Name: Hotel Indigo York by IHG
Address: 88-96 Walmgate, City Centre, York, England, United Kingdom, York, England, GB
Price range: US$102–US$355 per night
Rating: 8.8

What guests think

Hotel Indigo York by IHG draws strong praise for its walkable central location, friendly staff, and comfortable, well-decorated rooms, while recurring trade-offs include limited paid parking, occasional noise, and mixed breakfast organization and quality.

Rooms and public areas are generally very clean, though a few guests reported dust, hairs, lingering bathroom smells or slow drain issues. Some rooms are compact or face service equipment, and a minority noted temperamental air conditioning or heating and slippy or awkward showers. Overall, expect a stylish, convenient base with warm service and a few practical compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site parking is limited, paid, and first come first served, so guests often use nearby public car parks. The on-site bar/restaurant offers limited evening choices at times, though many places to eat are a short walk away.

Related guest reviews

8

alan

15 Apr 2024

·

Stayed 5 nights

everything was excellent except the car park which is inadequate, poorly maintained and over priced. was shocked to be charged £15 per day (hadnt been charged on previous visit about 4 years ago) and to find that carpark remained in a poor state of repair with spaces that are too small and multiple pot holes.

10

Ian

1 Jun 2025

·

Stayed 2 nights

Stayed here for two nights. Great hotel. Wonderfully warm welcome from Sam when we checked in. Great room. Really quiet. Perfect location, with everything in walking distance. Parking was ok. Couldn’t get in the hotel’s reserved spaces, so had to go on the main Peel Street site. No problems with this. A very reasonable £16/24h.

8

Mellani

31 Aug 2025

·

Stayed 1 night

Room was very nice as was all the staff. Breakfast was also decent - nice coffee and porridge. Staff working at breakfast were also lovely. Parking is a real issue - theyve done the best they can re sending people info prior to check in. We had looked up a payable carpark before we arrived and even that was full as well as the hotel car park. We had to move the car 3 times in 24 hrs. Reccomend getting the train if possible.

8

William

1 Jun 2025

·

Stayed 2 nights

Hotel is in a nice location and the hotel itself is not too bad. The parking is VERY limited but at least there’s a decent size paid lot nearby.

10

Lucinda

1 Sept 2025

·

Stayed 2 nights

Excellent hotel in a brilliant location. Staff are friendly and helpful! Clean and cosy rooms Only negative is the parking, we had a late checkout at 2pm and was informed that we would need to move the car at 2 which meant we had to try and find alternative parking for a couple of hours whilst we eat lunch

10

Louise

12 Sept 2025

·

Stayed 2 nights

The hotel is in an excellent location. Only downside is the parking. We couldn’t get a space in the hotel car park and Peel Street car park (next to the hotel one) took a fair bit of waiting to get a space.

10

Stuart

21 Jun 2025

·

Stayed 2 nights

Best Shower in any hotel!! Pizza available 24 hours a day Takeaway food can be brought in and consumed on the premises with a drink from the late night bar. (Viking Pizza across the road until 1am). Gain 500 IHG points per day if you don't need housekeeping. Staff very friendly and efficient; nothing too much trouble. Clean rooms and property. Well equipped, comfy room: Fridge, alarm clock, Smart Samsung TV (terrestrial only). Desk. Air Conditioning. Central location with off-site car parking a few minutes away. Clientèle appears to be largely a mix of business and couples. Thanks for a great stay.

8

William

24 Mar 2025

·

Stayed 1 night

Parking a nightmare in York!!!

10

Tony

30 May 2025

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Stayed 1 night

Amazing hotel. Only issue was not being able to book the car parking.

10

Katia

30 Nov 2025

·

Stayed 2 nights

This hotel was walking distance to everything we wanted to see in York. The room was nice and clean and the bed, very comfortable. I wish they would have had more on-site parking but we were able to find nearby parking for a reasonable cost. (And we were notified in advance that parking is first-come, first-serve)

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Cleanliness

Most guests found Hotel Indigo York by IHG very clean throughout. A minority reported issues such as dust, hairs, stained linens, musty bathrooms or drainage smells, and occasional housekeeping lapses.

Related guest reviews

6

Phin

14 Jan 2023

·

Stayed 19,370 nights

Complimentary cookies was very nice, location very convenient, near to many restaurants and easy walk to town centre. But towels were a bit dirty, no privacy on ground floor room, and curtain broken.

10

John

18 May 2025

·

Stayed 1 night

Very clean and tidy with lovely decor and comfortable rooms.

10

Loulabelle

8 Jul 2025

·

Stayed 1 night

The staff are what make this hotel. Really friendly and offer help in navigating round York. Breakfast was lovely. Rooms clean and bed comfy. Short walk to York centre.

10

Christine

20 Nov 2025

·

Stayed 1 night

The hotel was well-situated in the centre of York. The staff were very welcoming and efficient. There were a few small cobwebs around the base of some of the room furniture and the shower room had a stale smell on arrival, which could be associated with the shower not being used, or if the water in the shower trap is siphoned out by water flow from other showers.

6

Rebecca

26 Aug 2025

·

Stayed 1 night

We have stayed here before and liked it but felt standards have slipped. Room not as clean, mould in shower, shower not draining properly. Breakfast a big disappointment, hot buffet was a shambles as not enough of everything. Staff were trying hard but systems were obviously not in place. Dirty glasses and cups. Mentioned breakfast at check out and were told that she would pass on our feedback but no apology. Sadly we won’t return to this hotel.

6

Matthew

24 Oct 2025

·

Stayed 1 night

Been staying in the hotel for a number of years now and we do feel that standards are slipping from where they used to be. Uniform used to be a nice shirt and tweed waistcoat, now a scruffy shirt. Breakfast used to be a freshly cooked to order with the best ingredients and a full English. No a buffet type setup with only a select few things cooked. Rooms are looking a little tired. The runner on our bed was covered in stains, bed was covered in hair as was the bathroom. It’s a shame as we love this hotel and come back every year, just hope standards improve should we return.

8

Paul

12 Aug 2025

·

Stayed 3 nights

Lovely staff, room a little dusy in places. Bed ok blood spot on bed sheet

10

Darren

28 Jul 2025

·

Stayed 1 night

Very clean tidy with wonderful rooms Excellent staff & breakfast choice Would highly recommend

10

andrew

20 Sept 2025

·

Stayed 1 night

Hotel is an easy 20 minute walk from York train station. The hotel is extremely clean and well maintained with very comfortable beds. Rooms have everything you could need including hair dryers, irons, and a refrigerator. Service from everyone was excellent, and included suggestions for meals and sightseeing from the front desk help.

10

Leslie

28 Aug 2025

·

Stayed 1 night

Staff are superb especially at breakfast, hotel location is great you are close to everything. Hotel and room was very clean

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Rooms

Rooms are stylish and comfortable with big beds and useful touches like fridges and AC. Some are compact or have poor views, and a few guests noted temperamental air conditioning or heating and awkward shower designs.

Related guest reviews

8

Nicholas

13 Aug 2025

·

Stayed 2 nights

Room was nice but quite noisy. Droning sound of air conditioners or some type of machinery could be heard often. View from room wasn’t great. Room itself was nice but a little small. Tv was outdated, no Netflix or streaming for example. Room was clean and tidy but walls were marked and scuffed in places. Bathroom tap only stayed on when flow was high. Staff were friendly and welcoming throughout stay and service at breakfast was good. Breakfast itself was ok but would have preferred to get it myself rather than order. Cooked Yorkshire breakfast was ok but was a little disappointed however continental items were very good. Hot drink were ok but again would prefer to help myself rather than keep having to ask. Were I to visit York again I’d opt for another hotel.

6

Geraldine

8 Nov 2025

·

Stayed 2 nights

Room was lovely but cold. Couldn’t get heating to work. Pillows were uncomfortable. Didn’t have breakfast or dinner in hotel.

8

John

17 Jun 2025

·

Stayed 2 nights

Close to central York at a decent price. Shower has no door so spray can the floor outside the bathroom

6

Mark

21 May 2024

·

Stayed 1 night

Usually we can’t fault our stays here but a broken air con unit and some tired fixings has made us think about where we start next time. No air con and no explanation why it’s not working. Hotel was full so unable to move us. It’s a city hotel so you need air con as it’s too noisy and possible pollution without it. We did notice workmen taking filters somewhere so I suspect this was planned but nothing was said when I book or when we arrived. Staff though, except for what seemed like lack of being bothered about the air con were are always lovely, polite and welcoming without fault.

10

Jason

19 Oct 2025

·

Stayed 1 night

The room was absolutely gorgeous. Well decorated, super cozy and the bed was top notch.

6

vivien

18 Jul 2025

·

Stayed 2 nights

Hotel is in a good location for getting around York, staff are friendly & breakfast good. Location of the room on the 2nd floor of the hotel was found on the inside of the building, the view was of large 'Air Coolers' & the outside kitchen door/staff entrance. I told reception about the noise after the 1st day & was told it would only be noisy whilst the kitchen was open, not true as the noise is constant day & night. As we were only there for 2 nights we decided we wouldnt push for a room change but this could possibly prevent us from staying here again.

10

Stacey

2 Aug 2025

·

Stayed 1 night

Room was perfect - absolutely no complaints. Aircon ☑️ Comfy bed ☑️ Clean ☑️ Polite staff ☑️ In room fridge ☑️

8

Kevin

29 Sept 2025

·

Stayed 3 nights

Better pillows to small for us and not enough support.

10

Helen

11 Nov 2025

·

Stayed 2 nights

A comfortable hotel with appealingly quirky decor, set in a great central location. We were happy with everything.

8

Christopher

15 Jun 2025

·

Stayed 1 night

Give bed, great shower, but air con was but temperamental. Sound insulation wasn’t great. That or the guy next door was vomiting v loudly!

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Service

Staff are widely described as friendly, welcoming and helpful, with good problem resolution when issues arise. Some guests experienced disorganized or slow breakfast service, occasional check-in or billing errors, and uneven bar service.

Related guest reviews

10

Mona

16 Aug 2025

·

Stayed 3 nights

Friendliest front desk and wait staff. Nice breakfast. Full breakfast with menu options plus buffet. Buffet only was a bit limited, but had good fruit. Room cleaning staff did fantastic job, just a bit over eager in the mornings, knocking on your door every 5-10 minutes!

4

Paul

12 May 2025

·

Stayed 1 night

Overall a good place to stay but the service needs a real upgrade , checking in took over 20mins with a back and fourth looking at emails and denial we had booked the hotel ...in the end it got sorted ..system error ! Breakfast reminded me of Faulty Towers but with dirty dishes on lots of tables certainly stayed at better in York

10

Natasha

4 Dec 2024

·

Stayed 1 night

Very welcoming and friendly! Helped me plan a surprise and set the room up amazingly

10

Katherine

28 Apr 2024

·

Stayed 6 nights

All staff were incredibly professional and helpful. Great breakfast and comfy rooms

6

Pard

19 Aug 2025

·

Stayed 1 night

General check in was quick and friendly. The disappointment was the actual room, hair in and around the bath , air con was a making a loud buzzing noise so we had to turn off. The issues were addressed and dirty areas cleaned. The bar service again was a disappointment, the lady serving was too busy having a laugh and a joke with the one customer and oblivious to the others. Even so she handed over a dirty wine glass, not even an apology or concerned one bit! Breakfast, again not a great experience.

8

Barbara

16 Oct 2024

·

Stayed 1 night

Room was comfortable. Near enough to centre of York. We did have some noise from a room next door which was marked private on the door. My beef was at check in. Why was £50, yes £50 taken as deposit? I had paid in full before arrival. Did I get it back when I checked out? No they took another ££50!! It has been returned now 2days later.

2

brian

8 Aug 2025

·

Stayed 4 nights

due to unseasonal storm i could not travel to hotel . with train cancellations and unavailable seating i did not manage to get there but they kept my money. disgusting behaviours even when asked by Expedia several times to refund. this was to be a treat for my partner recovering from breast cancer . no empathy shown . money is their only interest you dont count. AVOID THIS PLACE.

10

andrew

20 Sept 2025

·

Stayed 1 night

Hotel is an easy 20 minute walk from York train station. The hotel is extremely clean and well maintained with very comfortable beds. Rooms have everything you could need including hair dryers, irons, and a refrigerator. Service from everyone was excellent, and included suggestions for meals and sightseeing from the front desk help.

10

Joyce

24 Oct 2025

·

Stayed 3 nights

Had a problem which arose overnight the first night of our stay. The air conditioning unit wasn’t working properly and making a dreadful noise which kept us awake most of the night. We reported it when we came down for breakfast and the lovely receptionist lady dealt with it sympathetically, efficiently and professionally. We were asked to pack up our things, go out and enjoy our day we had planned and when we returned our belongings would be in a new room for us. They certainly were. We were moved and upgraded to a beautiful, room which we were thoroughly delighted with. It was later followed up to ensure that everyrhing was satisfactory. Definitely excellent customer care and service.

6

Phil

26 Nov 2023

·

Stayed 3 nights

Daily cleaning of the room was haphazard one day the bed was not made no loo roll and no replenishment of the sugar sachets , breakfast on the Sunday had us waiting 20 minutes for coffee as they only had the machine behind the bar working with no jugs of filter coffee available. Staff were stressed and it showed

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Location

Central, walkable location handy for the Shambles, Minster and restaurants, yet generally on a quieter street. A good base for exploring York on foot.

Related guest reviews

10

Michael

28 Aug 2025

·

Stayed 2 nights

The hotel is ideally situated for exploring the city centre and the rooms are excellent.We thoroughly enjoyed our stay there.

10

Amanda

6 Apr 2025

·

Stayed 2 nights

Great location with lots of cafes and shops right on the doorstep. Staff in hotel and restaurant very friendly and helpful. Bed very comfortable, quiet area and not much traffic around. Excellent gem of a hotel.

10

Neil

15 Jun 2025

·

Stayed 2 nights

Very nice hotel , a short walk from the centre in a nice quiet location, hotel has some car parking nearby that is reasonably priced but only available on first come first served basis, all the staff were excellent, friendly and helpful and i would happily recommend staying here.

10

Angela

1 Oct 2025

·

Stayed 2 nights

Central

10

Paul

19 Nov 2025

·

Stayed 3 nights

Perfect location

8

Andrew

2 Jul 2025

·

Stayed 2 nights

Superb location for quickly getting into the city centre. Quiet neighbourhood. Comfortable room. Helpful and friendly staff. A few problems with error messages on the room safe but that was quickly resolved. Limited parking is a problem but we avoided that by booking a space round the corner with Just Park. If we visit York again, we will definitely rebook with the Hotel Indigo!

10

Brittney

8 Jul 2025

·

Stayed 1 night

Good spot, close enough to walk everywhere but still quiet

10

Melissa

3 Mar 2025

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Stayed 1 night

Nice hotel, got a friendly welcome from the reception staff and the room was lovely and clean with everything we needed and a massive comfy bed. Location is perfect for walking into town with plenty of eating options en-route.

10

Helen

11 Nov 2025

·

Stayed 2 nights

A comfortable hotel with appealingly quirky decor, set in a great central location. We were happy with everything.

10

Gemma

24 Jan 2024

·

Stayed 3 nights

This was a brilliant hotel, and the breakfast was great. Just a short walk from the town centre which was really convenient.

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Dining

Breakfast often earns praise for quality, variety and cooked-to-order dishes alongside a continental buffet. Others found it lukewarm, disorganized or pricey, and evening options on site are limited with mixed bar and cocktail feedback.

Related guest reviews

10

Annie

25 Aug 2025

·

Stayed 2 nights

Lovely room and excellent customer service! We opted to add breakfast which was well worth it, having both made to order dishes and a continental buffet with great options. Would highly recommend!

8

Laraine

1 Sept 2025

·

Stayed 2 nights

The hotel is gorgeous and really great base for enjoying fabulous York.. The staff and rooms are excellent but breakfast was very disorganised and food was lukewarm at best. If the breakfast was better this would have been outstanding.

10

Laura

17 Feb 2025

·

Stayed 1 night

Excellent stay. Everywhere was so clean. The breakfast was lovely and food cooked to order as well as a buffet continental.

10

Yvonne

10 Nov 2025

·

Stayed 2 nights

So convenient easy walk into town. Very comfortable every staff member greeted us with a smile. Lovely breakfast with lots of choice.

8

David

12 Aug 2023

·

Stayed 3 nights

They only do pizza despite it advertising “bar and grill” Breakfast was nice and the coffee was very good. Room was good, bed comfortable.

8

Jason

18 Nov 2025

·

Stayed 2 nights

Great trip, location and parking ideal. Staff great, range of food good but the standard of food could have been better. I didn't get some of what i asked for until i asked staff who reminded the kitchen. Cleanliness good, rooms nice.

8

Andrew

14 May 2025

·

Stayed 2 nights

Friendly staff, quick check in. Room clean and pretty quiet, comfortable bed, good shower. Car park a couple of minutes walk away. Only thing that could be a downside is limited evening meal options - pasta ! - but lots of places to eat a few minutes walk away. Would stay again.

8

Marianne

11 May 2025

·

Stayed 2 nights

We loved this hotel! The rooms were very clean and the decor was lovely and modern - it felt like a lovely treat! We would only mark down due to the quality of the breakfast and cocktails. I couldn't taste any alcohol at all in mine and we don't think they were value for money. I was also disappointed that frozen spinach had been used for the eggs florentine. Such cost savings really tarnished the experience for us. Every member of staff was EXCELLENT though - the breakfast team were particularly great!

8

Jeffrey

10 Oct 2025

·

Stayed 4 nights

Very nice room. Clean and spacious. It would have been nice to have two arm chairs one for each adult. The cooked breakfast food was Luke warm at best. The plates were cold.

10

Louise

13 Nov 2025

·

Stayed 1 night

We had a lovely stay at The Hotel Indigo York, myself and a friend shared a twin room which was very comfortable. The breakfast was good and the staff really friendly and efficient.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$112
February	US$132
March	US$134
April	US$145
May	US$176
June	US$170
July	US$189
August	US$184
September	US$185
October	US$169
November	US$190
December	US$190

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $151	5 $259
6 $122	7 $287	8 $235	9 $199	10 $146	11 $173	12 $289
13 $103	14 $198	15 $279	16 $230	17 $194	18 $278	19 $355
20 $198	21 $186	22 $216	23 $186	24 $233	25 $181	26 $252
27 $157	28 $141	29 $223	30 $181

Su	Mo	Tu	We	Th	Fr	Sa
				1 $233	2 $159	3 $234
4 $102	5 $159	6 $208	7 $200	8 $189	9 $213	10 $279
11 $111	12 $160	13 $216	14 $242	15 $187	16 $186	17 $312
18 $134	19 $133	20 $209	21 $169	22 $141	23 $168	24 $266
25 $127	26 $142	27 $160	28 $187	29 $182	30 $204	31 $216

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About this property

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What guests think

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