Courtyard by Marriott New York Manhattan/Chelsea

Great location, large room given the location. Friendly and helpful staff. Everyone from the front desk, to the cleaning, to the bell service, were very helpful. Nugget ice machine in the basement, along with regular ice machine. Also, cold filtered water bottle filler in the gym and next to ice machine. On 30th between 6th and 7th, so very easy to get anywhere uptown or downtown.

Nice hotel, friendly staff. Parking is in a garage just down at the end of the block

The room we stayed in was newly remodeled and very clean and comfortable. For NY it was decently sized. The lobby was undergoing renovation when we were there. There’s a nice seating area outside. Staff were friendly and helpful. The neighborhood I’d describe more as Penn Station than Chelsea, but location worked for us- very walkable, felt pretty safe as there are always a lot of people on the streets. Would definitely stay there again!

Great location, staff was great. There was some construction going on but overall had a good stay.

Staff was super friendly, location was perfect for our trip. They had a small Starbucks in the lobby so we could all grab a bite in the AM

Very clean & roomy compared to most hotels in NYC. Gym & washer/dryer facility is a plus. Great central location to popular tourist sutes: MSG, Times Square, K-town. Plenty of eateries & nice restaurants locally as well.

Rooms are bigger than others. Nice reception area. Excellent customer service at the desk. Cool bar next door.

I love that you needed a key to get into the hotel after 9pm. I love that there was an area for snacks and breakfast each morning. I love that it had a laundry facility but I hated having to go to the lobby for coins and laundry detergent. Those things should be provided in the facility to avoid the walking and let the customers pay using their card. The staff were friendly and very helpful. The hotel was kept clean. The rooms were also clean. If we were to stay in New York for the holidays again we would definitely stay at the Marriott Courtyard Chelsea.

Good location. Clean. Claims there is “self-parking on-site” but there isn’t.

Expedia says the hotel has onsite parking but it doesn’t. We parked temporarily at the guest loading spot, but before we barely finished checking in, a big truck delivering laundry I think, stopped inches behind our car and we were asked to leave. Since the truck was too close to our car, it was difficult for us to get out. Then the bell man shouted at us again for not leaving yet. I showed him how close the truck was to our car and with the construction cone in front of us, we couldn’t get out. Then he realized that and removed the cone. Also, later we learned the hotel should provide guests bottled water at check in, but we were not. I saw the guests checking in in front of us asking for water and were given two bottled water, we did not ask for it because we had water at the time. When I asked for water the next day, the front desk told me with a cold face that I could get water at the vending machine. Eventually they gave us water when I told them we were not given water at check in. I will have to say from checking in until we leave, I did not see any staff with a smile. When asking questions on the phone, the staff was also speaking in a cold tune. It just felt like the entire staff at the hotel were unhappy. This is the longest review I have ever written because this was one of worst hotel experience for us mainly caused by the services received, not by the condition of the hotel.

Housekeepers where very friendly and thorough at their work

Everything was very clean.

The room was very clean and the staff were very nice!

Staff were friendly and room was clean

Quiet hotel, easy access to mass transit, very clean.

Carpet in this room was worn out , pas holes showing thru . Needs to be replaced ! Just did not feel like it could ever look or feel clean . Bathroom was very clean !

The property is very clean and safe. Easy to walk to Macy's and Empire State building. Our room had a leak under the bed. The entire rug was soaking wet the entire stay even though we reported it to the front desk and they said they would fix the issue. It was a pain to literally hop over the rug to get into or out of bed. If you didn't your socks would be soaking wet.

I had previous guest clothes in drawer Not enough blankets

Room was fresh and clean. Staff was sharpe and very friendly. Great stay at a fair price for NY

Great place to stay in Manhattan. The hotel was extremely clean and comfortable. I would definitely recommend to anyone looking for a hotel in Manhattan!

Spacious room for a NYC hotel and clean. Great location if you're attending an event at Madison Square Garden.

Great location, quiet and very comfortable beds!

Good location if you are going to a concert at MSG. Mattresses are very uncomfortable and need to be replaced.

Typical of a NYC hotel, in that the room is very small and tight. Nothing really to speak of as far as amenities are concerned. Location was convenient for getting around thanks to proximity to Penn Station.

I had absolutely no complaints except the wifi was horrible and there was no reception in our room. I stayed here many years ago and it was the same thing. Otherwise it was a very good place

Great location, check-in was smooth and quick. The room is a good size and clean. It was very hot when we were in NY and the AC worked incredibly well. We went to NY because we had to catch a show at Madison Square Garden and this was perfect walking distance.

The room we stayed in was newly remodeled and very clean and comfortable. For NY it was decently sized. The lobby was undergoing renovation when we were there. There’s a nice seating area outside. Staff were friendly and helpful. The neighborhood I’d describe more as Penn Station than Chelsea, but location worked for us- very walkable, felt pretty safe as there are always a lot of people on the streets. Would definitely stay there again!

Great location.Small room.

The location was a 5 minute walk from Penn Station. It was across from a police building so the street felt very safe. The room was small but standard for a one bed room. Everything was very clean. They could have used some softer lighting in the room. All the lights were super bright. You could slightly hear the neighbors and hall but we didn't really have any night issues with that. Overall a really nice place.

Bed took up at least 85% of the bedroom floor space

Great location, large room given the location. Friendly and helpful staff. Everyone from the front desk, to the cleaning, to the bell service, were very helpful. Nugget ice machine in the basement, along with regular ice machine. Also, cold filtered water bottle filler in the gym and next to ice machine. On 30th between 6th and 7th, so very easy to get anywhere uptown or downtown.

All good except the service in front desk. No kind at all

The receptionist at the hotel was incredibly rude to me when I arrived and it left a very bad first impression of our stay in New York.

This hotel was in the perfect location for us, with everything we wanted/needed to see within walking distance or easy subway access. We were initially worried about transportation back to EWR very early -- before trains were running -- but the staff scheduled a car pickup for us, even walking us to the corner to meet it when the road was unexpectedly closed. Very good service and friendly staff!

Hotel staff super friendly and helpful!

The staff was EXCEPTIONAL!

Excellent value. Staff at the front desk not very accommodating.

My wife and I were so impressed. When the housekeepers were in the halls and saw us going to our room, they would ask if we needed anything and insist they give us new towels and linens. They were so very kind and wanted to make sure we had everything we wanted. The location was excellent! Everything was very safe and accommodating. Loved the bar next-door as well. Having Starbucks downstairs was a bonus!

Bad service

Expedia says the hotel has onsite parking but it doesn’t. We parked temporarily at the guest loading spot, but before we barely finished checking in, a big truck delivering laundry I think, stopped inches behind our car and we were asked to leave. Since the truck was too close to our car, it was difficult for us to get out. Then the bell man shouted at us again for not leaving yet. I showed him how close the truck was to our car and with the construction cone in front of us, we couldn’t get out. Then he realized that and removed the cone. Also, later we learned the hotel should provide guests bottled water at check in, but we were not. I saw the guests checking in in front of us asking for water and were given two bottled water, we did not ask for it because we had water at the time. When I asked for water the next day, the front desk told me with a cold face that I could get water at the vending machine. Eventually they gave us water when I told them we were not given water at check in. I will have to say from checking in until we leave, I did not see any staff with a smile. When asking questions on the phone, the staff was also speaking in a cold tune. It just felt like the entire staff at the hotel were unhappy. This is the longest review I have ever written because this was one of worst hotel experience for us mainly caused by the services received, not by the condition of the hotel.

The location is very beneficial for the metro and to reach a lot of tourist attractions. Building efficiency is low but overall satisfaction is good If you get a North Facing room be aware that NYPD traffic detachment is right there and Sirens occur often throughout the night. Finally, the walls to the room are fairly thin and not very sound resistant so it was not uncommon to hear other guests throughout the night. The location is wonderful and staff friendly, just a bit noisy.

very well situated walking distance to MSG

Great location for access to transportation and proximity to popular areas like Koreatown. Check in and check out were quick and simple, staff was very professional. Our room was clean and comfortable with minimal wear and tear.

Great central location in NYC. The property was clean, rooms were comfortable and clean, price was budget friendly. Staff were kind and friendly. Plenty of places to eat and shop nearby. Penn Station less than 2 blocks away. Definitely would stay here again!

Location is good, lots of city noise.

Located next to Penn Station was positive

Nice, reasonably priced hotel, great location between midtown and Chelsea. Walking distance to MSG and Times Square.

Good accommodation and the service was very good. Not the most desirable area around the hotel but overall would stay again.

The location was a 5 minute walk from Penn Station. It was across from a police building so the street felt very safe. The room was small but standard for a one bed room. Everything was very clean. They could have used some softer lighting in the room. All the lights were super bright. You could slightly hear the neighbors and hall but we didn't really have any night issues with that. Overall a really nice place.

Great hotel near to Penn station

Great location, Starbucks onsite and a solid bar and restauramt attached. Several independent coffee shops are within walking distance too.

The staff was so friendly and the two at the Starbucks counter were very good at remembering each person. Impressive.

Staff was super friendly, location was perfect for our trip. They had a small Starbucks in the lobby so we could all grab a bite in the AM

hotel was great, hotel restaurant was meh,.....steak way undercooked, even after sending it back

The staff was very welcoming as soon as we walked on the door, the woman greeted us and the check in was fast and easy, even got two bottles of water for free. The beds were comfy, the pillows were ok could of been alittle firmer, the TV was good it said good afternoon Lori on the screen, the bathrooms were ok the water for the shower takes about a minute to get warm, the toilet stays loud for a minute after flush. Loved that it was just a block away from Penn station, wish they had a free breakfast, they had a mini Starbucks but was way more expensive than the regular one down the street.. If I ever see a concert at Madison square garden I will stay here. Definitely would recommend this hotel.

Room and bed very comfortable. Staff friendly and helpful. Starbucks coffee inside hotel very convenient and staff very friendly. Property close to all amenites we wanted for walking and tourist attractions.

The decor in the building is upbeat, colorful and whimsical. The elevators are efficient. The breakfast is limited, but there are options in the neighborhood. The staff could not have been nicer - giving us a bag with water and chocolate upon check in - as though we were part of a wedding party.

The extraordinary staff in the kitchen cafe are reason enough to return.

My wife and I were so impressed. When the housekeepers were in the halls and saw us going to our room, they would ask if we needed anything and insist they give us new towels and linens. They were so very kind and wanted to make sure we had everything we wanted. The location was excellent! Everything was very safe and accommodating. Loved the bar next-door as well. Having Starbucks downstairs was a bonus!

Basic hotel. Not really anything special, no free breakfast