Staybridge Suites Chicago O'Hare - Rosemont by IHG

Convenient airport shuttle, friendly staff. Social hours with some appetizers and drinks was great after traveling and not really wanting to go out anywhere. Nice indoor swimming pool. Was able to print out documents easily a the business center. Breakfast was good as well.

We enjoyed our stay as a family of 4. The pool area was nice for the kids and a great variety of breakfast. Everyone was very friendly!!

I got stuck at OHare...awful airport, it was 11 pm, i was alone and needed a safe place to stay, near the airport bcse the flight was switched to the next day. They were nice, accomdating, well lit and had a great pool and gymn, (next time) in fact they were the best thing that happened to me that day. I got a great nights sleep. I loved the bed and pillows and was really tired by then. This morning i had a nice healthy breakfast downstairs....and took their courtesy shuttle back to the airport

Wonderful from check in to check out. Unfortunately, only stayed one night. The shuttle to the airport was very convenient.

This hotel has everything that you need for a comfortable and relaxing stay. The parking is easy and affordable, The rooms are clean, comfortable, and updated. I highly recommend

Nice newly renovated accommodations, friendly staff, convenient shuttle options and great breakfast

Property is very nice. If the restaurant/bar stayed open longer it would be the perfect place to stay. closed at 9pm

Two of 3 elevators are down.

Very convenient clean and pleasant. Enjoyed having the restaurant on the premises

It was a very nice place. I don’t agree with the parking fees and then the added on three dollar Eco fee when nursing to be parking right beside it that was the cities and didn’t seem like very of secure parking. It wasn’t fenced in or anything just I don’t understand the fee for the parking Other night. It was a stay

Staff was very kind and helpful but room smelled like dog urine. Rooms are bit older and musty. Bathroom had vinyl floor instead of tiles, so water from previous guest (or cleaner?) must have seeped through into the floor and when you stand on the floor the water comes through the cracks--kind of disgusting to be honest. Weird design flaw. Need to fire the designer.

The staff was great—friendly and helpful. The bathroom sink would not drain; I had to prop the stopper open. The kitchen floor was dirty and there were pieces of plastic on the carpet. The nozzle to the body wash bottle didn’t work. I know you can do a better job.

Room very clean, and bed comfortable, kitchenette with equipment. 5 stars g. Check in and out quick. Excellent staff ,shuttle from airport and to rental car on time. Complimentary breakfast. Will recommend to everyone. It was short but great stay.

Clean, comfortable and quiet.

Cleanliness is key, and this place provided!

The rooms where not clean

My room was impeccably clean. One of the cleanest I’ve ever stayed in. The attention to detail by the cleaning staff was excellent. All around I had an enjoyable stay.

Staff was very friendly but room cleanliness needs to be improved.

Quiet and clean property

Crumbs on our couch and apparently they didn't replace the sheets on the bed. We found several hairs on the bed

I knew exactly where I was booking, so it’s not a big deal to me. But, if you’re looking for quiet, do not stay here. It’s on a very very busy road right next to O’Hare. I don’t particularly like that they put me at the end of the hallway next to a busy stairwell.

HVAC wasn't functioning. A technician was ordered up and problem was fixed.

Place looks nice. Noticed there was no exhaust fan noise in the bathroom. The solution was no hot water in the shower. I turned the knob all the way and waited 10 minutes. Water did not get any hotter than around room temperature. Lights around the bed didn’t all work. Horrible experience.

I stayed here with my boyfriend while visiting Chicago for my birthday, and overall, we had a really pleasant experience. The hotel itself is clean and inviting, staff was pleasant and our room was surprisingly spacious — plenty of room for the both of us to relax comfortably. The buffet-style breakfast was decent and convenient, and the location is great if you’re flying in or out of O’Hare. There were a couple of downsides, though. Our bathroom door ended up breaking during our stay. The engineers did come quickly to fix it, but unfortunately it still didn’t slide closed all the way afterward. The WiFi was also a bit choppy at times, which was a little frustrating. Housekeeping also did not come until our last night at the hotel and we were there for 6 days/5 nights. Even with those minor issues, we enjoyed our stay and would definitely consider staying here again on our next trip to Chicago.

Late night last minute reservation due to cancelled flight. Big room, good breakfast, helpful staff. The blinds in my room were broken so I could not open or close them - a bit inconvenient. Given my late arrival there was no maintenance staff until the next day.

Room too cold. Windows poorly insulated.

I booked this hotel for an event at the Allstate Arena about a 14 min walk to the Allstate Arena. Would definitely recommend staying. HOWEVER, I booked a - 1 King Bed Studio Suite Airport View - in the room details it was NEVER mentioned the suite would be a CONNECTING room. (If you don't believe me Check out the details on the hotel website it has no mention of it) I was never told during check-in that my room was a connecting room. I walked in and noticed it was. Could clearly hear the dog in the room next to me and my partner, their conversations and the TV. We arrived just in time for the event so I did not have a chance to go to the front desk. I arrived back at the hotel late from event so I wanted to go straight to sleep but it was not possible due to the dog in the next room barking over the smallest noise we made and the people staying in that room had the TV on ALL night. I would recommend to anyone else staying here PLEASE make sure you check your room isnt a connecting room because i do not want anyone else to experience what I did. Hotel should do a better job at letting guests know if their room is a connecting room or not because we did not have a pleasant experience.

Excellent facility and location but with one DEAL BREAKER: My room had a door to an adjacent room. After I retired for the night at about 10pm a gentleman occupied that room. I could hear his random coughing or sneezing, his toilet flush, his tv, his phone call. He did nothing-nothing wrong. I could not go back to sleep - I called the front desk and they said that they would call him and ask him to be quiet. Be quiet? A kind, respectful gentleman. This adjacent door has space underneath it and we could see each other’s room lights. Like I said - deal breaker. Never experienced anything like this before. Not sure if all rooms are set up like this but it should be the first question you ask before your stay here.

Comfortable and clean hotel room they just need to update their air conditioner. That machine on and off is kinda annoying!

Good setup and facilities. Unfortunately very noisy - doors do not seal, adjoinjng rooms can hear each other clearly. Traffic, aircraft noise can be heard, and aircon is very loud.

The check in process was smooth, everything else was … ok. The front desk staff was rude at times when asking about dry cleaning (as listed on the website - which they do not offer), and other minor questions. Daily housekeeping was nonexistent, I was gone most of the day and I had to call when needed fresh towels or toilet paper. The parking gate consistently had issues. I was at the location for a week - the breakfast buffet was average, the restaurant/bar on site was good.

Very friendly and helpful. Jose and Khan were beyond the call of duty. Will definitely stay again next time I come to Chicago!

The entire staff was friendly and welcoming, from the shuttle driver to reception to the breakfast attendant.

We waited over an hour for an airport shuttle that is supposed to run every 30 minutes, then took a taxi to the property. The shuttles from seemingly every other hotel in the area came twice in that time.

We booked one night - one room - at least a month in advance - we checked in around midnight following a concert in Chicago - and when we arrived we were told that they had overbooked and we no longer had a room - none available- they apologized but no one wants to look for a new hotel at that time of day - left very frustrated- fortunately the hotel across the street had a room for us and it was probably a nicer hotel than the original - still very irritated to be forced into that situation without warning.

After arriving at the airport, I tried to call for the shuttle service. The phone would ring and no one would pick up. I tried several times, with the same result. Took me nearly 30 minutes before someone picked up the phone. Then, at the hotel, during check in, the person checking me in spent more time texting on her cell phone then doing the checkin. When I tried to tell her about my trouble calling in, she brushed it off as "We were in a rush, so we prioritize those at the desk."

Wonderful from check in to check out. Unfortunately, only stayed one night. The shuttle to the airport was very convenient.

Booked a month in advance, the hotel seemed to hit all of our needs (close proximity to O'Hare, shuttle, breakfast). However, upon arrival, I could not immediately produce the parking discount, at which point the clerk asked no less than three times if I wanted to cancel a two day stay booked for about $400 over a $7 discount. I had to ask her not to ask this question again. The next afternoon, we returned to our room only to hear the dog next door barking and crying. We're not sure how long the dog had been left alone, but it was still crying when we left for dinner, and upon our return from the airport at 8:30--in the middle of a fire alarm that had each room's alarm blaring at well above 100 decibels. At that point, we asked the front desk to do something, because it seemed that the dog had had now been left alone to suffer under the noise. Again, I was asked if I wanted to cancel my reservation. Another half hour, I called the desk to do something about the poor dog, and then I called animal control. They were closed; so I spoke to Rosemont Police. They arrived, but basically told me that they couldn't do anything, but that they were told by the front desk I could switch rooms--a lie. When confronted about this, they claimed that they could move me to another room on the same floor--within earshot of the dog, or in the room below the dog. Not a solution. Long story short: they comped our room for the second night, but just wow--hope you don't have similar problems.

My stay here was great ! Despite the shuttle pick up and drop off being quite slow at times, I love that it’s provided. Ms.Helen at the front desk was very helpful during my check in. I watched her take on many customers due to being very busy and she kept a positive, welcoming attitude in what seemed to be an overwhelming time. No complaint about the cleanliness at all! I loved everything the room offered such as a fridge/freezer, stove top and even a toaster. Staff was great! I would highly recommend Staybridge!

Elevator broke, staircase doesn't allow for lobby level access. Staff did come by to assist, but Google telephone number is disconnected so there was no way to contact front desk immediately. Working phone number would be nice.

Close to Allstate

Great location right by O'Hare. Clean, great service and amenities.

Great for the price point and proximity to the airport.

Located excellently, the room was clean and had everything needed. Will definitely stay here again. Five star

Very nice property. Great location.

Clean and quiet. Great location and close to ORD

Recently renovated and great location.

Place was very clean, cozy, and quiet! It was nice to have a full kitchen and dishware available to use. I traveled for a concert at Allstate Arena and the arena was only about a 6-minute walk from the hotel. The free airport shuttle was easy to catch and convenient. The staff were very friendly and helpful. I was able to store my luggage and do a little more exploring after I'd checked out too. Barring traffic, it's only about a 25-30 minute drive to downtown Chicago. I'd definitely stay here again!

Great hotel, very close to the airport and you have a mall in walking distance. The rooms are great, very quiet and they have a good kitchen

Great location close to the airport

Breakfast was excellent but the napkins were too small. The restaurant was quite good except for a fish sandwich that was inedible but at least they didn't charge me for it.

Great price for the stay. Staff was super kind and accommodating. Breakfast was delicious. Pool was giant and we had it to ourselves! Excellent proximity to where we needed to be and good food around. Loved our suite.

Great free breakfast option, room amenities and location. I would definitely come back to this hotel. Clean and lots of space inside. Professional staff who are very helpful.

We spent 6 nights at Staybridge and would highly recommend it. The room was clean and spacious, the entire staff kind and helpful, the amenities more than satisfactory, and the airport shuttle extremely appreciated not just on arrival and departure but also just to be able to catch the CTA Blue Line. The ONLY small quibble would be better fresh fruit at the breakfasts, and to refresh the yogurt toppings and the pastries, all of which were quite stale. Overall a very good experience and would stay again.

Awesome staff, land n lakes restaurant and breakfast were awesome

Food is good, like most other hotels. We like waffle particularly.

Excellent service nice clean room love the breakfast, coffe bar and restaurant. Didn't need to leave the hotel!

The hotel offered complimentary airport shuttle and the driver was very nice. The hotel clerk was very helpful and check-in was good. I was able to schedule my airport shuttle pickup time and a late check-out with no problem. I went to the on-site restaurant that stayed open until 10:00pm. The bartender made a great Paloma. My room was spacious and very clean. I had a view of the interstate. My only complaint was there was only one channel showing on the television. I was able to mirror my phone and stream movies. I was only staying one night so it wasn't so bad. My stay overall was great.

The perfect hotel, breakfast was awesome…

hotel location is so convenient, less than 10 min to airport, with easy access to fashion outlet and restaurant. Interior is very modern and trendy, I like it has full size kitchen including full size Refrigerator, dishwasher and stove! staff were super friendly and helpful. They had social hours from 5:30 to 7:30pm, with free beer, wine and good foods, breakfast was nice too. I will be back.