Courtyard by Marriott Charleston Downtown/Civic Center

Disappointed.

Pay to park not great amenities

First of all, hotels.com website lists in the amenities that there is free parking. One of the reasons I booked the room. There isn’t free parking. Second, the room had a drain stopped up that I had to report several times and get worked on several times to finally get it fixed. The manager wasn’t helpful at all about the free parking question. Basically told me it wasn’t his problem and to contact hotels.com. They can honor the reservation but not the rest of the amenities listed in said ad. This will be the last time I book that hotel and probably be the last time I use hotels.com since their ad listed it wrong and cost me even more money. My cousin booked through hotels.com and got a bigger, nicer room a lot cheaper. That’s still a head scratcher

Friendly staff and clean room. Perfect stay!!

Clean facility, pool was great for kids. Staff was friendly. Check out at noon is a huge plus. Will stay again ! Wish parking was free.