Name: Hyatt Place Cleveland/Westlake/Crocker Park
Address: 2020 Crocker Road, Ohio, United States of America, Cleveland (and vicinity), Cuyahoga County, US
Price range: US$162–US$466 per night
Rating: 9.1

What guests think

At Hyatt Place Cleveland/Westlake/Crocker Park, guests consistently praise the walkable Crocker Park location and friendly, accommodating staff, with many noting clean, spacious rooms and convenient parking for an easy stay near dining, shopping, and area attractions.

Breakfast is often viewed positively with fresh options, but some guests encountered cold items or unexpected charges. Some stays reported inconsistent housekeeping, occasional cleanliness issues, and noise from halls or adjacent rooms, plus periods when the front desk was unattended. Facilities feedback is mixed: the gym is small, the pool feels undersized with no hot tub, and the lobby can be chilly. Overall, it suits travelers seeking a convenient base with comfortable rooms over extensive amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is in a nearby garage and generally convenient, but several guests note a small gym and an undersized pool with no hot tub; the lobby or breakfast area can feel cold. A few mention layout quirks and appreciated the outdoor fire pit.

Related guest reviews

8

Sophia

6 Sept 2023

·

Stayed 4 nights

Great location - restaurants, shops, airport, downtown Cleveland, Oberlin! 99% clean and staff is professional. The facilities felt new, though there's a gap in hospitality and service training. Staff didn't go out of their way to help (e.g. they don't check or greet when you walk in or exit, and there were typically 2-4 staff hanging out behind the bar talking and laughing, but you had to call them to attention a couple times). Thinking on cleanliness, I'd say everything was fine but a few things were bothersome: (1) water stain that was damp and seemed to be seeping up from the carpet by one of the beds, and (2) the gym is cramped and far too small for the way people use gyms these days - without a view or window, felt unclean, and a bit unpleasant. The first time I tried to use it, I bent down on the mat to find a worm crawling right under my nose! See attached picture. When I showed the front desk, she shrugged and said, that's just a millipede. I didn't use the gym for a couple days and when I finally used the treadmill after breakfast one day - there were 3 other people at arm's length sweating in a space the size of my hotel room. Finally, as a woman of color, I felt uncomfortable with the fact that all the front service staff were white, and all the back service staff were not. That may explain some part of my experience, maybe not. Not sure I'd stay there again given the price point and my expectations for a 4-star Hyatt.

10

ABDEL GHANI

26 Apr 2023

·

hotel within crocker park, location in unbeatable if you to be in westlake. staff are very nice , room i comfortable. breakfast is really good. parking is close ,but its a 2-3 min walk, make sure to load and unload at the entrance

4

Josh

19 Jun 2025

·

Stayed 3 nights

Staff was great. Building was appropriate but for the cost of what my room was I expected a better hotel pool. Its actually laughable, plus there is no hot tub. I coukd have paid less and foubd better accomodations. Breakfast included too.

8

Paul

26 Jan 2025

·

Stayed 2 nights

Would have been naive to have a door closer to the parking garage open during the winter season. It a long cold walk to the door form the parking garage

10

Jennifer

23 Feb 2025

·

Stayed 1 night

This was my first time at this hotel, and for first time it was really nice, other then a slight hiccup with rhe credit card machine when we first got there, everything was great. Great service, and the location cant be beat. Only dowside was the size of the pool, and no hot tub, but location makea up for that..the fruit water was soo refreshing, and the morning breakfast was very good. And free garage parking, highly recommended..

10

karen

20 Jul 2024

·

Stayed 1 night

Professional & courteous front desk staff. Clean rooms & lobby. Nice breakfast choices. Pool area was too small & uninviting.

10

Eddie

31 Jul 2023

·

Stayed 2 nights

Our room was very nice. Fire pit outside at night was relaxing. Everything you need is in walking distance. Would definitely stay here again.

10

Francis

2 Feb 2025

·

Stayed 1 night

Great location. Parking in a garage behind hotel- a walkway over to the hotel would have been nice as it is February and it is a bit of a walk from garage to hotel. Staff very nice.

8

Marcia

14 Sept 2025

·

Stayed 2 nights

The hotel was fine, except for two issues: The fitness room was tiny! There were 3 of us in there at the same time, & we were stumbling all over each other. Additionally, there was an $11.00 fee for breakfast. I live near a Hyatt Place hotel, & my friends stay there often. Breakfast is always free. A good point: The Housekeeping staff were very helpful to me, when I asked for additional coffee supplies.

10

Linda

5 May 2025

·

Stayed 3 nights

It was very pleasant. It’s a great location with lots to offer. Rooms were spacious and very clean. Staff was pleasant and helpful. One down side is the breakfast area was always cold. So before long, your food was also cold and you had to microwave it again. Grateful for the microwave. The food selection was varied and plentiful. We’ve stayed before and will definitely stay again!

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Cleanliness

Cleanliness is praised in many stays, but reviews also cite lapses such as stained or dirty fixtures, musty odors, and damp or stained carpets. Housekeeping consistency varies, with some rooms not serviced as requested.

Related guest reviews

8

Sophia

6 Sept 2023

·

Stayed 4 nights

Great location - restaurants, shops, airport, downtown Cleveland, Oberlin! 99% clean and staff is professional. The facilities felt new, though there's a gap in hospitality and service training. Staff didn't go out of their way to help (e.g. they don't check or greet when you walk in or exit, and there were typically 2-4 staff hanging out behind the bar talking and laughing, but you had to call them to attention a couple times). Thinking on cleanliness, I'd say everything was fine but a few things were bothersome: (1) water stain that was damp and seemed to be seeping up from the carpet by one of the beds, and (2) the gym is cramped and far too small for the way people use gyms these days - without a view or window, felt unclean, and a bit unpleasant. The first time I tried to use it, I bent down on the mat to find a worm crawling right under my nose! See attached picture. When I showed the front desk, she shrugged and said, that's just a millipede. I didn't use the gym for a couple days and when I finally used the treadmill after breakfast one day - there were 3 other people at arm's length sweating in a space the size of my hotel room. Finally, as a woman of color, I felt uncomfortable with the fact that all the front service staff were white, and all the back service staff were not. That may explain some part of my experience, maybe not. Not sure I'd stay there again given the price point and my expectations for a 4-star Hyatt.

4

anthony

2 Apr 2023

·

Stayed 1 night

The hotel room smelled like rotten eggs every time the furnace kicked on . I told the young desk person when checking out and he seemed to blow me off

6

Erika

21 Apr 2023

·

Stayed 1 night

Room was dirty

6

Lauren

25 Jul 2024

·

Stayed 1 night

It was just okay. Not what I expected from a three start hotel in a nice area. I would not pay more than $150 for a room charging $250. Positives are it is in a great location, check in was fast, check out is not until noon, which is nice, and the breakfast options were decent. The reason for the three stars is upon entering the room we noticed the bed sheets had wrinkles, the blanket, comforter, and a towel were stained, the bathroom looked like it needed a good scrub, and there was a layer of dust on the light fixtures.

10

Matthew

27 Apr 2025

·

Stayed 3 nights

Hotel is always excellent, clean rooms, helpful staff. Great location with tons of restaurants and shopping

10

Nejat

6 Jul 2025

·

Stayed 2 nights

Clean

2

Jacob

21 Jun 2025

·

Stayed 1 night

The floor had toenails and pills on it. There was hair in the tub. Dirt in the tub. The comforter on top had stains in them. Just disgusting.

10

Linda

5 May 2025

·

Stayed 3 nights

It was very pleasant. It’s a great location with lots to offer. Rooms were spacious and very clean. Staff was pleasant and helpful. One down side is the breakfast area was always cold. So before long, your food was also cold and you had to microwave it again. Grateful for the microwave. The food selection was varied and plentiful. We’ve stayed before and will definitely stay again!

10

VANYA

9 Feb 2024

·

Stayed 2 nights

Carpet was nasty, stained but everything else was great.

4

Thomas

15 May 2023

·

Stayed 3 nights

The breakfast was great but the wardrobe had a significant musty smell. I have traveled the world and have never experienced such a problem. This was confirmed by others I traveled with. On the first day of my complaint, the staff response was to spray some perfume-like product in the closet. On the second day after I complained again, Karen at the front desk said the staff had wiped it down. On the third day, as I was checking out, Karen said the staff had not smelled anything the day before. Very insulting. Very unhappy.

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Rooms

Rooms are spacious and generally comfortable, with blackout shades appreciated by some. Others report noise from hallways or neighbors, uncomfortable mattresses, and missing conveniences like a nightlight, bathroom exhaust fan, or microwave/kitchenette.

Related guest reviews

8

Ronald

17 Oct 2023

·

Stayed 4 nights

We stayed at this property because it was within walking distance of friends in the neighborhood. I would describe as a really, really good Hampton Inn at 2 to 3 times the cost. Lobby, dining area nice. Food comparable. Room comfortable but lack of night light in bathroom a negative. Also, why do hotels all insist on putting comforters on their beds? I find them too hot, even when turning on the AC to lower room temp to 65. Think of the money they could save on heating and ventilation.

10

Dorcas

16 Mar 2025

·

Stayed 1 night

We have a good time. The room was comfy, clean, in good condition, and quiet. Great location! The hotel is surrounded by restaurants and stores. The only disadvantage I will say is, no microwave or kitchenette available.

8

Allen

21 Sept 2023

·

Stayed 1 night

Breakfast was awesome. The mattress was awful my back still hurts

6

Christopher

11 Nov 2024

·

Stayed 3 nights

Felt like staying in a college dorm. Not worth the price based on the stay. Room itself was fine but insanely loud people running up and down the halls until around 2am all 3 nights. On the first night someone was at our door trying to open it until I yelled. Walls are paper thin and woke up to the people next door puking their drunk brains out 2 of the 3 mornings. Unlikely to ever stay here again.

8

jon

15 Jun 2024

·

Stayed 6 nights

Room was a bit noisy. , bed mattress was uncomfortable! Great location and wonderful staff

8

Rosemary

4 Aug 2024

·

Stayed 1 night

Need new mattresses

8

Beth

7 Jul 2023

·

Stayed 1 night

Only inconvenience: Lacking nightlight in bathroom

10

Holly

31 Mar 2025

·

Stayed 1 night

Very happy with my stay. Clean bc and comfortable. I especially like the bathroom although I wish it had an exhaust fan. I would definitely stay again.

10

Susan

24 Aug 2025

·

Stayed 2 nights

Very large rooms and a comfortable seating area.

10

Shannon

10 Nov 2024

·

Stayed 2 nights

Great location, comfortable bed, nice room. I appreciated the exceptional room darkening blinds.

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Service

Service is frequently described as friendly, welcoming, and accommodating. A few guests experienced unattended front desk periods, delayed check-in, or unfulfilled housekeeping and receipt requests.

Related guest reviews

6

Debbie

22 Jun 2025

·

Stayed 1 night

Convenient location. Pretty clean facility but disappointed that they are now charging for breakfast. Sometimes front desk is unattended so you have to wait for someone to help you. No detailed receipt offered at checkout. Will stay again because the good out weighs any other issues.

4

Bonnie

28 Oct 2024

·

Stayed 4 nights

Requested numerous times for housekeeping services but never received any the whole time I was there. Talked to the manager on two separate occasions about this and was told it would be noted on the account but each evening the room was still unmade and no towels or coffee. I requested an email receipt upon checkout and never received one. Very unprofessional and would have a hard time referring someone to this hotel after this experience.

10

Heather

18 Oct 2025

·

Stayed 1 night

This is the perfect location. There are so many restaurants, shops, grocery stores and more in the area. The staff is amazing and helpful. The facilities are clean and up to date.

10

Aimee

21 Oct 2025

·

Stayed 2 nights

We were greeted every time we entered the front door. Front desk was extremely helpful. We will stay there again.

10

Terri

14 May 2025

·

Stayed 4 nights

Everyone was so friendly and helpful

10

Amanda

23 Apr 2025

·

Stayed 2 nights

The staff is beyond excellent. They accommodated us so nicely. The manager is very nice and helped us with our needs. We love staying there and will continue to every time we visit Cleveland.

10

Elias

11 Oct 2025

·

Stayed 3 nights

Jennifer at the desk, guided by manager Karen overcame the beauracracy to make a great room selection! This made an enjoyable and successful stay just 5 minutes away from great family and friends and a wonderful 82nd birthday celebration! Thank you karen and Jennifer!

4

Brad

20 Oct 2024

·

Stayed 1 night

Check in time 3pm. Room not ready until 4:30.

10

Heather

27 May 2025

·

Stayed 1 night

Staff was very friendly, and I stay there frequently.

10

Donna

14 Oct 2025

·

Stayed 3 nights

Quiet hotel, free parking, helpful staff, lots of good restaurants within walking distance, safe area, easy to get to

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Location

Walkable Crocker Park setting with many restaurants and shops nearby, plus easy access to highways, airport, and downtown for several guests. The area is commonly viewed as safe and convenient.

Related guest reviews

10

ABDEL GHANI

26 Apr 2023

·

hotel within crocker park, location in unbeatable if you to be in westlake. staff are very nice , room i comfortable. breakfast is really good. parking is close ,but its a 2-3 min walk, make sure to load and unload at the entrance

10

Stephen

17 Nov 2024

·

Stayed 2 nights

The property was very clean and the room was very comfortable. Bed and bathroom are especially nice. The area is safe, with great shopping and dining options. There’s a cinema right next door. Taxi service is hard to get from the hotel but Uber worked well.

10

Heather

18 Oct 2025

·

Stayed 1 night

This is the perfect location. There are so many restaurants, shops, grocery stores and more in the area. The staff is amazing and helpful. The facilities are clean and up to date.

10

Janet

20 Jan 2025

·

Stayed 4 nights

Friendly staff, good location with plenty of dining and entertainment options.

10

Corinna

5 Nov 2024

·

Stayed 1 night

Great place to stay as an alternative to Cleveland. Only 20 minutes from the city. Very cool area to stay, lots of shopping and restaurants/bars. Great hotel, don’t hesitate to stay here.

8

Agni

1 Mar 2025

·

Stayed 2 nights

Great location near shopping

10

William

24 Aug 2025

·

Stayed 2 nights

Great location right in Crocker park. Very new facility.

10

Maria

20 Jan 2025

·

Stayed 1 night

Close to Crocker park shops and restaurants. Close to highways and airport. Excellent location. Clean rooms. Nice staff.

10

Donna

14 Oct 2025

·

Stayed 3 nights

Quiet hotel, free parking, helpful staff, lots of good restaurants within walking distance, safe area, easy to get to

10

Mike

14 Dec 2022

·

Stayed 1 night

Located in the heart of Crocker Park, everything you could need is in walking distance from the hotel.

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Dining

Breakfast is often rated very good with fresh options, though some guests found items cold or missed certain staples. A few reported being charged for breakfast when they expected it to be free.

Related guest reviews

10

DEBORAH

9 Mar 2025

·

Stayed 3 nights

Rooms were clean and quiet. Breakfast was delicious

6

Debbie

22 Jun 2025

·

Stayed 1 night

Convenient location. Pretty clean facility but disappointed that they are now charging for breakfast. Sometimes front desk is unattended so you have to wait for someone to help you. No detailed receipt offered at checkout. Will stay again because the good out weighs any other issues.

8

James

11 May 2024

·

Stayed 5 nights

Would love to see better breakfast options like bacon and waffles every day instead of just Saturday. Service was wonderful and people were very helpful.

10

Tony

9 Jun 2023

·

Stayed 5 nights

I was extremely pleased with our stay here. The staff was supper friendly and the location is awesome. The breakfast and coffee bar was a nice surprise with plenty of healthy options to choose from. Will definitely stay here again if we return to the Cleveland area.

10

Vera

28 Jul 2024

·

Stayed 1 night

Such an amazing stay!! It was so clean, the beds were amazingly comfortable, great breakfast with fresh fruit, waffles, eggs, etc. Staff was kind and helpful. Prime location- everything is walking distance as it’s right into the middle of a shopping center. Would love to stay here again!!

8

Angela

4 Feb 2023

·

Stayed 2 nights

The continental breakfast was amazing. Best I’ve ever experienced at a hotel. Fresh fruit and steel cut oatmeal. That didn’t spare any expense with their breakfast food!

8

Marcia

14 Sept 2025

·

Stayed 2 nights

The hotel was fine, except for two issues: The fitness room was tiny! There were 3 of us in there at the same time, & we were stumbling all over each other. Additionally, there was an $11.00 fee for breakfast. I live near a Hyatt Place hotel, & my friends stay there often. Breakfast is always free. A good point: The Housekeeping staff were very helpful to me, when I asked for additional coffee supplies.

10

Linda

5 May 2025

·

Stayed 3 nights

It was very pleasant. It’s a great location with lots to offer. Rooms were spacious and very clean. Staff was pleasant and helpful. One down side is the breakfast area was always cold. So before long, your food was also cold and you had to microwave it again. Grateful for the microwave. The food selection was varied and plentiful. We’ve stayed before and will definitely stay again!

8

Stephen

26 Nov 2023

·

Stayed 2 nights

Location walkable to Crocker Park shops. Rooms are average. Hot breakfast is good. The location makes this place worth it.

4

Heather

12 Dec 2022

·

Stayed 2 nights

This place is definitely relying on it’s Crocker Park location and has stopped working on upkeep and service. Understaffed and tattered. Breakfast is cold as in cold pancakes cold eggs, not cool but cold. The decor is dated and the carpets are frayed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$165
February	US$168
March	US$182
April	US$175
May	US$243
June	US$244
July	US$266
August	US$247
September	US$227
October	US$237
November	US$201
December	US$195

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $466	17 $375	18 $298	19 $376
20 $181	21 $181	22	23 $381	24 $258	25 $275	26 $367
27 $182	28 $220	29 $182	30 $255

Su	Mo	Tu	We	Th	Fr	Sa
				1 $413	2 $368	3 $294
4 $162	5 $236	6 $347	7 $254	8 $242	9 $306	10 $357
11 $185	12 $341	13 $365	14 $373	15 $226	16 $347	17 $304
18 $180	19 $346	20 $453	21 $361	22 $259	23 $321	24 $317
25 $194	26 $256	27 $332	28 $289	29 $196	30 $238	31 $249

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Monthly average prices

About this property

Location

Room options

Room, Multiple Beds

Room, 1 King Bed with Sofa Bed (High Floor)

Room, Multiple Beds, Accessible

Room, Multiple Beds (High Floor)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Accessible

Room, 1 Bedroom

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Cleveland/Westlake/Crocker Park

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Prices for upcoming dates