Name: Four Points by Sheraton New York Downtown
Address: 6 Platt Street, Financial District, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$191–US$1,218 per night
Rating: 8

What guests think

At Four Points by Sheraton New York Downtown, reviewers consistently praise the convenient Financial District location near multiple subway lines and attractions, and frequently note friendly staff and generally clean rooms.

Common downsides include long elevator waits and disruptions from nearby construction or a less tidy plaza outside. Rooms are often very small, with occasional maintenance issues (AC, plumbing, windows) or noisy HVAC, and many guests wished for an in room fridge or microwave. On site dining and the rooftop bar exist but breakfast quality and availability vary, and the venues can be crowded. Expect a convenient base with welcoming service if you prioritize location over extra space and full amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a rooftop bar and on site dining, but elevators are frequently slow or out of service. Parking is off site and often difficult or expensive.

Related guest reviews

8

Kayla

11 Aug 2025

·

Stayed 4 nights

Great location! Rooms were clean and nice. My one complaint is the elevators. They are so slow and only 2 of 3 work. Typically waiting for the elevators (and stopping on every floor to pick up/drop off other guests) would add at least 10-15 minutes onto our commute.

8

Emily

10 Aug 2025

·

Stayed 1 night

Stayed here for a concert at the pier at rooftop 17 - fantastic. Walking view which was great. Hotel was nice - room was on the smaller side but good for a night or two. After concert we wanted to check out the rooftop bar which was at occupancy so we couldn’t get in so they suggested we go check out the bar on the second floor. That was also packed so we went to the lobby restaurant. We sat at the bar and it was a fantastic choice - quiet, excellent drinks (thanks Reggie) and food was good! Major issues with the elevators. Long line every time we had to go on them - only had 2 elevators working for 29 floors. Kinda crazy

10

Gina

6 Aug 2025

·

Stayed 3 nights

Property great parking issues when you rent a car is not easy and at times no parking available.

10

patricia

1 Aug 2025

·

Stayed 2 nights

Had two restaurants including a rooftop restaurant that was unique.

10

Adam

1 Jul 2025

·

Stayed 3 nights

Staff and stay was great! Only issue is the elevators get very jammed up early morning (there’s no staff elevator, so the cleaning crew have to use the guest ones), so it can take a while to catch a ride.

10

Erin

9 May 2025

·

Stayed 1 night

Very clean modern rooms, comfy big beds, lots of TV options, nice roopftop bar on top of the hotel with great drinks and nice rainforest ambience. Nice attentive staff.

6

Miguel

12 Feb 2025

·

Stayed 1 night

Stayed here bsed on the pictures and some of the comments and reviews. Was not as posh as i expected. It was a pricy hotel in a nice are wiht lots of to walk to and easy access to public transportation. However hotel has NO parking we had to pay 62 dollars a day to park and parking is limited in the area. Bathroom was not as clean as it should be, and for being a 10 hotel. They were limited on TP and other things. I also found a bug in the coffee pot in the room so we did not use that and i went for free coffe downstairs ( i recommend). Overal it was just an ok stay. Beds were also not as comfortable as i woudl expect in a place like this.

10

Monique

19 Jan 2025

·

Stayed 1 night

Great hotel with a few lounges and restaurants in same location.

8

Angelique

6 Jan 2025

·

Stayed 1 night

The room was tiny but it is New York! The hôtel staff were Lovely! The elevator was a problem, we Waited 30 min they had two elevators for 29floors. But overall, I Will go back because the hôtel area is convenable

6

Michelle

11 Aug 2024

·

Stayed 3 nights

Parking is problematic

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Cleanliness

Rooms are often clean with daily housekeeping and fresh towels, but several guests reported issues such as mold, dust, or poor room prep, indicating inconsistent standards.

Related guest reviews

10

Carla

11 Nov 2025

·

Stayed 1 night

Clean rooms will book again

10

Vladimir

1 Nov 2025

·

Stayed 1 night

Great location, clean room, excellent mattress, friendly staff!

6

Richard S

19 Oct 2025

·

Stayed 3 nights

It’s started poorly ( our room keys didn’t work) and got worse from there. Our room was not very clean.. dust and mold in the shower.. all of the furniture was scratched and dinged up.. our thermostat didn’t work and it took 4 trips down stairs and two very wan evenings to get the AC to work. All they could offer was a small discount on one night. When I spoke to the manager he seemed to not care and said “ Not all hotels are perfect!” That should tell you right there the quality of this hotel.. I won’t be returning!

10

parveen

5 Jul 2025

·

Stayed 5 nights

Clean , staff was very friendly. Close to lots of restaurants and subway station, walking distance to Brooklyn Bridge and everything in Downtown. We enjoyed our stay , definitely will stay again.

4

lissette

21 Jun 2025

·

Stayed 3 nights

The staff was very friendly but the room didn’t have a queen size bed, it was an XL twin. The shower had mold and there was no counter space in the bathroom. Also there was no small fridge or microwave. Even the coffee machine was complicated to use. I don’t recommend for families only for business stay.

10

Gavin

30 Dec 2024

·

Stayed 5 nights

The hotel was excellent from start to finish. The staff at check-in were really helpful and informative. The room was very clean and tidy (tidied every day and towels changed). Requests dealt with very efficiently. The hotel gave 2 bottles of complementary water every day in the room, along with complementary tea and coffee every morning and cookies and hot chocolate every evening (a lovely touch). The hotel location was perfect for our family. A 2 minute walk away from the subway station (Fulton Street) and a 5 minute walk to the World Trade Centre Memorial / One World Observatory. The location was perfect as it was away from the hustle and chaos of Time Square around Christmas time. All in all and excellent stay at a great hotel.

10

Madison

17 Dec 2024

·

Stayed 2 nights

Hotel was clean and staff was friendly.

2

Mehmet

18 Sept 2024

·

Stayed 1 night

I went to New York for a special occasion, my wife’s birthday.We stay at four points Sheraton, but big disappointment. First of all room was super small and the bathroom was dirty at the shower door there was ant and insect we were not comfortable

4

Natasha

17 Jul 2024

·

Stayed 4 nights

My hotel room was not clean when i checked in it was a rush job it still had dirty paper and towel that was used by someone

6

lashawn

19 Jun 2024

·

Stayed 4 nights

The front desk staff were very friendly. Beds were comfortable and maids cleaned everyday. The carpet was worn out and had staples sticking up. The carpet also looked dirty. Some of the lights and TV did not work properly. I did not like the location. Many people hanging out in front of the hotel smoking and being noisy. Construction also going on next door.

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Rooms

Rooms are generally small, with comfortable beds but aging fixtures in places; some guests noted noise from HVAC, thin walls, or windows.

Related guest reviews

8

Vita

28 Nov 2025

·

Stayed 2 nights

The hotel is very clean and convenient but the rooms were very small at least the one i booked

10

Vladimir

1 Nov 2025

·

Stayed 1 night

Great location, clean room, excellent mattress, friendly staff!

8

Brittney

16 Sept 2025

·

Stayed 4 nights

The room lamps had visible debris and stains! The lights in the room also had debris and permanent stains on it. Something needs to be updated for sure. But, overall great location and nice staff.

4

Loan

27 Aug 2025

·

Stayed 3 nights

The a/c was too noisy, which made it difficult to sleep

2

seok

24 Aug 2025

·

Stayed 2 nights

Zero noise cancellation between walks. Couldn’t sleep at all because of next door being loud all night

8

Ida

23 Aug 2025

·

Stayed 1 night

The rooms were very clean and modern and the beds were plush and comfortable. I just wish the rooms were larger with a little more space. The double bed room like the one I stayed in was pretty compact and small. Also, the outside area in front of the hotel didn’t look as nice in person as in the photo and there was work being done across the street on a tall building which led to some noise from the construction. All in all the hotel was nice, but the surrounding area was not so appealing as it was surrounded by tall buildings.

8

John

18 Aug 2025

·

Stayed 2 nights

It was the perfect location for us, close to tons of stuff and all the transportation outlets. For the price paid, it worked out well. But the room was small, and the beds were barely full size. My wife and I are slim, so we made it work. But a couple with more meat on their bones would find it completely unworkable. The cleaning staff was top notch and check-in was a breeze. I'd stay again if it was just the two of us (our college aged daughter was with us) and we could get a king room, or even a queen would be nice.

6

Patricia

6 Jul 2025

·

Stayed 1 night

Noisy, could not close window fully

10

Zelkida

5 May 2025

·

Stayed 1 night

Convenient location; safe, exceptionally clean and beds and pillows wonderfully comfortable.

8

Brian

4 Dec 2024

·

Stayed 1 night

Nice hotel at reasonable prices. Rooms are showing a bit age like wallpaper peeling off. The shower curtain was too short too resulting in water flooding the bathroom floor. Staff were friendly and the dining and rooftop bar were nice. The second floor restaraunt was closed and I wish there was some indication that it wasn’t open. I’d recommend if you’re looking for a nicer budget room. If you want a more luxurious stay then I would look elsewhere.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with smooth check in and useful baggage holding. However, a minority reported rude interactions or slow resolution of room issues.

Related guest reviews

10

nicholas

26 Nov 2025

·

Stayed 4 nights

Clean room, friendly staff, perfect location. You are 3-6min walk from all subway lines that go anywhere in the city. You are near food and drinks in the financial district and a 10min walk from the brooklyn bridge. I had added a mention that we were celebrating our engagement and the staff prepped the room to highlight the occasion.

10

Charlene

1 Nov 2025

·

Stayed 1 night

Check in was effortless, everyone was welcoming. Close to Apollo bagel and other great foods. Just a 5 min walk to the train.

10

Robert

29 Aug 2025

·

Stayed 7 nights

Good service, unlimited baggage holding (within reason) to do your last-minute shopping. Housekeeping is very nice and staff is very accommodating. Great experience!

2

Jinxiu

8 Aug 2025

·

Stayed 1 night

The front desk staff is very rude! The environment is dirty. Don’t waste your money.

2

Neil

28 Jul 2025

·

Stayed 1 night

Front desk staff at this hotel is substandard to say the least. They’re rude and they talk without listening. They make huge mistakes and ruin our stay.

10

Shefali

15 Jul 2025

·

Stayed 5 nights

Manager Adam was great with customer service skills , really helped us! He is an asset to the Sheraton hotel and team!!

10

Julio

12 Jul 2025

·

Stayed 2 nights

Great hotel and staff

6

Idriss

5 Jul 2025

·

Stayed 2 nights

The rooms were not ready at the designated check-in time and we had to wait over 45 minutes past that time to receive them. The staff was notably unfriendly throughout the experience—there was no apology for the delay, and despite my request to be shown the hotel amenities, this was neither acknowledged nor followed up on once the room was ready. Additionally, the staff member at the entrance charged my card for a security deposit without any explanation of the amount or what it covered. There was essentially no effort to provide any kind of service or orientation. That said, the hotel itself is okay. The rooms were a bit smaller than what you'd typically expect from a 4-star hotel in New York, but otherwise decent. The elevators were also insufficient for the size of the hotel. They often took a long time to arrive, and when they did, they were frequently already full, making it frustrating and time-consuming to get to and from the room.

10

Kanika

19 Apr 2025

·

Stayed 3 nights

The service was pleasant and the stay was comfortable. This was a great location to everything to help celebrate my daughter's sweet 16th birthday. We were able to get to the subways and back. The front desk was always helpful when we called for anything. Especially Francesca. Thank you for making this a trip to remember.

6

Rheid

5 Oct 2024

·

Stayed 2 nights

I’ve stayed here before and the person that checked me in was very dismissive. I asked what floor and if I could upgrade they said no. Said the highest floor is 18 even though I stayed there less than 3 weeks ago and stayed on the 27th floor. The room I was put in the tv wasn’t working properly kept backing out the fixtures in the room were loose and lots of visible repairs. No proper lighting over the bed only the hallway. All the staff members were nice and helpful accept the guy who checked me in. I returned to this hotel because of the experience I had with Carlos while I was sick and wasn’t able to make it home

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Location

Very convenient Financial District base close to Fulton Street subway, Brooklyn Bridge, and the 9/11 Memorial; easy to walk to dining and sights. Some noted construction, street noise, or an untidy plaza affecting the immediate surroundings.

Related guest reviews

10

nicholas

26 Nov 2025

·

Stayed 4 nights

Clean room, friendly staff, perfect location. You are 3-6min walk from all subway lines that go anywhere in the city. You are near food and drinks in the financial district and a 10min walk from the brooklyn bridge. I had added a mention that we were celebrating our engagement and the staff prepped the room to highlight the occasion.

10

Deepak

25 Aug 2025

·

Stayed 6 nights

The hotel is walking distance from the subway station which is very convenient. Also within walking distance is the Brooklyn Bridge. Staff is courteous and friendly.

8

jeannette

12 Aug 2025

·

Stayed 3 nights

I really enjoyed my stay at this hotel. Walking distance from the 9/11 memorial n one world centre.

10

Andrew

12 Jul 2025

·

Stayed 3 nights

Like the location in lower Manhattan, as it's an easy walk to offices, bars, restaurants and attractions, including the Brooklyn Bridge. I only wish the bathrooms had fans ...

10

parveen

5 Jul 2025

·

Stayed 5 nights

Clean , staff was very friendly. Close to lots of restaurants and subway station, walking distance to Brooklyn Bridge and everything in Downtown. We enjoyed our stay , definitely will stay again.

10

Daniel

24 Apr 2025

·

Stayed 1 night

Great spot. Very quiet on the upper levels. Walkable area and accessible in the Financial District.

10

Eleonore

1 Jan 2025

·

Stayed 4 nights

We had a good stay. The location is close to the Wall Street, 9/11 memorial, WTC, shops and restaurants. Subway within 3 minute walk. The hotel’s clean, facilties were ok. Better if there was a fridge or microwave inside the room. We stayed in the 4th floor, across our room is a building under construction so view wasn’t good. There are times that the elevator takes a while especially in the morning. But all in all, we would stay here again. Convenient and not too busy with touristy sites.

10

Bodo

13 Oct 2024

·

Stayed 6 nights

Very nice hotel in a perfect location - 5 min. to East River, 10 min. to One World Trade Center and 10-15 min. to Brooklyn Bridge. Highly recommended.

8

Neil

25 Aug 2024

·

Stayed 2 nights

Very good hotel in a surprisingly convenient location in the downtown district. All the staff were super nice and helpful which made us feel welcome. The room is reasonably big by NYC standards and was clean and comfortable but probably going to need modernising soon. The area outside the hotel is part building site and a few strange characters seem to hang around in the square but we faced no troubles. Would recommend if you need a good value place to stay.

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Dining

On site options include a rooftop bar and restaurant, and lobby coffee is provided, but breakfast quality is often criticized and venues can be busy or require reservations.

Related guest reviews

10

Jo

20 Oct 2025

·

Stayed 3 nights

no breakfast, coffee and tea only

8

Emily

10 Aug 2025

·

Stayed 1 night

Stayed here for a concert at the pier at rooftop 17 - fantastic. Walking view which was great. Hotel was nice - room was on the smaller side but good for a night or two. After concert we wanted to check out the rooftop bar which was at occupancy so we couldn’t get in so they suggested we go check out the bar on the second floor. That was also packed so we went to the lobby restaurant. We sat at the bar and it was a fantastic choice - quiet, excellent drinks (thanks Reggie) and food was good! Major issues with the elevators. Long line every time we had to go on them - only had 2 elevators working for 29 floors. Kinda crazy

10

Marina

15 Jul 2025

·

Stayed 5 nights

We booked this hotel at the last minute after seeing terrible reviews for the VRBO we initially booked for the trip. The staff was so accommodating, the hotel room was clean and comfortable, and the location was fabulous. The onsite dining locations could use an update- for example the rooftop bar was less rooftop bar and more fake flowers decorating an outdoor lounge/club atmosphere. Not really the vibe we were going for, and we saw another family walk in and promptly walk out again as well. But other than that, we had no complaints.

4

Pearlina

7 Jul 2025

·

Stayed 1 night

The shower gel bottle was empty. There was no refrigerator or microwave in the room. There was a communal microwave in the lobby. At breakfast, there were a lot of gnats flying around. When I open my yogurt there was mold on the top of it. The expiration date was the day before. The dining room was too dark and unwelcoming.

10

Erin

9 May 2025

·

Stayed 1 night

Very clean modern rooms, comfy big beds, lots of TV options, nice roopftop bar on top of the hotel with great drinks and nice rainforest ambience. Nice attentive staff.

10

Gavin

30 Dec 2024

·

Stayed 5 nights

The hotel was excellent from start to finish. The staff at check-in were really helpful and informative. The room was very clean and tidy (tidied every day and towels changed). Requests dealt with very efficiently. The hotel gave 2 bottles of complementary water every day in the room, along with complementary tea and coffee every morning and cookies and hot chocolate every evening (a lovely touch). The hotel location was perfect for our family. A 2 minute walk away from the subway station (Fulton Street) and a 5 minute walk to the World Trade Centre Memorial / One World Observatory. The location was perfect as it was away from the hustle and chaos of Time Square around Christmas time. All in all and excellent stay at a great hotel.

6

Antonio

30 Dec 2024

·

Stayed 1 night

The breakfast was the worst I ever had in my life in a hotel, you should be ashamed. Was food for animals

10

Karolina

26 Dec 2024

·

Stayed 1 night

Great location for a trip to nyc. Very clean, nice sized room. Staff was very friendly. Free coffee downstairs in the morning. Restaurant right on site. Easy walking location to tons of restaurants and bars. Train was only a few minutes away. For parking I suggest just driving down towards China town, and looking for free street parking. Then just hop on the m15 bus to come back. Would stay here again.

8

Laura

3 Nov 2024

·

Stayed 7 nights

We had a pleasant stay at Four Points by Sheraton(Downtown). Quick check in and staff very friendly. Room was very small and looked tired looking (peeling wallpaper etc), but bed was big and comfy which is all we really needed. Daily housekeeping with fresh towels and bottles of water which was handy. Free daily coffee/tea in the lobby area. We tried the breakfast on our first morning, and it was dreadful. Barely anything to choose from. Would definitely advise going else where. Had heard there were noise issues, however we didn't have any issues with this where our room was located. Good location- 5 min to Fulton St subway and 10 mins to Wall Street, Brooklyn Bridge. There are 2 food markets near by for snacks etc. Overall, we had an amazing time in New York!

8

Theresa

29 Oct 2024

·

Stayed 3 nights

Quick walk to the subway or local restaurants. Very easy to call for a lyft in that area. Three restaurants were in the building. The rooftop restaurant was always booked solid, didnt get a chance to enjoy dinner there. The beds were very comfortable but the coffee in the lobby was not very hot or fresh.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$135
February	US$138
March	US$191
April	US$234
May	US$285
June	US$342
July	US$293
August	US$213
September	US$383
October	US$375
November	US$295
December	US$405

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $336	15 $1,218	16 $901	17 $400	18 $391	19 $422
20 $293	21 $532	22 $965	23 $965	24 $594	25 $451	26 $534
27 $201	28 $321	29 $534	30 $421

Su	Mo	Tu	We	Th	Fr	Sa
				1 $382	2 $392	3 $394
4 $210	5 $394	6 $572	7 $572	8 $413	9 $456	10 $568
11 $304	12 $346	13 $471	14 $471	15 $355	16 $452	17 $475
18 $191	19 $297	20 $533	21 $552	22 $376	23 $377	24 $416
25 $211	26 $338	27 $491	28 $491	29 $297	30 $481	31 $665

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds (Mobility Accessible, Tub)

Room, 1 Queen Bed (High Floor)

Room, 2 Double Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Double Beds, Mobility Accessible, Bathtub

Room, 1 Queen Bed

Room, 2 Double Beds (High Floor)

Room, 1 King Bed (High Floor)

Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed

Suite, 1 Bedroom (High Floor)

Room, 1 King Bed, Corner

Suite, 1 King Bed

Suite, 1 Bedroom, Hearing Accessible, Kitchenette (High Floor)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points by Sheraton New York Downtown

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