Best Western Premier Houston Northwest - Willowbrook

Good breakfast

There was an open juice left in the mini fridge and there was no shampoo in the bathroom. Need to do better. Besides that everything else was good.

We didn't spend very much time here except for showing and sleeping but they accommodated us just fine. Nothing spectacular, but it was exactly what we needed

Good

The Hotel itself was nice and clean. Staff, not so welcoming. I had a very bad check-in experience. I was very transparent that I needed to add extra guests. I explained that plans changed. I was willing to pay the extra fee but the clerk made is seem like I was being a major inconvenience. Stated he needed to call his boss. Once boss approved, I was charged an extra $30 per night. I walked out to get my family and luggage. When I entered, clerk was waiting at the elevator and aggressively approached me stating that I lied about how many guests I was having. We had a bit of an argument about our conversation. He then walked to his computer and realized he did charge me correctly, according to the number of added guests. He did not apologize. He just let us go on our way. He was very rude. This was the worst hotel experience I have ever had. This will be the last time I stay at a Best Western.