Extended Stay America Suites - Baltimore - BWI Airport - Aero Dr

The staff does not answer the phone, they just let it ring. The bed was hard as a slab of concrete. The room itself was okay, but nothing outstanding. The hotel advertises an airport shuttle, but does not offer any kind of shuttle at all. Spent $40 taking a taxi to hotel from airport and an Uber back to the airport.

Check in was great. The young man at the reception area was cool. Explained everything. Told me the elevator was broke and I’d have to take the steps. For me, i didn’t mind that. The room was cool. Comfortable. AC was working good as it was very hot and humid out. Went to bed. Woke up around 4am to use the bathroom…. I was greeted with a roach. I said alright it’s a hotel, I’m not gonna overreact…. Until i saw about 5 more. I couldn’t go back to sleep after that for fear of them crawling on me now. So i got up and checked out around 6am by leaving my card in drop box. It was going well until the roach party showed up. In a pinch, just off of the service and room, I’d come back but they need to exterminate/bomb that whole thing for insects.

Definitely seen better breakfasts

Everything was fine except the broken elevator. Kirsten was very friendly and accommodating

Toilet was leaking, bathroom smelled like weed and had some mold, Tv had something on it that hotel said was a scratch, towels had too much soap left, bed sheets were scratchy, blinds would not close all the way and no bathrooms in lobby. Breakfast options were poor, at best.

Lamp by bed did not work. Website said they had airport shuttle but they did not. Also said they had breakfast, but it was just A bookcase in the lobby with coffee, muffins, and granola bars. Had to walk to another motel to get transportation to the airport.

Smoke alarm kept going off upon entry, staff member was not very helpful due to having no knowledge of anything other than informing her manager of our concerns, previous attendants smoked in room and tampered with smoke alarm, elevator was inoperable, and someone HAULKED a big glob on spit in the stairwell that we had to use to travel to and from 1st and 2nd floor.

Get what you pay for. I knew that and was tolerate of the noise from doors opening in hallway and noise from adjacent rooms. ( I wear earplugs at night) I would not stay here if they had carpet in the rooms, instead they have vinyl flooring but when I got into the shower, the water at my feet was dark gray !!! Meaning that the vinyl floor really needed a good mopping with clean water and a clean mop. I was bummed by this dirtiness. The bed sheets & towels were clean. The Continental Breakfast is only Oatmeal packets that you add hot water, mini-muffens , Nutra-grain bars and "Light" Coffee which I interpretted as they must add more water to the coffee mix. It had a weak Coffee taste. Again I knew what I was getting. into staying here. The fire alarm for the buiding went off at 7:40pm and was not turned off ( false alarm) for about 20 mins. Guest gathered in the parking lot with little information from management to understand the situation. It happens. Otherwise, AC & shower worked, water was hot , and the bed ,while firm , was okay for the two nights there while my own home\'s interior was being painted over the weekend.

Upon arrival, you have to push a call button for an attendant. Was told very adamantly that there’s a strict no smoking policy. When walking to my room, the hallway was filled with the smell of cigarette and marijuana. I entered to a rusty fridge, dirty bathroom and tub. The bed looked clean and the tv worked though. After 8 hours of driving, I just wanted to sleep. I called the front desk at 9:30p to complain about the feet stomping around above me. The floors and walls are super thin. I could hear my neighbor’s tv as well. At 2:30a, I visited the front desk to request to be moved bc the people upstairs were now arguing along with what I assume was children running around. I was told they were fully booked. I went back to my room, put in earplugs and could still hear all of the commotion. At 8a, I went to get some complimentary coffee. They were out of real sugar. At least they had creamer. Went back to my room to find my key didn’t work. Back to the front desk to get my key reactivated. Back to the room, used the toilet, it wouldn’t flush. I checked out and found another hotel.

The elevator didn’t work so me and my family had to walk to stairs each time we needed to get our belongings and when we went out to come back in. The staff said the elevator was broking a while they need a piece to fix it and also the other entry door my card didn’t work to open they said the door was broking as well. So we had to walk all the way around the building. It was very inconvenient and uncomfortable. Couldn’t enjoy the entire luxury of the stay without being tired

My husband and I stayed on the second floor. The hallway smelled like cigarette smoke. Other than that it was nice for the price.

Check in was great. The young man at the reception area was cool. Explained everything. Told me the elevator was broke and I’d have to take the steps. For me, i didn’t mind that. The room was cool. Comfortable. AC was working good as it was very hot and humid out. Went to bed. Woke up around 4am to use the bathroom…. I was greeted with a roach. I said alright it’s a hotel, I’m not gonna overreact…. Until i saw about 5 more. I couldn’t go back to sleep after that for fear of them crawling on me now. So i got up and checked out around 6am by leaving my card in drop box. It was going well until the roach party showed up. In a pinch, just off of the service and room, I’d come back but they need to exterminate/bomb that whole thing for insects.

My room was covered in cockroaches and we did not stay the night. We left after 5 minutes.

The hallway smelled really bad...normally i enjoy my stay this time lord the smell .it smelled like feet cat pee and other things i had to buy air freshener and spray outside my door ..smh

Hugeeeee Roaches, sink is licking, no warm water, couldn’t shower… someone else was sleeping in the bed before me, so they didn’t change sheets. Room smell like cigarettes and dirt

The folks working the front desk were all great. The experience was fine and for $97 a night, I get what I pay for. That being said, the overall cleanliness of our room wasn't great. There were a lot of spots that did not seemed to be cleaned thoroughly. I also encountered a roach in the kitchen area, so that caused a bit of anxiety. I also had to keep fidgeting with the knob in the shower in order to get steady hot water. Overall, the room was nice and has everything you'd need. The staff working the front desk were terrific.

False advertising… roaches… bad hospitality policies for room service for guess…..they don’t clean nor provide services to guests that stay less then a week

The elevator smelled like they used a old mop, the room floor was so dirty that my daughters white socks looked like she played in the street. I killed 3 cockroaches and the guest next to me was smoking cigarettes and weed in the bathroom all night long and the room smelled horrible. I will not ever go back to that hotel again.

Ok but not as clean as I would like. Upon arrival, front desk staff advised me that they no longer had my room available and that they had no other vacancies. I advised him that I was quite upset and disappointed & I did not know how they rented my room out. He then stated to me that he had 1 room possibly left with a damaged door lock so I took it since it was at the last minute and I was extremely exhausted after working 24hrs. Well from.the inside, the door locked fine. This property needs some work, some TLC and some deep cleaning and also the weed smell was also quite Annoying!! Overall 5 out of 10.

I was traveling all day and was too tired to drive the final leg. I booked here thinking I would be comfortable as I’ve stayed under this umbrella before. To my surprise, I could have slept in my car had I not kicked out nearly $200 for an over night stay with only a grab n go breakfast roach motel that smells like a convalescent home that is unkept. Someone tried to break into my hotel room while I was in the shower. Thank goodness I stay protected at all times. I had to have my room changed because roaches were in the shower and all over the bathroom floor. The second room appeared to be better until I moved the furniture. Let’s just say NEVER EVER AGAIN.

There was mold all over the bathroom. Some nasty stuff on the ceiling of the shower. Pungent odor in the hallways and stairways. Two beds, 1 had several hairs the other had stained sheets. Room is extremely out dated

Nothing was outright broken, but everything in the unit was completely outdated, worn out, or almost broken.

Everything was nice except the air conditioner it keep cutting off. Also i think they should have 2 night stands that definitely something that they should look in too

The air conditioning needed to be better but i definitely enjoyed my stay other then that

Loving the upgraded to the rooms

The rooms were half clean. The staff was never at the front desk. And it was extremely noisy

Loved my room definitely looks updated really enjoyed it

Upon arrival, you have to push a call button for an attendant. Was told very adamantly that there’s a strict no smoking policy. When walking to my room, the hallway was filled with the smell of cigarette and marijuana. I entered to a rusty fridge, dirty bathroom and tub. The bed looked clean and the tv worked though. After 8 hours of driving, I just wanted to sleep. I called the front desk at 9:30p to complain about the feet stomping around above me. The floors and walls are super thin. I could hear my neighbor’s tv as well. At 2:30a, I visited the front desk to request to be moved bc the people upstairs were now arguing along with what I assume was children running around. I was told they were fully booked. I went back to my room, put in earplugs and could still hear all of the commotion. At 8a, I went to get some complimentary coffee. They were out of real sugar. At least they had creamer. Went back to my room to find my key didn’t work. Back to the front desk to get my key reactivated. Back to the room, used the toilet, it wouldn’t flush. I checked out and found another hotel.

We stayed at this hotel after a concert. My boyfriend ordered us breakfast on doordash (Starbucks) and it was delivered to the front door. When he went down to get it, almost immediately after it was delivered, it was gone. He asked the front desk about it and they blatantly lied, saying that they didn’t know where it was. He could see the bag and then drinking one of our drinks. Room was ok, nothing to write home about. The shower did not work so we were unable to shower. People were complaining about their TV not working and the front desk people didn’t do anything about it.

I loved the room but lord the ac is terrible i was so hot at night had to sleep with windows open

The staff does not answer the phone, they just let it ring. The bed was hard as a slab of concrete. The room itself was okay, but nothing outstanding. The hotel advertises an airport shuttle, but does not offer any kind of shuttle at all. Spent $40 taking a taxi to hotel from airport and an Uber back to the airport.

I definitely like the staff very friendly...the ones that i do know

The staff was very friendly. They also called to see if the room was up to our standards.

This was one of the worst hotels I have ever stayed in. The pictures are from room 346. The shower rod that was literally falling out of the wall and the refrigerator. Went to go speak to management multiple times to see about getting a new room and could never find anyone finally gave up at 11 PM and just stayed in the room for the night.

Prepaid for a room reservation. Upon arrival, no room available. What is a "reservation"?

Stayed here after a flight was canceled. Appreciated that there was a place to do laundry as airline would not give us our checked bags back. Hallway smelled of cigarettes but thankfully room did not. Staff member was extremely pleasant and helpful.

I've stayed at 3 Extended Stay America Suites. This is my second favorite. Friendly staff and clean rooms. I'll be back!

The rooms were half clean. The staff was never at the front desk. And it was extremely noisy

Great customer service great safe place to stay. Very respectful employee.

The very helpful staff. The woman on at night went out of her way to help me arrange a ride to the airport as well as provide other information.

Not a great area

Stayed here after a flight was canceled. Appreciated that there was a place to do laundry as airline would not give us our checked bags back. Hallway smelled of cigarettes but thankfully room did not. Staff member was extremely pleasant and helpful.

Perfect location to everything

Since moving to Atlanta GA approximately I have stayed at Extended Stays on numerous visits back to the DMV for business. The price is reasonable and proximity to the airport is convenient. Your staff was great. My one complaint is that on numerous visits there has been some sort of issue with the bathroom. Whether an inoperative shower, or some other plumbing related issue, I have had problems with several bathrooms on numerous stays with you. When I become aware of these issues. I am usually rushing to check out, and neglect to bring the matter to your attention.

I was in town for the weekend, great overall experience. Quiet, relaxing and easy access to the highway.

The hotel was clean and convenient for my needs, especially given my handicap. I wished there were real coffee cups and drinking cups available, but the housekeeper helped me by providing plastic cups. The TV had multiple channels, and the bathtub was clean, while the room itself was generally tidy. I want to express my gratitude for this decision; it has been a positive experience. I even decided to extend my stay for an additional night.

Definitely seen better breakfasts

Toilet was leaking, bathroom smelled like weed and had some mold, Tv had something on it that hotel said was a scratch, towels had too much soap left, bed sheets were scratchy, blinds would not close all the way and no bathrooms in lobby. Breakfast options were poor, at best.

Breakfast

Lamp by bed did not work. Website said they had airport shuttle but they did not. Also said they had breakfast, but it was just A bookcase in the lobby with coffee, muffins, and granola bars. Had to walk to another motel to get transportation to the airport.

Get what you pay for. I knew that and was tolerate of the noise from doors opening in hallway and noise from adjacent rooms. ( I wear earplugs at night) I would not stay here if they had carpet in the rooms, instead they have vinyl flooring but when I got into the shower, the water at my feet was dark gray !!! Meaning that the vinyl floor really needed a good mopping with clean water and a clean mop. I was bummed by this dirtiness. The bed sheets & towels were clean. The Continental Breakfast is only Oatmeal packets that you add hot water, mini-muffens , Nutra-grain bars and "Light" Coffee which I interpretted as they must add more water to the coffee mix. It had a weak Coffee taste. Again I knew what I was getting. into staying here. The fire alarm for the buiding went off at 7:40pm and was not turned off ( false alarm) for about 20 mins. Guest gathered in the parking lot with little information from management to understand the situation. It happens. Otherwise, AC & shower worked, water was hot , and the bed ,while firm , was okay for the two nights there while my own home\'s interior was being painted over the weekend.

Upon arrival, you have to push a call button for an attendant. Was told very adamantly that there’s a strict no smoking policy. When walking to my room, the hallway was filled with the smell of cigarette and marijuana. I entered to a rusty fridge, dirty bathroom and tub. The bed looked clean and the tv worked though. After 8 hours of driving, I just wanted to sleep. I called the front desk at 9:30p to complain about the feet stomping around above me. The floors and walls are super thin. I could hear my neighbor’s tv as well. At 2:30a, I visited the front desk to request to be moved bc the people upstairs were now arguing along with what I assume was children running around. I was told they were fully booked. I went back to my room, put in earplugs and could still hear all of the commotion. At 8a, I went to get some complimentary coffee. They were out of real sugar. At least they had creamer. Went back to my room to find my key didn’t work. Back to the front desk to get my key reactivated. Back to the room, used the toilet, it wouldn’t flush. I checked out and found another hotel.