Reforma Magenta

Todo excelente

Place is horrible don’t stay here they have no ac and provide crappy fans that don’t work also they have hard water pressure and all the sinks flood waste of money

We have visited this property twice a year for some time, but this was definitely our last stay. The entire experience was unsatisfactory and disappointing compared to our past visits. ​The issues started immediately: I attempted to change rooms but didn’t hear back until an hour after check-in, when it was too late to move. Later, we returned to the room to find items missing from the countertop. When we asked for fresh towels and help with a broken TV remote, no one ever came—yet staff insisted they had attended to it and even claimed to have 'evidence.' It felt dishonest. ​Finally, regarding a late checkout: I was instructed to ask at 9:00 AM, only to have it initially denied. It wasn't until I listed out all these complaints to the staff that they finally agreed to accommodate the late checkout. While I appreciate them eventually granting it, it shouldn't have taken a laundry list of failures to get basic service. For the price, you can stay anywhere else and get treated much better

Kitchen fully equipped You can find everything close by

The people that work in the building are super nice. They really make you feel at home. However, I’d say the property needs work in terms of decoration, furniture, cleanliness of the windows. And also the staff from Kukun was not useful or available at all.