Ambassador at Grand Velas All Inclusive

Name: Ambassador at Grand Velas All Inclusive
Address: Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, Quintana Roo, MX
Price range: $1,306–$1,490 per night
Rating: 9.2

From

$1,284

/ night

Ambassador at Grand Velas All Inclusive - Image 1

Ambassador at Grand Velas All Inclusive - Room

Ambassador at Grand Velas All Inclusive - View from room

Ambassador at Grand Velas All Inclusive - Pool

Select dates to see prices and availability

From

$1,284

/ night

About this property

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 4 hot tubs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Business amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Dining

Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Rooms

Make yourself at home in one of the 195 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Location

A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This all-inclusive hotel is 4.2 mi (6.7 km) from Tres Rios Ecopark.

What's nearby

Playa Xcalacoco(1.2 miles)
Chun-Zumbul (diving site)(1.4 miles)
Tres Rios Ecopark(2.3 miles)
Punta Esmeralda Beach(2.9 miles)
Gran Coyote Golf(3 miles)
El Camaleón Mayakoba Golf Course(3 miles)
28 de Julio Square(4.4 miles)
Guadalupe Church(5.3 miles)
Playa 88(5.4 miles)
Playa Avenida Colosio(5.5 miles)
Temazcal Natura(5.7 miles)
Mamitas Beach(5.9 miles)
Playa del Carmen Main Beach(5.9 miles)
Plaza Las Americas(6 miles)
Super Chedraui Selecto Avenida 10(6.2 miles)
Cozumel Intl. Airport (CZM)(26.7 miles)
Cancun Intl. Airport (CUN)(30.9 miles)
Tulum Intl. Airport (TQO)(70.9 miles)

Sauna
Laundry service
Elevator / Lift
Business Center
Multilingual Staff
Meeting Rooms

Show all

Location

Carretera Cancun Tulum Km. 62, Municipio de Solidaridad

Playa Xcalacoco (1.2 miles)

Chun-Zumbul (diving site) (1.4 miles)

Tres Rios Ecopark (2.3 miles)

Punta Esmeralda Beach (2.9 miles)

Gran Coyote Golf (3 miles)

El Camaleón Mayakoba Golf Course (3 miles)

More location info

Room options

Ambassador Suite Ocean View

Room details

1 King Bed

2 Queen Beds

Sleeps 3

1270 ft²

Balcony

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Patio

Ambassador Two Bedrooms Family Suite Ocean View

Room details

1 King Bed

and

2 Queen Beds

Sleeps 6

2540 ft²

Balcony

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Patio

Ambassador Pool Suite Ocean View

Room details

1 King Bed

Sleeps 3

1270 ft²

Balcony

Balcony or Patio

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Patio

Plunge Pool

Guest reviews of Ambassador at Grand Velas All Inclusive

9.2

Superb

Based on 40 verified reviews

Facilities

9.5

Cleanliness

9.8

Rooms

9.6

Service

9.9

Location

9.4

Dining

9.4

Who stays here?

Family

100%

Shimol

Jul 18, 2025

Stayed 4 nights

Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.

Joshua

Jul 7, 2025

Stayed 2 nights

This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.

Danielle

May 25, 2025

Stayed 4 nights

Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !

Hamza

Nov 30, 2024

Stayed 7 nights

Best all inclusive in Riviera Maya! A true 5 star experience

mehul

Jun 5, 2023

Stayed 5 nights

Service

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Ambassador at Grand Velas All Inclusive

Is parking available at the hotel?

Yes, self-parking is available for free at the hotel. However, parking is limited and may require a reservation.

Is breakfast offered at the hotel?

Yes, breakfast is included in the all-inclusive package, featuring a variety of options. Specific details about the type and serving hours are not provided.

Does the hotel allow pets?

No, pets and service animals are not allowed at this property.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability, while late check-out incurs a fee of USD 75, also subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge. Guests can arrange transfers by contacting the hotel prior to arrival.

What accessibility features does the hotel offer?

The hotel provides several accessibility features, including a wheelchair-accessible registration desk, concierge desk, and on-site restaurant. Additionally, there are elevators and limited wheelchair-accessible facilities.

Where is the hotel located in relation to nearby attractions?

The hotel is situated in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. It is approximately 4.2 miles from Tres Rios Ecopark, with several other attractions within a short distance.

Does the hotel have a swimming pool?

Yes, the hotel features three outdoor swimming pools, including a children's pool. The pools are available for guests to enjoy, although specific operational hours are not mentioned.

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Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $1,316	19 $1,306
20 $1,306	21 $1,315	22 $1,308	23 $1,308	24 $1,339	25 $1,307	26 $1,381
27 $1,325	28 $1,392	29 $1,325	30 $1,365

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply for connecting/adjoining rooms and are subject to availability.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,365	2 $1,440	3 $1,370
4 $1,370	5 $1,440	6 $1,370	7 $1,442	8 $1,370	9 $1,440	10 $1,442
11 $1,440	12 $1,438	13 $1,490	14	15	16 $1,442	17 $1,360
18 $1,460	19 $1,440	20 $1,357	21 $1,439	22 $1,442	23 $1,440	24 $1,357
25 $1,442	26	27	28	29	30 $1,442	31 $1,438