SpringHill Suites by Marriott Dallas Lewisville

The Springhill suites was very nice. I have to compliment the front desk staff who were very nice to work with. The only problem was that only one elevator was working and it was slow.

The property itself was very beautiful and accommodating. The experience was awful due to my son's truck being stolen from the property. There were no cameras and the hotel is not responsible. Stay at your own risk. I will never stay again.

Very nice room, quiet area, clean room, com bed. Used the workout room- one tread mill needed attention & the water was empty, but other than that, it was good.

We love the Springhill suites. They are spacious for our family of five. The only inconvenience we had with this particular property was there was only one elevator in-service during our stay which made for long lines at the elevator. If you wanna climb stairs that would have been good option. Hopefully it’s just a short time out of service. We really enjoyed our stay.

Pool is too small

Beautiful property, staff was very kind. The only downside is there is one washing machine and one dryer.

Elevator has been down for some time but other than that, the facility was clean and well kept

Pool was closed. This is the reason we picked this hotel , prostitution in and around this hotel

Everyone was very nice. Only 1 elevator was working, but everyone was good about it.

The public area downstairs is nice. They have a bar and an outside sitting area with a gas fire pit. The room was a large suite with lots of room. The hotel and rooms were very clean. The parking lot looked small but there were open parking spots. I did not see any trailer parking spots. They have a large breakfast served from 7-10am. Good selection of food and everything tasted great.

The first room we were in was a king size room and very nice, however there were ants everywhere. The staff was very considerate and upgraded us to another room. Unfortunately, the ants had gotten into our suitcases and clothes by this time. The new room was nice as well but noticed that much of the decorative panel strips were coming unglued. The door to the bathroom with the tub did not want to open once I was in there. My husband had to force it open. It had come off of the track. At one point in our stay, we did not have water. We were not notified that the water would be off and that was a bit inconvenient as my husband was just getting into the shower. The breakfast was good, and the coffee was great.

Great location, very friendly staff. Our room was big with lots of space. It was updated and very clean.

We were waiting in front of check in around 30 minute…When we arrived there was a lady in a bar area which she disappeared suddenly. We were keep calling hotel to see if someone will pick up the phone…It was a ring on the table which it didnt help our situation! We reached out to Expedia and they werent able to talk to anybody at hotel! Even the other guest was trying to help us and she mentioned that she had same issue! The front desk lady came after 30 minute and even she didnt bother herself to apologize! She told us that she had things to do and it took long! We were surprised while she was trying to say its our problem that she wasnt at front! The worst customer service ever! Also, we are leaving early in the morning and i asked if we can get something just like the other hotels when we are leaving earlier they are offering us water or even fruit or yogurt! She said they dont offer anything! We came to the room and for the fifth person in the room it wasnt anything such as pillow and etc. Also, the coffee machine wasnt inna good shape! The front desk came to our room and told us that we can microwave the plastic cup!!!!! Even on the cup it mentions no microwave! I chose this hotel while I saw only the good reviews! The towels were super dirty and there were many black long hair on them! Even it was black spots on one of them! We are not suggesting this place and im not sure how its possible to rate this hotel even good! The room needs to be deep clean!

Very nice clean and modern hotel. Our room was great , comfy bed and very clean rooms

Great staff, easy check in check out, very clean rooms, and cleaning staff is spectacular.

Clean, well kept property with friendly staff.

Seems to be old and in need of some updating. AC unit runs loudly all the time never hits a temp to turn off. Bathroom was dirty from the previous guest.

Breakfast is not great, but decent. Staff are friendly and facility and room is always clean.

Clean room, friendly staff, well stocked breakfast bar.

the room and facility were very clean. I will stay there again.

So surprised to walk in & see how big the room was! Really nice!

Great location, very friendly staff. Our room was big with lots of space. It was updated and very clean.

Spacious rooms but the bed was a little hard for me.

Friendly staff, but front desk often not staffed and no bell or anything. Large rooms with toilet and shower in seperate rooms. Bathroom door wouldnt close, not sure if intended or not. Quiet area but walking distance to a few eating/drinking locations

I like a lot that the toilet and bathroom are in separate rooms

Clean and quiet

It was great . 1st time at this property . The rooms are big and comfy

Big room

Very impressed with the property! The room was so spacious & really nice place to stay!

The public area downstairs is nice. They have a bar and an outside sitting area with a gas fire pit. The room was a large suite with lots of room. The hotel and rooms were very clean. The parking lot looked small but there were open parking spots. I did not see any trailer parking spots. They have a large breakfast served from 7-10am. Good selection of food and everything tasted great.

Whenever you request for late checkout the maids continue to knock on the door, even entered as they ignored the request. The front desk even called checking to see if I was still in the room, obviously if I requested a late checkout and had the sign do not disturb on the door..they should have respected my request. This is not the first time I've experienced this at this hotel.

amazing stay! front desk both am,pm, and evening were fantastic. staff was very attentive, younger gentleman in the evening was amazing to chat with and he even hyped up my New Year’s Eve outfit! when I came back, I needed a bandaid and the front desk worker helped me out. breakfast was amazing and had lots of options. checking out was quick and easy. this is my second stay and forever my go to hotel in the area!

We were waiting in front of check in around 30 minute…When we arrived there was a lady in a bar area which she disappeared suddenly. We were keep calling hotel to see if someone will pick up the phone…It was a ring on the table which it didnt help our situation! We reached out to Expedia and they werent able to talk to anybody at hotel! Even the other guest was trying to help us and she mentioned that she had same issue! The front desk lady came after 30 minute and even she didnt bother herself to apologize! She told us that she had things to do and it took long! We were surprised while she was trying to say its our problem that she wasnt at front! The worst customer service ever! Also, we are leaving early in the morning and i asked if we can get something just like the other hotels when we are leaving earlier they are offering us water or even fruit or yogurt! She said they dont offer anything! We came to the room and for the fifth person in the room it wasnt anything such as pillow and etc. Also, the coffee machine wasnt inna good shape! The front desk came to our room and told us that we can microwave the plastic cup!!!!! Even on the cup it mentions no microwave! I chose this hotel while I saw only the good reviews! The towels were super dirty and there were many black long hair on them! Even it was black spots on one of them! We are not suggesting this place and im not sure how its possible to rate this hotel even good! The room needs to be deep clean!

Excellent staff, very kind, courteous and responsive

While I was in my room asleep a couple walked in with a front desk worker who stood there and asked me my name. When I got dressed and went downstairs and expressed my displeasure in the absolute unprofessional situation, the front desk called the cops. The cops favored my side and after working 12 hours, no sleep and working another 12 .. I went to my room and slept and then got out of there and won’t return.

I loved everything—the room, the very attentive staff, the peaceful and family-friendly atmosphere of the hotel. And the breakfast was amazing; everything was delicious, and they were always making sure to refill anything that ran out. We had an issue with the room’s air conditioning, but they changed our room as soon as we mentioned it at the front desk. Honestly, we were very satisfied with the service. I especially want to thank Diamond, who helped us right away after we told her about the air conditioning problem.

This is a very nice and well maintained property. The staff were all very friendly and accommodating. They made our stay extremely pleasant. We were able to get early check in as we arrived earlier than expected. The rooms are very comfortable and clean.

We had an issue with the ac in one room so they immediately switched us to a new room. Very responsive!

Their computer system was down and could not check anyone in. The situation couldve been made better with customer service but instead the front desk agent was very unprofessional and incompetent. In addition to that, he also yelled at a guest who was upset for having to wait for hours with his young kids waiting in the car. the general manager dealt with the problem severely unprofessionally as well and she did not care about the checkin guests that have been waiting for hours and hours. I worked in the hospitality industry for my whole life and I have never seen this level of unprofessionalism from both the front desk agent and the general manager. 10/10 would NOT recommend. I bet this hotel received lots of backlash from that day (12/22/2023) but I really hope the management company takes these seriously.

Was very clean. The front desk staff was super helpful (Tania is the name i believe). She went above & beyond in helping us when we had some changes in our plans for the last day. She worked with the hotels.com staff to make one of the day refund.

Great location!

Friendly staff, but front desk often not staffed and no bell or anything. Large rooms with toilet and shower in seperate rooms. Bathroom door wouldnt close, not sure if intended or not. Quiet area but walking distance to a few eating/drinking locations

Property was nice, clean, good area. Convenient to a lot of different restaurant options.

I last stayed there in 2021 and the renovations were great! Tyler was also very helpful during the check in process. Loved that you now offer turkey sausage as a menu item for breakfast as I do not eat pork. The area around the mall seemed a bit more run down than when I last visited.

Close to a lot of places to eat. Clean.

Pool was closed. This is the reason we picked this hotel , prostitution in and around this hotel

We selected this location for a wedding venue, the location was excellent. I could not ask for anything any different or any better!!

Our family had an enjoyable one night stay. The lobby and room were both modern and updated. Bed was bleh, not very comfortable, but the ac was top tier! The bar was decent as well as breakfast, my daughter really enjoyed the “Texas” waffle. We dropped my husband at the airport and it was only about a 10 min drive. The area was really nice, close to several shopping centers and restaurants. It was one of the cheaper hotel choices so it was wonderfully surprising stay & we would stay again.

It is convenient location just 10 minutes away from DFW. The room is spacious and clean. I stayed here 3 nights and very happy with the amenities and services here… will come back.

Clean and safe to stay with my family

We always stay at Springhill Suites when we are in the DFW area. It is clean, service is great and the breakfast is always satisfying. It is a consistently nice hotel for a great price.

amazing stay! front desk both am,pm, and evening were fantastic. staff was very attentive, younger gentleman in the evening was amazing to chat with and he even hyped up my New Year’s Eve outfit! when I came back, I needed a bandaid and the front desk worker helped me out. breakfast was amazing and had lots of options. checking out was quick and easy. this is my second stay and forever my go to hotel in the area!

It was great! Everyone was so nice and welcoming, the cleaning staff was so respectful and loved our kiddos, and the free breakfast was great and constantly being restocked. I highly recommend!

From start to finish the stay was nearly perfect. Bed was comfortable even for my Army vet wife who likes harder beds. Staff was friendly and helpful. Bathroom was good but shower was too close to the counter for us larger individuals to get in and out of. Air in room was wonderful. Breakfast wasn't that great but wasn't the worst. They seem to have a lot of school tournament people stay so they ran out quickly and couldn't keep up with the food needed. I could only hear other rooms while in the hallway not in the room. I would definitely recommend staying here.

Breakfast is not great, but decent. Staff are friendly and facility and room is always clean.

Clean room, friendly staff, well stocked breakfast bar.

The bartender who was named Beth was absolutely fabulous! Her drinks were very creative. She obviously enjoyed her job. She went above and beyond to assist her customers!

Wish I could have stayed more than one night! Can’t say enough good things about this place! I was traveling with my husband and 13 year old and we each had our own bed:)! Toilet and shower were separate, bonus, separate desk area, fridge and microwave. It even has a laundry facility. Only bummer was that the bar was closed because it was Sunday:) Would definitely stay again.

If breakfast would have been available at 6:00am, this would have been a perfect stay.

The public area downstairs is nice. They have a bar and an outside sitting area with a gas fire pit. The room was a large suite with lots of room. The hotel and rooms were very clean. The parking lot looked small but there were open parking spots. I did not see any trailer parking spots. They have a large breakfast served from 7-10am. Good selection of food and everything tasted great.