Name: SpringHill Suites by Marriott Houston Northwest
Address: 20303 Chasewood Park Drive, Houston, Texas, United States of America, Houston, Texas, US
Price range: $105–$175 per night
Rating: 8.5

What guests think

At SpringHill Suites by Marriott Houston Northwest, guests frequently praise the friendly staff, spacious rooms, and overall cleanliness, while feedback also notes inconsistent housekeeping and maintenance and noticeable highway noise in some rooms.

Many guests highlight the convenient access to Vintage Park and major roads, though a few mention limited walkability and parking lighting or security concerns. The bar and bartenders are repeatedly praised, while breakfast quality varies from excellent to disappointing. Expect a spacious, convenient stay that can vary based on room location and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar service is praised repeatedly, and guests like having food and drink options on site. Pool condition and outdoor furniture drew complaints, and multiple reviews cite parking lighting or security issues; one guest also noted no EV chargers.

Related guest reviews

6

Marshall

May 13, 2024

·

Stayed 2 nights

IT WAS GOOD BUT BAD PART WAS THAT ONE OF TEAM FAMILY PARENTS VEHICLE GOT STOLEN. SO IT FEELS NOT LIKE A SAFE PLACE TO STAY AT. WITH ONLY ONE CAMERA ON THE BUILDING THAT IS VERY UNSAFE AND NOT COMFORTING.

8

Tia

Jun 8, 2024

·

Stayed 2 nights

The main entrance needs updating on the outside, as compared to the rear entrance. The outside pool lounge chairs were broken and embarrassing. They require replacing immediately as they are unsafe. I asked that my bedding be changed, however housekeeping decided not to honor my request. I noticed the same make up stains on the bedding. That is what proved that my request was not completed. On a positive note, Vanessa was extremely positive and welcoming.

8

Amanda

Sep 22, 2024

·

Stayed 1 night

Nice property but parking was a bit of an issue. Very dark exterior and distant parking wasn’t super well lit. Otherwise friendly staff and comfortable room for reasonable rate.

2

Jimeaka

Jul 29, 2024

·

Stayed 2 nights

It was horrible , pool was full of worms

10

Garth

Aug 30, 2023

·

Stayed 1 night

This is a really nice property. Room is spacious and comfortable. Friendly staff. Food and drink options available.

10

Alex

Dec 7, 2024

·

Stayed 3 nights

I really enjoyed my stay . The bar is welcoming with great conversations. Breakfast was good. Area felt safe and clean.

8

Mike

Apr 23, 2023

·

Stayed 1 night

It is in a great location and easy access. Did not have EV Chargers available which is a bit odd given the no. of EV's on the road now, and how many other properties have them. This will preclude me from staying at this property again. Breakfast was a bit disappointing. No fresh fruit, only fatty options.

10

Lori

Nov 27, 2024

·

Stayed 2 nights

Plenty of food for breakfast. The Bartender (Phil) was terrific. The front desk staff was always friendly and helpful.

10

Beth

May 26, 2024

·

Stayed 2 nights

Stayed when a tornado took out power for a week at our house. Everyone was so helpful and we had a great time cooling down at the pool

10

Jose

Oct 30, 2023

·

Stayed 2 nights

Room was as expected from a Spring Hill, clean, spacious, and comfortable. The bar was great! Phillip the bartender provided great drinks and excellent restaurants recommendations near by. Overall it was a great stay!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the property and rooms as very clean. Others report inconsistent housekeeping and maintenance, including stained linens, missed cleaning details, and occasional odors or worn fixtures.

Related guest reviews

4

Kimberly

Feb 26, 2025

·

Stayed 1 night

Towels and sheets had stains and there was visible dust on the bed heads. Not well cleaned and maintained at all.

4

Ty

Oct 17, 2025

·

Stayed 2 nights

This place was always my go-to when in Houston for work. First time I’ve been back to this hotel in about 18 months. I’m that amount of time it has become a dirty, run-down, pile of junk. The noise levels inside the room from outside were worse than ever before too. If you stayed here before and it was good, it isn’t now!! Find another place!

4

Marium

Sep 27, 2025

·

Stayed 1 night

The washroom was not clean. I found used soap in the bathroom and the trash bin already had trash in it. I also requested room on first floor since my dad is handicap and can’t walk much but they said the rooms were not clean when I arrived at the hotel at 11:00 pm at night.

10

Jonas

Jun 3, 2025

·

Stayed 1 night

Very nice and clean.

10

Aleksei

Aug 17, 2025

·

Stayed 3 nights

I liked the cleanness of the hotel and the staff was very warm and welcoming

10

Lavenya

Nov 17, 2025

·

Stayed 1 night

Hotel was very clean. My room was very clean and spacious

8

Felicia

Dec 10, 2024

·

Stayed 2 nights

Property was clean. The room it self was clean-ish. We got a suite and the pull-out had crumbs and trash on the bed. The drain was full of hair, so the water didn't drain very good. There were no trash bags in none of the trash bins, Other than that our stay was pretty good.

6

Jordan

Jul 1, 2025

·

Stayed 2 nights

The hotel staff was wonderful. Rebecca and Harold at the front desk were very helpful and polite. But, the room was lacking. The bed was very uncomfortable, we discovered the blanket had yellow stains on it, and the desk was sticky for some reason...Room 425 needs some work.

10

BRENDA

Sep 7, 2025

·

Stayed 1 night

Clean room, nice shower. Would recommend.

10

Margaret

Feb 16, 2025

·

Stayed 1 night

Very clean rooms and friendly staff. The elevator was slow but other than that it was great. The breakfast was awesome.

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AI-generated summary based on recent guest reviews

Rooms

Suites are often described as spacious and comfortable. Some guests report highway noise, firm or uncomfortable bedding, and sporadic in-room issues like malfunctioning TVs, plugs, or thermostats.

Related guest reviews

10

Kris

Feb 18, 2025

·

Stayed 2 nights

No matter how far you are from the highway, you can hear the cars going by.

8

Jacqueline M

May 22, 2024

·

Stayed 1 night

Hotel had everything we needed for an overnight stay. Close to Vintage Park Mall with plenty of restaurants & shopping. Loverly hotel with well appointed & spacious suites.

10

Garth

Nov 15, 2024

·

Stayed 1 night

Great value for a nice property. Very comfortable room.

4

Ty

Oct 17, 2025

·

Stayed 2 nights

This place was always my go-to when in Houston for work. First time I’ve been back to this hotel in about 18 months. I’m that amount of time it has become a dirty, run-down, pile of junk. The noise levels inside the room from outside were worse than ever before too. If you stayed here before and it was good, it isn’t now!! Find another place!

2

Kevin

Jun 14, 2024

·

Stayed 1 night

My room had the thermostat ripped off the wall and the tv didn’t work.

6

Jordan

Jul 1, 2025

·

Stayed 2 nights

The hotel staff was wonderful. Rebecca and Harold at the front desk were very helpful and polite. But, the room was lacking. The bed was very uncomfortable, we discovered the blanket had yellow stains on it, and the desk was sticky for some reason...Room 425 needs some work.

10

Daniel

Jul 1, 2024

·

Stayed 3 nights

Nice, modern and spacious.

6

Jennifer

Apr 25, 2023

·

Stayed 1 night

Didn’t like that it was so close to the Highway that you could hear the traffic all night long

8

Shanta

Apr 18, 2025

·

Stayed 2 nights

The customer service was great! Nice room but the pillows were very uncomfortable for me! They were very firm. Also a lot of plugs and lights did not work in my room.

8

Stacey

Jul 26, 2023

·

Stayed 3 nights

The Location was quiet but the room wasn't. The AC was so loud. However, the room was very nice and spacious especially for the room we needed to prep and steam clothes for our daughter's wedding. The property is very nice and supper close to all things in the Vintage, but 2 cars were broken into in one day, but that is just Houston these days. There is always a full breakfast available which was really a plus. The only strange thing was there were no hooks anywhere in the room to hang a towel. I can't give it a 5 star, but maybe a 3.5 because it did serve it's purpose for us.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and helpful at the desk and bar. There are occasional service lapses, including slow room readiness, poor follow-up, and limited on-site maintenance support.

Related guest reviews

4

Stephanie

Jan 10, 2023

·

Stayed 3 nights

I stay in the Vintage area at least once a month and as of this stay it was Springhill Suites that I chose the most. The bartender and front desk people are usually amazing. Not this night. I arrived to the hotel after work and experienced a clogged toilet. After calling for maintenance, I was told there was none. Further I was told they could provide a plunger for me to use, but I would need to come get it myself. Marriott can do better than this and I will be choosing the Hyatt for my next few trips.

10

Aleksei

Aug 17, 2025

·

Stayed 3 nights

I liked the cleanness of the hotel and the staff was very warm and welcoming

2

Lori

Jun 20, 2025

·

Stayed 1 night

No one returns messages or is helpful. Terrible customer service. Period!

10

Barend

Jul 30, 2025

·

Stayed 4 nights

Breakfast was excellent and staff where very friendly and helpful

10

Jacob

Dec 15, 2023

·

Stayed 1 night

Great quick service

10

Lori

Nov 27, 2024

·

Stayed 2 nights

Plenty of food for breakfast. The Bartender (Phil) was terrific. The front desk staff was always friendly and helpful.

10

Garth

Dec 20, 2023

·

Stayed 1 night

Always enjoy staying at this property. Great room and service.

10

nacole

Jul 18, 2023

·

Stayed 2 nights

Damien at the front desk was absolutely delightful!!! Hotel right next to highway but I didn’t hear a thing. Nice clean hotel

6

Charles H

May 24, 2024

·

Stayed 4 nights

Rooms were not ready for several people until almost 7pm. This happened on multiple days. Some of the maintenance had been neglected ie door knobs, caulking, torn carpet. Breakfast was fine. Area is fine.

10

Richard

Jul 16, 2025

·

Stayed 2 nights

Great place to stay with amenities that are truly for family and anyone really that decides to stay there. Staff was great as well.

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AI-generated summary based on recent guest reviews

Location

Convenient for Vintage Park and major roads, with several guests finding the area safe and accessible. Some note limited walkability, highway noise in certain rooms, and concerns about parking lighting and vehicle break-ins.

Related guest reviews

8

Jacqueline M

May 22, 2024

·

Stayed 1 night

Hotel had everything we needed for an overnight stay. Close to Vintage Park Mall with plenty of restaurants & shopping. Loverly hotel with well appointed & spacious suites.

10

Diana

Jul 23, 2023

·

Stayed 1 night

It was a great place for a one night stay and though a twenty minute commute to the Cynthia Mitchell Pavilion, the drive was easy and not a hassle.

10

Jerry

Nov 20, 2024

·

Stayed 2 nights

Close to everything and affordable!

8

Amanda

Sep 22, 2024

·

Stayed 1 night

Nice property but parking was a bit of an issue. Very dark exterior and distant parking wasn’t super well lit. Otherwise friendly staff and comfortable room for reasonable rate.

8

Luis

Aug 18, 2024

·

Stayed 2 nights

The area is still under development. Not walkable.

10

Erica

Oct 3, 2024

·

Stayed 4 nights

Safe area

8

Mike

Apr 23, 2023

·

Stayed 1 night

It is in a great location and easy access. Did not have EV Chargers available which is a bit odd given the no. of EV's on the road now, and how many other properties have them. This will preclude me from staying at this property again. Breakfast was a bit disappointing. No fresh fruit, only fatty options.

10

John

Oct 22, 2023

·

Stayed 3 nights

Great clean place , good location.

8

Kirbi

Jan 20, 2025

·

Stayed 1 night

Slept great really close to where we needed to be

8

Stacey

Jul 26, 2023

·

Stayed 3 nights

The Location was quiet but the room wasn't. The AC was so loud. However, the room was very nice and spacious especially for the room we needed to prep and steam clothes for our daughter's wedding. The property is very nice and supper close to all things in the Vintage, but 2 cars were broken into in one day, but that is just Houston these days. There is always a full breakfast available which was really a plus. The only strange thing was there were no hooks anywhere in the room to hang a towel. I can't give it a 5 star, but maybe a 3.5 because it did serve it's purpose for us.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns both praise and criticism, ranging from excellent and plentiful to cold or limited with weak coffee and little fresh fruit. The on-site bar and bartenders receive consistently positive feedback.

Related guest reviews

8

Debra

Jan 17, 2025

·

Stayed 1 night

I gave a rating of 4 because everything was great except the food. The food was not up to par with the rest of the hotel, especially at the price. Eggs, biscuits, and gravy were cold and just not good at all. Oatmeal was good. Not much in the way of options- hardly any fruit, etc.

10

Barend

Jul 30, 2025

·

Stayed 4 nights

Breakfast was excellent and staff where very friendly and helpful

10

Alex

Dec 7, 2024

·

Stayed 3 nights

I really enjoyed my stay . The bar is welcoming with great conversations. Breakfast was good. Area felt safe and clean.

8

Mike

Apr 23, 2023

·

Stayed 1 night

It is in a great location and easy access. Did not have EV Chargers available which is a bit odd given the no. of EV's on the road now, and how many other properties have them. This will preclude me from staying at this property again. Breakfast was a bit disappointing. No fresh fruit, only fatty options.

2

Elufermina

Aug 30, 2023

·

Stayed 2 nights

Not good for a family of 4. The pictures are only part of the issue. We were unable to use the pool it was needed to be deep cleaned.Biscuits and waffles were hard as a rock.

8

Derrell

Dec 14, 2023

·

Stayed 1 night

Environment is welcoming, calm clean and quiet. Only the breakfast was a little disappointing with hot served dishes

6

elben

Jul 23, 2024

·

Stayed 1 night

Our first room didn't have a TV and the toilet was heavily worn, and the guy at the front desk wasn't around most of the time. Called front desk many times and walked to no one. Morning juice and coffee tasted like flavored water. Clean room, breakfast area and good bed.

10

Lori

Nov 27, 2024

·

Stayed 2 nights

Plenty of food for breakfast. The Bartender (Phil) was terrific. The front desk staff was always friendly and helpful.

10

Jose

Oct 30, 2023

·

Stayed 2 nights

Room was as expected from a Spring Hill, clean, spacious, and comfortable. The bar was great! Phillip the bartender provided great drinks and excellent restaurants recommendations near by. Overall it was a great stay!

10

Margaret

Feb 16, 2025

·

Stayed 1 night

Very clean rooms and friendly staff. The elevator was slow but other than that it was great. The breakfast was awesome.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$119
March	$112
April	$121
May	$120
June	$157
July	$139
August	$110
September	$112
October	$122
November	$115
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $117	15 $127	16 $112	17 $112	18 $118	19 $114
20 $111	21 $107	22 $121	23 $143	24 $132	25 $133	26 $134
27 $111	28 $105	29 $110	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $119	3 $134
4 $128	5 $118	6 $114	7 $134	8 $134	9	10 $138
11 $119	12 $142	13 $163	14 $142	15 $147	16 $175	17
18 $118	19 $119	20 $121	21 $118	22 $147	23 $153	24 $157
25 $148	26 $119	27 $119	28 $119	29 $119	30 $119	31 $119

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible Bathtub

Studio, 1 King Bed with Sofa Bed, Accessible Bathtub

Studio, Multiple Beds

Suite, Multiple Beds

Studio, 1 King Bed with Sofa Bed, Hearing Accessible

Studio, Multiple Beds, Hearing Accessible

Studio, 1 King Bed with Sofa Bed

Suite, Multiple Beds, Hearing Accessible

Studio, Multiple Beds, Hearing Accessible (Roll-In Shower)

Suite, 1 King Bed with Sofa Bed, Hearing Accessible

Suite, 1 Bedroom, Roll-In Shower (Transfer Shower)

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub

Suite, 1 King Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about SpringHill Suites by Marriott Houston Northwest

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Prices for upcoming dates