WoodSpring Suites Louisville Jeffersontown

Terrible place. I’m not sure if

I honestly don’t even know where to begin with this place. My stay at WoodSpring Suites was one of the worst hotel experiences I’ve ever had. From the moment I walked in, it was clear that cleanliness is not a priority here. The room was dirty—like, visibly dirty. There were stains on the floors, questionable spots on the furniture, and the overall smell made it hard to even relax. And then there were the roaches. Not just one or two—I’m talking about multiple sightings throughout my stay. Seeing bugs crawling around your room at night is beyond unacceptable. It made it nearly impossible to feel comfortable or safe. The smell made everything worse. It wasn’t just unpleasant—it felt unhealthy to even be in the room for long. Between the odor and the bugs, I couldn’t bring myself to stay. I ended up leaving and having to find another place at the last minute, which was stressful and completely avoidable if basic standards had been met. Customer service didn’t make things any better. When I brought up the issues, the staff seemed completely uninterested and dismissive, like they’d heard it all before and just didn’t care. No urgency, no apology, no effort to fix anything. Overall, I would not recommend staying here unless you’re okay with dirty conditions, bugs, and terrible service. Save your money and your sanity—stay somewhere else.

Checkin was 3:00 however at 3:30 the room wasnt ready and had to wait until 4:00 which caused us to run late for the event we went to KY for. For some odd reason there was about 6 inches from the head of the bed to the wall and the pillows were positioned at the foot of the bed. There was only a think blanket on one of the bed and only a sheet on the other. We brought our own blankets so that was fine. It looked like cleaning efforts were made however that room could use a good scrubbing. The building smelled like mildew and cigarettes. Overall, I’d say it was a dump. I paid $150 which is triple what this stay was worth.

The room had not been vacuumed in ? Amount of time. ? Whether sheets had been changed hair all over the sheets. Bug seen on floor

Yes