Wingate by Wyndham Niagara Falls

Hotel is not following franchisor standards and cutting corners and not upholding brand standards. Hotel smelled like Marijuna smoke and it was bothering my kids as it was coming from the Cental exhaust system. Rooms were dark with respect to lighting, Direct TV channels did not wok, TV was too small compared to wall space, room was out of body wash, and it was evident that the shampoo and conditioner were refilled with generic products. Breakfast was a 4 out of 10 with respect to choices and quantity of products offered, common errors were dirty and not maintained. Very disappointing stay for a total of 8 of us between 2 rooms.

Room had dirt on the floor mold in the shower and the blinds don’t close all the way, in the lobby there was blood on the wall and stains on the couches/chairs

This hotel stay was terrible with the exception of the maintenance man, Eddy. Our stay was 1 night in a double queen room. Upon arrival to the room, there was hair all over the floors, the bathroom walls and hair embedded into the hotel towels. We couldn’t even rest our belongings on any of the chairs in the room because they were filthy and ran down. Made a request for another cleaning of our room only to be met with rudeness from the hotel receptionist by the name of cheyante. She was not receptive to our request for concern regarding the cleanliness of the room and rudely interrupted me by saying they had no rooms available to move us to when that wasn’t what we initially asked for. They did not have anyone to clean the rooms after 5pm and instead of simply telling us that there was no one available, she proceeded to throw the issue onto the maintenance man without giving him full disclosure of what the complaint was. Eddy met us at our room and did his best to help us with our issue and gave us additional towels. Overall, terrible stay and service (with the exception of Eddy). Would not recommend nor will we stay here again.

Staff was great, breakfast was really good. The minor problems that we ran into were addressed immediately.

Booked for 5 but got only 2 queen