Holiday Inn Express & Suites Norwood by IHG

The reason I chose this location was for the indoor pool listed. We learned upon checking in that the pool has not been in operation in over 3 years now. Front desk staff was very annoyed that we even asked stating "We told Expedia to stop listing the pool but they don't listen." Not impressed.

The stay was comfortable and pleasant! Me & my two young daughters just needed a night away from home. So we booked here with the intentions to utilize the pool & have a game night. Upon arrival there was a sign at the front desk stating “pool is closed indefinitely” This was not stated on the website! Please update the website’s about the pool closure. This is very misleading & was very disappointing to my two young daughters who were all ready for a fun night of swim & games! ❤️

Excelente estancia, ojala abran pronto la alberca, la pandemaia ya se acabo.

Easy parking, room is clean and big

Air conditioning is not great that at night it has stopped the fan and become suffocated in the room, there is no window for fresh air. Gym is not like a hotel it is like anyone can have at home, pool is indefinitely closed but listed on the website which is an invalid claim, breakfast is so so when it comes to variety. Business center is a junk yard with decades old equipment, my kids have better computers and printers at home than the business center at this hotel. Other day I had to email my document to person at front desk to print one piece of document because printer is 15 years old and no driver is available. who owns this hotel should spend few hundred dollars to improve it. And the price difference is only 10$ less than a better hotel so not economical. This location does not have any discount.

We were a little disappointed that they had a problem with the filter and we couldn't use the pool

Walked in and there was no staff to greet you at the counter. In fact the entire time there we only saw cleaning staff. Very upset that there was no mention anywhere that the pool was closed. Wouldn’t stay here again

Elizabeth greeted me at the desk and she was awesome. She made me feel comfortable and she was patient with me as I got out my information for completing the booking. I was looking forward to swimming in the pool and I’m very disappointed that it’s not in service.

great breakfast area, plenty of parking space, close to shopping center except that swimming pool was closed.

Need to emphasis on sites that pool is closed indefinitely!!!!

As I was checking in, I left my wallet on the counter, when I came back it was gone. It was a late check in, not many people coming in and out. The front desk person wouldn’t run back the tape to see who took it. The sink was stopped up. It was loud. Not a good stay. Mold in the shower. I never do reviews, but I had to do this one.

Check-in/ Check-out we’re easy. The hotel was quiet and clean. The room was clean with comfortable, clean bedding and the bathroom was spotless.

Room was dirty. Kitchen counter sticky. No hot water. Will never stay here again.

Clean and up to date

Great stay, friendly, comfortable and a great breakfast. Only thing to critique is the cleanliness of the bathroom in the corners, shower and around edges, pretty dirty.

We arrived at the hotel after midnight. The front desk employee was professional and quick to check us in. Room was overall clean and beds comfortable. Breakfast was good. They have an automatic pancake maker that I’ve never seen but having fresh pancakes was a bonus. The only issue we had was that our carpet appeared damp and sticky. We’re not sure if it was recently cleaned and just hadn’t dried. But the room did not smell and it was clean. Would stay again.

I found an full syringe uncapped when I pulled my suitcase off the shelf in the closet. I was shocked and disgusted, but worried for the safety of myself or whoever could have been stuck by this dirty needle. I notified the desk to warn the housekeeper.

Quick overnight stay. Will stay again! Very clean and comfortable!

The staff was friendly and accommodating. I went to get in my bed. The bed was filthy. Very noticeable stains on the sheets. They did come and clean immediately when notified.

This is a nice property in quiet business park. I enjoyed my one night stay and would stay here again if I was in the area. Below I will list some of the things the property management should improve on to take this place over the top. - Staff is nice but don't go out of their way to make you feel special. They mostly spend their time in the office so you have to wait until they pop out to help you. Check-in process was fast and seamless since I had booked with Expedia and they had all my info. Key was ready for me and my request of a QUIET room was met. - Room was clean, beds were very comfortable and basically has everything you need to have a good night sleep. The bathroom was in nice as well except for the mold building up around the caulking in the shower, this was not a deal breaker for me but definitely something management should address. - Regarding breakfast, coffee tasted very good, eggs tasted like they were made from a powdered substance, turkey sausage was dry, pork sausage was good, best part of the breakfast. Everything else tasted like a continental breakfast should taste. Oh yeah, don't have the juice, it's very watered down which makes it taste like water with a few drops of color and sugar.

The ceiling had hand prints on it which frieghtened the kids. The carpet was stained. The pool was closed. The sofa bed didn’t have a blanket or pillow for it had to ask and they said they didn’t have any blankets.

The place was busy, with too much noise. Could not sleep.

The room was clean and large enough for four people

Fast and easy check in and check out process. Room was huge and very clean. Would recommend.

Room was clean, modern and comfortable. Took us some time to figure out how to get the room temperature adjusted, but it worked out fine in the end. The breakfast was typical hotel food, but good and the automatic pancake machine was pretty cool. It’s about a 40 min drive into downtown Boston.

We had a very large top floor corner room, quiet location set back from the Highway, clean and comfortable. Not really anything in walking distance but nice location.

Typical hotel. Nothing special. Pillows were awful and the bed was soft.

comfortable and quiet

We requested with the reservation for my 2 rooms to be together. One was on the 3rd floor and the other was on the first floor. They said they gave me a suite on the first floor, it was a king bed with a jet tub next o the wall on left side of king bed. VERY strange. Not happy rooms were so far apart!!

24 hour check in was super helpful for my group of 6 coming in after a concert. Comfy beds and clean rooms, and a breakfast available in the morning.

Melissa and the staff very helpful.

6/9/23 Night attendant person was terrible!!! My family arrived from North Carolina around 4am. I called ahead to let it be known we would be arriving early in the morning. I waited at the front desk for 15 minutes before the male employee come from wherever he was at looking like he just woke up. He checked us in. He gave us the keys to a room that someone was asleep in. HOW SAFE WAS THAT!!! As a black woman opening the door to a room occupied by a white male I was mortified!! Lucky the gentleman did not hear us! I go back to the attendant and he asked did I go to the right door??? Are you serious!!! I went to the door of the room number that was provided!! Then he said and the key opened the door???? WHAT!!! I was done at that point. The room that I was then provided was terrible. Rm 420 has a crack in the tub. The t.v has a makeshift dresser drawer holding up the t.v and the wood slab under the tv stand is broke and leaning against the wall. This weekend we traveled to lay my mothers ashes and to have to deal with a crummy hotel was awful!

Great stay friendly staff decent breakfast thanks

I am writing to express deep disappointment and concern about an unfortunate incident during my recent stay at Holiday Inn Norwood - Boston. My family and I faced an unsettling situation that made us feel unwelcome. Our stay was marred by issues, notably persistent dog barking from the adjacent room. I approached management for help, hoping for a peaceful resolution. However, their response escalated the matter. Astonishingly, after voicing my concerns, management involved the police and asked us to leave. I understand challenges in hospitality but find the response disproportionate. I expected a more considerate resolution from a reputed guest-focused hotel. The lack of attempt to mediate, coupled with misrepresentations and inconsistencies from management, is deeply concerning. Initially, we were assured of no dogs, later told they'd be quieted. Yet, when barking persisted, a legal provision about service pets was used, forcing us to a smaller room or to leave. Involving law enforcement unnecessarily compounded our frustration. I request a review of our experience and appropriate action to address this matter.

Walked in and there was no staff to greet you at the counter. In fact the entire time there we only saw cleaning staff. Very upset that there was no mention anywhere that the pool was closed. Wouldn’t stay here again

Customers service was great. Everyone is nice and friendly

The property is in good conditions but my last night as I wanted extended the reservation for another night the staff person started argue with me and she was passive aggressive and verbally abusive telling me that she could not help me because I used Expedia. So I reply that she didn't know what was customer service and being polite with clients and that she didn't know how to do her job. She called the police on me saying I did offended her. She was so terrible and abusive that I need to call the police on the Hotel staff and let know what happened. The staff doesn't know how do talk with clients are very rude and not feel clients welcoming there.

Room had comfortable king bed and was clean However, bathroom in need of repair. Shower shampoo dispenser was found on shower stall floor and appeared to come unglued from tile. Breakfast was good with lots of options. Property interior a bit dated, but clean. Breakfast area definitely updated and modern. Staff was courteous and friendly.

This is a nice property in quiet business park. I enjoyed my one night stay and would stay here again if I was in the area. Below I will list some of the things the property management should improve on to take this place over the top. - Staff is nice but don't go out of their way to make you feel special. They mostly spend their time in the office so you have to wait until they pop out to help you. Check-in process was fast and seamless since I had booked with Expedia and they had all my info. Key was ready for me and my request of a QUIET room was met. - Room was clean, beds were very comfortable and basically has everything you need to have a good night sleep. The bathroom was in nice as well except for the mold building up around the caulking in the shower, this was not a deal breaker for me but definitely something management should address. - Regarding breakfast, coffee tasted very good, eggs tasted like they were made from a powdered substance, turkey sausage was dry, pork sausage was good, best part of the breakfast. Everything else tasted like a continental breakfast should taste. Oh yeah, don't have the juice, it's very watered down which makes it taste like water with a few drops of color and sugar.

24 hour check in was super helpful for my group of 6 coming in after a concert. Comfy beds and clean rooms, and a breakfast available in the morning.

Check in was quick and easy. Room was clean and cozy. Proximity to restaurants and shopping awesome.

Staff was friendly and courteous. Room was clean and bed comfortable. Hot breakfast was good. Plenty of restaurants nearby and just a 30 minute drive into Boston.

Room was clean, modern and comfortable. Took us some time to figure out how to get the room temperature adjusted, but it worked out fine in the end. The breakfast was typical hotel food, but good and the automatic pancake machine was pretty cool. It’s about a 40 min drive into downtown Boston.

We had a very large top floor corner room, quiet location set back from the Highway, clean and comfortable. Not really anything in walking distance but nice location.

My 4day stay was comfortable and convenient. The location was accessible to all of my needs. The staff was very friendly, polite and accommodating. Thank you for a great stay!

Close to the skating rink!

The only complaints is there wasn’t much around but was only there for a night for a concert.I have nothing bad to say about the hotel itself. I would definitely stay here again in the future.

I like the convenience of the location. It was exactly in the middle of all the activities I had planned while visiting.

The property was close the Winter Lights in Canton.

This is a nice property in quiet business park. I enjoyed my one night stay and would stay here again if I was in the area. Below I will list some of the things the property management should improve on to take this place over the top. - Staff is nice but don't go out of their way to make you feel special. They mostly spend their time in the office so you have to wait until they pop out to help you. Check-in process was fast and seamless since I had booked with Expedia and they had all my info. Key was ready for me and my request of a QUIET room was met. - Room was clean, beds were very comfortable and basically has everything you need to have a good night sleep. The bathroom was in nice as well except for the mold building up around the caulking in the shower, this was not a deal breaker for me but definitely something management should address. - Regarding breakfast, coffee tasted very good, eggs tasted like they were made from a powdered substance, turkey sausage was dry, pork sausage was good, best part of the breakfast. Everything else tasted like a continental breakfast should taste. Oh yeah, don't have the juice, it's very watered down which makes it taste like water with a few drops of color and sugar.

Breakfast wasn’t that great. Needs improvement.

Great breakfast!

Overall fine for staying 1 night to go to concert at Gillette Stadium. Breakfast OK, except terrible bread selections. Need some REAL bread including whole grain bread. Some granola would also be good.

Piscine intérieure non disponible, mais excellent service et tout était très propre. Beaucoup de choix pour le déjeuner.

Room was clean, modern and comfortable. Took us some time to figure out how to get the room temperature adjusted, but it worked out fine in the end. The breakfast was typical hotel food, but good and the automatic pancake machine was pretty cool. It’s about a 40 min drive into downtown Boston.

We arrived at the hotel after midnight. The front desk employee was professional and quick to check us in. Room was overall clean and beds comfortable. Breakfast was good. They have an automatic pancake maker that I’ve never seen but having fresh pancakes was a bonus. The only issue we had was that our carpet appeared damp and sticky. We’re not sure if it was recently cleaned and just hadn’t dried. But the room did not smell and it was clean. Would stay again.

Selected this hotel mainly for the pool which was broken. Breakfast was poor.

Great stay friendly staff decent breakfast thanks

Room had comfortable king bed and was clean However, bathroom in need of repair. Shower shampoo dispenser was found on shower stall floor and appeared to come unglued from tile. Breakfast was good with lots of options. Property interior a bit dated, but clean. Breakfast area definitely updated and modern. Staff was courteous and friendly.

This is a nice property in quiet business park. I enjoyed my one night stay and would stay here again if I was in the area. Below I will list some of the things the property management should improve on to take this place over the top. - Staff is nice but don't go out of their way to make you feel special. They mostly spend their time in the office so you have to wait until they pop out to help you. Check-in process was fast and seamless since I had booked with Expedia and they had all my info. Key was ready for me and my request of a QUIET room was met. - Room was clean, beds were very comfortable and basically has everything you need to have a good night sleep. The bathroom was in nice as well except for the mold building up around the caulking in the shower, this was not a deal breaker for me but definitely something management should address. - Regarding breakfast, coffee tasted very good, eggs tasted like they were made from a powdered substance, turkey sausage was dry, pork sausage was good, best part of the breakfast. Everything else tasted like a continental breakfast should taste. Oh yeah, don't have the juice, it's very watered down which makes it taste like water with a few drops of color and sugar.