Is parking available at the property?

Free self-parking is available on-site, with limited spaces.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9 AM and on weekends from 7 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Jackson, within a 5-minute drive of Union University and Casey Jones Village, and approximately 4.3 miles from Old Hickory Mall.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, which is not specified.

Fairfield Inn & Suites Jackson

Average nightly price at Fairfield Inn & Suites by Marriott Jackson by month, last 12 months (USD)
Month	Average price
January	US$127
February	US$136
March	US$145
April	US$146
May	US$147
June	US$153
July	US$141
August	US$137
September	US$137
October	US$138
November	US$130
December	US$122

What guests think

At Fairfield Inn & Suites by Marriott Jackson, travelers consistently praise the clean, comfortable rooms and the friendly, helpful front-desk staff, noting smooth check-ins, responsive service, and a generally quiet, well-kept property that feels safe and welcoming.

The location is convenient to I-40, hospitals, Union and Lane College, and many restaurants and shops. Facilities draw mixed feedback: parking is easy and well lit, but the indoor pool is often described as small or needing better cleaning and towels. Common drawbacks include occasional maintenance and housekeeping misses (drains, HVAC, lighting, mattresses, noise), sporadic service lapses during busy periods, and a few billing or reservation issues. Overall, expect a comfortable, well-located stay with warm service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy and well lit. However, the indoor pool gets mixed feedback—often described as small or needing better cleaning and towel replenishment.

Related guest reviews

8

Corretta

1 Aug 2023

·

Stayed 1 night

The pool needed cleaning.

10

Peggy

21 Dec 2025

·

Stayed 5 nights

Great handicap parking. All employees were polite and helpful.

8

Tracy

29 Sept 2025

·

Stayed 2 nights

Easy parking, clean room, friendly staff.

8

Lacosta

29 Mar 2025

·

Stayed 1 night

I liked the indoor pool but they needed fresh towels in the pool area and also the staff was very friendly but they need to give guests directions on where the gym and exercise and ice machine were located

8

Donald

29 Jul 2025

·

Stayed 4 nights

Location was good for me. Pool was not clean. Really needs good scrub around tile. I own a pool and this was way to much clorine. Couple of my grandkids got little sick due to clorine level.

10

Paige

4 Oct 2025

·

Stayed 2 nights

Room was perfect. Parking is a plus

10

Judy

26 Apr 2025

·

Stayed 3 nights

The indoor pool was perfect for kids!

10

Sue

14 Mar 2023

·

Stayed 1 night

Great stay at the Fairfield Inn. Was there for a one-day and night trip with grandkids for Spring Break. Kids said the room was the best every, and they had a blast in the pool. Would reccommend.

10

Letonyia

9 Aug 2025

·

Stayed 1 night

The pool needs some attention, water was cloudy looking and the sides where u sit on the edge needs attention too, like clorox scrubbing. But everything was great

10

Kim

2 Mar 2025

·

Stayed 1 night

Clean property, grat rooms, lighted parking lot, great area. Breakfast above average. Would stay again.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness earns frequent praise across rooms and common areas, with many calling the hotel spotless. A minority report lapses such as hair in bathrooms, missed housekeeping, clogged drains, or mold.

Related guest reviews

6

Beverly

7 Jul 2025

·

Stayed 3 nights

I have stayed here several times. I was very disappointed by the lack of concerned to insure clean towels and room. I stated 3 nights and left 4th day. Room never cleaned and no trash removed. I requested cleaning twice during stay but never received it which meant room was a disaster . At least the kitchen staff were a light and very pleasant .

10

Haidyn

10 Oct 2025

·

Stayed 1 night

Clean room

10

Jennifer

31 Aug 2025

·

Stayed 1 night

Safe,quiet and clean.

6

Shirley

15 Jul 2025

·

Stayed 1 night

Dirty socks in room- reservation payment didnt populate from hotel.com 50 minutes to get itt

4

Nadha

14 Jul 2025

·

Stayed 1 night

There was hair all ver te bathtub wall

10

Shana

14 Apr 2025

·

Stayed 1 night

Extremely clean!

10

Janet

11 Jul 2025

·

Stayed 2 nights

Enjoyed our room. It was very clean and large. The staff was friendly. Breakfast was good as well. Would definitely stay here again.

8

Courtney

29 May 2023

·

Stayed 1 night

Eh..the toilet needed flushing when we came into our room. Then, we noticed it didn’t flush well, at all. Took 20 minutes to fill up. Then, the remote on tv didn’t work. It was ok but wouldn’t recommend. Also, the bathtub water wouldn’t drain fast enough.

8

Justin

9 Dec 2025

·

Stayed 1 night

Staff was friendly, the room along with the rest of the hotel was extremely clean. The room was nice, although not well lite. Definitely needs more lighting in the room along with the restroom. Overall, it’s a wonderful place to stay. Conveniently located close to restaurant last and shopping centers.

6

Nena

4 Aug 2024

·

Stayed 2 nights

The bathroom door was dragging on the floor which made opening and closing the door very difficult. The sink in the bathroom was completely clogged and would not drain our entire stay. There was mold visible on the bottom of the shower door.

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Rooms

Rooms are generally comfortable and spacious with functional layouts, though lighting can be dim. Some guests noted aging mattresses, HVAC noise or odors, TV issues, and occasional noise from neighboring rooms.

Related guest reviews

8

Laurie

4 Dec 2024

·

Stayed 3 nights

The place was really nice. The bed was somewhat uncomfortable but we normally sleep on a sleep number so that should be a reasonable expectation. I was mostly disappointed in the ease of use of the television. That is the reason for 4 stars versus 5. The television didn't work well and was beyond frustrating

10

Courtney

10 Aug 2025

·

Stayed 1 night

The room and Beds were very comfortable!

10

Dawn

5 Apr 2025

·

Stayed 1 night

We had the suite that offered an extra room. Very nice, except I would recommend a door between bedroom & seating area. Nice & quiet.

10

Linda

8 Dec 2025

·

Stayed 3 nights

Rooms were very well appointed with nice storage arrangements - staff was fabulous and pleasantcatmosphere

6

Carlotta

4 Dec 2024

·

Stayed 2 nights

Squeaky bed Loud ac Took too long or check in Hair in sink

8

Steven

18 Feb 2024

·

Stayed 1 night

Staff and hotel were good. The mattress was not so good. It was firm on the edges but beyond that everything collapsed and rolled to the center. I spoke to the front desk and reported my concern. The staff member said the mattress was probably old. She did not seem concerned beyond that. No "we will check it out" or "sorry to hear that".

8

Justin

9 Dec 2025

·

Stayed 1 night

Staff was friendly, the room along with the rest of the hotel was extremely clean. The room was nice, although not well lite. Definitely needs more lighting in the room along with the restroom. Overall, it’s a wonderful place to stay. Conveniently located close to restaurant last and shopping centers.

4

Bruce

1 Dec 2024

·

Stayed 1 night

The heater in our room 306 was unnessesarily LOUD. We set heater to 65 at night. In the morning when we set the heat up there was a HORRIBLE SMELL. We had to turn the heat off it was so bad. Not happy with our stay

6

Amber

8 May 2024

·

Stayed 3 nights

I was in Room 310. The guests above me were loud. Walking a lot both late at night and early I. The morning. Plus, there were about 10-15 people downstairs outside under my window laughing and talking loud past 11:00. I hate being a party pooper, but…. Next time I will demand stating on the top floor at the end.

10

Lori

16 Jun 2025

·

Stayed 1 night

Stayed for the night on our way through town. Very comfortable and spacious.

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Service

Service is widely described as friendly, helpful, and accommodating, with several shout-outs to front-desk staff. Occasional issues include slow or absent front-desk response, denied late check-out, and one unfulfilled accessible room guarantee.

Related guest reviews

10

Julie

24 Nov 2023

·

Stayed 1 night

Staff was extremely courteous and helpful

10

Ami

12 Aug 2025

·

Stayed 1 night

The staff was amazing. We had a power outage ad soon as we checked in and the staff helped all the guests and stayed calm during the whole ordeal.

10

Dianne M

1 Sept 2025

·

Stayed 1 night

This was a great property for our overnight stay. Angela at the front desk was especially knowledgeable about the area. We appreciated her friendly attitude and willingness to help us.

6

john

10 Oct 2025

·

Stayed 3 nights

Made reservations a couple months ahead to get needed handicap room with roll in shower for my wife. It was confirmed by email The morning of the 7th they texted me and said they could not honor the handicapped request which they had confirmed. I had no choice as I was on my way and they gave me a first floor room with walk in shower but not set up for handicapped. I doubt I will ever stay with Fairfield again

4

terry

29 Dec 2024

·

Stayed 2 nights

Most of the staff were pleasant. But when I requested a delayed check out I was told No. I rarely do this but I was never told they couldn’t without some accommodation. Also when I left the hotel was pretty empty and there were no people anxious to check in. They had 3 hours to prepare the room for the next guest and I saw no reason for my request being denied. My grandson just started college in the area and I have used this hotel before and planned to use it for the next four years. But due to this incident I don’t intend to patronize your hotels again.

4

Vickie

29 Dec 2024

·

Stayed 1 night

No one at check in counter upon arrival and departure. No hot water for coffee in lobby. Pillows in room felt like bricks. No hair conditioner in shower.

6

Alicia

17 Feb 2025

·

Stayed 1 night

Unfortunately there was a travel ball group above our room. It was like a stampede until 2am! I was unable to get anyone on the phone when I called the front desk.

10

Enod

6 Jul 2025

·

Stayed 1 night

The desk clerk was kind enough to find us a ground floor room for my disabled husband and myself. He couldn’t have been more professional! Thank you!

10

Teresa

15 Jun 2024

·

Stayed 1 night

The front desk staff member was wonderful!! Friendly, courteous and very helpful.

10

Billed

17 May 2025

·

Stayed 1 night

ASHLEY - THIRD SHIFT SHE WAS WONDERFUL AND HELPED US WITH OUR ONLINE RESERVATION PROBLEMS. LOVE HER!

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AI-generated summary based on recent guest reviews

Location

Convenient for I-40, hospitals, Union and Lane College, and surrounded by restaurants and shopping; many felt the area was safe and quiet.

Related guest reviews

10

Pamela

9 Jul 2023

·

Stayed 1 night

This hotel has a fresh, clean appearance, and many shopping and dining choices close. Our room was very quiet. We had a very pleasant stay here.

8

Amber

28 Dec 2024

·

Stayed 4 nights

Near the I-40 in Jackson TN. Close to where we wanted to be. Quiet.

10

Jonathan

1 Apr 2024

·

Stayed 1 night

Stopped here for a quick overnight as part of a long drive. The location was clean, safe, and convenient.

10

toni

30 Nov 2023

·

Stayed 1 night

Lot of restaurants near by and near the hwy

10

Sadonya

23 Jun 2025

·

Stayed 3 nights

Friendly staff. Convenient location. Very clean.

10

Mary

17 Mar 2023

·

Stayed 1 night

Nice, quiet, clean. Walking distance to many restaurants.

8

Justin

9 Dec 2025

·

Stayed 1 night

Staff was friendly, the room along with the rest of the hotel was extremely clean. The room was nice, although not well lite. Definitely needs more lighting in the room along with the restroom. Overall, it’s a wonderful place to stay. Conveniently located close to restaurant last and shopping centers.

10

Franklin

2 Sept 2025

·

Stayed 1 night

Nice location. Great staff.

10

Olivia

16 Jul 2024

·

Stayed 2 nights

Enjoyed our stay at this location. It is on a street with plenty of restaurants and shopping, while also being close to the places that we came to visit.

10

melvin

15 Apr 2025

·

Stayed 1 night

Stay was nice and close to the hospital

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked for variety and freshness, and staff keep items stocked. Some found it average, noted specific items running out or unappealing, and missed a few basics at times.

Related guest reviews

8

Duke

28 Jul 2025

·

Stayed 1 night

Overall, the Hotel was OK, the Rooms showing there age, breakfast was average, needs more attention and options.

10

Philip

29 Aug 2025

·

Stayed 1 night

Staff was friendly and helpful. Room was a good size and beds were comfortable. Breakfast had a good selection and all was hot.

10

Joy

3 Jan 2024

·

Stayed 1 night

The breakfast setup was one of the best I've seen. I'm close to fifty and have traveled quite a bit so my husband and we're impressed on the free breakfast. Staff was extremely friendly, definitely will stay here again when in the area.

10

Wendy

12 Oct 2023

·

Stayed 1 night

Very nice property with super friendly staff. Rooms were very clean and spacious and the breakfast was great.

10

Connie

5 Feb 2024

·

Stayed 1 night

This property was excellent, beautiful, and clean. The staff helpful . Breakfast was excellent with great choices. We stayed there whe going to meet up with our grandkids on a Friday. It was so above average that we also stayed there on our way back home.. great bed and shower. Excellent!!!!

8

cresia

16 Aug 2025

·

Stayed 1 night

Nice room, decent area, friendly staff, good breakfast

10

john

29 Jun 2025

·

Stayed 1 night

Very welcoming, efficient, and pleasant front-desk staff on check-in...was grateful for a non-adjoining room in a quiet area away from wedding party groups, touring groups, etc. I was sad that at 9 am the oatmeal had already run out.

10

Elisa

12 Nov 2023

·

Stayed 1 night

Good place to stay. The bed wasn’t the most comfortable ever, but it was ok. Breakfast was sufficient but not spectacular, however the staff did a great job keeping it stocked/fresh. Olivia checked us in and was very kind. Overall I would stay here again.

10

Kim

2 Mar 2025

·

Stayed 1 night

Clean property, grat rooms, lighted parking lot, great area. Breakfast above average. Would stay again.

6

Riki

24 Aug 2025

·

Stayed 3 nights

Initially I was happy with this hotel, Angela checked me in and was very friendly and even upgraded my room for me. It was very hot during the 3 nights I was there and the air conditioning stopped working on the first night after making some very loud noises. I let them know in the morning and it was fixed by the time I got back to the room the next afternoon. The mattress was kinda lumpy and seemed old and the bathroom sink had problems draining and filled up very quickly. Also the pool was pretty small and the breakfast selection was just okay - scrambled eggs looked like from a mix and did not look appetizing. They also had waffles, breakfast meats, oatmeal, cereal and yogurt. Overall I would say not up to the usual Marriott standards, although it was clean and quiet.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $155	8 $144	9 $146	10 $143
11 $146	12 $174	13 $170	14 $160	15 $135	16 $145	17 $145
18 $135	19 $145	20 $201	21 $201	22 $140	23 $150	24 $151
25 $135	26 $145	27 $151	28 $145	29 $135	30 $155	31 $155

Su	Mo	Tu	We	Th	Fr	Sa
1 $135	2 $160	3 $161	4 $151	5 $135	6 $130	7 $130
8 $136	9 $161	10 $166	11 $146	12 $136	13 $130	14 $130
15 $136	16 $161	17 $186	18 $171	19 $136	20 $130	21 $130
22 $141	23 $141	24 $141	25 $141	26 $141	27 $141	28 $140
29 $136	30 $161

Fairfield Inn & Suites by Marriott Jackson

Prices for Fairfield Inn & Suites by Marriott Jackson

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Roll-In Shower

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Roll-In Shower

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds, Mobility Accessible, Bathtub

Room, 2 Queen Beds, Hearing Accessible

Suite, Multiple Beds, Mountain View

Room, 2 Queen Beds

Guest reviews of Fairfield Inn & Suites by Marriott Jackson

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites by Marriott Jackson

Prices for upcoming dates