The Gates Hotel South Beach

We did not have a great experience at this hotel. We were charged for a towel card that we never used and when we have called a number of times, we still haven’t received our invoice nor working with anyone who is customer service oriented. We will not book here again as it is not worth the price nor headache.

Did research on this hotel was under the impression it was under hilton/double tree-now they are under new management. Its horrible now we are still waiting on our security deposit to be returned, the bartender doesnt know how to make any cocktails, the food is okay but up in the air because service is not promised on a day to day basis. There are also all these events posted to be happening at the hotel but it the hotel seems to be dying. I asked where the hot tub was and reception literally said did I ask anyone near the sign I saw lol. I also want to add that a lot of my belongings went missing at the hotel please use the safe provided in the room.

Nice location, great staff, but desperate need of a facelift!

Great location, gorgeous rooms

We originally booked this hotel based on the photos online, but upon arrival, it didn’t quite meet expectations. The deck that looked beautiful in pictures felt a bit underwhelming in person, and our initial room had a noticeable odor. On top of that, the bathroom door was off track and wouldn’t close properly. However, everything turned around thanks to Michael at the front desk. He was incredibly helpful and accommodating—he quickly assisted us in switching rooms and even allowed me to view a few options to make sure we were comfortable. We ended up in a second-floor room with a balcony overlooking the street and pool area, which was a much better fit for us. We were originally scheduled to stay from March 13–16, but due to severe weather and flight cancellations, we had to extend our stay through March 18. Throughout the entire time, Michael consistently went above and beyond to help us, making a stressful situation much easier to deal with. Overall, despite the rough start, we ended up having a nice stay. Thank you, Michael, for your outstanding service