Is parking available at the hotel?

Parking is available on-site and includes covered valet parking for a fee of USD 35.00 per day, which offers in/out privileges. A deposit of USD 50.00 per night is also required.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is served daily, providing a variety of options to start the day.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of USD 100 per accommodation, per stay, up to a maximum of USD 300 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility should be confirmed directly with the hotel.

What is the hotel's location in relation to key landmarks?

The hotel is located in Houston's Greater Uptown area, just a 1-minute drive from Westheimer Road and 8 minutes from Rice University. Notable nearby attractions include The Galleria (0.4 km), Gerald D. Hines Waterwall Park (0.8 km), and MD Anderson Cancer Center (6.6 mi).

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is seasonal. Guests can enjoy the pool during operational hours.

Are children allowed to stay at the hotel?

Children are welcome at the hotel, and kids can stay for free up to a minimum age of 21.

What are the policies regarding extra beds and cribs?

The hotel offers cribs and rollaway beds, but availability may vary. An advance request is required, and additional charges may apply.

Hyatt Place Houston Galleria Hotel

Average nightly price at Hyatt Place Houston Galleria by month, last 12 months (USD)
Month	Average price
January	$119
February	$153
March	$202
April	$160
May	$176
June	$170
July	$126
August	$103
September	$111
October	$149
November	$142
December	$113

What guests think

At Hyatt Place Houston Galleria, reviewers frequently praise the walkable Galleria-area location, generally friendly staff, and clean, comfortable rooms, while recurring drawbacks include mandatory valet-only parking with fees and delays, slow or unreliable elevators, and occasionally small or closed pool.

Breakfast is often appreciated, though several guests found the options bland or the area crowded. Rooms are frequently spacious and comfortable, but some feel dated and a number of reviews cite noisy or weak air conditioning and other minor maintenance issues. Overall, it suits travelers seeking a convenient Galleria base with solid value despite some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking with a daily fee is common and often slow at peak times; several guests disliked the policy. Elevators can be slow or out of service, and the small indoor pool has occasional closures; the gym is described as decent.

Related guest reviews

6

Stephanie

Mar 28, 2025

·

Stayed 2 nights

It took a long time to get checked in due to the front desk lady put me into someone else’s room and the key did not work. Asked the receptionist to come upstairs to see what is going on and finally realized they made mistake the room. The printer was not working we basically booked this hotel specifically to use the printer but made it difficult not having the necessary work space to print papers.

6

Alvin

Jun 24, 2023

·

Stayed 1 night

Pool was not working whole time we were there. No advance notice. Did not disclose $30 night parking fee

8

Travis

Jun 13, 2025

·

Stayed 1 night

Had a good stay. Staff was excellent! Not super happy that the parking was mandatory valet and that was not stated on the listing when I booked, but overall it was a good stay.

6

Ryan

Jul 29, 2025

·

Stayed 2 nights

Everything was great only a couple call outs Elevator speed (takes forever it’s only 10 floors) Breakfast selection Pool size Everything else great !!

6

Alvin

Jul 3, 2023

·

Stayed 3 nights

Property was in a great location. Right next to the Galleria. The only issue was that the pool was not working for a week. The hotel solution was to use the pool at the hotel next door. I just wish this was told in advance, because I would have changed where I stayed

10

Asia

Aug 7, 2025

·

Stayed 3 nights

During our stay there was a bit of construction which was kind of inconvenient. The hotel is very pretty and the staff are nice. We were having some trouble with getting our luggage up and down due to limited luggage carts. The valet was nice. I do wish the pool had a view but i do like that its indoor.

6

Tuong

Aug 10, 2025

·

Stayed 1 night

The mandatory valet parking is horrible! Waiting over 45 to get our car. Slow and incompetent. Just charge a parking fee and let customers park themselves.

8

Isamu M

Jul 7, 2025

·

Stayed 3 nights

The staff were excellent. However, there could be a different system for guests with vehicles instead of making everyone use the valet service. The parking lot stayed 80% empty while my stay and it is either a miss management of facilities or a policy that is not being implemented.

6

Diane

Aug 20, 2025

·

Stayed 1 night

The day after i booked my room, I was contacted by email and was told that they ONLY have valet parking available and the price was $33. This hotel is not set up like other hotels that have an entrance where you can park and go inside to register. It's at a very bad location and conveniently for the owners, the only way to get in and park is where the valet is. It was so disorganized upon checking out. People leaving had to wait on other people who's cars had been brought out. The hotel was nice inside, however, the main reason I booked it was because it had a stand alone shower in the photos for this particular room. In reality, it had a bathtub with no shower hose. I'm handicapped so I can't get inside a bathtub. The breakfast was free, but unfortunately, the eggs were horrible, and the bacon was not the kind one would expect from the Hyatt. The waffles smelled like smoke and like they were burned. Same problem with the tater tots. I threw it all away because I couldn't eat it. It was a total disappointment and I fully regret booking this place. It's not what I would ever expect from a Hyatt.

6

Theresa

Sep 23, 2024

·

Stayed 3 nights

Check in & check out went well. The breakfast was pretty good. The room was quiet. It’s in a good location a few blocks from the shopping mall. One of the two elevators wasn’t working during my stay there which resulted in frustrated customers. Overall, it was a decent stay.

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Cleanliness

Feedback is mixed: numerous reviews highlight very clean rooms and well-kept spaces, while others mention stained carpets or sofas, bathroom grime or mold, and inconsistent housekeeping.

Related guest reviews

10

Willetta

Sep 30, 2025

·

Stayed 2 nights

Staff very hospitable, property well kept and room very clean. Housekeeping did wonderful job and promptly responded to requests.

6

Latasha R.

Jul 18, 2024

·

Stayed 2 nights

The carpet in the room was stained and there was a roach in the bathroom of the room

4

Liudmila

Jul 29, 2025

·

Stayed 2 nights

Stayed here for a couple of nights on a business trip. The room was okay—some minor damage in the shower, loud plumbing, and minor stained furniture and carpet. The breakfast lounge was a disappointment. Tables were dirty (guests were wiping them down themselves), baby chairs weren’t clean, and surprisingly, a homeless person came in and seemed to know the area well. Security was called, but it didn’t seem to bother anyone, front desk etc which made it feel unsafe. Overall, the stay was just okay, but the safety needs serious attention.

10

Tiffany

Jun 10, 2023

·

Stayed 3 nights

We had a wonderful stay. The room was clean and neat. The area is very quiet. The breakfast could have been better but our overall stay was great. I would stay here again.

6

Erin

Jun 2, 2025

·

Stayed 3 nights

Stained carpet, dirty sofa, nasty bathroom tile

4

John

Nov 25, 2024

·

Stayed 1 night

Room was dirty, toe nail clippings were found by sofa.

6

India

Jun 19, 2025

·

Stayed 1 night

My room dirty. Hand prints on wall and old food on the desk. Bed was not comfortable and room did not get cold.

10

kierra

Nov 1, 2025

·

Stayed 2 nights

Clean room and friendly staff

6

Alexandria

Dec 5, 2022

·

Stayed 19,330 nights

I’ve stayed at this property twice in 2 years. The hotel itself is great. However, I give the cleanliness of the bathrooms a 3/5. I used shower shoes in the shower during my entire stay because the shower wasn’t the cleanest and needs regrouting. Upon arriving to my room there were stains/residue on the sink from the previous guest and there was black mold around the lining of the sink. Their bathrooms seriously need bleach and a good cleaning.

4

Tisha

Jul 31, 2025

·

Stayed 2 nights

So many stains on the floor and sofa. I’d normally complain but we were tired and only there for 2 nights.

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Rooms

Many describe rooms as spacious and comfortable. Others report dated furnishings, noisy or weak AC, and minor maintenance issues, with some noting the lack of in-room microwaves or safes.

Related guest reviews

8

Alicia

Jul 31, 2023

·

Stayed 2 nights

Bed were not comfortable

4

Joseph

Jun 13, 2025

·

Stayed 5 nights

Noisy air conditioner right in front of bed. Cheap flat crappy uncomfortable pillows. Stained sofa and rug.

8

Mauricio

Aug 28, 2025

·

Stayed 1 night

A bit old but convenient, spacious rooms

10

DANIEL ARNAL

Aug 23, 2025

·

Stayed 3 nights

Great attitude of all the staff. Spacious rooms. We appreciated the extra sofa with a teenager. Gym, breakfast, front desk all very convenient. They even held our bags after check out for our late flight!

10

Robert

Sep 16, 2025

·

Stayed 2 nights

Hotel is great but a little tired. Sofa that could either be repaired or replaced in general for things looks touch shabby but still a good study

6

JAMES

May 14, 2025

·

Stayed 2 nights

Clean and accessible property. Air conditioner was too loud. Room did not cool evenly. Bed was uncomfortable.

6

Mauricio

Aug 27, 2025

·

Stayed 1 night

Rooms are very spacious but hotel is a bit old, needs a renovation

10

Olga

Jun 21, 2025

·

Stayed 1 night

The room was clean, modern, and comfortable. Staff were friendly and helpful throughout my stay. The complimentary breakfast was a nice bonus, and the workspace in the room made it easy to stay productive. Would definitely stay here again for business or leisure.

2

Stephanie

Sep 12, 2025

·

Stayed 2 nights

The AC was not working it went up to 78 degrees in super hot weather

10

Muhammad

Jul 20, 2025

·

Stayed 1 night

The staff here are so friendly and the location is great. The rooms are mediocre with

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Service

Staff are often friendly, helpful, and responsive. However, multiple reviews cite rude or unhelpful interactions, delayed or understaffed check-in, overbooking or room-readiness issues, and poor handling of special needs or valet incidents.

Related guest reviews

2

Jodi

Jul 18, 2025

·

Stayed 1 night

I booked a room that was able to sleep 6 people. Two queen sized beds and a double pull out from the couch. When we got there, I was told that they over booked our room and they were sending us to the Hyatt Regency instead. We had to stand in line again to get our car out of valet. We went to the Hyatt Regency, checked in and went to the room. There were only two queen sized beds. Only enough room for four people. I had already paid over $200 for the room at the Hyatt Place. I was told at the Hyatt Regency I would have to purchase another room at a discounted price to sleep the 6 people that I had already paid for, or they could refund my money and go elsewhere. We had already wasted over two hours with this run around. I decided to take the refund and go somewhere else. Needless to say, I’m still waiting for my refund and my daughter’s 14 birthday was ruined. Worst experience ever. The front desk people at the Hyatt Place were extremely rude. The people at the Hyatt Regency were very nice.

10

Scarlett

Sep 1, 2025

·

Stayed 3 nights

The general manager, Queenie was such an amazing person to deal with. She was very helpful informative and helped us accommodate when our flight was delayed. Thank you so much. We will definitely be coming back!

2

Marissa

Sep 2, 2025

·

Stayed 1 night

We had the worst experience where the valet driver got upset with us hit our vehicle and damage our door. And the employees allowed him to continue working so we checked out of hotel we hadn’t even been in our room but 10 min

10

Willetta

Sep 30, 2025

·

Stayed 2 nights

Staff very hospitable, property well kept and room very clean. Housekeeping did wonderful job and promptly responded to requests.

6

Courtney

Sep 2, 2025

·

Stayed 5 nights

I came to Houston to have surgery after my recent cancer diagnosis. I planned on recovering at Hyatt Place a couple of days afterwards. We expressed to the front office staff during check-in that I would need a wheelchair after having surgery on Wednesday. The staff assured me that they had a wheelchair in the storage closet and all i’d have to do is ask the valet to call and ask someone to bring it down for us. When we arrived to the hotel after surgery, we were told that another guest took the wheelchair to go SHOPPING. I couldn’t walk to our hotel room so soon after surgery because the hotel allowed another guest to take their only wheelchair off the hotel property to go SHOPPING. Even after alerting the front desk of our need for it during check in 2 days before. We then had to wait 30 minutes while the Hyatt Regency brought over one of their wheelchairs to our hotel. Thank God they had one they could bring over. We were disappointed to say the least. We also disliked the breakfast options. Nothing was good and everything was bland. All in all it’s a clean place to lay your head at night but thats all.

6

GLORIA

Jul 19, 2025

·

Stayed 5 nights

First, when you arrive there is no parking available. You drive into what seems to fit only 3 vehicles bumper to bumper. The valet needs a ticket to park your vehicle, but you have to check in to receive a ticket, so you have to make a mad dash to the 3rd floor where the front desk is. So there’s that. Secondly, the receptionist was a bit rude. I mistakenly added my 18 yr old granddaughter’s name for the first room, which I kept trying to explain to her but she kept cutting me off, and the second room for my husband & I-the cardholder. I was able to check-in to one room, but the receptionist said my granddaughter had to check-in to the other. Because I had gotten off by myself to check us in quickly, I had to go back to the ground level for my granddaughter, we go back to the 3rd floor, only for her to say “oh I can’t check her in, she has to be 21”. When adding the number of rooms on the website, it does ask how many adults & children, which goes up to 17 yrs. So, there was that too. Anyway…the rooms were clean. They smelled a little musty, not that bad to request a change. The bathroom door is a sliding glass door. So really you have no privacy when nature calls. I was not a fan of that. The pool is small. The picture on the website is deceiving, looks a lot longer than what it is.

8

John

Oct 23, 2025

·

Stayed 1 night

Check in was understaffed and there were several guests waiting. The employee at the desk was very professional and handled the situation it just took some time. Other than that everything was great

2

Shevone

Aug 24, 2025

·

Stayed 1 night

I didn't like that my room wasn't ready on time

6

Adam

Oct 31, 2025

·

Stayed 1 night

The stay was overall pleasant — the room was clean, quiet, and comfortable. Staff were courteous, and breakfast was excellent, easily the highlight of my visit. However, the valet service needs improvement. The attendant spoke very limited English and couldn’t explain the parking or retrieval process, which was confusing for an out-of-town guest arriving late. Basic communication training would greatly help. It’s also inconvenient to pay separately for valet at a hotel. Elevators were slow, and the front desk didn’t mention that keycards are required for guest floors — a small detail that would prevent confusion. Overall, I wouldn’t discourage others from staying, but better communication and staff training would make a significant difference in the guest experience.

10

Manuel

Sep 29, 2023

·

Stayed 2 nights

The young lady at front desk was very polite and attentive. Excellent customer service, everyone was very attentive and polite. The rooms were clean and the area is within walking distance to galleria mall and good restaurants.

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Location

Consistently praised for being walkable to The Galleria, dining, and shops, and generally felt safe. Some note nearby construction or confusing vehicle access.

Related guest reviews

10

Eliza

Aug 21, 2025

·

Stayed 1 night

Nice property, great location.

10

Johnniesia

Oct 24, 2023

·

Stayed 3 nights

It was clean, staff was nice and it’s in a great area right next to the galleria mall and food options.

10

Rovina

Jan 28, 2024

·

Stayed 3 nights

Property is clean; close to Houston’s tourist attraction and just walking distance going to The Galleria.

10

Samikia

Aug 5, 2025

·

Stayed 4 nights

The property was great clean, comfortable, and in a great location.

8

Sanjay

Dec 18, 2024

·

Stayed 2 nights

The property is walkable distance to The Galleria mall.

10

Stephen

Sep 29, 2025

·

Stayed 2 nights

Very comfortable and closed to the shopping mall

10

David

Oct 15, 2025

·

Stayed 1 night

The hotel was very clean, with excellent Valet Parking attendants, good breakfast and in a great location for an excellent price.

10

Michelle

Jun 27, 2025

·

Stayed 1 night

Property is very near the galleria.

10

Gonzalo

Apr 26, 2025

·

Stayed 4 nights

Excellent hotel. Excellent area. 5 minutes walking to The Gallerias Mall.

10

Zackary

Jan 1, 2024

·

Stayed 6 nights

This hotel is located in a walkable area close to restaurants (fine dining and fast food), Ubers were cheap to other areas like midtown and downtown, and great shopping options. The staff is very nice and receptive. Definitely our spot each time we visit!

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Dining

Included breakfast is a frequent plus with coffee and variety noted. Quality feels inconsistent, with some calling it bland or poor and the area crowded at times.

Related guest reviews

8

Eduardo

Aug 21, 2025

·

Stayed 2 nights

Staff was excelent and breakfast was out of this world but hotel rooms can definitely use an upgrade in relation to the bathroom amenities. Looked old and the shower and towels looked overworked. My 1st room smelled like damp towels but concierge was quick to do right by me and switch me rooms immediately. Ive stayed at othher hyatt hotels on the north side of houston and the rooms were up to perfection. But overall i would stay at this hotel again and hopefully in the future their is improvement

10

michael

Sep 2, 2025

·

Stayed 1 night

very good stay. breakfast was nice and had variety. only 2 elevator so depending what time you go in and out might take a minute.

8

Aylessia

Dec 30, 2024

·

Stayed 1 night

Best part of the hotel are the sweet valet guys. Worst breakfast ever. (Who eats tater tots. Lol) Old and out dated showers. Great location. Keep Queenie away from guests and find someone who can be nice to new staff.

8

peter

Apr 6, 2024

·

Stayed 6 nights

Parking charge is a rip off as many others have said. Free breakfast is very good though but beware they close down at 9 am. Room was generally quiet except Friday night when a bar over the street had an open air music event that was exceptionally loud- hotel staff were unable or unwilling to move us when we requested a change as a result

8

osvaldo

Jul 9, 2025

·

Stayed 4 nights

Everything was good and the location was a highlight, if I have to improve something is would be the quality of the eggs. I would come back

6

Diane

Aug 20, 2025

·

Stayed 1 night

The day after i booked my room, I was contacted by email and was told that they ONLY have valet parking available and the price was $33. This hotel is not set up like other hotels that have an entrance where you can park and go inside to register. It's at a very bad location and conveniently for the owners, the only way to get in and park is where the valet is. It was so disorganized upon checking out. People leaving had to wait on other people who's cars had been brought out. The hotel was nice inside, however, the main reason I booked it was because it had a stand alone shower in the photos for this particular room. In reality, it had a bathtub with no shower hose. I'm handicapped so I can't get inside a bathtub. The breakfast was free, but unfortunately, the eggs were horrible, and the bacon was not the kind one would expect from the Hyatt. The waffles smelled like smoke and like they were burned. Same problem with the tater tots. I threw it all away because I couldn't eat it. It was a total disappointment and I fully regret booking this place. It's not what I would ever expect from a Hyatt.

8

Lorrie

Jul 21, 2024

·

Stayed 1 night

The hotel was nice but I have stayed at hotels that were nice for less money. I did like the set up of the room. The eating area was not as clean as it should have been after breakfast. There should have been a microwave in all rooms. It defeats the purpose of heating your food in reception and up five floors. It makes no sense.

8

Cristian

Dec 23, 2024

·

Stayed 2 nights

Pretty close to Galleria Mall; 5 min walk. Valet parking only option; $33 day. Not heated indoor pool.But they allowed you to visit the Hyatt Regency heated pool. Breakfast area pretty small, crowded, but very good coffe (starbucks), as well as hot breakfast (scrambled eggs, fruits, juice, hashbrowns, breads)

8

Christopher

Aug 13, 2025

·

Stayed 3 nights

Staff was nice, breakfast was great, pool was small.

10

Norma

Jul 17, 2025

·

Stayed 2 nights

loved how secure it felt getting in and out—it gave me peace of mind right away. The staff was super friendly and always ready to help. And the breakfast…..wow! Everything was delicious and juicy. All in all, I’ll definitely be coming back. A 10/10 experience!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $207	14 $175	15 $136	16 $135	17 $135
18 $126	19 $114	20 $116	21 $135	22 $122	23 $149	24 $149
25 $110	26 $119	27 $143	28 $120	29 $114	30 $114	31 $128

Su	Mo	Tu	We	Th	Fr	Sa
1 $103	2 $115	3 $114	4 $152	5 $108	6 $125	7 $148
8 $103	9 $111	10 $138	11 $128	12 $110	13 $145	14 $155
15 $107	16 $110	17 $114	18 $168	19 $113	20 $107	21 $107
22 $110	23 $110	24 $111	25 $110	26 $110	27 $112	28 $111
29 $110	30 $115

Hyatt Place Houston Galleria

Prices for Hyatt Place Houston Galleria

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (High Floor)

Room, Multiple Beds

Suite, 1 Bedroom

Room, Multiple Beds (High Floor)

Guest reviews of Hyatt Place Houston Galleria

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Houston Galleria

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