Name: Hyatt House New Orleans Downtown
Address: 1250 Poydras St, New Orleans, Louisiana, United States of America, New Orleans, Louisiana, US
Price range: US$91–US$371 per night
Rating: 9.1

What guests think

At Hyatt House New Orleans Downtown, travelers praise the walkable downtown location near the Superdome and French Quarter, the complimentary breakfast, friendly staff, and clean, spacious rooms, while recurring complaints focus on pricey, sometimes confusing parking.

The shared Regency pool is a short walk away and sometimes closed or shaded, and the gym is modest; bar service exists, though hours can be limited. Several guests also noted confusing entrance signage and check-in routing, plus elevator waits at peak times. Overall, expect a convenient event base with standout breakfasts and comfortable rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on a shared outdoor pool and adjacent paid garage parking. Guests report expensive, sometimes confusing parking and a small, occasionally closed or shaded pool; the fitness room is basic, and bar hours can be limited.

Related guest reviews

10

Oguljeren

30 Aug 2025

·

Stayed 2 nights

Very enjoyable stay. Clean rooms and courteous staff. Nice breakfast with balanced options and great recommendations at the front desk for restaurants, public transport and things to do in New Orleans (e.g. Taco del Cartel, street car payment through RTA LePass app). Self-parking was also convenient in the building adjacent to the hotel which was a separate fee. Swimming pool in the Regency part of the hotel was smaller than expected but very clean. Cozy fitness room on the floor supplied with all the necessary equipment, drinking water and towels.

10

Lisa

6 Apr 2025

·

Stayed 1 night

Very close to Superdome. Parking is pricey on event days. $65? Really? Otherwise the Hotel is very nice and comfortable.

8

Fabia

27 Aug 2025

·

Stayed 4 nights

They could improve the gym with more equipments.

8

Kelli

5 Jun 2024

·

Stayed 6 nights

We enjoyed our stay at the Hyatt House. Julio, the bartender, is fantastic. Maid services are by request, but upon check-in we indicated we'd like maid service during our visit as there were three of us staying in the room, which means you go through towels pretty quickly, and they scheduled that daily for us. The set up of the hotel is rather strange though. It is connected with the Hyatt Regency, and finding the pool was a challenge at first (and quite a hike). There are two separate elevators, one from the street entrance to the "lobby", which is on the 11th floor, and another for room access and access to the Hyatt Regency. We didn't end up going to the pool much because of this. Other items: Breakfast is included with your stay. It wasn't incredible but there are options so pretty much everyone should be able to find something to eat. Location of the hotel is quite good - however, there was a concert at the Smoothie King arena while we were there which made parking in the garage a nightmare, as the garage is also used for event parking.

6

London

7 Jan 2025

·

Stayed 3 nights

With the trouble we had getting to and from the parking garage, bouncing from elevator to elevator and then stairs to actually get to the parking garge I would have already rated this hotel pretty low for any parent traveling with small children and strollers. Not to mention the onsite parking is at a minimum 15$ for an hour all the way up to 35 dollars max once you exceed 12 hours. With fluctuations during superdome/smoothie king center events. So dang near everyday. I would recommend the hotel just charges guest 35$ daily at least then it is a flat rate, however thats not the case and only staying 3 nights 2 full days and leaving with a charge of parking over a 100 dollars is wild.

6

Crystal

30 Jul 2024

·

Stayed 1 night

I purposely got my room at this hotel because of the pool. I had a 5 year old with me that wanted NOTHING more than to go swimming. There was no reason for the pool to be closed for over 24 hours in July.

6

paul

15 Apr 2025

·

Stayed 4 nights

Don’t book this place for the pool. It is shaded most of the day , loud and cold. Rooms are ok. Breakfast below average. Location is good.

8

Josiah

17 Jul 2025

·

Stayed 1 night

The hotel was spacious and clean. The lobby being on the 10th? Floor was a little different. The free breakfast was probably the best hotel breakfast I have ever had. The only negative is Parking…. Paid only and if you want to be able to leave and come back you will need to download the Parking app prior to entering the parking structure nest door.(you will save money).

8

Barry Shawn

7 Nov 2023

·

Stayed 3 nights

The hotel was clean and well kept, breakfast was good. Front desk friendly, the bar was never open, even though it was supposed to be. Just a $8 cab ride to the French Quarter.

4

Brooke

1 Nov 2025

·

Stayed 2 nights

Outrageous amount of different fees and taxes. Very confusing and lengthy check in process and the WORST part is the fact that you have to pay $47 a day for parking. The hotel should accommodate free parking cause where else is someone someone supposed to park when staying in a hotel?

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Cleanliness

Most guests find the hotel and rooms very clean. Some report inconsistencies such as odors, leftover items, damp carpets, stains, pests, or minor leaks.

Related guest reviews

6

James

13 May 2025

·

Stayed 2 nights

I loved that it was quiet. it smelled like wet dog throughout the halls. there is an unexpected 100$ deposit when i checked and parking is 35$ per day. other than that i enjoyed the quietness.

10

KASHAWN

24 Nov 2025

·

Stayed 1 night

I had a layover on the train and the location was great. It was very close to the train station. It was also close to the French quarter. I was able to walk there which I didn’t mind. The hotel was clean and modern and the staff was friendly. I would definitely stay again.

10

Nichole

21 Nov 2025

·

Stayed 1 night

This was my second stay at this hotel and I love it. I don’t wanna go anywhere else when I visit New Orleans. Everything was nice and clean. The view was beautiful, the beds was comfortable, the ladies at the front desk was very polite and helpful. I love the breakfast too. I would definitely recommend this hotel to anyone. I can’t wait to come back.

4

Brenda

15 Jun 2025

·

Stayed 1 night

Hotel is extremely difficult to maneuver. No on street check in and getting luggage to the 11th floor to check in is ridiculous. No mention of this in any communication from the Hotel emails received from the hotel. The outlets in our room would not hold a plug, carpet around thermostat was wet and the carpet, and furniture was stained and marred. Advertised small eats and cocktails from 4-6. Which we thought were complimentary, but were at our cost.

8

Jenny

8 Jul 2025

·

Stayed 2 nights

Located on one of the main street in downtown business area. A short ride from Port NOLA cruise terminal. Beautiful relaxing area next to reception (on 11th floor) with lots of seats and city view. Room was quiet, spacious and new. Beds were very comfortable. The in room microwave and fridge were very helpful. The door of the shower room can not be closed tightly so the water leaked and flooded the floor. The breakfast was very nice. Did not use the pool. It looks very nice too.

6

Richard

25 Sept 2023

·

Stayed 4 nights

All I can say bad is just my room had crab in the fridge from the last person and it had to had been there for a bit because it stunk up the room but they cleaned it for me

4

Lauren

22 Jun 2025

·

Stayed 2 nights

We wouldn’t stay here again. It wasn’t as advertised unfortunately. Our room was dirty and we had two workers enter without knocking, one while I was in the shower and one right after we checked in while we were changing. Our room had a lot of cosmetic problems and wasn’t very clean. It was unfortunately a disappointing stay.

10

Sangeetha

6 Aug 2025

·

Stayed 2 nights

Central location, clean rooms, delicious breakfast and friendly staff!

10

Rekeisha

14 Jun 2025

·

Stayed 1 night

We love staying at the Hyatt House. However, this particular room was just OK. We usually have a kitchenette in our room with an island. This room didn't have that. The toilet paper holder kept falling off making the toilet paper go into the trash and the toilet is almost touching the shower. It feels tight. We also saw a small roach in the room. So, a little disappointed. But everything else was nice including the pool area, service at the front desk and breakfast is good here. Overall, from my usually 10/10, I would say this time it was a 8/10.

10

James

12 Mar 2025

·

Stayed 7 nights

Very clean hotel, and friendly, helpful staff. Delicious breakfast buffet, which was included! Great overall experience!

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Rooms

Rooms are spacious and modern with good city views and, in many cases, kitchenettes. A few mention flat pillows, weak water pressure, AC or noise issues, dim lighting, or unreliable Wi-Fi.

Related guest reviews

10

thomas

26 Aug 2024

·

Stayed 2 nights

We enjoyed the proximity to the Superdome. An easy walk. Very secure. Very clean. Spacious suite. Easy parking. Walking distance to all the entertainment district.

8

Amber

19 Nov 2024

·

Stayed 1 night

Everything was great. Except the water pressure, it was terrible!

6

Taylor

4 Mar 2025

·

Stayed 1 night

The room and service was quite nice. The elevator from ground to lobby was small and slow though and takes time. But, the main issue with the room was a pipe knocking sound that happened randomly. Maybe it was for water delivery to higher floors, but it happened late at night and we didn't have time/desire to bother to change rooms.

6

Chatura

23 Mar 2025

·

Stayed 4 nights

No Wifi in this hotel.

10

Erin

11 Jun 2025

·

Stayed 1 night

Close to Smoothie King Arena, where I attended a concert. Room is spacious and clean, including the bathroom. Shower amenities are good quality, even for my wavy hair. Also, loved the fact that I could set the room temperature. As I’m perimenopausal, this is an important feature.

10

Kathryn

13 Sept 2025

·

Stayed 1 night

The room was clean with modern decor. Location is super convenient to Superdome and Smoothie King Center where our event was. The only complaint was pillows on the bed- so flat.

10

Ilka

26 Aug 2024

·

Stayed 3 nights

Spacious room, clean, friendly staff. Breakfast is included and made to order omelets if you like. Went there for a Saints game and couldn't be happier for how close it was. Had a view of the dome too.

6

George

8 Feb 2025

·

Stayed 3 nights

Not sure why the reviews are so positive. Institutional feeling lobby located on 11th floor, so two elevator trips required to get in and out of room. No employees at street level to greet guests. Dark rooms made darker by a billboard skin on the facade of the building that darkens the windows. Windowless fitness center. Overall, a dreary experience in a beautiful city.

8

Nicholas

28 Apr 2024

·

Stayed 8 nights

A bit far removed from the French Quarter, but it was clean and the room was spacious. AC could’ve worked a little better.

10

mark

7 Mar 2025

·

Stayed 13 nights

The beds was comfertable and the stay was quiet. Just needed a bigger fridge

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Service

Service is widely described as friendly, accommodating, and helpful, with upgrades and early check-ins. Some guests cite miscommunication, rude interactions, or staff entering rooms, and a confusing multi-step check-in/elevator setup.

Related guest reviews

10

Tiffany

30 Jan 2025

·

Stayed 1 night

Amazing!! The cleanest hotel I have been too in a while. Staff were wonderful and check in was easy. I will be staying here anytime I am in New Orleans.

8

MARCELL

2 Sept 2025

·

Stayed 1 night

Staff always seemed to be people whos first language was NOT English. Consequently, I found myself asking the same questions in different ways just to get a basic answer...as if they didn't understand that the snarky, dismissive answers they THOUGHT they were providing with a sarcastic smile, wasn't addressing my concern! I also found it ridiculous that you can't take one elevator from the ground floor, to the 17th floor (where I was), but you have to get off on the 11th floor, then walk around the corner to the other elevators to make it up there. Oh, and if you want ice in your room, theres only one machine...on the 14th floor. Minor inconveniences, but this isn't the motel 6! So, If you're going to charge customers the price, it should be a lot more accommodating. Other than that, breakfast was wonderful and everything else was nice and clean

10

Hilton

8 Jul 2025

·

Stayed 2 nights

The staff went well beyond by helping me n my 16yo son. My wife, his mother passed while on our father/son vacation. We live in NJ. Wildwood, where she lay having a heart attack and my 11yo son who called me and for help for mom. I couldn't get home sooner, they tried so hard, and were extra accommodating to my son and I. We were having fun until it was ruined. I pray that i can afford one day to bring both boys back where they aren't sure if they could go. I must get them on that horse and your staff is who id love them to be around if i can do it. Thank you for being human n helpful.

10

Rika

29 Mar 2024

·

Stayed 1 night

We were arrived almost midnight and the clerk at check in was very friendly but fast , asked her not to put us on the 13th floor and she gave us highhet floor and nice view. I think her name is kailya, she’s super nice and professional!

4

Jude

29 Jul 2025

·

Stayed 1 night

I prepaid when I booked. At check in they tried to make me pay again. I had to show my Travelocity receipt and my bank statement to prove I had already paid.

10

Malenna

19 Apr 2024

·

Stayed 4 nights

The front desk staff was very friendly and accommodating.

10

Madison

10 Apr 2024

·

Stayed 5 nights

They treated me so well from the start! I was able to check in early ❤️

4

Lauren

22 Jun 2025

·

Stayed 2 nights

We wouldn’t stay here again. It wasn’t as advertised unfortunately. Our room was dirty and we had two workers enter without knocking, one while I was in the shower and one right after we checked in while we were changing. Our room had a lot of cosmetic problems and wasn’t very clean. It was unfortunately a disappointing stay.

2

Dymonn

8 Jul 2025

·

Stayed 1 night

POOR SERVICE

10

Amanda

16 Jun 2025

·

Stayed 2 nights

The property is beautiful. I really enjoyed my stay at the Hyatt House. I did have a minor inconvenience due to some noisy neighbors but the front desk staff moved me immediately and made no qualms about it. There was free breakfast every morning as well. I loved my stay and I would recommend.

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AI-generated summary based on recent guest reviews

Location

Very convenient downtown base near the Superdome/Smoothie King Center, transit, and within walking distance of the French Quarter. A few felt it was a bit far for some sights or that the immediate area felt less appealing.

Related guest reviews

8

Neal

23 Apr 2024

·

Stayed 2 nights

Great hotel itself, especially the room and breakfast. Very walkable but not the greatest location if wanting to do the French Quarter, Garden district or anything down by the river. Parking a bit limited too.

10

Matthew James

18 Dec 2023

·

Stayed 11 nights

A great hotel about 10/15 mins walk from the main streets. We felt it was a really safe area with good transport links. Bus stop to airport was 5 min walk away. You enter at street level and use an elevator to go to 11th floor where reception is. Great breakfast each morning, did get a little busy at weekend. Room was large, clean and provided everything we needed.

10

Ian

16 Sept 2024

·

Stayed 9 nights

Great place to stay, about a 15..20 min walk to the main areas, 7 mins to the supermarket, great breakfast, located next to the sports stadiums.

10

Katherine

25 Mar 2025

·

Stayed 4 nights

The location is great for walking to the Riverwalk and French Quarter

10

Yong

30 Jun 2025

·

Stayed 1 night

The location is great and very convenient to visit the French Quarter.

10

Stacie

19 Sept 2025

·

Stayed 1 night

Great location for New Orleans Saints game

10

Ricky Jaquan

27 Aug 2025

·

Stayed 2 nights

Hotel Hyatt house new Orleans was great clean easy access to walk to the french quarter superdome and bourbon street

10

Lily

17 Jan 2025

·

Stayed 1 night

Hotel staff are very helpful and friendly. The location is perfect for the trip. Many restaurants are nearby, and a Starbucks is on the second floor! Many previous reviews complained about the parking. However, we purchased the parking ahead of time ($35/day for non-festival seasons), and there is a connection between the parking structure and the hotel. So it is still very convenient for us!

10

Melissa

21 Jan 2025

·

Stayed 2 nights

Our first time in NOLA. Everything was great until the snow storm.

8

Nicholas

28 Apr 2024

·

Stayed 8 nights

A bit far removed from the French Quarter, but it was clean and the room was spacious. AC could’ve worked a little better.

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AI-generated summary based on recent guest reviews

Dining

The complimentary breakfast is a standout with a large selection and made-to-order omelets, though it can get crowded and occasionally run low. Bar offerings exist, but hours and costs were unclear to some.

Related guest reviews

8

Bimal

29 Jul 2025

·

Stayed 1 night

Every thing was good but the break fast in the morning was running short. At some point some probably didn’t get food or at least not in timely manner. The hotle was clean and good.

10

michelle

8 Jul 2025

·

Stayed 4 nights

Property was clean, beds was comfortable and food was delicious. Omelets made to order, large variety of items to choose from. Hotel close to the dome.

8

Christal

20 Jul 2025

·

Stayed 1 night

We've been to this hotel more than once and each time is a great one. Quick check in, spacious and quiet rooms. Close to nearby shops and food. Complimentary breakfast is always good. My husband loves to order the omelets, Yes made to order omelet! Also grits, oatmeal, bacon, pancakes, eggs are all available. Large dining area for seating, but it does fill up quickly depending on what's going on in the city, since the Superdome is a 5 minute walk. This time we had a king bed with a shower, which the bathroom was a bit smaller than the 2 queen bedroom with the tub/shower combo, but it's still nice and spacious. We'll be back for sure, just because of the convenience of the location and the friendly staff.

4

Brenda

15 Jun 2025

·

Stayed 1 night

Hotel is extremely difficult to maneuver. No on street check in and getting luggage to the 11th floor to check in is ridiculous. No mention of this in any communication from the Hotel emails received from the hotel. The outlets in our room would not hold a plug, carpet around thermostat was wet and the carpet, and furniture was stained and marred. Advertised small eats and cocktails from 4-6. Which we thought were complimentary, but were at our cost.

10

Clark

23 Jun 2025

·

Stayed 3 nights

Great location, EXCELLENT Full Breakfast Buffett included Very CLEAN Rooms, Wonderful Staff Small Gatorade 💲5.50 (Stop at Walmart first 😂😂😂)

10

Teresa

25 Mar 2024

·

Stayed 2 nights

Amazing staff. Best breakfast of any hotel I have ever stayed in.

10

Sangeetha

6 Aug 2025

·

Stayed 2 nights

Central location, clean rooms, delicious breakfast and friendly staff!

10

Dorethea

20 Oct 2025

·

Stayed 2 nights

The breakfast was AMAZING!!! I would stay again just for the breakfast😊

6

paul

15 Apr 2025

·

Stayed 4 nights

Don’t book this place for the pool. It is shaded most of the day , loud and cold. Rooms are ok. Breakfast below average. Location is good.

8

Josiah

17 Jul 2025

·

Stayed 1 night

The hotel was spacious and clean. The lobby being on the 10th? Floor was a little different. The free breakfast was probably the best hotel breakfast I have ever had. The only negative is Parking…. Paid only and if you want to be able to leave and come back you will need to download the Parking app prior to entering the parking structure nest door.(you will save money).

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$194
February	US$214
March	US$235
April	US$238
May	US$186
June	US$156
July	US$177
August	US$143
September	US$145
October	US$213
November	US$202
December	US$157

Su	Mo	Tu	We	Th	Fr	Sa
				1 $261	2	3
4 $244	5 $315	6 $210	7 $341	8 $341	9 $298	10
11	12 $341	13 $233	14 $233	15 $130	16 $234	17 $266
18 $343	19 $351	20 $350	21 $354	22 $342	23 $272	24 $268
25	26	27	28 $189	29 $188	30	31 $215

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $183	16 $371	17 $131	18 $186	19 $282
20 $144	21 $91	22 $113	23 $115	24 $113	25 $137	26
27	28	29 $315	30 $263

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Monthly average prices

About this property

Location

Room options

Room Two Queens

Room One King Bed

Room, 2 Queen Beds (High Floor)

One Bedroom Suite One King

Adapted Room King with Tub

Two Queens High Floor

Room One King Bed High Floor

Studio King Suite

One King Adapted Suite with Shower

High Floor Studio King Suite

One Bedroom Suite Two Queens

Adapted Room Two Queens with Tub

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt House New Orleans Downtown

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Prices for upcoming dates