Is parking available at the hotel?

Parking is available on-site, but guests must contact the property in advance to reserve it. The parking is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately PAB 18.50 for adults and PAB 10.00 for children.

Does the hotel allow pets?

Pets are allowed at the hotel, with a maximum fee of PAB 150 per pet, per stay, plus a one-time cleaning fee of PAB 200. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Complimentary airport shuttle services are available 24 hours a day. Guests can arrange the transfer upon arrival at the property.

What accessibility features are available for guests with disabilities?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific features may vary.

Where is the hotel located in relation to key landmarks?

The hotel is located in Tocumen, within a 10-minute drive of Los Pueblos Commercial Center and Metromall Panama. It is approximately 0.5 miles from Tocumen International Airport and about 7.9 miles from Plaza de Francia.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. It is operational seasonally, providing a refreshing option for guests.

What are the policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of PAB 20.00 per night, and guests should request this in advance. Cribs are not mentioned, so availability may vary.

Crowne Plaza Airport Hotel in Panama City

Average nightly price at Crowne Plaza Airport by IHG by month, last 12 months (USD)
Month	Average price
January	US$125
February	US$123
March	US$134
April	US$126
May	US$119
June	US$123
July	US$129
August	US$121
September	US$115
October	US$119
November	US$114
December	US$111

What guests think

Crowne Plaza Airport by IHG is praised for its location near Tocumen Airport and the free hourly shuttle, though waits or crowded buses are common, while friendly staff and often smooth check-in set an overall welcoming tone.

Rooms are spacious with comfortable beds, but many feel dated or noisy, and recurring maintenance issues include weak air conditioning and intermittent hot water. Cleanliness feedback ranges from very clean to musty bathrooms and stained carpets, and on-site dining spans good breakfasts to bland or overpriced dinner buffets. Expect a convenient one-night stop before or after flights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Very close to the airport with an hourly free shuttle; convenient but often involves long waits, crowded buses, or occasional no-shows. The pool is a highlight, with an on-site restaurant/bar and a usable gym.

Related guest reviews

10

Steven

14 Jun 2025

·

Stayed 1 night

Great place to stay close to the Tocumen Airport. It has a great vibe, good food options and a beautiful pool. Reliable airport shuttle makes this a slam dunk. We always stay here whenever coming into or leaving Panama.

10

Diana

1 Mar 2026

·

Stayed 1 night

Clean large room in a comfortable setting. Great pool.

6

Ricardo J

3 Jan 2026

·

Stayed 1 night

Parece mal gerenciado!! O shuttle de hora em hora não funciona bem. Saía lotado pela manhã com gente ficando de fora tendo que pegar táxi. Existe o ônibus, o motorista e passageiros. Por que não de meia em meia hora?

Translate

8

Vernest

26 Sept 2025

·

Stayed 1 night

Gym experience was great. Didn't get to see around the property since I was only there overnight

8

Robert

26 Feb 2026

·

Stayed 1 night

The rooms was clean, the shower was hot, the water pressure was fantastic. The staff was helpful and spoke excellent English. The food was ok, and felt over priced compared with the rest of the meals we had in Panama. If you are in a rush, just grab the buffet. Overall, I would definitely stay here again. It is very convenient to the airport, and the shuttle leaves the hotel every hour on the hour. So take that into account when you arrive in country and are waiting for the shuttle to show up. You might have to wait an hour if you just missed it. Cab fare was $20 us for 5 people to get there if you don't feel like waiting.

10

Diana

6 Feb 2026

·

Stayed 1 night

Perfect for PTY airport travelers, easy shuttle to and from airport. Fast check in and check out. Restaurant right in the hotel.

6

Philippe

7 Dec 2025

·

Stayed 1 night

chambre bruyante côté autoroute et au 2eme etage . A éviter. Chauffeur navette du matin très désagréable. Bus plein !

Translate

10

Kelly

29 Nov 2025

·

Stayed 1 night

Check in was smooth and our room was nice. The beds were comfortable and dinner at the restaurant was delicious. The best part was the pool!

6

Jane

27 Jul 2025

·

Stayed 1 night

Waited 45 minutes for the shuttle to arrive, and it never did. And ended up paying to get to the hotel. Along with a lot of other people …evidently the driver was not coming to our terminal for some reason. It was well past the time that they should have arrived if you were leaving the hotel on the hour. Also, I tried calling the hotel and the phone system was not working. I.e. I would press two for English and then it would say pick an option but not give me any options.

10

Raywon

31 Dec 2025

·

Stayed 1 night

Really convenient for late arrival or early departure for airport. They’re walking distance to the ITSE train station too but there’s no sidewalk. They have a shuttle schedule but for some reason doesn’t post it so I have included it in my review. Their whatsapp feels like it’s monitored by a bot and they never answered questions on the hotels.com msg platform

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms, but others cite stained carpets, musty or damp smells, and dirty bathrooms, with occasional pest sightings. Some housekeeping lapses like missing towels or incomplete bathroom upkeep are noted.

Related guest reviews

10

Corrina

27 Jan 2026

·

Stayed 2 nights

Room was clean and check in was quick. Literally right next to the airport so it is perfect for a layover

2

German A

18 Feb 2026

·

Stayed 1 night

El Sanitario está sucio, este fue utilizado y no le dieron al desagüé y Tampoco lo limpiaron imaginen el olor.. lo reporte en recepción pero no lo limpiaron solo llevaron el Jabón líquido No había jabón líquido para las manos …. Por otra lado el tiempo de espera en el aeropuerto para el Transporte es Bastante largo (Más de 45 minutos) mas cuando uno viene cansado de un viaje

Translate

6

Cynthia D

30 May 2025

·

Stayed 10 nights

The bathroom wasn't clean enough. I asked the housekeeper to please clean it but still have mold stains. Another day the housekeeper cleans my room, and she didn't leave any towels, so I went to the lobby to ask for towels to be able to take a shower. They should offer better service according to the price they charge per room.

8

Nadia

29 Dec 2025

·

Stayed 1 night

It was close to the airport and we were able to park the rental car in front of the hotel. Dinner has a 17% subcharge which was ridiculous. The buffet was 25$ a person and marginal. I recommend the shuttle and not renting a car in Panama. The hotel was fine. I woke up to use the restroom and was greeted by a cockroach. Be aware !

2

edison

27 Oct 2025

·

Stayed 1 night

The batroom was dirty.

4

O'nicka

14 Oct 2025

·

Stayed 1 night

The airport shuttle was difficult to find and it took about an hr to figure it out. It was in Terminal 1. The Pictures online don't match the rooms! The rooms are old, musty and smells like mildew. There's cracks along the walls. The TV are old and small. The rooms are not worth $140 per night!

6

Ambre

22 Feb 2026

·

Stayed 1 night

Room was damp and the floor was quite dirty- I don't think it was cleaned before our arrival. The lobby and pool were very nice but the rooms were outdated and didn't feel clean.

4

Cambry

5 Aug 2025

·

Stayed 1 night

Stains on carpets and shower glass clearly hadn’t been cleaned for months. I had to take an early morning flight to David, Panama so I decided to stay close to the airport but I’d rather pay uber to get me into Casco Viejo and stay at a hotel there since this hotel was pretty gross. Food was decent though, better than Riande which is the only other option close to the airport.

10

Bruce

1 Mar 2026

·

Stayed 1 night

We always stay here when we fly to and from Panama. Service and staff are great. Rooms are clean and comfortable

6

Travel

17 Feb 2026

·

Stayed 1 night

Room needs updating. Awful carpet with stains.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with comfortable beds, but many feel dated and can be noisy from road, planes, or AC units. Some guests report loud or ineffective air conditioning, weak Wi-Fi, and a lack of in-room fridge or microwave.

Related guest reviews

10

Helene

7 Jan 2026

·

Stayed 1 night

Excellent bed ! Big room really perfect

8

Daniela

29 Nov 2025

·

Stayed 1 night

Room a bit run down but bed super comfy

6

Cristina

15 Apr 2025

·

Stayed 1 night

Convenient location next to the airport. Very clean. Courteous personnel. Terrible aircondition unit in the room. High noise level and horrible moaning sound everytime it kicked on. It kept waking me up.

8

Herbert

24 Feb 2026

·

Stayed 1 night

La habitación muy bien, el baño también. Me quedan a deber con la señal del Wifi

Translate

6

John

12 Oct 2025

·

Stayed 1 night

Even though this was just an overnight for an early flight I was caught by surprise at the rooms condition. The first thing to catch my eye was that there were no shades over the two bedside lamps. Quite glaring if used. Second the desk was in a dark corner with no lamp. Hard to do work on your laptop unless it was daylight and you opened the drapes. Third, who mounted the TV’s? Very poorly done. To utilize the arm, you had to pull and drag it across the dresser top which was quite apparent by the scaring present. I expect more from the Criwn Plaza brand. You expect some standards for the price paid.

8

Steve

6 Aug 2025

·

Stayed 1 night

The road noise was horrible I will request a room in the back next time

6

Shailesh

16 Nov 2025

·

Stayed 1 night

Sink in bathroom needs upgrade please. Bathrobe and slippers would be appreciated. Air-conditioning system is too loud and wakes you up every now and then. Really needs attention for a good night sleep.

8

Todd

3 Jan 2026

·

Stayed 1 night

Friendly staff. Nice room and bed. Free shuttle to airport every hour. However a bit noisy due to traffic, air conditioner, and plane noise.

6

Steven

11 Jan 2026

·

Stayed 2 nights

Let me start by saying this: I’m not picky. I don’t need luxury. I just expect a hotel that markets itself as Crowne Plaza to at least beat the standard of the sketchy places you stay in when there are no other options. First question when we walked into the room was simple: where’s the fridge? Answer: there isn’t one. Second question: okay… where’s the microwave? Answer: also not there. Now yes — my wife correctly reminded me that the flea-market-level hotel we stayed at in Bocas del Toro didn’t have a fridge either. That place also shouldn’t be recommended to relatives you don’t like, and that’s kind of the point. When a Crowne Plaza is operating at the same appliance level as a place you warn people about, something’s off. We stayed at several other hotels in Panama on this trip. Every single one of them had a fridge. This one didn’t, and it really takes away from the stay, especially if you’re there more than a few hours. The buffet downstairs didn’t help matters. It was bland, generic, and tasted like it came straight out of a can and onto a warming tray. Nothing offensive — just nothing worth the money. If food had a personality, this one would say “I exist.” The room was clean, the bed was fine, and it’s close to the airport — which is why I didn’t drop it to two stars. But for the price and the brand, I expected more than “well, at least it’s nearby.”

6

Cristian

11 Feb 2026

·

Stayed 1 night

The room was not great and looked tired. An old TV, a shower door that did not close, etc. It was fine for a few hours, but not a longer term stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful across the hotel and shuttle. However, some guests encountered slow or disorganized check-in, occasional rudeness, missed wake-up calls, and billing or reservation issues.

Related guest reviews

10

Elizabeth

18 Nov 2025

·

Stayed 1 night

The staff at the hotel are excellent! Very polite super helpful. From the staff at the desk to the ones in the restaurant, they go beyond to be helpful and kind.

10

Hermelinda

7 Mar 2025

·

Stayed 1 night

The hotel service was excellent, except for one thing. We asked for a wake-up call at 4:30 am , did not get one. Good thing we set alarm or would have missed flight. however the restaurant and bar service was wanting….I ordered a club sandwich, from the restaurant. The meat in it was very dried out, l could not eat it but small parts of sandwich. it was leathery, the lettuce was wilted, took over 1/2 hour to be served. At the bar I ordered a chicken empanada. Probably the worst I ever had in panama, there was only a 1/2 inch price of chicken in it, with very thick dough. Could not eat more than one bite., the food alone would make me consider another hotel on our next visit.

10

David

5 Aug 2025

·

Stayed 3 nights

Stay was super nice and even recognized us from 2 weeks prior. The staff at the coffee shop was fantastic and went above and beyond assisting us. The shuttle driver is an extremely hard working individual and when we went to the airport I realized I lef my carry-on satchel with our legal papers, medication and money bag with over $500 in it. He called the hotel and they told me they had it at the front desk and we stayed at airport and he drove back and bought it to me in record time and didn’t delay out COPA checked bag drop at all. We've stayed here 4 times in 2 years and if we're flying out this is our go to hotel.

6

Janette

1 Jul 2025

·

Stayed 1 night

I arrived at around 8pm for a one night stay to catch an early flight out of Tocumen. The line at the reception was so long, five to six families deep. Very slow check in process. They need to have a desk for people with pre-paid reservations.

10

Maria

15 Dec 2025

·

Stayed 3 nights

The staff at Crowne Plaza were all excellent. From arrival at the reception to breakfast at the restaurant, everyone was exceptionally helpful and friendly. We truly enjoyed our stay made possible by your staff.

6

MARGERY

6 Nov 2025

·

Stayed 1 night

we had a very late arrival just before midnight. The desk staff not helpful. Bellhop very pushy to help. I told him no but he took my bags then i felt obligated to tip. I paid for king they gave me 2 beds. had to go back down haggle for the king bed- he originally said they didnt have- got the king bed room and i believe it was the staff booty call room. Not near as clean as you would expect a crowne plaza. Just OK.

6

Belisario

9 Nov 2025

·

Stayed 1 night

At check in the staff wanted to charge me 45% more for my booking with Expedía. It took a while to a hesitant person with a printed reservation at hand to admit Expedia’s booking.

10

Bruce

1 Mar 2026

·

Stayed 1 night

We always stay here when we fly to and from Panama. Service and staff are great. Rooms are clean and comfortable

10

Maureen

18 Jan 2026

·

Stayed 1 night

Staff was pleasant and check- in and check out was seamless. Room was clean and comfortable

4

dennis

1 Jan 2026

·

Stayed 1 night

Rude staff

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Extremely convenient for PTY and ideal for late arrivals or early departures. The surrounding area has little within walking distance and isn’t pedestrian-friendly.

Related guest reviews

10

Corrina

27 Jan 2026

·

Stayed 2 nights

Room was clean and check in was quick. Literally right next to the airport so it is perfect for a layover

8

William

23 Aug 2025

·

Stayed 1 night

The hotel is most convenient for the Tocumen airport with a regular free bus . It is of a high quality as over the last few years it has improved greatly , especially the breakfast service and choice in restaurant . As primarily it should be used only with being near to the airport it does not have a nearby shopping centre to walk to .

10

Jana

29 Sept 2025

·

Stayed 1 night

It was right next to the airport. Nothing close to walk to but they had a restaurant on site. Although it was pretty expensive. Airport shuttle was very convenient.

8

Paulo

7 Jan 2026

·

Stayed 1 night

Hotel muito limpo, ao lado do aeroporto, staff muito solícito… Ótima opção para quem for fazer um stop over no Panamá!

Translate

10

Frankie Mae

2 Nov 2025

·

Stayed 1 night

This hotel is prefect for those early morning flights. It take you less than 10 mins to get to the airport

10

Brian

23 May 2025

·

Stayed 1 night

Crowne Plaza PTY was a terrific and welcome find - the staff was courteous an ands very helpful, the shuttle was in perfect condition (with a very helpful driver) and the restaurant buffet was delicious. It’s 0.2 mi from the airport with a very reliable shuttle running on the hour. A strong recommendation!

8

Cesar A B

28 Feb 2026

·

Stayed 6 nights

Hotel muito próximo ao aeroporto

Translate

10

Raywon

31 Dec 2025

·

Stayed 1 night

Really convenient for late arrival or early departure for airport. They’re walking distance to the ITSE train station too but there’s no sidewalk. They have a shuttle schedule but for some reason doesn’t post it so I have included it in my review. Their whatsapp feels like it’s monitored by a bot and they never answered questions on the hotels.com msg platform

10

Jason

3 Aug 2025

·

Stayed 1 night

Nice place, close to the airport. Despite what google says you can NOT walk.

8

Scott

22 Sept 2025

·

Stayed 1 night

Good airport hotel. Not much surrounding it.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often regarded as good with variety, but dinner and snacks are frequently described as average or bland and overpriced, with limited hours at times. Bar service earns praise in some reviews.

Related guest reviews

10

Hermelinda

7 Mar 2025

·

Stayed 1 night

The hotel service was excellent, except for one thing. We asked for a wake-up call at 4:30 am , did not get one. Good thing we set alarm or would have missed flight. however the restaurant and bar service was wanting….I ordered a club sandwich, from the restaurant. The meat in it was very dried out, l could not eat it but small parts of sandwich. it was leathery, the lettuce was wilted, took over 1/2 hour to be served. At the bar I ordered a chicken empanada. Probably the worst I ever had in panama, there was only a 1/2 inch price of chicken in it, with very thick dough. Could not eat more than one bite., the food alone would make me consider another hotel on our next visit.

6

Drew

18 Jan 2026

·

Stayed 1 night

Food is TERRIBLE and wayyyy overpriced. Rooms were comfortable for a 1 night stay.

8

Nadia

29 Dec 2025

·

Stayed 1 night

It was close to the airport and we were able to park the rental car in front of the hotel. Dinner has a 17% subcharge which was ridiculous. The buffet was 25$ a person and marginal. I recommend the shuttle and not renting a car in Panama. The hotel was fine. I woke up to use the restroom and was greeted by a cockroach. Be aware !

8

GABRIELA VALDEZ

2 Sept 2025

·

Stayed 3 nights

El personal muy atento y amable. Nos apoyaron a tener nuestra habitación poco antes del horario del check in, esto se agradece, ya que nos permitió descansar. El desayuno nos hubiera gustado más variado.

Translate

8

Michael

7 May 2025

·

Stayed 1 night

Tolles Hotel nahe des Flughafens. Sehr freundliches Personal. Der Pool und das Gym ist toll! Das Frühstücksbuffet war abwechslungsreich und lecker. Vom Abendessen (Buffet) waren wir enttäuscht. Kleines Buffet und das Fleisch war sehr trocken.

Translate

10

Tylar

13 Jul 2025

·

Stayed 1 night

Staff was extremely helpful. Hotel was clean. We ate appetizers in the restaurant. The Ceviche was excellent. The breakfast buffet was good and had lots of variety.

8

Ashlee

2 Aug 2025

·

Stayed 1 night

The AC didn't work that well and the bathroom are dingy - they haven't been cleaned well over the years. Also the dinner prices are not equivalent to the quality of food. Breakfast was good, but still a expensive for what was offered.

6

Jason

22 Nov 2025

·

Stayed 2 nights

The aircon was hot and cold and made a bad nights sleep. The prices are price gouging at the restaurant as there are no other options without taking a taxi. $22 for a hamburger and $6 for a can of beer and $5 for a can of coke. It's price gouging. $28 for a low quality buffet.

10

Kelly

29 Nov 2025

·

Stayed 1 night

Check in was smooth and our room was nice. The beds were comfortable and dinner at the restaurant was delicious. The best part was the pool!

10

Lizzy

17 Sept 2025

·

Stayed 1 night

I had to spend the night in Panama to continue my trip to South America. Is very convenient I think is the closest hotel to the airport, the shuttle service is a plus. The rides go every hour sharp. Staff is great, food is amazing as well panameño chicken soup was delicious after a long trip I recover all the energy. They are very close to the freeway so I don’t think there are any walking distance shopping around but you can go anywhere with a taxi, is safe and rides are not expensive.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $132	2 $129	3 $124	4 $124	5 $138	6 $126	7 $132
8 $131	9 $126	10 $128	11 $135	12 $146	13 $174	14 $150
15 $153	16 $150	17 $120	18 $120	19 $135	20 $120	21 $120
22 $120	23 $120	24 $120	25 $120	26 $133	27 $120	28 $120
29 $133	30 $120

Crowne Plaza Airport by IHG

Prices for Crowne Plaza Airport by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Pool View

Room, 2 Queen Beds, Accessible (Transfer Shower)

Premium Room, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds, Pool View

Guest reviews of Crowne Plaza Airport by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Airport by IHG

Considering this hotel for your Panama City trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27 $163	28 $160	29 $166	30 $149	31 $149