The Waverley Guest House

Worst experience we have ever had at any hotel or guest house. USB outlets in room didn't work. Room had an odor. Bathroom fan was covered in thick layers of dust. Lamps didn't have working lightbulbs. Fire alarm went off twice in one night waking us up at 1am. Staff couldn't figure out what was going on and we called Fire Brigade ourselves. We didn't get an apology or explanationn Morning after the entrance hallway was full of animal feces and spread on the wall. One staff member reeked of cigarette smoke and made the entire front desk area smell of smoke. They allow people to just loiter in the entrance drinking and smoking. No protein/eggs at breakfast ever. Just all around terrible experience and would never suggest this place to anyone Location is okay if you want to be in the heart of downtown but parking was several blocks away. It's noisy as you can expect. Very rowdy bars and bus stop directly below room window.

Bedroom ok. Shelf over sink too big. Long black hairs in bathroom. No cooked breakfast. Cereal, bread and packaged croissants

The plus: central and close to everything. Nice bathroom. Minus: Bedbugs, not that well cleaned and rather warm down First time catching bedbugs and then i tre led far and wide - many times during the year.

No hot water in the room. Staff said nothing could be done about it. Hotel is located opposite a very loud pub so difficult to sleep. Absolutely awful. Got bedbug bites. Very severe. Resulted in medical attention. I wish I had looked at reviews beforehand because the bedbug infestation has been going on for months. The linen was also dirty. Avoid at all costs.

Where do I start? Infestation of bedbugs seems appropriate. Had to leave middle of the night. The bed was crawling. Received no help from staff. There was only a number to call, voice on the other end said there was nothing she could do and that they’d had bedbugs on the ground floor before but never ours (room10). Now having to seek medical help for bites as we are covered. This property is clearly not taking hygiene or fumigation seriously. Horrendous experience. Have reported to environmental health with video and photographic footage.