Pinnacle Resorts 220

Pros: Great location, great service, very nice rooms. The rooftop pool views are breath taking. This hotel is located on the hill on zona romántica. A quick walk to everything. Cons: it’s expensive. As it is in the hill, there are steps everywhere but they have a funicular so you can avoid most of the steps to get to the town center and beach. Morning service on the roof garden is very slow to non existent. Out of the 2 elevators one is dedicated to the rooftop, thus you end up waiting a long time to get to the room floors.

Check-in and Check-out was a breeze and they were very accommodating. The grocery service (although a tad pricy) was well worth it since we had an infant and a toddler with us. Having a stocked fridge with snacks, fruit, and milk for the baby made life so easy on travel days. The roof-top pool was amazing for the kids as well as us. The room had plenty of space for all 4 of us and the little outdoor space was great to hang out a bit and/or let the girls dry off post pool. The entire property was calm and clean. Major key was the hill tram that allowed for easy access down to the beach front/boardwalk area. We would stay here again in a jiffy!

It’s a nice property located on top of the hill. The apartment was well equipped with a full kitchen and the utensils you want/need. Had a full gym and rooftop pool too, which is nice.

The only downside to this property is the shared roof space that anyone can use, it’s a popular meeting spot so it was always full with no seating for the pool even though we were staying there. Property is very nice and updated with a friendly and attentive staff. I wouldn’t hesitate staying here again

Loved the rooftop pool and our server Alex. The view was amazing from our room. Loved the walk ability to all the stores and restaurants.

I have stayed many times at various units in Pinnacle 220. It is always a pleasure with great staff and any help when needed. Close to everything in the Romantic Zone. You can easily walk the Malecón from just below Pinnacles to the downtown plaza with many great restaurants close by. A beautiful place to enjoy Puerto Vallarta. The rooftop pool has a view of Vallarta and the beautiful sunsets.

The roof top pool is great with beautiful views of the bay and the mountains. The staff are very nice and helpful. The rooms are comfortable with a great balcony to enjoy. The only drawback are the staff in the office; they are pretentious, ignorant, unwelcoming, and otherwise difficult to work with.

Room was lovely met our needs . Pool fabulous but it had a lot of rules . Could not bring your own refreshments or food . At a condo I would have thought I could . The walk is exhausting even with the little funicular up the steep part . Staff were always friendly and accommodating as best as they could . Check in was in a separate building, from the pinnacle I was staying at . Over all we did enjoy our stay . Glad we had a car .

Well, decorated, nice furniture's apartment... The pool was amazing, crystal clear water, great view from the infinity pool, a lot of space to hang out in the rooftop patio. Bartender were great

Overall, a very nice day. Everything was very clean. The pool area was outstanding. Probably one of the best I’ve ever seen. I do wish they would provide some coffee and some bottled water for the room. Especially since you’re not supposed to drink the tapwater. It’s a little bit of a nuisance to have to trudge up the hill from the beach area or you can ride the funicular, which unfortunately broke down with us on it. That was not a very pleasant experience, and we wondered if we were gonna be spending the night on it since there’s no reasonable method of escape. I would definitely stay here again as the overall experience was positive.

Bathroom was dirty around toilet when we arrived. There was excrement on the wall by the toilet. Both air conditioning units were leaking all over the floor.

The room was immaculate. Very close to all the restaurants and the beach. Uber is always very close by.

Excellent property and spotless room. Loved the pool at the roof and close walk to the beach. This is our fourth time staying here and we will be back!

Comfortable, GREAT housekeeping. Quiet but perfectly located — a quick funicular ride to fabulous restaurants and the beach.

The property is getting tired. Cracked tiles in the shower and both the pool towels and the room towels are ripped, stained and old.

There is no VIP treatment for this property outside getting a $7 bottle of wine. The location can't be beaten but our room was filthy with copious amounts of dust. You are paying top dollar to stay in the Romantic Zone. The rooftop bar tends to be frequented by non-guests who are not there for the most appropriate reasons. Even my father-in-law who is 85 had this experience. The property needs to be maintained better for the prices. They are extremely strict about check-in and check-out. All in all, it's OK. It's not an amazing experience but it's located to great restaurants and shopping. By booking through my fav third party travel website, you are not given the best room or the room that you thought that you had booked. That happened previously. Now, I don't even book a room with a view. It minimizes any possibilities of conflicts with the front desk over the room that you thought that you were getting.

The room was very clean and comfortable with an amazing view. We even had a washer and dryer.

We have stayed here several times but since our last stay, 2 hotels were built right in front of our property blocking more than half our view. We paid premium dollar for OCEAN FRONT but this was more ocean edge or corner. The counter also had tiny ants that weren’t noticeable until you left something white on the dark brown counter, then you could see tons of them. Parking was an issue because someone was always in the spot that corresponds to our unit. When we parked in another vacant spot we were told we could not park there. I explained if you can’t provide me a specific spot I’m going to park wherever is convenient. The first day they came to clean the room. We said we were leaving and asked if they could come back in an hour. They never returned. The following day we left in the morning, and came back at midnight to find our room had not been cleaned that day either. We speak fluent Spanish, so there was no misunderstanding, but they said somehow they were under the impression we would call when we wanted our room clean. It was a VERY frustrating experience. We won’t stay here again.

Excellent experience. Property is on point with everything it offers from service to cleanliness!

Everything was great. Only thing was a smell in the bathroom toilet. Everything else was wondering

The Hotel is well located. Has a nice pool area and great staff. The room was clean and comfy but we were mountain view second floor next to the road…..very noisy!! The shower was big but had zero water pressure. That being said we had a nice time but don’t book mountain view,

I enjoyed my stay but the unit lacked hot water and i had to report it twice. Also the shower handle was broken

Loved the rooftop pool and our server Alex. The view was amazing from our room. Loved the walk ability to all the stores and restaurants.

Amazing room and so very comfortable. Loved our stay and wish we could’ve stayed there another week.

Definitely do NOT recommend the 2 bedroom townhouse room category. You feel like you’re in a basement with no view behind a wall and a fence. Was forced to upgrade to a suite.

We have stayed here several times but since our last stay, 2 hotels were built right in front of our property blocking more than half our view. We paid premium dollar for OCEAN FRONT but this was more ocean edge or corner. The counter also had tiny ants that weren’t noticeable until you left something white on the dark brown counter, then you could see tons of them. Parking was an issue because someone was always in the spot that corresponds to our unit. When we parked in another vacant spot we were told we could not park there. I explained if you can’t provide me a specific spot I’m going to park wherever is convenient. The first day they came to clean the room. We said we were leaving and asked if they could come back in an hour. They never returned. The following day we left in the morning, and came back at midnight to find our room had not been cleaned that day either. We speak fluent Spanish, so there was no misunderstanding, but they said somehow they were under the impression we would call when we wanted our room clean. It was a VERY frustrating experience. We won’t stay here again.

That 2 bed loft style apartment was very nice. Spacious. They didnt have one with the ocean view. But it came equipped with everything like an airbnb. No guest after 11 to 7. Unless you add them to the room. No more than 4 people on a room total. For it to be so big you would think that wouldnt be an issue. It came fully furnished with washer dryer utensils stove grill on the patio. A full apartment. That can only have 4 people assigned to the room. The pool was beautiful. This is not a 21 and up place. That shrimp burrito was great! Thanks Alexis for the recommendation. It wasnt too far walking to the beach/ pier. It was over all a great place ro stay. Several restsraunts in walking distance. If you want outside breakfast.

I would recommend staying in a unit with an ocean view. I stayed on the side with the Mountain View. There is a very busy road on that side and it was very loud even four stories up.

We took a penthouse for 17 days as we were there a year ago but first floor and poor view. This hotel is next to a highway making the veranda on half the building unusable with the noise. Further the air conditioning blows right on the bed and ended up. With a cold from this. Nice staff great location but not a luxury or upgraded stay. Will not return having spent $5000 on this noisy cold penthouse . Everyone was talking about the highway issue that starts at 6:00 am. Nice quality but sad circumstances. GREAT CREW

Would have liked to have a tv in bedroom

Great pool and near the beautiful romantic zone, however the pool bar staff (one individual in particular) is dishonest and scammed my group of friends as well as another group (we didn’t know) staying there. Really put a damper on our vacation.

We had issues checking in. We provided US passport cards, but the receptionist did not accept them because they do not have signatures. According to Pinnacle this is a requirement for all guests. After talking to the manager they ended up accepting our passport cards combined with drivers license.

Room was great. We were split from our family in different buildings and were secretly charged over 100 dollars to use the pool and their hotels for 2 hours. The staff never told us about the charge until we went to leave.

Staff was great!

There was no tv in the bedroom and the front desk staff was rude. They are highly protective of towels and did not believe us when we said we never received any beach towels. All extras are very overpriced but the property itself was clean and the rooms were spacious.

Pros: great service stuff people. Nice rooftop pool and bar. Cons: refund needs to request ahead of 60 days. That's too long. I didn't pay attention such an unusual refundable period and requested before 50 days. The admin team didn't help me.

This is a and amazing modern condo in a cop location immaculately kept with five star service by all the staff a shout out goes to the front desk clerk who actually got a hold of the taxi cab that I left my phone in who is trying to hack it, and they convinced him to bring it back. We’ve already booked next year.

Great staff ! Excellent location and fun times at the pool . Enjoyed being close to everything in Zona , but then a bit quieter for time around pool Lots of great restaurants close by and the Palms Cabernet shows are a must

Great location with attentive staff. Pool staff were on it. Rooms were clean and views were spectacular. I would Definitely stay here again.

Nice people great service , Daniel Escamilla was one of the person who really helped us out an make our vacations more enjoyable guiding us through our stay in the resort and making sure everyone was able to provide the best for us, house kipper, taxis when we needed to go places and always with a great attitude. Thank you

Check-in was fine staff and especially our housekeeper was very very nice. Unfortunately, our room was right over a busy highway and it was extremely noisy and we actually could not sit out there cause it was just that noisy. If I had known this I would not have gotten this room. I would’ve requested one on the other side of the building

Pros: Great location, great service, very nice rooms. The rooftop pool views are breath taking. This hotel is located on the hill on zona romántica. A quick walk to everything. Cons: it’s expensive. As it is in the hill, there are steps everywhere but they have a funicular so you can avoid most of the steps to get to the town center and beach. Morning service on the roof garden is very slow to non existent. Out of the 2 elevators one is dedicated to the rooftop, thus you end up waiting a long time to get to the room floors.

Wonderful location.

Very nice place. I would definitely stay again. Located up a pretty large hill but they provide a tram car free of charge. It was wonderful. Zero complaints.

Clean and great staff, only downside was that the air conditioning in kitchen/living room did not cool very well and it dripped water on the desk each night and we had to wipe up water every morning. Other than that great place to stay, great location and close to a lot of shopping and restaurants. Bars and clubs were not too far away and it was very walkable.

The property was well maintained. The staff was very helpful and friendly. The location is ideal for walking to nearby attractions. The only downside was the unit that I stayed in was adjacent to a main road, which was very loud.

Loved the rooftop pool and our server Alex. The view was amazing from our room. Loved the walk ability to all the stores and restaurants.

I have stayed many times at various units in Pinnacle 220. It is always a pleasure with great staff and any help when needed. Close to everything in the Romantic Zone. You can easily walk the Malecón from just below Pinnacles to the downtown plaza with many great restaurants close by. A beautiful place to enjoy Puerto Vallarta. The rooftop pool has a view of Vallarta and the beautiful sunsets.

Welcoming and Clean. Mountain side is very noisy with a main highway directly below. If you are sensitive to noise the Mountain View will not be for you.

Perfect location

The poolside was amazing! The food was great and the staff made the experience better than expected.

Pros: Great location, great service, very nice rooms. The rooftop pool views are breath taking. This hotel is located on the hill on zona romántica. A quick walk to everything. Cons: it’s expensive. As it is in the hill, there are steps everywhere but they have a funicular so you can avoid most of the steps to get to the town center and beach. Morning service on the roof garden is very slow to non existent. Out of the 2 elevators one is dedicated to the rooftop, thus you end up waiting a long time to get to the room floors.

Amazing property. Bar was expensive, but you got real alcohol. Service was great. Felt very safe. Beautiful rooftop. Very clean.

Check-in and Check-out was a breeze and they were very accommodating. The grocery service (although a tad pricy) was well worth it since we had an infant and a toddler with us. Having a stocked fridge with snacks, fruit, and milk for the baby made life so easy on travel days. The roof-top pool was amazing for the kids as well as us. The room had plenty of space for all 4 of us and the little outdoor space was great to hang out a bit and/or let the girls dry off post pool. The entire property was calm and clean. Major key was the hill tram that allowed for easy access down to the beach front/boardwalk area. We would stay here again in a jiffy!

Great location. Close to the beach, pier and the boardwalk. Restaurants nearby are great. Hotel is fancy and in great condition. Rooftop bar is a must check.

We loved this property. We all loved the rooftop pool and bar which had amazing service. They were friendly and tolerant of our kids and the location can’t be beat.

Fell for the bait and switch for a better room. The first room offered was on the 2nd floor had no “partial ocean view” as advertised. Could only get a better room by paying significantly more. Which we did because we were so disappointed with the first room. Also, ignore the Hotels.com noise around VIP properties and any status. You aren’t going to get any of those “perks” here. I’m surprised we got the bottle of wine. Which was not very good anyway. The upgrade they say you can get (IF AVAILABLE) is hooey. Didn’t I just pay for the upgrade that should have been free? The room that we paid extra for was on a higher floor and had very good views. The unit was quite nice. It was cleaned daily by very good and efficient staff The place itself is nice. The power only went out once and only for about an hour. The rooftop pool is terrific. We used to order drinks and food all day by the pool, but they have doubled the price for everything. I would be curious to know if that business move made them more money or not as it appeared we weren’t the only guests not ordering food and beverages as opposed to our last visit a couple years prior. The staff is very friendly and helpful. They are the stars of the show despite management’s poor decision making. The location of the property is ideal and convenient to local restaurants and shopping. Will explore other properties in the future as there a lot of options.

Great rooftop pool but expensive

Room was lovely met our needs . Pool fabulous but it had a lot of rules . Could not bring your own refreshments or food . At a condo I would have thought I could . The walk is exhausting even with the little funicular up the steep part . Staff were always friendly and accommodating as best as they could . Check in was in a separate building, from the pinnacle I was staying at . Over all we did enjoy our stay . Glad we had a car .

Overall, a very nice day. Everything was very clean. The pool area was outstanding. Probably one of the best I’ve ever seen. I do wish they would provide some coffee and some bottled water for the room. Especially since you’re not supposed to drink the tapwater. It’s a little bit of a nuisance to have to trudge up the hill from the beach area or you can ride the funicular, which unfortunately broke down with us on it. That was not a very pleasant experience, and we wondered if we were gonna be spending the night on it since there’s no reasonable method of escape. I would definitely stay here again as the overall experience was positive.