Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Good stay Better hotels to go to for the price Food is average Buffet is very busy, staff is a little overloaded Lots of beds to tan on A le carts could be improved Overall good place to stay but like I said there is better for the price they charge per night Biggest issue was when I tried to get my friend to pick me up they wouldn’t let him in the gate for security purposes and they MADE me take a taxi to the gate of the hotel for 500 pesos and I time everything out so I’m not sitting at the airport and we missed our checked luggage by 10 minutes so we had to buy a carry on and leave our expensive luggage at the airport, I realize this could be avoided if I left earlier but never have had this issue before and they Royally screwed me on that one. Again could be avoided if I left earlier but I plan things so I’m not sitting around for two hours at the airport I wish this could have been avoided by letting my friend in to take me there as I take responsibility for my own transportation when away. Overall average hotel probably won’t stay there again

Staff were fantastic

Staff was great

The rooms were clean and well lit, the staff was pleasant and helpful shout out to Vanessa, Briana, and Alejandro. The spa was amazing, the food was great.

Room - Didnt receive clean towels when out. They did respond quickly. Staff- Very professional. Guermo at the pool was lovely and efficient. We got tired of all the add-ons the tried to sell us again and again. Many times a day. Victor who worked with us through Expedia was wonderful.