Name: Sheraton McKinney
Address: 1900 Gateway Boulevard, McKinney, Texas, United States of America, McKinney, Texas, US
Price range: US$107–US$333 per night
Rating: 8.95

What guests think

Across the reviews for Sheraton McKinney, guests most often praise clean, comfortable rooms and friendly, efficient staff, along with a convenient location and generally enjoyable on site dining and bar options, making it a reliable choice for short stays.

Several reviews report lapses in housekeeping and service, including missed cleanings, difficulty reaching the front desk, and confusion over reserved room types or prepaid breakfasts. A few guests also faced maintenance and access issues such as intermittent hot water or AC, pool cleanliness, and confusing arrival signage or limited walkability. Expect a solid stay overall, with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On site bar and lounge are appreciated, the gym is well regarded, and parking is ample, though arrival signage can be confusing. The pool exists but cleanliness is occasionally criticized; no EV charging was noted.

Related guest reviews

4

Lauren

31 May 2025

·

Stayed 2 nights

They did not want to honor my breakfast i bought through the app. They were very rude amd condescending, even after showing my booking. KP specifically was rude to me. After that employee said he would do his best to have it figured out. I checked with a second employee later in the day who said it was taken care of - when xhexk out morning comes and i have been charged by the hotel for the breakfast again. The same person that i verified with was working so i went to him and him and the other employee working couldnt figure out how to refund. He then, without saying anything, just started to help the person behind me. When he finished with them he came back to me and eventually figured it out. Very rude staff. The food/view/beds/rooms were great. Pool was very dirty. Overall rude interactions.

8

Stacey

21 Aug 2023

·

Stayed 2 nights

Great place and very clean hotel, pool can use a little more love with cleaning, overall will stay again

6

Magdalena

21 Dec 2024

·

Stayed 1 night

Food and drinks at the Sweet Water Grill in-house restaurant are amazing. Chris and Liz are friendly attentive, talented and they make a mean Old Fashioned cocktail.

10

Kasey

7 Jun 2025

·

Stayed 3 nights

The only thing missing was a charging station for electric cars.

10

Connie

31 Jan 2024

·

Stayed 3 nights

The lounge area is large with lots of seating for large crowds and great for doing work on computers.

10

Justin

30 Dec 2023

·

Stayed 2 nights

Very nice accommodations, great gym, breakfast burritos were top notch, incredible customer service

10

Oscar

3 Mar 2025

·

Stayed 4 nights

Very comfortable, clean property & room very comfortable. Excellent value. Arrival signage for the property, reception & parking is TERRIBLE; virtually non-existent! Especially for evening arrival.

10

Jack

17 Jan 2025

·

Stayed 1 night

Bar is awesome

10

Carolyn

15 Jul 2024

·

Stayed 1 night

The Sheraton McKinney is a nice hotel. It was easy to get to and there was ample parking.

10

Dennis

16 Oct 2023

·

Stayed 2 nights

If we did not have a GPS it would have been almost impossible to find. Hotel is nice but so hard to find. Wish they included breakfast.

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Cleanliness

Cleanliness is frequently praised across rooms and public areas, with many noting fresh, well kept spaces. However, recurring complaints cite missed housekeeping, stained or dirty items, and occasionally unclean bathrooms.

Related guest reviews

10

R

15 Nov 2024

·

Stayed 2 nights

The staff were amazing!! My bed linens were stained with bodily fluids. When I checked out, I showed the picture of the sheets, and addressed my concern. I was informed a manager would look into it. I have not received communication since regarding the issue!

10

Susan

7 Dec 2025

·

Stayed 1 night

Very clean and comfortable

4

Aretha

20 Jul 2024

·

Stayed 1 night

The Key System was down so we had to wait until someone take us up to our Room. When got inside our room. I had to visit the restroom. Noticed that it was poop underneath the seat of the toilet that look as if it was there far more than a week.

10

melanie

12 Nov 2025

·

Stayed 1 night

Always clean and staff is courteous

10

Jenna

8 Apr 2025

·

Stayed 1 night

It was so beautiful and nice! Very clean! We walked in the front doors and you could smell the cleanliness!

10

Regan

9 Jun 2025

·

Stayed 1 night

Very clean and well kept

6

Adela

26 Sept 2025

·

Stayed 1 night

Room was dirty. It was hot and so far from the elevator. I’ve stayed here 3 other times and it’s never been like this. Bathroom was dirty, sheets smelled funny. I arrived late and check out early.

8

Robert

25 May 2024

·

Stayed 2 nights

Overall it was good; however, not getting daily housekeeping is awful. Hotels.com needs to post current housekeeping policies. Covid restrictions s over. There’s no excuse to not provide daily housekeeping unless you just want to become a second-rate hotel. The front desk employee was very nice and gladly gave us extra towels due to the lack of housekeeping services.

10

Robert

13 May 2025

·

Stayed 1 night

Very clean!!

10

THOMAS

15 Sept 2025

·

Stayed 2 nights

Clean and quiet property

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, quiet, and spacious, with modern furnishings. Noted issues include intermittent hot water or AC, small double beds instead of queens, limited in room amenities (no fridge or microwave), poor views, and occasional Wi Fi difficulties.

Related guest reviews

8

Edward

28 Dec 2022

·

Stayed 19,353 nights

Excellent furniture in rooms. Great bathrooms. Bit puzzling why double/full size beds vs queen. No microwave or fridge in rooms

8

Jan

2 May 2025

·

Stayed 1 night

Quite, clean room with comfortable beds.

10

Michelle

19 Jan 2025

·

Stayed 1 night

Really liked the room space and furnishings.

4

Adriana

9 Sept 2023

·

Stayed 4 nights

We were visiting Dallas and stayed at this hotel for 4 nights and the entire time of our stay, we were having issues with having zero hot water in the shower. We weren’t the only ones because we asked multiple people in the hotel and we heard from numerous visitors that they were experiencing the same thing. We informed the front desk of this issue every single day of our stay and it was never resolved. There was no solution that was offered to us we just got “the hot water was turned off a couple days ago and ever since, we’ve been having trouble with the hot water”. It would have been nice for the hotel to treat the issue as an urgent matter but unfortunately, we never got any sort of help. We asked the front desk to send someone from maintenance up to our room one night and no one ever showed. The hotel is actually nice and clean - it’s nice to have a pool and a restaurant/bar. I won’t be staying here again because of the service I received. I understand these issues come up, but there is no excuse for the lack of urgency and feeling completely ignored by the hotel staff.

6

Adam Anthony

11 Jun 2024

·

Stayed 2 nights

Poor room, view or a wall, dirty carpet.

8

Usha

27 Apr 2025

·

Stayed 1 night

We stayed two days to attend my niece’s wedding. Not just me we booked about 10 rooms. We didn’t get hot water on Friday but rest are good.

6

Shawn

13 Apr 2025

·

Stayed 2 nights

There was an issue with getting into our rooms which was OK but then we noticed that people who came in after us were getting their rooms before we did. Two of us asked about the rooms and finally one of our party went to the desk and confronted them about the room and one appeared. I was never able to use the internet. My only choice was MarriottBonvoy but it wasn’t a secure network and wasn’t the guest one. There was no phone in the room. OK I get it, but there was no information about the hotel or phone numbers. Very frustrating. I couldn’t search for restaurants or look at emails. Again frustrating. I had a problem with the blow dryer and requested a new one. I was told one would be brought to my room. It never came. I was able to figure out why the previous one stopped working and fixed the problem. I was not overly impressed.

6

Tonya

9 Aug 2024

·

Stayed 2 nights

It didn't seem as though the AC was working properly at times, especially at night. I can understand during the day with the extreme heat and temperatures but at night it should work properly.

8

John

27 Apr 2025

·

Stayed 3 nights

My room lacked a few supplies normally there. Bed was excellent. Room is good size. All in all id stay again.

8

Jeanie

5 Feb 2023

·

Stayed 1 night

Love the lobby & how it smells. Plenty of parking here. Room temperature was hard to maintain. Pillows were some of the WORST. Took forever to fall asleep. one felt like it had tennis balls inside, the other firm firm.

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Service

Staff are widely described as friendly and helpful, and check in is often smooth. Still, several reviews report miscommunication or rudeness, difficulty reaching the desk, housekeeping frequency/boundary issues, understaffing, and problems honoring room types or prepaid breakfasts.

Related guest reviews

4

Lauren

31 May 2025

·

Stayed 2 nights

They did not want to honor my breakfast i bought through the app. They were very rude amd condescending, even after showing my booking. KP specifically was rude to me. After that employee said he would do his best to have it figured out. I checked with a second employee later in the day who said it was taken care of - when xhexk out morning comes and i have been charged by the hotel for the breakfast again. The same person that i verified with was working so i went to him and him and the other employee working couldnt figure out how to refund. He then, without saying anything, just started to help the person behind me. When he finished with them he came back to me and eventually figured it out. Very rude staff. The food/view/beds/rooms were great. Pool was very dirty. Overall rude interactions.

6

Dannis

7 Jun 2025

·

Stayed 3 nights

We called the hotel at 9:30 am and were told that early check-in at 12:00 was approved by Jennie. When we arrived to check in at 12:30, we were told by Michael that we could not check in early. He further stated that since we made our reservation through a 3d party (Expedia) that we could not get priority. We then found Jennie and she stated that the room had been ready, but found the room had been given to someone else. The only two people at the desk were Michael and Jennie. Michael then stated that he would call when the room was ready. We left and after not received a phone call, we called at 2:15 and the room was ready. Jennie was very nice, but Michael was a jerk!

10

Mario

18 May 2024

·

Stayed 3 nights

We’ve recently stayed 2 separate times at the Sheraton McKinney. We liked it so much the first time, we went there again when we returned to town. The hotel is lovely and the service is great. Very friendly and helpful staff. We were greeted both times by Kalpesh and he made us feel very special, taking care that we felt at home there. We also like that the hotel looks and feels classy and welcoming. It’s now our favorite in this area.

10

Nina

3 Jul 2024

·

Stayed 1 night

Check in was easy and fast, Tania was very kind.

6

Ron

15 Sept 2023

·

Stayed 1 night

Property is a very nice and new hotel. Room service is poor at best. Calling the front desk is nearly impossible, rarely answer. Would not stay here again in future trips.

10

Chris

4 Aug 2024

·

Stayed 1 night

The afternoon front desk guy was awesome and when my confirmation number didn’t pull up he help me with the 3rd party company and got me in a room

10

Nina

3 Jul 2024

·

Stayed 1 night

Excellent check in services. Fast and friendly.

10

Mark

17 Aug 2025

·

Stayed 2 nights

Friendly staff and cleanliness

2

DEANA

14 Oct 2024

·

Stayed 1 night

After confirming my reservation directly with the hotel staff, my room was given away. It is a very busy weekend due ti the Fair. We were left steanded with no where to stay It was the worse experience ever

6

Ron

14 Sept 2023

·

Stayed 1 night

Very new clean and modern Sheraton. Was glad to stay here as it's been a long while since staying at one. Very clean and convenient location. Front desk was next to impossible to reach via inside hotel phones. Maid clean skipped our room twice. Even asking them to at least pick old towels and trash... Did not happen.

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Location

Convenient to the freeway, downtown McKinney, and area shopping/dining; many find it easy for getting around by car. Downsides mentioned are confusing access/signage and limited walkability.

Related guest reviews

6

Jennifer

12 Jan 2025

·

Stayed 2 nights

The lobby, dinning area, and fitness center were nice and bright. The hotel is old, the entrance is not lit up or inviting at all. It looks like the back door. The guest parking side is much more inviting, but it’s a long walk. Staff is very nice, but the rooms are old. We stayed during the ice storm and couldn’t get the room to cool off at all. The hotels heat was on and it was apparent that you were getting heat in your room no matter what. As far as I could tell, they do not offer queen beds only double. And those double beds are tiny! There’s no was a couple could sleep in a double. They’re located just off the freeway, however, the access is ridiculously difficult to get to if you’re coming from the north or west. Overall I’d give 2 stars and NOT stay there again.

10

Christopher

18 May 2023

·

Stayed 1 night

Great hotel and staff. The closest restaurant is a mile away, I was using Uber for this trip, so I didn’t have a car.

10

Robert Maxim

26 Aug 2025

·

Stayed 2 nights

Great experience! Glad I stayed here, convenient, clean, and close to all of my meetings.

10

Kathryn

18 Mar 2024

·

Stayed 1 night

This hotel is very nice. So clean, upscale amenities, great location. Close to good restaurants and plenty of shopping. The staff were just lovely! I was traveling alone and I felt very comfortable. I would stay here again, most definitely!

10

DANIELA

27 Jun 2025

·

Stayed 2 nights

Great staffing/customer service and very clean. Convenient located close to downtown McKinney and close to shopping and dining.

10

Oscar

3 Mar 2025

·

Stayed 4 nights

Very comfortable, clean property & room very comfortable. Excellent value. Arrival signage for the property, reception & parking is TERRIBLE; virtually non-existent! Especially for evening arrival.

10

Miguel

3 Jun 2023

·

Stayed 1 night

Excellent property, clean and easy to get too.

10

Dennis

16 Oct 2023

·

Stayed 2 nights

If we did not have a GPS it would have been almost impossible to find. Hotel is nice but so hard to find. Wish they included breakfast.

10

Neomi

23 Dec 2023

·

Stayed 1 night

Love this place so comfortable. Easy access to everything possible

10

Donald

29 Jul 2025

·

Stayed 2 nights

Very nice Hotel, great location, easy access to the freeway, staff was excellent and accommodations were fantastic.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised (including the buffet and breakfast burritos), and the on site restaurant and bar earn positive comments. Some guests experienced inconsistent availability or quality, and billing or inclusion of breakfast was sometimes mishandled.

Related guest reviews

4

Lauren

31 May 2025

·

Stayed 2 nights

They did not want to honor my breakfast i bought through the app. They were very rude amd condescending, even after showing my booking. KP specifically was rude to me. After that employee said he would do his best to have it figured out. I checked with a second employee later in the day who said it was taken care of - when xhexk out morning comes and i have been charged by the hotel for the breakfast again. The same person that i verified with was working so i went to him and him and the other employee working couldnt figure out how to refund. He then, without saying anything, just started to help the person behind me. When he finished with them he came back to me and eventually figured it out. Very rude staff. The food/view/beds/rooms were great. Pool was very dirty. Overall rude interactions.

10

Linda

11 Apr 2024

·

Stayed 3 nights

Our room was beautiful the walk in shower was perfect for our age (76). The bed was so comfortable and the coffee bar with Starbucks coffee was so enjoyable. We loved the breakfast and dinner at the hotel! Overall just a wonderful stay and highly recommend it to anyone!

10

Bruce

25 Nov 2024

·

Stayed 2 nights

I stay here often and it’s my hometown McKinney Tx. It is my favorite hotel … their breakfast is awesome !!

2

Dana

4 Sept 2024

·

Stayed 3 nights

The hotel did not honor the room selection I made even though I paid in advance. I also chose breakfast included in the package I purchased from Hotels.com but I was charged each day for the breakfast.

10

john

23 Sept 2025

·

Stayed 1 night

Very friendly staff. Clean. Spacious. Great breakfast and coffee. Not your typical travel motel. Much better and more comfortable.

6

Magdalena

21 Dec 2024

·

Stayed 1 night

Food and drinks at the Sweet Water Grill in-house restaurant are amazing. Chris and Liz are friendly attentive, talented and they make a mean Old Fashioned cocktail.

10

Bruce

8 Feb 2025

·

Stayed 1 night

It’s just an all around comfy quiet very pleasant place to stay… if I could I’d live there!! Plenty of food options..staff are great!! Killer breakfast buffet… easy location…

10

Amilu

8 Jul 2025

·

Stayed 4 nights

Absolutely amazing!!! My sister and I truly enjoyed our stay! Comfortable bedding! Wonderful toiletries provided!!! Staff were incredibly helpful and nice!!! I added the breakfast for 2 to the room and it did not disappoint!!! We would definitely stay here again!!!

10

Justin

30 Dec 2023

·

Stayed 2 nights

Very nice accommodations, great gym, breakfast burritos were top notch, incredible customer service

4

Wendy

4 Mar 2024

·

Stayed 1 night

I arrived Sunday - restaurant closed and had to get food from a very limited room service menu. I got nachos and they charged me $22 for FIVE - yes five - chips. Unbelievable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$131
February	US$151
March	US$140
April	US$145
May	US$181
June	US$184
July	US$163
August	US$137
September	US$142
October	US$155
November	US$130
December	US$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $139	17 $112	18 $112	19 $112
20 $146	21 $168	22 $333	23 $182	24 $120	25 $112	26 $115
27 $107	28 $162	29 $209	30 $204

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $157	3 $144
4 $133	5 $137	6 $134	7 $139	8 $135	9 $219	10 $232
11 $137	12 $137	13 $137	14 $139	15 $141	16 $155	17 $151
18 $137	19 $136	20 $141	21 $137	22 $139	23 $151	24 $151
25 $134	26 $133	27 $137	28 $139	29 $135	30 $151	31 $159

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed (Hearing Accessible)

Premium Room, 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Traditional Room, 2 Double Beds

Traditional Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Premium Room, 2 Double Beds (Hearing Accessible)

Junior Suite, 1 King Bed with Sofa Bed

Traditional Room, 1 King Bed (Hearing Accessible)

Premium Room, 2 Double Beds

Traditional Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton McKinney

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Prices for upcoming dates