The Cloud One Wien-Staatsoper

As soon as we got to our room, we realized the air conditioning wasn’t working. I called the front desk and they advised it was broken for everyone and would not be fixed for 1-2 days. No mention of this upon arrival. It was 78 degrees outside so no relief from opening the windows. I asked what they were doing for compensation and after talking to their manager they offer 36 euros. I told them we would have stayed elsewhere had we known and asked for our breakfasts to be comped but they refused. Poor customer service for a newly opened hotel.

It’s like a budget hotel and no fridge, no air conditioning and no ventilator in the bathroom. Needed to open the window for air circulation, which leads to no privacy. I won’t recommend at all.

Nice place

Outstanding

The shower hand was dropping water everywhere Spoke with the reception 3 times and nothing happen The staff need more training how to be service minded