Is parking available at the property?

Yes, there is on-site parking available.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 6:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility and features such as step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Mackay, within a 15-minute walk of Ken Burgess Orchid House and Mackay Entertainment and Convention Centre, and is approximately 0.9 miles from Artspace Mackay and Jubilee Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not mentioned.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 20.0 per night, and advance request is required for availability.

Oaks Mackay Carlyle Suites - Relax in Comfort

Average nightly price at Oaks Mackay Carlyle Suites by month, last 12 months (USD)
Month	Average price
January	$132
February	$138
March	$168
April	$215
May	$157
June	$145
July	$178
August	$208
September	$178
October	$168
November	$155
December	$150

What guests think

Across recent reviews of Oaks Mackay Carlyle Suites, guests frequently praise friendly, helpful reception staff and generally clean, spacious apartments, while noting mixed views on location convenience and some maintenance or cleanliness issues in certain rooms and areas.

Facilities draw positive mentions for the pool and parking, but one review reported the pool being unavailable and another noted a broken carpark roller door that raised security concerns. Room comfort and design are often appreciated, yet several guests reported nighttime noise and limited soundproofing. Overall, expect generally modern, roomy apartments with friendly service, but check room placement and facility status if you are sensitive to noise or security.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and on-site parking, though one stay found the pool unavailable and another flagged a broken carpark roller door that raised security concerns.

Related guest reviews

8

Shannon

Sep 27, 2022

·

Stayed 5 nights

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!

8

karen

Dec 30, 2025

·

Stayed 7 nights

Great staff, pool was lovely

10

Mitchell

Dec 8, 2022

·

Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!

4

Amy

Mar 15, 2025

·

Stayed 2 nights

Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.

6

Glenn

May 4, 2022

·

Stayed 1 night

Bad iron.

Translate

8

Samantha

May 21, 2023

·

Stayed 1 night

The room itself was clean and spacious, bed and pillows extremely comfortable. We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews mention clean rooms and apartments, but several report issues such as stained towels, stray hairs, outdoor grime, or dishes/balconies needing a better clean.

Related guest reviews

8

Catherine

Mar 1, 2026

·

Stayed 2 nights

Clean room

10

Mercy

Mar 24, 2025

·

Stayed 1 night

Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.

4

Amy

Mar 15, 2025

·

Stayed 2 nights

Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.

8

Angela

Nov 30, 2025

·

Stayed 2 nights

Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment

10

ColinParawan

Jan 21, 2026

·

Stayed 1 night

Room was clean and a good size.

8

Tony

Nov 27, 2023

·

Stayed 3 nights

Booking and check-in were straight forward, easy and professional. Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay. Overall, the apartment was very clean, well appointed and quiet. We would recommend this property, and will stay again. Check Out: straight forward with no delays.

6

KIERAN

Dec 1, 2024

·

Stayed 1 night

Ok as a last option. Rooms are modern, but tired and worn. Found a few stray pubes in the beds and shower. The lounge furniture, not great.(actually looked like someone died in the single seater at some point) Not what I expected for a 300 per night room. Being from out west, We are frequent motel users in Mackay, we normally stay in cheaper rooms. Thought we would “lash out” this time, what a waste of money! Don’t be fooled by pictures. Probably one of the worst we’ve stayed at in Mackay

8

Anne

Jul 16, 2022

·

Stayed 3 nights

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!

2

Mark

Oct 29, 2022

·

Stayed 3 nights

Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.

8

Garry

Feb 27, 2024

·

Stayed 3 nights

The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious and generally modern with comfortable furnishings, but recurring complaints cite nighttime noise from nearby venues and some worn or faulty fittings (e.g., uneven bed, rattling window, lifted balcony tiles, hard mattress).

Related guest reviews

6

Daniel

Dec 1, 2023

·

Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

10

Susanne

Jan 7, 2025

·

Stayed 2 nights

Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.

10

Paul

Feb 11, 2024

·

Stayed 1 night

We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.

8

Angela

Nov 30, 2025

·

Stayed 2 nights

Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment

10

ColinParawan

Jan 21, 2026

·

Stayed 1 night

Room was clean and a good size.

8

Tania

Jul 27, 2023

·

Stayed 2 nights

Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.

6

KIERAN

Dec 1, 2024

·

Stayed 1 night

Ok as a last option. Rooms are modern, but tired and worn. Found a few stray pubes in the beds and shower. The lounge furniture, not great.(actually looked like someone died in the single seater at some point) Not what I expected for a 300 per night room. Being from out west, We are frequent motel users in Mackay, we normally stay in cheaper rooms. Thought we would “lash out” this time, what a waste of money! Don’t be fooled by pictures. Probably one of the worst we’ve stayed at in Mackay

8

Anne

Jul 16, 2022

·

Stayed 3 nights

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!

2

Kerri

Aug 18, 2025

·

Stayed 2 nights

We stayed in a 2 bedroom apartment. The main bedroom had 2 windows. One big set with an extensive amount of bird poo on the outside- it was disgusting. The other window had no curtains or blind on it and let the outside lights in all night, and the sun at 5am, and it rattled in the wind. The other bedroom had a bed that was uneven. I will be asking Expedia for a partial refund as we could not use the 2nd bedroom which I paid good money for.

6

Dodie

Sep 18, 2024

·

Stayed 1 night

The overall interior was very unwelcoming - dark and dingey.

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AI-generated summary based on recent guest reviews

Service

Consistently praised for friendly, helpful reception and smooth check-in; staff often go above and beyond and resolve issues quickly.

Related guest reviews

10

Vijay

Nov 24, 2025

·

Stayed 2 nights

Staff and rooms

8

karen

Dec 30, 2025

·

Stayed 7 nights

Great staff, pool was lovely

10

Mercy

Mar 24, 2025

·

Stayed 1 night

Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.

10

Lauren

May 6, 2024

·

Stayed 1 night

Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!

10

Tim

Aug 21, 2023

·

Stayed 2 nights

This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time

8

Emma

Jul 29, 2024

·

Stayed 1 night

Helped me with an early check in

8

Tony

Nov 27, 2023

·

Stayed 3 nights

Booking and check-in were straight forward, easy and professional. Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay. Overall, the apartment was very clean, well appointed and quiet. We would recommend this property, and will stay again. Check Out: straight forward with no delays.

10

Susan

Feb 8, 2025

·

Stayed 1 night

Really friendly reception, made process quick and easy

10

Tim

Aug 21, 2023

·

Stayed 2 nights

Friendly helpful staff at reception who went above and beyond to cater for my needs

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Mixed feedback: some find it convenient, near Queen’s Park and amenities, while others say it feels isolated or requires a longer walk, with noise reported from a nearby pub and the adjacent fire station.

Related guest reviews

8

Shannon

Sep 27, 2022

·

Stayed 5 nights

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!

6

Daniel

Dec 1, 2023

·

Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

10

Paul

Feb 11, 2024

·

Stayed 1 night

We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.

10

Graham

Sep 24, 2022

·

Stayed 5 nights

Family stopover in Mackay. Self contained unit. Close to all ammenities.

8

Tania

Jul 27, 2023

·

Stayed 2 nights

Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.

6

Nick

Nov 25, 2023

·

Stayed 2 nights

The position was not good. Bit of a walk to go anywhere

8

Wendy

Jul 16, 2023

·

Stayed 2 nights

Good clean accommodation. Noisy Isolated

8

Anthony

Jul 31, 2024

·

Stayed 1 night

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.

8

Samantha

May 21, 2023

·

Stayed 1 night

The room itself was clean and spacious, bed and pillows extremely comfortable. We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

8

Shannon

Sep 27, 2022

·

Stayed 5 nights

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!

10

Susanne

Jan 7, 2025

·

Stayed 2 nights

Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.

8

Anne

Jul 16, 2022

·

Stayed 3 nights

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!

8

Samantha

May 21, 2023

·

Stayed 1 night

The room itself was clean and spacious, bed and pillows extremely comfortable. We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $137	7 $137
8 $136	9 $156	10 $177	11 $206	12 $156	13	14 $136
15 $136	16 $156	17 $186	18 $156	19 $156	20 $136	21 $136
22 $136	23 $160	24 $211	25 $160	26 $160	27 $139	28 $139
29 $139	30 $160

Su	Mo	Tu	We	Th	Fr	Sa
		1 $160	2 $160	3 $160	4 $139	5 $139
6 $139	7 $160	8 $160	9 $160	10 $160	11 $139	12 $139
13 $139	14 $160	15 $160	16 $160	17 $160	18 $139	19 $139
20 $139	21 $160	22 $160	23 $160	24 $162	25 $154	26 $155
27 $139	28 $160	29 $160	30 $159	31 $180

Oaks Mackay Carlyle Suites

Prices for Oaks Mackay Carlyle Suites

Monthly average prices

About this property

Location

Room options

Apartment, 2 Bedrooms (No Housekeeping Service)

2 Bedroom Dual Key Apartment

2 Bedroom Dual Key Apartment (No Housekeeping)

3 Bedroom Dual Key Apartment

Apartment, 2 Bedrooms

Hotel Room (No Housekeeping)

Apartment, 1 Bedroom

Hotel Room

3 Bedroom Dual Key Apartment (No Housekeeping)

1 Bedroom Apartment (No Housekeeping)

Guest reviews of Oaks Mackay Carlyle Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Mackay Carlyle Suites

Prices for upcoming dates