

very nice, very clean and furniture nice. the bed was very comfortable but the pillows were not. the breakfast was not good… the eggs and sausage were dry and looked old. Overall very nice and nice stay. just those two items…

10

Hali

Feb 5, 2024

·

Stayed 3 nights

Stay was great! Everyone was very nice and helpful, the breakfast was really good!

10

Michellcilla

Dec 5, 2025

·

Stayed 3 nights

This hotel is beautiful with a variety of hot breakfast options and delicious coffee. We loved our king suite with a mini stocked kitchen and separate living room for the kids. The website said we could request a crib. The front desk said they didn’t have any cribs. I had to go down to the front desk and request linens for the sofa bed for the kids. Otherwise the hotel is great!

6

Rashidah

Mar 19, 2025

·

Stayed 2 nights

The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.

10

Juanette

Jun 8, 2023

·

Stayed 5 nights

this property was magnificent we stayed for 6 nights had a full breakfast every morning this hotel was true to its word unlike some hotels they specify that they would have breakfast and turn out to be a granola bar and dry oats

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AI-generated summary based on recent guest reviews

Month	Average price
January	$80
February	$89
March	$94
April	$89
May	$85
June	$111
July	$92
September	$83
October	$85
November	$79
December	$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $97	15 $87	16 $93	17 $93	18 $94	19 $94
20 $93	21 $93	22 $94	23 $94	24 $94	25 $98	26 $96
27 $93	28 $94	29 $94	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $107	3 $106
4 $99	5 $99	6 $98	7 $97	8 $97	9 $99	10 $97
11 $97	12 $98	13 $100	14 $97	15 $103	16 $97	17 $98
18 $98	19 $98	20 $103	21 $98	22 $98	23 $97	24 $97
25 $98	26 $103	27 $98	28 $98	29 $98	30 $98	31 $98

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 King Bed with Sofa Bed, Kitchen

Suite, 2 Queen Beds with Sofa Bed, Accessible

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Kitchen, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Premier Houston Northwest - Willowbrook

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